I went into Torre Nissan with a check engine light on, expecting the worst. The service team checked it out and found that it was just a minor issue -- a wire harness that needed to be adjusted. They fixed it quickly and didn't even charge me for it. Honest and professional service like that is hard to find these days. I highly recommend Torre Nissan for anyone needing service on their Nissan! read more

I requested some information on how to get the catalyst monitor on my car to move to the ready state and the service department said we'll we can't tell you how to do that, but we can do that for $500.00. They said why would I tell you, when we charge for that. Torre Nissan prides themselves on being family owned and run, but really is just a big greedy corporation which preys off of Nissan owners. Chat GPT is smarter than all of their service advisors put together. Here's what it said and it works to get a car ready of the cat or catalyst monitor User prompt 1 of 1 - 9/30/2025, 12:01:03 PM: For a nissan altima 2009 model what needs to be done to get the catalyst monitor to ready? GPT-4o mini: To get the catalyst monitor ready on a **2009 Nissan Altima**, you typically need to follow a specific drive cycle that allows the vehicle's onboard diagnostic system to complete its self-checks. Here's a detailed breakdown of the steps involved: ## Steps to Get the Catalyst Monitor Ready 1. **Ensure Proper Conditions**: - Make sure the fuel tank is between **1/4 and 3/4 full**. - The engine should be at normal operating temperature. 2. **Initial Start-Up**: - Start the engine and let it idle for about **2-3 minutes**. 3. **Driving Conditions**: - Drive the vehicle at a steady speed of **25-45 mph** for about **5-10 minutes**. - Avoid sudden acceleration or deceleration during this phase. 4. **Acceleration and Deceleration**: - Accelerate to **55 mph** and maintain that speed for about **5 minutes**. - Then, decelerate without using the brakes to come to a stop. 5. **Stop and Idle**: - After stopping, let the vehicle idle for another **2-3 minutes**. 6. **Repeat the Cycle**: - You may need to repeat the above steps a couple of times to ensure the monitor sets to ready. ## Additional Tips - **Check for Codes**: Before starting the drive cycle, ensure there are no trouble codes stored in the vehicle's computer. If there are, they should be addressed first. - **Battery Condition**: Ensure the battery is in good condition, as a weak battery can affect the readiness monitors. - **Use of OBD-II Scanner**: An OBD-II scanner can help you monitor the status of the readiness monitors and confirm when the catalyst monitor is set to ready. read more

I am so happy with the service dept. All of them really take care of their customers. A special shout out to Enrique for taking care of me.

Absolute horrible service refused to help me out in parts rude obnoxious made me wait 15 minutes only to be told. I can't help you with the part you're looking for said how about if I use the part that you guys have for your trucks a harness with a plug-in I can't help you. You have to get me a VIN numbervery dumb. I've never buy a truck here. read more

I got such a wonderful price on Tires & Service! Went shopping for tires and got so depressed from people trying to rip me off, nail in my tire, warranty over and on my 3rd Day. I mean really down! Then I went to Torre Nissan and was so pleasantly surprised.. I was given such a great price. $500 less than Mountain. Wow huh ? Do I need to say anything? I think not. Self explanatory......Torre treated me Great like they really wanted me. Mountain treated me like I was a bother. Thank You Torre Nissan You have a customer for life! read more

Took our Altima in for an oil change and it was $40. Then we took our Sentra in for an oil change and it was $67. They claimed that they needed to use synthetic oil in the Sentra. Bullsh*t. They also tried to initially charge me closer to $100 by sneakily including a tire rotation that I didn't request. A tire rotation should be free. When I asked them to look at the broken drivers side door handle, they said it would cost $500 to fix. I just found a new handle online for $50. Every time I take my car here, they leave garbage behind that I have to throw away. This is a terrible service department and I'm never taking our cars here again. read more

I purchased a 2023 Titan pre-own Certified truck from another dealership. It promptly broke down on the road and was towed to this dealership. Enrique Contreras What's the service manager who took excellent care of me. He promptly diagnosed the issue sent me pictures and kicked me in formed of the status of my truck. I highly recommend his services and he is an asset to Torre Nissan. He gets 5 stars! read more

