We chose the HCA North Cypress location (Tomball Pkwy close to BW99) because the Tomball HCA gave…read moremy husband the very best care when he had Covid pneumonia in 2021. HCA earned our trust. On a Sunday, I accidentally sliced the cornea of my eye and it was incredibly painful. I couldn't keep it open. Once we arrived, we got checked in immediately and waited about 5 minutes. A nurse came out and showed us to the exam room, took my vitals, and maybe 5-10 minutes later Dr. Saint-Jean came in. She gave me a thorough exam including administering special drops that would "illuminate" the extent of the injury, determined it only needed an antibiotic ointment, gave me a prescription and sent me on my way. Everything from check in to check out was seamless and professional. The facility was clean, organized, and well run by all involved. I hope to not need their services in the future, but if I do, they will be my first choice.

this hospital suck! They discharged me because I had no health insurance! they released me when my…read moreblood pressure was high, white I was still feeling fluttering in my chest/heart, and while I was still feeling nausea. right now to this moment; I'm still feeling very bad...sweets, chest fluttering and BP still high. while I was in the emergency room number 4, I called for a nurse and I was hung up on before I can even talk! I could have been calling for help and they wouldn't have known because they hung up in my face! I will never go back there and I recommend you don't either! especially if you have no health insurance; they will throw you out like your not human and a piece of trash!!!! They are sad!

I had to come in here recently for a minor surgery. Every single person that we encountered from…read morethe front desk until we left (about 3 hours later) were wonderful. I think we spoke with about 8 or more individuals. All of which introduced themselves and what they would be doing or helping with during the procedure. They communicated everything beautifully with both my husband and I. Everything went off without a hitch. I highly recommend them.

My dad has been here several times, in the ICU, IRU, and general hospital and each time care is…read moreeither horrible or it's pretty good. It's upsetting, level of care changes every time there is a nurse or a doctor change. I'm dissapointed with the way everything has been handled with my dad.

This is for the 9090 Katy frwy location Houston Methodist primary Group (Spring Valley)…read more It depends on the Doctor you're seeing. The wait time was short also the Dr Sonia Dholakia attitude. I reported how she rushes through and how she talked to me as if I was a child. After several calls to file complaint. This location didn't return my call but made up excuses for her. I contacted CEO got a letter stating they would look into that's been 2 months ago! I pay for quality services and to be treated like my mental and physical health is irrelevant She act as if she's doing me a favor. I am still very upset about it and I will continue to follow up, if necessary, I will contact the state board. What is going on in this world doctors are acting as if they're doing a patient a favor . Every month I pay way too much for healthcare insurance . , I feel like I should be treated With quality care and understanding! Yes I'm still pissed

I just switched over to this location when we moved from Sugar Land. It took awhile to get in for…read morethe first appointment because they are pretty busy all the time. I decided to see Dr. Patel as her reviews through Methodist are pretty good as are the other doctors. I checked in and was called back within five minutes. Dr. Patel came in a few minutes later. We went over all my medical background and she really seemed to care and take her time getting to know me and what I needed. I was in and out in about 35 minutes. I went back for blood work and it was quick as well. The location is easy to get to, right off of Skinner and 290. It is upstairs above the Thai restaurant and there are stairs or an elevator close by.

I had an appointment at the medical building 2. Parking was easy, plenty of spots. The hospital…read moreand medical centers sit exactly where I worked for Sysco. So nostalgic from 7 years ago. They tore down the old building and raised the lot due to floods but the original parking lots remain. Anyway, the building inside is beautiful, clean and very high tech. Check in was easy at the kiosk. They have plenty of seating on the 5th floor and even a coffee bar. They send you a text to meet your medical assistant at the door. They still come out and call your name. The rooms were nice and fancy with computerized signs outside the door. Very nice complex.

This plays sending to messenger and telling me self pay will be 289 and to make sure I call them…read morebefore and ask 3 times on the is it 289. they said yes but when I when I go there want $360 this is not right I am not happy I will tell about about this to everyone

I wanted to update my review, as I genuinely appreciate how Dr. Ola reached out and listened to my…read moreconcerns. I have continued to bring my kids to Dr. Ola, she is truly an exceptional pediatrician and will continue to drive out from Katy to see her. Getting appointments is much easier now and it is also very helpful to be able to do tele-visits when I can.

