If u read my (low rated) review of Parkway Toyota, here is the (high rated) solution: Toyota of Hackensack! open Sundays. Great customer service (Joseph Huncken), plenty mechanics for quick turnaround (David) even drove the car w me for a backup test. Bagels & coffee while u wait. WHO WANTS ANYTHING MORE? read more

Service writers lie. Had a tire warning light today car started to shake. Stopped by for someone to ck if its dangerous to drive. When s w knew it wasnt a big job she tells me it is a 2 or 3 hr wait just to look at the tires. That is why we stopped coming here last time. All they want is your money. read more

I been trying to get my dead fathers name and address off mailing list for past 4 months. I original was told on 7/27/2015, that no problem, my mom will not receive any more letter from dealership namely Mike Park, Sales Mgr. Since than I have called both Dealership and Toyota Corp. for America, to know avail. For the most part this dealership has no respect what so ever, to send letters to buy my dead fathers Four-runner ( which by the way was sold in April 2013). So they don't even do there home work they just spit out lists and solicit, no matter what. My mother has become quite upset with the frequency of the letters being sent. She asked me to take a look and contact. I have and been yes'd to death or have to leave voice mail with no return call. Toyota of America, tried to contact Mike Park, while I was conferenced in and they as per usual got VM. They than registered my formally compliant, and told me that because dealership are privately owned that's as far as they could go (shame on Toyota of America too). So they told me I would have to get a lawyer to stop them. I will advise my mother from now on any propaganda sent to her from Toyota of Hackensack, to mark returned to sender deceased. As they say what comes around goes around, read more

The place is awful. Contacted them about buying a used 2018 BMW 328i I saw on their site. Scheduled appointment waiting to hear back. I emailed and texted Jocelyn with no response. I canceled the appointment. When I finally got her on the phone she refused to confirm if they have the vehicle and her response is that they have every single make and model in the world on their lot. Typical bait and switch. read more

BAD The WORST Customer Service..... I just bought a use and the battery was bad I got the car late Friday night. So on Monday anybody know anything about it. Thank god my sell man was a great person and I had his cell phone so he authorize the new battery because the finicial dude turn his head away when I when to talk to him. I own few Lexus before I know is no the same but man this ppl need a lot to learn from Lexus. PS Alex Barbosa is the most honest sell man I had ever deal whit. And I had buy a lot of cars. Antonio Gualpa the finicial dude need to get a job where there's no one around.......... read more

Toyota of Hackensack - Car Dealers Near Me - Hackensack, New Jersey

Glad I walked out of Mazda in Lodi. Sales rep Bill James truly knows how to treat a lady and that lady is ME! Bill is very patient, sits down with you and truly listened to my needs. I am super happy with my 2012 Toyota Camry (well, this car will end up being my son's car). I plan to visit Bill again summer of 2018 and if Toyota of Hackensack is smart, they will keep Bill around and make sure that he is happy. Thanks again Bill :) read more

I want to update this review with my after purchase experience. While I am very aware there are certain things in place for a dealer to operate, there are items I discovered after that I found annoying. While I will maintain Alex was great through the buying process, when I went to pick up my plates he seemed very bothered by me trying to tell him about my experience I had with the car in the few weeks I owned it. Another point, I had to make sure they covered the cost of the missing key somewhere in the deal, they eventually did, they were very reluctant to give it to me until I insisted on it. They countered with the cars being priced so aggressively it was tough for them to give me the $400 off. I know what they paid me for my trade and I am still fine with that number, but when I went to show someone the car on their site and they over doubled the price and knocked a little money off to seem like a discount I realized they had more than enough room to give me the money for the lost key. A key they lost. Between that and being shoved in and out the door when I picked up my plates, unfortunately ToH isn't any different like I originally thought. Shame. read more

This is the worse place to come. They kill you with text and emails to remind something that I know what to do with my car. I made an appointment i came on time and they make me wait for a simple oil change 2 hours and 30 minutes and because i have to complaint. They lied to telling you the time. Horrible waste of time in this place read more

