Went back to Town North to help my mother-in-law look at new vehicles. Yet again, the service was fantastic and the dealer we worked with was awesome. The woman who said she didn't want anything but another Prius (barf) was so impressed with the Mazda vehicles and the dealership staff she ended up leaving in a brand new Mazda6. Two vehicles purchased there -- and counting. I can't say enough good things about this place. read more

Forgot to mention that Mazda paid my first month's lease payment!!! Great stuff!

I recently purchased a CX-5 SUV from North Town Mazda. The salesman, Blake Ogden, was awesome to work with. He's courteous, not pushy, and put our interests ahead. I set expectation during my first visit that if given the best deal we would not need to shop around, and that was that - the following week we made the purchase! Had the SUV for a few days now and loving it. Blake invited us back in a few weeks for a complimentary detailing. :) Stopped by today to pick up a cargo cover. Blake was there to greet us and even put it on. read more

My experience here was very good before even arriving. I called to see if they had a used mazda 6 that i could look at and Sammy told me that they had one and that he would wait for me to get there. Once i got there, Sammy was very friendly and good at explaining everything. He let me test drive the mazda and a couple other cars before i ended up getting the mazda 6. They had very good prices and very good customer service. I'll definitely be recommending them and visiting in the future read more

I recently just bought my second Mazda CX-5 from Town North Mazda. Alex was so helpful a year ago when I bought my first one that I came back a year later after I was hit on a highway and my car got totaled. Blake helped me out the second time and he was just as helpful as Alex. They don't pressure you at all when you are shopping and gave me an extremely fair price. Additionally, when you come in to get your car, they are knowledgeable about the car and are willing to spend as much time as you need to make sure you understand all the bells and whistles that come with your new car. read more

Great service department! Had a flat, broken wheel, among other things. Were able to repair faster than estimated!

Sammy at Town North Mazda was awesome! He was a big help in purchasing my first car. Him and the other employees were patient as they closed at 7:00pm and we didn't leave there until about 9:00pm. Sammy was very informative with the options they had that would fit within the budget I had. He was very patient too as this was my first purchase so I really didn't know anything going in and kept changing my mind on different things. Sammy was patient and helped get me the information i needed. I would recommend going to Sammy at Town North Mazda!! But I don't think you will go wrong with anyone on the team helping you. read more

I Had a terrific experience leasing a new car today for my daughter who will be turning 16 early next year. The entire staff and sales department are extremely friendly, outgoing and professional and the entire process from selecting the car to getting keys was very fast. I especially want to thank Chris Pritt, Arthur Arce and Frank Neal for a very smooth and enjoyable car leasing experience. I will be sure to buy/lease again from Town North in the very near future. read more

I was very pleased with my recent experience of buying my new Mazda 3 from Town North. I worked with Philip in their new car sales department and he was very patient and never once pushed or pressured me. I made three separate trips to look at their cars and had a tough time narrowing it down between the 6, the 3, and the CX-5, but Philip was patient and helped me look at them all and drive any car I wanted to be sure. When it came time to work a deal he helped me get the deal I wanted and I am very happy with how it all ended up. I absolutely can recommend Philip for a new car deal at Town North and was very pleased with the service I received. Thank you! read more

I signed the papers on a new Mazda 3 from Town North last week (March 17) and couldn't have asked for a better experience. I was very upset to see my 2006 Mazda 6 go, but everyone from the service department to the finance department, and especially my salesman Arthur, made the process of trading it in and driving off in a new 3 super easy. They were all very friendly and helpful. I can't imagine taking my (brand new!) car or buying another one anywhere else in DFW. read more

This dealership is one of the best ones out there, just got my new Mazda 6. This is my fourth new car buying experience - and by far was the best. Alex is the man to go to, he was very helpful. read more

Lovely, kind people. They did their utmost to help us achieve our budget goals with minimal pressure and lots of patience with our indecisiveness. :) Much appreciated, pleasant experience. Once we made our decision, the purchase process was efficient and quick. read more

Great experience. Leased a beautiful little Mazda 3. Definitely will be coming back in a few years to upgrade!