We arrived for our appointment on time for 3:40pm as scheduled. Still, we waited over 40 minutes to…read morebe seen. The nurse that prepped us before the wait was unfriendly and impatient. My toddler wondered what was wrong with her after she noticed that she was not kind; it was very obvious. After waiting over 40 minutes for the doctor, I decided to leave- but the doctor was about to come into our exam room. While she was the only one to apologize, the other staff did not acknowledge the delay when I walked out into the hall to inquire during the wait. It was like they didn't care about us, and there was absolutely no respect for my time. After the doctor finished, we had to wait another 15 minutes for the shots my toddler needed. A person without any ID or tag came in with another person whom she said was "shadowing" her. When I asked her who she was because she was not dressed as a staff person (sloppy gray t-shirt) and had no ID, she said she was an MA. Meanwhile, all if the nurses were saying goodbye for the day (it was now 4:50pm). My toddler became unsettle with these new people and was uncomfortable getting her shots. The doctor and staff know that my toddler is uneasy about shots but didn't care. So after all of that, we left. This was a TERRIBLE EXPERIENCE. We were mishandled and treated poorly. I do not recommend this location. Texas Children's Hospital system should do better. And get rid of the unfriendly, scary nurse!!!!

Great doctors and nurses that saved my life!!! Friendly and caring staff. Clean hospital.read more

I give 1 star JUST because of some of the midwifes in the team; Everyone, and I truly mean, almost…read more98% of the people I had interaction with, lack accountability, responsibility and profesionalism. From the scheduling team, to the "patient advocate", to the "patient liason /guest relations" I MEAN EVERYONE and ultimately, NOBODY IS RESPONSIBLE FOR ANYTHING. The billing department for SEVERAL WEEKS in a row, closing or leaving early and even when asked at 3:45pm to be transferred to the guest relations department to complain, THE GUEST RELATIONS HAS LEFT EARLY AS WELL! I have been under their care from week 9 to week 33 of my pregnancy and I tell you, I just want my child to be born so I dont EVER have to ever have anything to do with Houston Methodist Willowbrook. Im too far along to be accepted into a new practice for my birth and that is the only reason why I am still here. They "overlook" small details that, prevents insurance coverage and you find out after the fact or , like me , at 33 weeks, when its too late to transfer care to another provider. PLEASE save yourself a BIG headache and possibly a mental breakdown and go to another hospital.

Drove up to doors and jumped out of my car and headed through the doors and girl behind the desk…read morejump up to come help and two nurses behind her. My husband had a stroke and they were on top of it from getting him out of the car and inside to immediate action. The doctors came immediately. I highly recommend them. I've been to this emergency room 3 times now and I have had nothing but an extremely good experience all 3 times.

Complete waste of time. Dismissive Doctor. No attempt to…read moredetermine what was causing extreme pain.

Dr- you need these procedures to confirm/rule out Crohn's and colon cancer…read moreMe- let's do it Memorial Hermann- you need to pay $2000+ up front to get these procedures Me- I can't afford that Memorial Hermann- we require $1500 deposit up front if you can't pay the whole amount Me- can I do a payment plan Memorial Hermann- no Me- cool I can't afford up front so I could just die of undiagnosed cancer Memorial Hermann- if it's deemed an emergency we can work something out payment wise. We will call you back. Memorial Hermann you don't offer payment plans/financial assistance for expensive and necessary medical procedures?! It's not like I'm coming in for some elective procedure. Shows how much you actually care for people and their health. Shame on you. I've lived in 4 different states and have always been able to make payments on medical bills.

I'm writing this review to express my concerns with my interactions with Dr. M Graham. I picked…read morethis doctor because I am black and I wanted to receive help from a doctor that looked like me. But mins after interacting with her, I started to regret picking a doctor solely off of color due to the cold and annoyed responses I received from Dr. M Graham the entire time. Mind you, I've done this before in other cities and the black doctors have been AMAZING. But the difference with all the other black doctors I went too, they had conversation with me and showed their passion for their job as well as their passion to make sure I'm well. I'm a Program Manager at a health insurance company and my team job is to educate patients about their benefits so they know the importance of following up with their Family Medicine doctor/ Internal Medicine doctor / Primary Care doctor to prevent them from readmitting to the hospital. But when a doctor is cold and makes you feel like you're getting on their nerves, I can see why to this day patients aren't comfortable speaking up for themselves. Doctors and Providers have to do better with creating environments where questions are welcomed because the patient should be invested in their care because that patient is the only one responsible for ensuring they take all the action items needed! I personally did ask all my follow up questions because I know I am in charge of my health and following whatever I need to do for myself. But I did take a few notes to make sure I was able to share with the office manager the interaction I had with this woman as a new patient. I'm leaving two stars solely because the scheduling team was nice and the front desk staff at the Fairfield location was nice and did recommend I see Dr. N Brown the next visit. But do not book with her if ask questions and would like to be sure of the information you received. Do not book an appointment with her if you expect your doctor to be friendly while you interact with them. Do not book with her if you expect to actually feel like the doctor kind of care about the concerns you bring. Do not book with her if you're not okay with someone slapping their hands on the countertop due to your follow up question about your medication. It's sad to say this because all these things in the last paragraph a patient should feel comfortable doing. But I was told that is just her personality so it seems like patients have complained and but it is what it is with her. This is the service you will be paying for.