We had a terrible experience with Toyota of Hackensack. The customer service was beyond disappointing. Calls were not returned, we were given misinformation and the staff was not helpful or responsive. When we spoke to a supervisor, he was incredibly rude, would not give us a chance to speak and hung up on us. We would not recommend using this dealership. read more

Ridiculously long wait times for simple services such as an oil change. I was made to wait over 2 hours. The only reason I came here for my oil change was because they sent me a coupon but the savings are not worth the time spent sitting around on shitty chairs for hours on end. read more

Armando was great, he was pretty straight forward on our deal for a certified 4Runner. It's been 3 months since the buy and loving the new ride. Would recommend this dealership as well as Armando in helping you especially when you know what your looking for. read more

We owe a tremendous debt of gratitude to Toyota of Hackensack for stepping up big when our car broke down while passing through New Jersey. On August 9, my wife was driving our Highlander from Maryland to Massachusetts for vacation. Unfortunately, the car died on the NJ Turnpike. After speaking with Stephanie Apgar in service, we had it towed to Toyota of Hackensack. Stephanie was absolutely amazing throughout the entire process. After determining cause of the problem, their service department immediately went to work assessing the problem, ordering a part, contacting Toyota to get them to pay for it as part of an extended warranty, and fixing the problem so we could pick up the car on our way back to New Jersey. I spoke to Stephanie numerous times over those several days. She was very reassuring and I knew that we were in phenomenal hands. When my wife got to the dealership, she realized that she had lost the custom bolt for our bike rack. No problem. Olga Granda was amazing, getting a couple of mechanics to spring into action, rigging something together to connect the bike rack, and even loading the bikes on for her. All the while, they let my wife bring our dog out of the heat so she could stay cool in the AC, even playing with her while my wife was dealing with everything. What was really unique and special was that they did all this for a one-time customer from out of state. I want to commend GM Fred Radulic, Service Manager Nick Latino and the entire staff for making what was an extremely stressful experience so much easier thanks to their tremendous customer service. read more

After east coast and prestige Toyota's couldn't d0 their job right I decided to try hackensack toyota. Made an 8:30 appointment for an oil change and to grease 5 grease joints on my driveshaft. I bring my tundra in at 8:25 a.m. I speak to the service writer that told me to just grease the drive shaft would be over 150$. I took a step back in disbelief. This job takes literally 10 minutes. After I question the price he said he could due it for 90$ which is still to much. That would be basically charging me 540$ per hour. I said not to do it. I will do it my self. Then I get told that I have to wait for an hour and a half for a basic oil change. Drop the oil, change filter, refill. Don't forget that I have an 8:30 appointment. I can do this in my driveway in less time!!!! I even made it easier for them because I installed the Trd skid plate that has an opening for the oil filter so they didn't even have to take off the skid plate. Why give me a time and make me wait? After all the probnlems with other dealers I have had enough. I asked for my truck back. It was outside in the back lot. Wtf! They had no plans to work on it any time soon. Don't give me an appointment and then make me wait. At this point I tried 3 dealers in Bergen county and all 3 have been horrible. I come to the conclusion that I have to do the work on my trucks myself. Which I used to do. I was hoping that after I switch from ford to toyota things would be better. The service dept at all the dealerships I have been to lie, cheat, steal, from the customer. Back to crawling on my back so I know the job gets done right, at least this time I got my truck out of there before I got burned. I did loose an hour of time though. read more

Car servicing entrance is on E Camden St. Drive your car into the garage and you'll get a paper slip describing your car and condition. Walk into the building and the receptionist will tell you when the next office person is available to tell them what you want done on your car. Bf wanted to do oil and battery change, but after the assessment there was no need to until next year. Other car parts need replacing, but bf wants to do more research before following through. Free coffee/tea/hot cocoa machine in the waiting area with TV and lots of tables and couches. Car servicing open on Sundays now too. You can schedule online. read more

We drove 1 hr., 30 mins., made an appointment to see 2 cars. Woman I spoke to said both were there. Neither was there. Be careful if you're interested in certain cars! read more