At the time that that helped us out I feel that a little bit they were kind of concerned more about their interest instead of our situation there I feel that they try to almost help us and do the best they can in that but I did still feel like a little bit that it was just all about them and their needs of the company and not so much us as a customer that is the reason for my low score things could be different now since the last time we've been there but yeah that's the reason for my load rating for this one read more

This place is pretty much the bottom of the barrel. The service department is so rude starting with ( JOE GUTIERREZ) super rude, he is not helpful at all, made me feel stupid as a woman and people like him should never, never, never be working in customer service or have contact with customers. This person had zero willingness to solve or even try to solve my situation, instead he got frustrated and got closed off to any options. He's just not qualifying solve problems or deal with challenges of day to day operations. In General, I DO NOT RECTHIS DEALER SHIP. In addition. I recommend the dealer in Palm Springs. It's a quality service , professional, willing to help and speedy! I was helped by a service advisor Alex Buelna who was pleasant and super helpful. read more

Always GREAT customer service at Torre Nissan!! Quick, Friendly and Professional employees always available to help with our Nissan. Appointments definitely help but not necessary, shuttles are available and the drivers are friendly and professional. Thank you Cecilia Ramirez "Customer Relations Manager " please Thank everyone for the Great job that they do!! read more

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Torre Nissan is so good. I bought a used rental car and wanted it checked and a recall fixed. Oscar helped me and quoted me a price for a thorough inspection. He gave me an estimate of the time it would take and explained what they would be doing and checking. The staff was very courteous and helpful during my wait. Everyone waiting for cars seemed happy and relaxed. My neighbor saw my new (used) car and when I told her I was going to lTorre Nissan to have it looked over she told me I would certainly be happy and I was. When the car was finished Oscar came out and explained everything to me. The car was ready sooner than expected and Oscar went over all the maintenance I should expect to have done as I put the miles on. He took care of everything and the price was far lower than he had quoted me. I am happy to be a new customer at Torre Nissan and hope to be for years to come. read more

Let me start by saying that Sem in the service dept went above and beyond!!!I Cannot say enough about his professionalism I initially went to the service dept to fix a few problems with the suspension of my vehicle and the a/c, upon further review it would need freeon and some belts, I had taken my vehicle in believing that my "Extended warranty" that I purchased with the vehicle would cover it, supposedly it covered until 100,000 miles, which I was still under. To our surprise(mine and Sem) it did not cover anything, not only was it not going to cover but it had ended 2 yrs prior, due to this misunderstanding I went to speak with the finance dept where I was informed there was nothing to be done, It was suggested I speak with the Service Dept Manager which I did, I was assured they would help me out, And wow did they help, They decided to cover everything that the extended warranty was to cover, AND as to the other parts and labor I would receive a lower price!! There was a misunderstanding as to what work would be done but this also was smoothed over in a professional manner. I am truly appreciative that they helped as much as they did, my car works better than ever! I will continue to go and do any and all of my vehicle maintenance at Torre Nissan Service Dept as Sem as my maintenance advisor. read more

My 2011 Nissan Altima recently broke down on my way from Long Beach, CA to Palm Springs. The transmission died as soon as I exited on Bob Hope Drive. I was freaking out because I had my kid and a family friend withe me. I managed to drop them off at a friend's house and found Torre Nissan via Yelp. I managed to get the car to this dealer and Dean Coco was my Service Advisor. Dean managed to get me a rental covered under Nissan's warranty and although I had to drive back to Palm Springs on Memorial Day to pick up the car, the car was in perfect condition. Dean went out of his way to prove to Nissan that a simple transmission service with coolant wasn't going to fix my transmission problem. In the end, he proved his point and got Nissan to approve a brand new transmission for my car. He tested the car and it runs like a brand new vehicle. I can't thank Dean and Brenda enough for their excellent customer service and attention to detail. Both Torre Nissan staff members are amazing and deserve more than the 5 Stars allowed by Yelp. Thank you Dean for taking care of my car and concerns. Thank you Brenda for being so nice and funny when I needed it the most. read more