My husband brought me to Fairfield ER after 10 days of fever & coughing. I was really dehydrated…read moreand needed fluids. Zahraa was at reception and was so kind and understanding. We were the only ones in the waiting room at 11:30am on a Saturday, so they were able to get me right in. And honestly, it was nice to have the place to ourselves when feeling so poorly. Bennett was my nurse and he was awesome. I would say hands down he was the one that made my experience such a good one. They didn't make me feel stupid for waiting so long to come in. They tested for all the things (Covid, Flu, Strep, Pneumonia) and fortunately I only left with a diagnosis of a bad chest cold. They administered an antibiotic and sent me home with a few prescriptions to help me get better. I would definitely come back here again. Highly recommend!

2 horas esperando y salimos sin que nos atendieran, ninguna tylenol para el dolor y sufrí caída…read moreahora vamos a otro lugar con mucho dolor , no es justo.

Now known as HCA ER CY Fair. I went after I, not so gracefully conked myself in the side of the…read morehead with a pretty hefty piece of wood the night before. And wasn't feeling too good. From the second I walked in until I walked out, a shocking 20-25 minutes! I was treated like a drug seeking addict. All the way from the triage nurse to the Dr himself. I was having an extremely bad RA flare and made her aware of that. Yet when she was taking my B/P and it felt like my arm was going to break from it, her only response was " stay still, it's trying to get a reading " and I told her "well it's NOT going to be accurate if it's causing so much pain now is it!? And it was all downhill from there. From the Rn to the Dr neither of whom took even a second to actually listen to me, took zero history, mashed on my head causing even more pain announced " well there's no swelling " shown a light in my eyes. I said I was concerned because I tend to fracture very easily due to some medical conditions, that he would have known had anyone bothered to ask, and I got an eye roll! Seriously!? He sighed and said "oh and what would that be, when I started listing them I got the following comment... " Oh... The usual" are you fn kidding me!? And he left! Someone then brought in this machine to get me registered and checked out "That's a whole nother issue, while trying to do that the Rn came in and started shoving papers in my face to sign. I told her I had a couple of questions that apparently the dr was way too busy to hang around for me to even ask, when I asked her all she did was parrot exactly what he said. At the same time still shoving papers at me and pointing at the registration screen telling me I need to sign here etc.... it was like there was a fire and they needed to get out. The absolute worst part is neither the Rn nor the Dr followed, even a little bit, standard head injury protocol! Didn't ask a single question from the concussion check list and I had 5! When I opened my mouth something crunched didn't get to say anything about that. So needless to say, AVOID THEM LIKE THE PLAGUE! The ONLY reason I went there is because they are less than a mile from my house, but you can damn well bet I WILL bleed out before I go back there! And wouldn't even trust them to treat a hangnail! When someone called a couple of days later to see how I was, I told them " y'all didn't care the day I was there. So why should I believe you do know?"

Review on the ER and hospital…read more I went in for a kidney stone. This hospital sent me home twice and I ended up back in the ER 3 times because of the pain. The third time, they discussed invasive surgery. Apparently, they never heard of or don't have the capability of non-invasive stone removal. I passed the stone fortunately before anything was done. I didn't trust the doctors and the staff was ridiculous asking me to sign paperwork while under sedation. They treated me like a junkie after pain meds. It wasn't until after they MRI'd me they took me serious and then they still down played the pain giving me the equivalent of tylenol the first trip to the ER. By the 3rd trip to the ER, they were giving me two doses of morphine and I could still feel pain. Based on that experience, I will never go back to this ER again unless im knocked out and don't know it. Lack of compassion, doctors wanting to perform surgeries, and the billing department asking for money while you're knocked out. I felt like the hospital was incompetent & unprepared.