I have never had such a smooth and stress free car buying experience. I submitted a form on Mazda.com for three dealerships to send me pricing info on a new cx7. I got emails from all three but Will at town north was the only one to send me car, trim and pricing info. The initial price he gave me was very fair and in line with what Kelley blue book said was a good price. There was no high pressure at any time during the process. Even the financing, with Craig, was smooth and relatively quick. I've stayed at dealerships all day negotiating to only walk out bummed or feeling like I got ripped off. I will definitely go back to this dealership when its time to get a new ride. read more

My wife and I had a terrific experience buying a new Mazda 3. When was the last time you can say that about a car dealership. The people were friendly, knowledgeable and very helpful. We found the perfect car for a good price and the entire process was quick and easy. Would definitely shop there again. Arthur and Christian were wonderful to deal with. read more

Bought a new car at town North Mazda yesterday and the experience was so, SO much better than anticipated! Arthur helped us and was just the best. There was not a lot of unpleasant haggling like I anticipated and it was just a really smooth and easy experience. Definitely recommend! : ) read more

My blindspot monitor was damaged in a parking lot. Town North Mazda wanted to charge me over $900 to repair it. That price is outrageous. There's no way that the part cost $690. I will never take my car there again. read more

Was a real pleasure to deal with these guys at Town North Mazda. Made our buying experience a breeze!!! I cannot ay enough about how professional everyone we dealt with at the dealership was. Good price on our trade and great price on the new CX5..Thanks guys!! read more

I normally never post reviews unless it is to complain about a business, but I had such an awesome experience with this dealer that I had to share. Purchased brand new 2017 Mazda CX-5 Grand Touring at this dealer (my salesman was Terry). Dealer was very professional, patient, and absolutely zero pressure! With minimal hassle, Town North Mazda was able to give me the best price on my new vehicle out of all DFW dealers. Terry and the financing office were a pleasure to deal with. With pre-approved Mazda 1.9% financing through the dealer website, I was in and out in 30 minutes with zero pressure to buy extra dealer add-ons or extended warranty. If you want a great no pressure sales experience, give Town North Mazda a try. I cannot comment on post-sales experience but I'll be sure to post another review when I take the car in for service. read more

I took my car after a flat tire. First the good part, when i called that i am going to bring the car, the service advisor did mention that schedule is tight and he could accommodate as long as i drop the car. Dropped the car and took the shuttle to my work place. Called at 1pm and tried to check on the car. Advisor did responded that car is not ready. Somewhere along the lines I heard 4:30 and I assumed car would be ready by then, but, the advisor denies that he did not even mention it. So be it. Called at 5pm and left a voice message for the status of the car. No response. Called at 5:30pm with no luck. No response. Called at 6:00pm and asked representative to put me with another service advisor if my service advisor is not available. For some reason, my original service advisor picked up and says car is ready. Ok, great, i asked him to send the shuttle. Then the flash news came that shuttle driver is only available until 5pm, and he says that i did not mention that i needed shuttle. That did not make any sense to me. When i took shuttle in the morning, it is given that i need the shuttle on the way back. Tried to reason with him, but, ended up asking for the manager. Unfortunately, the service manager left for the day. I asked him to put me on any supervisor. A sales manager came into picture and I mentioned what happened. He went out of his ways to beat around the bush instead of solving the issue. I learned some dealers are arranging Uber instead of shuttle service these days. So, I asked this manager if he could offer me one. He could have simply said no. Instead, he suggested why don't you take Uber yourself at your expense? At this point, i really got frustrated and after multiple arguments, the manager made it clear that there is nothing he can do. So, i kept the phone mentioning him that I will document the experience in the review. Picked up the car and while i was talking to service advisor, the sales manager came and started asking me irrelevant questions like where did you buy your Mazda? Why didn't you take the car to them(7 hours drive to Kansas)? I was like why is he even asking these questions instead of solving the issue. More beating around the bush. He started lecturing me that shuttle is only for the customer who buy the car with them - which didn't make any sense to me. I picked dealer ONLY because they usually have shuttle and i didn't have to bother my colleagues. He started making allegation that I threatened them for a bad review and he recorded the conversation or something. But, the intention is clearly let a third party judge how unreasonable the experience was. In short, the sales manager never admitted that the service advisor failed to respond to me before the shuttle driver left. I am more disappointed with the sales manager than the service advisor. The reason i gave 2 is just because the flat tire was fixed, but, honestly, getting insulted and lectured is not what i deserve as a customer. read more

Im so satisfied with the experience I had at this location ..CX-5 Mazda was the right fit for me. Thank you so much Edward for helping in this process... you were so polite and profesional ... I highly recommend this location and off course ... ask for Edward. read more

I have had a Mazda before and I came back again for the service. A long story short, I needed to get a new car and spoke with Blake. I had to come back and the sales manager, Christian was able to get me into my new car without ease. It took awhile to get there, but it was an overall great experience. read more

My husband and I are repeat customers to this dealership. I highly recommend anyone shopping vehicles to pay this location a visit. Their service is top notch and we've always been treated like VIP not just when we are in to purchase. But, even after the fact. We are on our 3rd Mazda and have been more than pleased with each one! They make the shopping and sealing the deal process so easy and fast. In our experience at Mazda Town North, there has never been a need to haggle over price because Alex has always handed over the keys to our new car in the price range we needed it to be . It's because of Alex and his amazing sales team (especially Richard) that we keep coming back! read more