Terrible experience by far that I've ever had at a Nissan dealership. Service department needs more training on how to explain services and fees and how to provide better customer service. Well at least the advisor who helped me Alex Corona. First I wasn't made aware of why the extra charges for diagnosis fee. If they need more time with the car that should've been on them. I asked for fee breakdown and basically was given an explanation of how a sensor works and then advisor (Alex Corona) emailed me estimate not showing a detailed breakdown that I requested and he sent it from a personal email. So unprofessional! After two days of bugging Alex and taking a trip to service department since phone call wasn't being returned I was promised a breakdown of work done for the diagnosis test fee, but I had to make a second trip the next day since he said he couldn't email it this time. The breakdown he gave me only showed estimate of $170 fee not the $510 they were charging me for diagnostic test that I had requested breakdown for. Finally after frustration and feeling like a broken record repeating myself and getting no where I called parts and service Director who at least explained better and discounted fee to $255. I really don't think I should've been charge anything especially with the horrible service provided, but I wanted my car back already . The estimate for fixing the vehicle was for over $3,000 and Alex said he was only 90% confident it would fix the car. I mean who would pay any money to any service provider when they aren't even 100% sure it's what's wrong. Then I was told he meant they can't guarantee nothing else would be wrong with the car. I know what I heard and no one was asking for that type of guarantee how silly would that be. I still had to have my car towed home. I feel like I got robbed for my $255. Also, when I received my car at home I checked it and noticed owners Manuel/maintenance/ warranty booklet was missing from car. So I called on Saturday 1/21/22 at 9am left a voicemail for Alex Corona to inquire about the missing booklets. About 10:30 am I called again and he put me on hold since I was 10 minutes away I stayed on hold but also got a ride down to Torre Nissan. I got there in 7-8 minutes for which I was still on hold so I hung up as I walked in to my disappointment Alex as well as two other employees who were sitting in the desks behind him were just sitting there looking at their cell phones, so why was I on hold for over 6 minutes when no customers were in there?!? So very disappointed and made me so upset. I asked for my booklets and of course he implied he had heard my message but guess he was too busy playing with his cell to call back. He said I would have to wait till Monday 1/23/22 so he can ask the mechanic about booklets didn't even offer to go take a glance in case he could spot them. I've had several Nissans since 2000 to now and like I said this has been the worst experience making me regret I have a Nissan. read more

I received a recall notice for my 2017 Sentra I called in to schedule a service and I kept being transferred over to departments that wouldn't answer once I finally got ahold of someone they sent my call to someones voice message system honestly I might end up selling the car so I don't have to ever deal with torre Nissans horrible customer service read more

Alex C in service is the best. He always is hippy to see me and remembers everything. My car was in and out in no time with new tires. He called to make sure I was pleased with my experience. Thank You Alex read more

Juan was the service employee who took care of my Xterra. I called to get a diagnostic check because during the changing of gears the vehicle skipped and felt like it was going to shut off. Made an appointment for the next day. Juan called me after an hour after I sent it in, and they figured out the problem, had the parts available and got it all done that day with a transmission fluid change. All the other employees were helpful as well. The car came back cleaned up. Thank you. read more

I have been to Torre Nissan La Quinta on several times about the check engine light coming on several times for a day to three days. I would take it in and they seemed to think all was well, oil changed an O2 sensor, changed oil to no avail. It has come on and I did not go. I have been bothered with this problem for 6 or 7 times, could be more. They seem to think it's not an actuality and kind of shined me on. l contacted Nissan Consumer Affairs with no results or callback. I do not know what the problem is and neither do they. So, at this time I am very frustrated as a 2019 Nissan Rogue Sport owner. Could they be waiting for the warranty to expire or I am just a female they can shine on. Either way, I will be doing what I can to let people know the trust between owner and service is broken. And on top of this one or the service member who checks you in had a very cold and inappropriate attitude toward me. The other one was really nice and listened. However, here I am with the same problem. read more

I've been there 3 times. Once to buy my new truck which I LOVE. Second time, flat tire- manufacturer replaced it for free, but one of the employees who drove my truck back to me left his trash on my center console. Third time, another flat, nail in tire, free repair. This time when they brought my truck back to me, I was stoked because I didn't have to pay for anything except gas. However, the following day I noticed that they didn't put my hubcap back on, and also did not put the valve stem cap back on either! I may NEVER go BACK!! Can't trust they're going to be thorough UNLESS you watch them like hawk, & honestly why should I have to do that, when it's their job!! read more

Always have great customer service from Service Advisor Ana! I purchased my car at Torrre back in 2011 and have been having my Rogue taken care of here ever since. Thanks Ana for making my experience here and enjoyable one! read more