I had been negotiating with a salesperson via email. I had presented an offer, which was taken to a manger and then accepted. I was told they were taking the car to get cleaned up, and I'd be able to pick it up when it was done. After three days of waiting, I contacted them to see what was going on. At that point I was told they wanted an extra $1000 on top of my previously accepted offer. Very dishonest when dealing with them. Stay far away from these less than honorable people read more

I simply do not understand the negative reviews on this place. My husband and I went there on a Saturday looking to buy a certified pre owned Sienna. Even before going there in person they were super responsive with my emails. They were super helpful once we got there, took us for test drives and then it was time to talk deal. Hubby decided to play hard ball. At that point we decided to look for a better price elsewhere. Well, guess what? We found a better price on a worse condition car and we almost bought it at the other dealer (Hudson Toyota) had it not been for the terrible service, inability to answer questions and pretty much their lack of attention to us. Well, it was so bad there that we ended up telling them to cancel the whole transaction. I called Ron Belotti from Toyota Hackensack late in the afternoon and he immediately got in touch with Armando Morell. We drove back to them and made the deal. We could not be happier with the service and attention we got at Toyota of Hackensack! These guys are the real deal. Trust us! read more

Pros: 1. Service department is clean and advisors are friendly. 2. Large and comfortable waiting area with free coffee, bagels, TV, etc. 3. Buzzers to let you know the car is ready. 4. Open at 7:00 am. Cons: 1. Very pricey for repairs read more

this place is a scam don't go very unprofessional.i applied for the financing online,i received an email congratulation you have successfully finelized your deal! and a representative from the dealership will contact you soon!.i went to the dealer and they didn't want to honor the pre approve deal.they didn't give any good reason why,no manager took 5 mts to come to me and explain why.then at night a web manager Armando Morell assured me that he will fixed the problem and the bad experience it's been a week and half and i call twice no respond.avoid this place at all cost and don't believe any of their manager.just call or send an email to toyota USA and place a formal complain. read more

Low tire pressure appeared on my car. Supposedly a nail and they needed to patch it (versus just cold weather). Was charged $60 ... to just patch it. Had never paid more than $30-35 in my life. Waited less than half an hour. Was never shown the supposed nail. I have a few times in the past been told I needed something in my car which other places never confirmed ... and the car has since gone over 150K miles with no issue regarding what they said needed to be replaced ... I will never go back ... just forwarning you. FOLLOW UP - was called back fast when I responded to a standard follow up email from customer service who adjusted my bill to half. Apparently very new management and new hires too ... but if all is true, I may try once again if I have to. read more

This was a rare car buying experience for me, one that is typically reserved for my sales associates at BMW. Buying a car from Melissa Louissaint at Toyota of Hackensack was a quick and easy transaction. Her exceptional knowledge of the product and understanding of the customer made this one of the best experiences I've had. Originally, I was looking for a basic Highlander. After working with Melissa, I ended up leasing a brand new Highlander XLE. The price was fair and the additional features was a big factor in my decision. She carefully walked me through the differences, and presented a price that wasn't blurred with finance terms, though I did ask to review them. I spent approximately 3 hours at the dealership. Prior to arriving, Melissa made sure paperwork was done, and approximate numbers were available, including a price range for my trade-in, a 2003 4 Runner. This eliminated so much hassle from waiting at the dealership and waiting for manager approvals. I didn't want to be up-sold on anything either. While they are required as part of the Toyota program, it was quick and painless. I signed, looked over the car, and drove away. Besides the exceptional service, she was friendly and courteous. If you're looking for any Toyota, ask for Mel. read more

This was my sixth car dealership during Covid 2020 and I had an absolutely wonderful experience. As a woman alone buying a car I came across a lot of terrible comments and people trying to charge me thousands over the MSRP. I was born on a Tuesday, just not last Tuesday. Toyota of Hackensack was up front and the entire deal was so easy it was scary. I dealt with Melissa Louissant and my experience was so refreshing. She was so easy going and straight forward. I really appreciated my interaction here after 5 other failed places in NY. My 2020 Toyota Highlander is a fantastic car only made better by the ease of purchase. read more

