Giant waste of time. First they want to give you a 6 hour window. Next the dispatch system will…read moretell you someone is on the way but the time is not even close to accurate. They will come knock on your door but if you dont hear it they won't call or text in 2023. Then you will be told to reschedule and waste some other day.

My mini-split unit was not producing any heat. Smith & Company found the leak and detailed…read moreeverything that needed to be done to fix it right. I had another company come out about a year ago and clearly they not the builder did the job properly. Smith & Company did the job right like it should have been done the first time. The system works as if it were brand new. I highly recommend using Smith & Company for all of your HVAC needs.

They replaced a unit for my mother's house about 10 years ago. Their prices were reasonable and…read morethey did a great job. I had an issue with my A/C the other day and they were the first that popped in my mind. I was worried because I have a young child and I wanted to make sure the house wouldn't be uncomfortable. They came in one hour! Will always recommend these guys!

My AC unit had slowly stopped cooling. I checked and cleaned the outdoor coils, checked the lines…read morefor freezing, checked the airhandler and outdoor fan, and even the capacitor- I did all I could think of to DIY the repair, but alas I was unable to fix it. I called Quality HVAC and they quickly fit me into their schedule, same day. Demetrius showed up on time and was extremely professional. I told him the symptoms and what I had done. In no time at all, he discovered I was low on refrigerant and recharged the line, adding a dye to narrow down the leak in the future. Now, my home is cooling properly and the price of the repair was very reasonable. I highly recommend Quality HVAC Mechanical Service. Their quick service was fantastic and it's always great to use a local business! Give them a call!

Turned to Love's Heating and Air Conditioning on the recommendation of a friend and neighbor…read morebecause I wanted to replace my furnace and air conditioner with a heat pump, along with my hot water heater. I received excellent service from Love's. They were efficient, courteous, professional, did an excellent job and responded to all of my questions. Highly recommend!

Kudos to Loves Heating & Air!!!…read more Our geothermal (Water Furnace) stopped cooling over the weekend. Of course, there was an extreme heat advisory that day and we had out of town guests. Love's had a tech working in the area on Monday til 5 o'clock. They scheduled him to check our HVAC after he finished. Their tech arrived at 6:00pm!!! He was ready to work. The tech (Steven Rinkus - 12 years experience) quickly diagnosed the problem. It was a capacitor failure. He had the part on the truck! 30 minutes later we had air. Love's installed our HVAC 15 years ago and it's worked flawlessly. Being able to rely on experienced techs to fix problems is invaluable. Thank you John Love and Steven Rinkus.

He did a thorough job inspecting and conducting maintenance on our HVAC system. We had previously…read moreworked with one of the larger companies and felt like they always tried to upsell us on everything and also rushed through. This was a much better experience and we're switching for good.

My heating system suddenly stopped working this evening and I am happy to say that it is back up…read moreand running thanks to Errol's great work. With my system going out after normal business hours, I wasn't sure I'd be able to find anyone today but shortly after reaching out via Yelp, I heard back and was able to set an appointment for 8pm. Errol let me know when he was on his way, was very kind and explained everything that he noticed and was doing. I really appreciated that he took his time to make sure that it was actually working well before heading out. I will definitely be using this company for my future heating and cooling needs!

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

Price gouging. Not exaggerating when I say at least 3x more than other companies. Deceptive $99…read moremainline snake and camera service that is entirely a bait and switch - claims some much bigger problem that requires full replacement of line. Do your research and think twice before even calling.

James was great. He was very thorough, checked in with me, and explained everything clearly. I was…read morein between meetings, and the whole process went very smoothly. James told me the price before making any repairs, which I really appreciated. Overall, I was very pleased with the service.

Crappy experience so far. They came to do an energy audit. Came. Said they would get the part we…read moreneeded to fix our unit and have ghosted us. No emails back. No returned calls after several messages. Now I have emailed BGE to see if they can help us. It's frustrating when people don't follow up or communicate with you at all! Red flags all over the place.

The heat pump was throwing out an error code so I called JDL because of past experiences. I was…read moreable to get a same day appointment. Ire arrived between the time promised. Ire was friendly, knowledgeable, and very professional. He went to work and troubleshoot my issue and was able to resolve it very promptly. The cost of visit was also very reasonable. I have used JDL a year or two ago and it was a great experience also. They are now my favorite HVAC company.

Our upstairs a/c conked out, naturally on the hottest day of the year. In searching for a service…read moreprovider, I was surprised that the Yelp ratings of JDL varied so much between the extremes of 5 stars and 1 star. But I checked other rating apps where JDL did much better. I had a text chat with Amber, their office manager, and decided to try them. I was very happy overall. They were responsive in communicating and were able to send a technician quickly. Chris was well prepared, friendly, and efficient. He quickly diagnosed the problem (bad capacitor) and was able to fix it in a single visit. The cost was very reasonable. I would certainly use JDL again. Incidentally, for some unknown reason, my Yelp profile shows me as living in San Francisco. Actually, I am in southern Maryland.