Sem vaquero has a terrible customer service ..i waited 4 hours just for a diagnostic will never go again

Top notch! I absolutely love bringing my car to Torre Nissan for servicing. I have never had a bad experience. I know that I can go anywhere for brakes and an oil change but I choose to bring my car to the dealership because they are extremely knowledgeable, courteous and most helpful. I know that this is their area of expertise, working on Nissan vehicles. This makes me feel comfortable. I have to say it's more than their knowledge that brings me back, it's the customer service. Honestly, I feel that my concerns are addressed and that I am being listened to. They have the best team of service writers. I've worked with Juan Castillo in the past and currently with Ana Sepulveda. I feel as if I'm important. I admire the way Ana interacts with me in the most friendly- helpful and positive way. Good customer service means meeting expectations- but excellent customer service means exceeding them. Everyone in the service department is respectful, honest and courteous. Integrity is a big deal to me, and I feel so grateful that every experience is a terrific one. read more

Took my car, and told me would be ready in approximately 3 hours. 5 hours pass by and I haven't received a call, so I call and have a hard time contacting then and receiving information about my car, they they tell me my car need to stay till the next day, they didn't think to call me and tell me right away? read more

The best service experience! I was greeted immediately upon pulling in. Sem Vaquero went above and beyond ensuring I understood everything going on with my car. I was offered water by at least four employees. And when I said I needed a shuttle back to work, I only waited about 5 minutes. They even accommodated a Lyft driver since there were no available shuttles. I will continue making a drive to La Quinta to get my car serviced... Thank you everyone! :) read more

We have purchased two vehicles this year from Torre...sales dept, financial, and closing were all dream! They would get 5 stars! Now the service department...Not! Service advisory staff could all stand for an attitude adjustment, for sure! Not pleasant Why must you make an appointment if all you do regardless is wait behind 20 others? read more

I am so impressed with this service department. The staff in the service department, parts department, as well as rental car department were phenomenal! My mom and I were on a road trip and in a pickle. This dealership/service department went above and beyond! Thank you Sem for taking care of our issue in a timely manner, explaining to us exactly what was needed, and following through! Thank you Jose for ensuring the parts were ordered in time! Thank you Rocio for giving us a very good rate on a much-needed rental car. My mom and I were on a timeline, and the staff at Torre Nissan made it happen! They went above and beyond to ensure we were on the road again in no time! Job well done! read more

So here's the thing, I made a last minute appointment because my battery terminals decided to decay on me due to corrosion. My car wouldn't start so I had it towed to the nissan dealership. When I got there, they were all pretty busy and I stood there for a while waiting for a free advisor. I was then helped by Ana Sepulveda who literally came out of no where. She checked out my car and then we went into her office. Ana has a great attitude and made my frustrating day more pleasure able. She made sure they had the parts in stock and told me they might have the car done in a few hours. She called me about an hour after and told me the car was done and they were going to do a free car wash. She was awesome and my experience great. Honestly one of the better experiences I've had here. read more

Had my Altima dropped off during excessive heat this week for AC repairs. Service was prompt. I dropped of the car at 7am and by 3pm I had I back with a changed compressor. Car is not even 5 years old and I had to pay close to 1500$ for repairs. Compressor is definitely defective and my opinion it should not cost this much to repair. If I had more time I would drop it off elsewhere, but in +123F it was unbearable. I bought two cars from Torrey and thought I could at least have some type of a discount... read more

Fast , friendly, honest and efficient Took the car in for a starting issue, it was diagnosed and repaired perfectly and returned at the promised time. The dealership called me with updates and upon pickup up the car was washed and ready to go! The Service Rep was Sem who did an outstanding job he was very professional and knowledgeable. In the past I've not been a fan of dealership repairs and services however after my first experience at Torre I will definitely be back! read more

Once upon a time Torre was a hidden treasure for car rental in the desert. I enjoyed wonderful service and bargains through the years. For the last 2 years service has suffered. Last year I reserved a car only to find they had no cars and had to wait 5 hours for a car to be returned. Today went in to rent a car and the agent was missing. I bet the service writer I would wait at least 30 minuets only to be told no cars. Enrique was right on the 30 min. mark but told me they had cars but not ready until later in the afternoon. I bet him they wouldn't be ready til tomorrow.. I won, he called me before I got home. The prices are also now higher than any other rental in the area. Not giving this place a third strike and not going back. I rented an equal car for half their price. read more