I bought my used car from that dealer about few months ago.It is VW Tiguan.When I call first i was on the phone with Harry(I call him sleepy Harry just because he is sleeping on his desk most of the time).30 min after my phone call I was there to see that car.He told me that everything is ok with the car on very very good condition.I saw that the engine light was on but he told me that is not big issue and can take care of that shortly(when they told me that I think that they gonna fix that problem not just to clean that mistake from my car computer )I have all the documents that this car past inspection and everything is top-notch.After a few months that engine light start flashing again and the oil light start flashing too.(I can believe that somebody who wont to have a good reputation and is certified dealership can do that ).I was so disappointed for that story.I was to the VW service and they repair my car.They find oil leaks fluid leaks and more bunch of things but attention for the price_4000$.WHO IS GONNA PAY FOR THAT ALL OF YOU FROM TOWN NORTH MAZDA.We are not gonna leave that story without happy end .We are gonna approach attorney general in Texas and we are gonna start a case. AND PLEASE FOR ALL YOU WHO NEEDS A CAR.DO NOT GO THERE RIDICULOUS DEALERSHIP (IF SOMEBODY CAN CALL YOU DEALERSHIP)SHAME ON YOU read more

We've been several dealership, and must say we were so impressed with Blake Ogden, non-pushy salesmanship. He made us so comfortable, like if a friend was showing a car. He was also very knowledgeable of the Mazda CX-9, with it's many features. The test ride with him was beyond all expectations. Needless to say we bought the car, because of him and of course the great car. Blake not only shook our hands, he also gave us a big hugs. We had to return the next day, and as soon as he saw us, he again gave us a big hug, just like a good friend would do. Blake deserves more than 5 stars. read more

I had a great buying experience at Town North Mazda. Sammy was extremely helpful and knowledgable about what I was looking for, and I was able to get a great deal on my new CX-5! I will definitely be shopping here again. read more

I had an excellent buying experience here. Edward was tremendously knowledgeable and very honest about pros and cons. He let me go for a couple test drives while he explained things and was very reasonable with me in the negotiations. I'd recommend Town North Mazda and Edward and would buy there again. read more

I was very nervous going into purchasing my first vehicle, but TNM made it an effortless experience! I stopped by after work "just to look," but I left the lot with a brand new CX5. The whole process took about an hour and a half and couldn't have been easier. Ted & Christian are great to work with. All around great experience! And it doesn't hurt that I am in love with my car. read more

David our sales associate was lo key, friendly and very knowledgeable. Had not planned on buying a car for another year, but the CX-5 in the red color and parchment and dark gray interior were to much to resist. The car I wanted was in their inventory and was able to set a date and time to pick up. Test drove a CX-5 and the CX-5 model I purchased. Did not trade in my car but sold it privately. Sale was easy and quick as I did not finance. I was introduced to the service manager and others. read more

I had an almost perfect experience buying my new Mazda at Town North. It was the second automobile I purchase from them and this experience was almost just as good. My sales person, Blake, was great. I called him on the phone at first since I live over a hundred miles from Dallas and told him what I wanted. When I arrived he was ready for me. The entire transaction took about an hour. Would have been faster but Alex, the manager, had to play the can't do this number how about this number a couple of times. Man I hate that crap because after all, we did the same deal I wanted in the beginning. I also just bought a new Cadillac and you never have to go through any back and fourth crap with them. read more

Worst car dealership ever! At least with the Used Cars department. Maybe you have better luck with the New Cars department. Their buildings were rundown and ghetto. Which could have been overlooked if I wasn't mistreated by one of their employees. The car-salesman I had to work with was condescending and belittles me whenever I found an issue with the car. I get it, you're making a sale and it's your job to sale the car to me, but don't make me feel I don't know what I'm talking about. The only good part of the dealership experience is the car I bought from them. Months later and I'm still in love with the car. The treatment that I received from them still leaves a bad taste in my mouth. Pick this place if you're okay with the chance of getting a patronizing car-salesman, but getting a pretty great car. I'm only speaking about my own personal experience. Hopefully, you get a better one than me, but if you ask me if I recommend this place...based on their costumer service...I was say to go some other car dealership...based on their cars...definitely go for they do have some quality cars for sale. read more

Ash is the best salesman ever. He knows Mazda inside and out and takes great pride in his job. I would highly recommend Town North, but make sure you ask for Ash. Alex (GM) was very helpful and accommodating as well. Craig in finance is great too! I love my Mazda CX5 and the guys at Town North Mazda are awesome! read more

Exceptional customer service by Victor in the Service Dept. Went in for my 15,000 check and Victor also updated my software which solved the problem that I had been having with Pandora. Kudos to Victor and Town North Mazda. read more