Summary: Excellent Experience, low prices and good clean CPO used cars. Took the day off me and wife from work and headed to three dealerships in NJ traveling from NY (took us about 1 1/2 hours to get their): Hudson Toyota, Toyota Universe and Toyota of Hackensack (we didn't plan on visiting all 3 dealerships but we had a bad experience at one of the other dealerships so decided what else was in area). When you get to this dealership ask for Armando Morell he one best in the industry!! He very knowledgeable about the vehicles, listens, finds exactly what I was looking in my price range without trying to up sell. Out of all three, Toyota of Hackensack provided the best experience in consideration to customer service and price on New and CPO cars prices without having to haggle and negotiate too much (their prices were very good). If I would read all negative reviews on this site, I would probably never went to this dealership but sometime it pays to shop around and I am very happy I did!!! read more

When buying a car it feels like the whole world wants to take a piece of you and tell you whatever they want you to hear, Then comes Toyota of Hackensack which By the way was recommended to us by a friend. They absolutely treated us like family and straight forward prices that we couldn't believe... Yes we ended up buying from them and yes we would definitely recommend them to anyone and be confidence they'll too like us will be happy. Awesome great service. read more

Sometimes I don't understand why people are coming to work, Erick from parts was very nasty to me. I don't understand how come they let him run show. We miss DAVID, david was very professional and kind. read more

Awful experience. I just leased a car from this location and they gave me a temporary license plate number that was already in use. This other individual that had the same plate as mine was violating EZ pass. I was getting all their violations sent in the mail. I went to toyota in hackensack multiple times to get this issue addressed. They kept saying they will "take care of it" and no one did. Had to speak to the "manager" MARIO PUENTES and he did absolutely nothing AND ignored my calls. i was almost put in collections for this problem. read more

My son and I went to Hackensack Toyota to lease a RAV4 Hybrid and sell my Jeep. My salesperson Miriam was so helpful. I love my RAV4 Hybrid! Thank you for your help Miriam read more

Went there with price they emailed me. the girl who talked with said that should not be the price. 27k for a msrp 29k car. balabala. and i mentioned I'm getting this car end of this month, she was trying so hard to push $28300 of a MSRP $29k car. hehe. They are not honor with their price. if you didnt do any research then dont even connect them. I dont recommend this place. read more

Took my car in for warranty work. Came back with the clock broken. They first told me they weren't anywhere near the clock then that the hadn't done anything to break it. In trying to resolve it they never called back when they said they would. Finally the offered to replace it for $250. It's too bad yelp doesn't offer 0 stars. To add insult to injury they continued to email and they would not take me off their email list. And then i had to go in for another repair with a computer issue. I guess i should learn but they are blocks from me.... Lousy attitude, lousy service, really really expensive. Park in parking area (big sign says park) walked to service, service says 'you've got to go around to the back.' No please, no nothing.... Told they'd call if it was over 120. Bill was 133. Tax and misc. for $4. Toyota which i think makes a good product should be embarrassed keeping these people as dealers. I probably won't buy another toyota because of them. read more

This review is for the service area ONLY!!! Service department is a mess, how come its so hard these days to find honest people who are willing to do the job for a decent price without diagnostic fee, used car fee, loaner fee, oxygen fee and all those other lovely fees. I made a appt to drop my car and i was hit with so many fees before i brought it in that i had to cancel the appointment. Bad business practice. read more

Terrible I wouldn't send my worst enemy there they acted like they are all were my friends till I got to the Finance dept and that;s were they let me have it they had me signed all these papers which is standard then they showed the papers with the price interest on how the payment would be they even have a sign in their office. All prices given by sales personnel is an estimate not an actual figure I didn't think nothing of it till they literally ripped me off in the worst way never go here ever read more