They made me wait 3 days for my tire to get there and when it got there I had made an appointment and it took them 5 hours to put on one tire. The service advisor was horrible to me never let me know what was going on horrible place I am not going back any time soon. read more

Very pleased with my recent visit at Torre Nissan my service advisor Juan C. really went out of his way to make sure I understood the complete process an exactly what to expect. His customer skills are off the chart.My overall experience was definitely five stars from the first handshake to picking up my car later that day. read more

Over the years, I've always been pleased with the service I've received at the Torre Nissan Service Department. Today I feel obligated to write this review because of the awesome respect and fairness shown me on my most recent service experience with Torre Nissan. The rack and pinion gearbox on my 2003 Altima was leaking fluid and needed to be replaced. I opted to go with the Nissan Value Advantage part which was $550. less than the OEM part. After two attempts at completing the repair using the Value Advantage gearbox, it turned out that there was an issue with said part and we had to go with the more expensive OEM part to properly complete the repair. Needless to say, I felt it wasn't fair to try and charge me for the more expensive part since the service agreement between Torre Nissan and me involved using the Value Advantage part to complete the repair. Had I known prior to this that I would have had to go with the more expensive OEM part, I would have gone elsewhere and gotten the repair done cheaper using an aftermarket part. Where the "awesome respect and fairness" comes into play is that my service advisor, Joe Gutierrez, went to bat for me. He spoke to Nissan USA (which is where Torre Nissan got the Value Advantage parts that turned out to be defective from) and they were of no help. Agreeing that, yes, in all fairness, I shouldn't be obligated to pay more than what was originally agreed to, Joe, was able to get Torre Nissan to write off the additional $550. charge for the more expensive OEM part. I ended up paying for what was originally agreed to. During this whole service experience, Joe, kept me up to date on every aspect of it and in the end ... he nailed it when it came to fairness and an awesome display of true customer service. I wish to say, "thank you" again to, Joe Gutierrez, and I highly recommend the Torre Nissan Service Department to both do an excellent job at repairing your Nissan and, most importantly, be fair about it. read more

The customer service in their service department is awesome. They treated me with respect and kindness. Joe, Sem and Javier are all assets to Torre! read more

Very pleased with Juan castillo . He helped me with my máxima didn't want to shift . Helped to get it towed to Nissan . Was very truthful with and kept me informed as soon as my car was diagnosed . My car car was ready as promised thanks Juan read more

Been on hold for 15+ minutes with the service department just trying to find out if my car is ready after dropping it off 6 hours ago for two recall problems. Who is running this place? Probably no one... read more

We purchased our car from Nissan about 3 years ago and we love it never had an issue go get the oil change and other services needed. Currently with the pandemic I understand we have to wear mask and I had to take my 8months old with me today for my oil change. The their employee Ann working in the service department told me that my 8 month old must wear a mask or we couldn't get service. I also had my 13 year old son with me and him and I were wearing our mask. When she told me that I explained that babies are not suppose to wear mask because they can't regulate their breathing like we can and she wouldn't be able to breathe. She said that either way my baby had to wear a mask, it felt as if she had an attitude when I tried explaining to her why she couldn't wear one. If I had someone to watch my baby I wouldn't have had her out; I have been putting off the oil change but it is needed. I asked her to make me an appointment for Saturday when my husband is off to be able to watch our baby. I will be taking in an article which states the dangers of a baby under 2 wearing a mask so hopefully your staff can understand as to why I refused to put a mask on my 8 month old! read more

I went into have an electrical problem figured out They found the problem, ended up being a loose wire on the battery , they first said they could try to fix it for around $345.00. Then they said it was to big of a problem and decided that they wanted $2450.00 for a new engine wiring harness!! I mean come on the truck is only three years old!. So I needed a second opinion at a local electrical shop, the guy said no problem we can fix it now and charged $20.00 bucks, all working fine now and I'm $2200 in the positive now Don't go to the dealers anymore the charge way to much Please support the little guys who really need the money! read more

Very satisfied with Scott Green and Cecelia Ramirez from the service department. Very easy and fast service.Thank you.

Made my service appointment on line, checked in at the scheduled time. Service was performed fast and the service gal was pleasant to talk to. Great customer service. In and out painless. No line to wait in. read more