Best dealership to work with I'm going on my fourth car with town north and they have been consistent over the years with great people, so easy to work with and is the best experience you could have at a car dealership! read more

I have bought two new Mazdas at Town North over the years, and last month I bought a used 2015 Toyota RAV4 from their used car lot. The sale experience was straightforward and devoid of pressure or b.s. Then I discovered a minor but really annoying problem with the RAV4 the night we brought it home. Town North did what it took to fix the problem at no cost to me, even though they didn't necessarily have to (the sale was "as is"). They went above and beyond to make sure I was happy. I was truly impressed. read more

Blake Odgen was truly outstanding! Extremely helpful and significantly improved my leasing experience. Highly recommend! Go see Blake Ogden! read more

I purchased a 2015 Mazda CX 5 from this dealership and it was the best car buying experience I have ever had! Alex and Blake took great care to help my husband and I, choose the best car for me and the best Leasing program available. We looked at other Mazda dealerships in the area but nobody could come close to the deal we got with Town North! read more

Can't say enough good about my experience at Town North! Blake was a stellar sales rep, from first meeting to delivery of our new CX-5. We walked in knowing what we wanted, and his approach was honest, straightforward and respectful. He is knowledgeable of his product, and really listens to his customer. This man honestly shattered my stereotype of people in car sales. He is the real deal. Hats off as well to Craig in the finance office and Alyce in sorting out title concerns. Great team! read more

This review isn't on Town North Mazda itself, but on my experience with my first, and probably my last Mazda. I bought a 2008 CX-7 from them in about August of 2008. The car currently has about 46,000 miles on it. A few months ago, I noticed some oil on the floor of the garage. Not just a little, but a lot. It was probably losing a quart a week. I took it in to a Mazda dealership to have it looked at, thinking, "Hey. The power train warranty is 60,000, so no problem other than the hassle of a major repair on a 3 year old car. Well, come to find out that it's not covered. Maybe a bit of naivete on my part, but the warranty only covers major internal problems, as I was informed. So I would have been better off if I had diven it dry and let it seize up? The problem part was the oil cooler, which is housed just above the oil filter. This is a part that is clearly an engine part, and therefore part of the drivetrain. The salesman sure touted how we didn't have to worry about engine repairs for 60,000 miles. In reality, the warranty covers only things that are very unlikely to have a problem in the first 60,000 miles. The repair was going to be $750. I was also told that there was a national back order on this part, and it would be about 3 weeks before they got the part. As it turned out, it took about 2 weeks. Here's my take on this: this is a problem part and that is the reason for the national back order. I found many people complaining on-line about this very same problem. I think that Mazda should have covered the repair and given me a rental while I waited for the part. After much complaining, they agreed to cover all but $100 of the repair, but no rental. Fast forward to last week. While driving, the check engine light comes on. It seemed to run fine, and I tried to get a state inspection the next day. I was told that it wouldn't pass with the light on. So I took it to Mazda to have it checked out, which obligates you to a $95 (I believe.) charge regardless of whether you have them do the repair. The said that the problem with the car was the EGR valve, a part of the emissions control system. So covered under the 80,000 mile emissions waranty, right? Wrong. Well, $740 later I have our Mazda back. The repair guy told me in a nice way, you should have bought an extended warranty. I told him Mazda should make cars that don't break after 3 years. He also implied that the problem was maybe caused by cheap gas. He told me that buying "cheap" gas at a place like QT or others like it could ruin the EGR valve. He said, "Mazda highly recommends you buy your gas at Chevron." Imagine what I would have done 3 years ago if the salesman had said, "You can't buy gas at QT, Race Trac, Kroger, or any other place with less expensive gas. Our cars are too fragile for just any old gas. You have to put Chevron gas in this car or it'll break in 3 years and you'll have to pay us $740 to fix it." I think I would have gone to another brand's dealership, and that's my advice to you. I do have to say that the people in the service department were nice and patient while I explained why I would never buy another Mazda. I don't usually buy new cars, but I bought one this time with a "good" warranty to avoid any maintenance hassles. read more

I still can't believe how great of an experience I had purchasing my new to me vehicle from Edward at Town North Mazda. Edward is not the typical car salesman who talks you in to things, uses high pressure tactics, or anything of the sort. He listened to what I was looking for. He showed me different options. He gave his honest opinion when I asked. He let me decide in my time. And I didn't make a quick decision. He even said to me that buying a vehicle is a big decision and he wants me to feel comfortable with what I decide. He said this even knowing I was deciding between something on his lot and something at a different dealership. I knew that Edward wasn't 'selling me' on a vehicle and that is part of the reason I made the decision I made. I didn't expect such a great experience but I am SO INCREDIBLY THANKFUL that I walked in at the time I did so that Edward was the one to help me. If you need an honest car salesman, Edward is your guy!! read more