Too bad there are not negative stars. Took my truck in to get a couple stuck sensor lights reset, and the told me I needed a new radiator and front axel boots. Estimate was $2k! Charged me $135 for the diagnostic! Left and went to another nearby dealer who told me radiator had a loose hose clamp, and the axel boot clamps were missing. A simple, inexpensive fix. I will never go to them again for anything, and will be sure to tell all I know about their scam. read more

I have never gotten good service going to this place its final I am never going back. I almost met in a car accident while driving to work, due to the fact that it was snowing and there were no windshield washer in my car that I could use in aid to help me to see where I was going. I was feeling so confident that faithful day knowing that I just got my car serviced the day before, which their service report indicated that they change all my car fluid's. what make this situation even worst is the fact that this has happened to me twice going to this place, god knows what else they stated they actually did is what was actually done, so I recommend you all to check your cars keenly before leaving. That being said I can confidently say not only their service department is horrible but there sales department is horrifying because I had the worst experience purchasing my 2013 Toyota from these guys, I really didn't want to use my bad sale experience to judge the overall company but that misjudgment almost coust me dearly. read more

I was there today to get oil change for my camry,after a while lady from sevice asked me if i want to get my rear brake replace becuase she said they are bad,i said i am not having any issue yet and i will wait. after i picked ud my car,i dont know what they did but every time i brake i start hearing very loud noise from rear brakes.i am assuming they didnt put same brake peds or didnt put any brake peds,i called her right after,she said they didint do anything..but i can tell you %100,it is not same brakes like it was before, i went there today again and they said they dont know what happened to brakes but i have to pay if i want to change my brakes.smart move guys!!this is how they make money,brake it and ask customer to pay!! read more

The customer service and service department team did a great job. I believe Sean (maybe that was his name) did a great job keeping me in the loop and was very detailed and thorough. The car was also ready before the time he had given me which is always a plus. read more

We worked with Juan and were really happy with our experience. We told him what we were looking for, he showed us cars in our price range and mileage limits, and we left in our new (used) car. I thought we would be treated poorly because our budget was under $10k, but we were treated like royalty. When we came back for our license, Juan met us and took us personally to get it installed. Then, he installed a part for us that we had ordered. You would think we bought the most expensive car on the lot for how well he treated us. I would buy from here again. read more

This review relates to the service department. I have a Toyota and this service group has been nothing but helpful throughout my ownership. Routinely I will receive coupons for service, which of course are useful for the upkeep and maintenance for the car. I also feel they are not trying to cheat me when they explain to me the costs and needed repairs. For example, last check-up it was suggested by the Service Department that I replace my tires. I inquired about the need at that time, and they were more than helpful explaining to me that I could wait until my next check-up if I truly wanted to. I could have then gone and gotten them replaced cheaper, but alas I really liked their honesty and went back to them the next time around to replace them. read more

Saw a used Toyota Camry advertised online for Toyota of Hackensack. Called and asked if the car was still available, and was told it was. Drove down there and got placed with a salesman who had us wait at his station for 10 minutes while he went in the back to find out if the car was available. Turns out it was sold at auction weeks ago. Wasted an hour and a half of my time. Why? Because the woman on the phone gave me wrong information on purpose, just to get us in there. Don't waste your time. read more

At first my experience wasn't bad but after an awkward encounter with one of the managers I feel too uncomfortable to go. I am opting to go to a diff dealership. Hopefully I can get serviced there instead. read more

Worst dealership ever! don't buy from it! The management and supporting staff don't care about customer service. I bought a car by the end of June, 2015, and was requested to pay $399 for getting license plate from NJ DMV. I was told that I can't go to DMV to get license plate myself even I paid cash for the vehicle. Later, DMV told me that statement was false. Anyway, I paid the fee to Toyota of Hackensack, to get registration, license plate for me. It has been almost a month since I paid for the car, but no registration, no license plate. I called many times to the sales person, Ron B., the department handles license plate and registration. I left a VM to general manager, no response. I filed a complaint with Toyota, it seems it would a waste as well. Take my lessons, don't buy from this dealership! read more