I was having wheel issues. they checked tires brakes and were wonderful. I also got an oil change…read more total was under $100. I always got my tires there and will continue, friendly too!

They were friendly and I liked being able to schedule my oil change appt on-line but they didn't…read morefill up my washer fluid even though the display showed that is was low and they didn't check my tire pressure/add air even though they said they did. I'm late for my next thing because I had to ask them to do these things and now I'm left wondering what else wasn't done...

Such a great experience! The staff is amazing and hilarious. Made sitting waiting for an oil change…read moreenjoyable! Paul, David, and especially Julie were fantastic!

I went online to book an oil change appt for 4pm. They called and said they could not take me at 4…read moreand could I come and drop off my car at 12:30 instead. I did. Went back at 4 to pick up my car and they just started on it. Rude but whatever. Then on my way home, my ground effect and something underneath my car flew off on the highway. They did not screw something back properly. Went back in the morning, and the manager Dave told me I hit something on the highway. I DID NOT. After going back and forth with no and him saying it's not their fault. I left, with my damaged car. Call the district manager, left a message and guess what... no call back. I feel if I were a man, I would have atleast received an apology. Instead, I was told I hit something on the highway... Horrible customer service and I will make sure I tell everyone I know to never go there if they value their car.

Update: despite the response given, I did not receive a single update on the status of my car…read more Clicking the link days later still said it was taken in for inspection and nothing else. Nothing was discussed with me and I did not receive a report about what was "wrong" with my tires replaced in 2022 and brakes replaced in 2023. I also don't appreciate a link for details about my particular service appointment being posted on a global forum for anyone to read, especially while not receiving them myself until my complaint. In addition, in the hour you had my car with no updates to me, the tires were not rotated or pressure checked, as I'd been meaning to do that myself - had the information front and center on my dash to remind myself. The pressure in all were still not equal and were in the same place they were upon dropping off. Fluids were not topped off as I had to fill my empty wiper fluid less than a week after my service. I would have loved the service you promised, but no communication and half the service not done in double the time estimated is why I gave this review.

These guys handle lots of repairs for me and always follow up and keep me posted. Nice…read moretechnologies are in place to show me what is going on with my car and what services are needed and why.

I wanted to take a moment to share my appreciation for the exceptional service I received this…read moremorning at Sullivan Tire. While driving on Route 3, I suddenly got a flat tire. I made my way to your Norwell store, where Scott went above and beyond to help me. Not only did he take care of the tire repair promptly, but he also generously arranged to drop me off at my meeting so I wouldn't be delayed. To my surprise, by the time my meeting was finished, my car was ready to go--completely taken care of. The level of service, efficiency, and genuine care Scott demonstrated was absolutely amazing. Please pass along my thanks to Scott and the Norwell team. Experiences like this truly stand out and are greatly appreciated.

A previous response incorrectly stated that repairs were completed the next day. Due to legitimate…read moresafety concerns about trusting the team responsible for the incident to perform the repairs, we took our vehicle to an independent body shop that was ready to begin work that same week. However, because of ongoing delays and lack of communication between Sullivan Tire and their insurer, Federated Insurance, we were without our car for over a month. Sullivan Tire's handling of this situation has been unacceptable. While their claims representative did reach out regarding lost income, they have refused to honor documented time lost from contracted work and have not covered out-of-pocket costs directly caused by their negligence. We are continuing to pursue this matter.

I had my new tires mounted, balanced, and installed today by the manager--pretty sure his name was…read moreSteve--and I couldn't be happier. No surprises, great value, and excellent service all around. He was working alone in the shop but handled everything quickly and efficiently, even with my large Wrangler RT tires. While doing the install, he gave me an honest, straightforward assessment of my brakes, suspension, and front-end components--no upsell, just the facts. He also helped two other walk-in customers without appointments, all while staying on top of my job. In an age where good help is extremely hard to find--especially in trade work--I really appreciate someone who still delivers top-notch, honest service even when shorthanded. Thanks!

I made an appointment two days ago. Just came in for a 10 AM appointment, which I confirmed earlier…read morethis morning, and was told I would have to wait until they finished with another car they were working on. When I explained I had an appointment, the mechanic said "this guy did too". When I to give me an estimate on when my car might be ready, he was evasive and said "when it's done we'll call you". When I asked him to be more specific, he said "a couple of hours" in a way that was very vague and made me distrust him. I ended up walking out because I don't have three hours to sit around when I thought it was going to be a one hour appointment. I should've known better. Years ago I came here for an oil change and they tried to upsell me for something I didn't need. Luckily I had information from the manufacturer on what type of oil my car required. I read an online review of this place where the guy watched them work on his car and they never rotated the tires but insisted that they did. This place is unsafe, don't have any work done here!

Very accommodating, good product and pricing! Very Professional and friendly! Good waiting area and…read moreclean !

Super quick service, and the guys are friendly. Nice waiting area. Reasonable cost. Easy to get an…read moreappointment. Reliable service. Couldn't ask for more!

The team at Capeaway is Responsive knowledgeable and helpful. Services delivered as agreedread more

You can see and hear the family that runs this business is proud of their work. They strive for…read moreexcellence in service, value their customers and work hard to gain respect. For about $40 a year, you can join their club and receive 10% discount on labor, free 4th oil change, free emergency towing (within limits). Friendly and honest, reliable, competent, and reasonably priced.

Absolutely one of the best experiences I have ever had. Derek and his team are not only…read moretrustworthy, reliable but they are incredibly knowledgeable. They have removed the anxiety and hassle of the auto repair part of life flawlessly. If you are in need, this is the place! Thank you so much guys!!! "Auto Hospital, Derek speaking!!!" That's the sound of peace of mind! Tom M

This is the place to go! From mid NH and driving to MA to…read morecar dealership to look and drive a used vehicle. Wanted an independent, reliable, non-biased, opinion from automotive mechanics that know their stuff, not part of the dealership - to go over things, test drive, etc. These guys are great. Once everything checked, on and off the lift - then a test drive that revealed an issue! Brought this to the dealer attention - AND on a test drive, was reproduced. This helped negotiation to make things right before purchase. Cannot say enough great things about the crew here. I had called beforehand and they were able to accommodate this request on short notice. Knowledgeable, great service, friendly staff, truly professional and tell it like it easy. If you or your family want to make sure your vehicle is safe, fixed the way it should be, for a good price - this is the place. All the craftsmanship that goes into their work - reflects on their pride, professionalism and how they themselves would want to be treated. Thank you again guys.