This place sets an example for all businesses to follow, Truly amazed by the customer service…read more Nadira was very prompt and accurate when providing my quote and communications during the repair process. Service was a in house rebuild on a 2006 F150 transmission. Mike takes care of the rebuilds and his expertise shows. Oh I guess now is a good time to mention that this vehicle has 439,000 plus miles on it. And the transmission had never been touched as far as repairs, just fluid and filter changes when I remembered they were due. They stand behind the work and do understand the customers needs. Had a slight issue after picking the truck up that was promptly addressed even though it was actually not related to the rebuild. My shift cable was so old that it would not retain adjustment. It was 20 years old at least. Mike found the issue and actually walked me out so I could see what was happening. Part was ordered, wrong part was shipped over to there shop twice due to it not matching the vin number. When they found the part number after removal. Nadira actually ran and picked it up to help expedite the repair. Mike took care of the labor to install and I just paid for the cable. They didn't have to do this, this was above and beyond since this was not related to the actual work preformed or quoted. Transmission has about 350 miles on it now and wow its working way better than I could have dreamed of shifts are on point and smoother than I would have ever dreamed off. Way to go, This shop is on my highly recommend list and I will be taking all my business here if the need ever arises. Shop has my vote for business of the year, way to go to the whole crew involved. Thanks Again--

Called Saturday morning to see if they could check on a trans temp light that would keep coming on…read moreand off. Told me to come in to check it out and Mike went out to diagnose the issue and he advised it's not a trans issue, but an electrical issue based on the codes that were coming up. He suggested I find a place specializing in electrical. They didn't try to nickel and dime me and charge an inspection fee. For a Saturday they were pretty busy and the parking lot was full. Based on this one experience, will plan to bring our vehicles here when the need arises and will update the review accordingly. Thanks Mike...

I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

I was recommended to Kens and then checked them out on Yelp. The reviews are overwhelmingly…read morepositive for a mechanic. I had what looked like a output shaft seal leak on my transfer case. Phil properly diagnosed it as something else and sent me in the right direction. He only charged me to top off some fluids which it needed. I appreciate expertise and the honesty.

Great service! Work done properly the first time and didn't feel upsold or rushed. Was able to get…read morefinancing and back on the road.

We came here after several other shops. We requested they take a long look at our vehicle since it…read morejust stopping. Other shops didn't know what was going on. They however, figuredWe are leaving pleased and they have a life long customer now. They got the car working foremost and further allows us to have a working vehicle. Not only did they explain to us what was going on but they ensured their work and no further mishaps. They have top notch service. Joe and Jason were amazing! Communicated and all! They provided us good service and we respect their work! We came in for a fuel pump issue and we are coming out with freebies it seems like! Value of work is top notch and will definitely be returning for all future car maintenance and work. Thank you again Joe and Jason! Your kindness in our situation is and will always be appreciated.

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

I've been bringing my truck here for a few years now. They helped me resolve an oil leak, the…read moredealer I had taken it to didn't tighten something and I was leaking oil. They topped me off and had me out of their quickly, I've been coming here ever since. They do excellent work, they deliver my truck to me in the time frame they provided, everyone is very professional, they text me reminders and make recommendations without being pushy. I would definitely recommend Gilbert and his team. Everybody's neighborhood should have a trust worthy mechanic like this team.

Harold came as a recommendation from my regular mechanic. I'm so grateful as i would never have…read morestumbled upon it. Harold was hundreds cheaper than all other places i called and did great work quick. I hope never to need him again, but if i do, i won't even bother to call around--straight to Harolds!

They are very rude and also way overcharged over the quoted price. I had to bring my car back over…read morea dozen times in less than 6 months. And then they told me to just get lost despite still having 6 months left on my warranty. Do not deal with Rafael because he is a con man. Also if you check the news they had a fire a while back where multiple cars were destroyed and they never actually had insurance.

The positives: The folks at Transmission Factory are refreshingly pleasant. Robbie and his wife are…read moregreat; very welcoming! Robbie the GM is sincerely friendly and knowledgeable. I know you're super-busy and my car was returned to me a little dusty, so I shouldn't have been so critical. A few weeks ago I gave an unfair review. it turns out I was mistaken on a couple things and I gave them a poor review saying that they didn't take good care of my Mazda-5. They actually had the best prices compared to 2 other shops and I got my car back quickly. My mistake was that I had my car looked at 2 other shops and at one of them, they broke the panel on the driver's side and the engine cover was left off so I assumed it was Transmission Factory---I was totally ticked-off at the wrong guys. i APOLOGIZE GUYS. You did good work. My wife and I are grateful. 4-Stars! I will definitely bring my car back for future work!

Stay away! Took my truck in for a hard shift with a CEL. They diagnosed as needing to be rebuilt…read moreand said it was a "common problem". When I picked my truck up, I noticed a leak before I drove off. They put it on the lift and fixed the leak. Driving home that night hard shift on the same gears and the same code. Took it back. After a few days they said it's fixed. Two days later same issue. Took it back again and after a few days they returned the truck. This time it was fixed. I finally parked in my driveway way after having it for a couple weeks and noticed it was leaking. Took it back and they didn't have time to look at it. They sent me down to their sister shop and they said it was a gasket leak. It was a small leak and I every time it's in their shop it's 3-4 days. I missed enough work, decided to wait until I needed to service and fix it myself. I found a random 12mm bolt in one hole and my pan was damaged on the lip. No wonder it was leaking. Whatever tech worked on my truck definitely had the " that's the next guys problem" attitude.

I went to Glendale from California to attend the Mecum auction. Well I won the bid and when leaving…read morenoticed my 1968 mustang had no 3rd gear. Not good since I planned on driving it home in 3 days. I called 5 different transmission shops, all of whom were to busy (2 weeks). We'll Sun West got me in right away for an inspection. Long story short it needed a new transmission. We'll he fit me in and had it done in three days even with surprises like it had a different year tranny then the car so different parts ordered. The whole time they were friendly , helpful and kept me informed where we were at. Not to mention their price was fair and beat most others. In the end the trans works beautifully and they had it done on time. Great customer service. Hope I don't need any more transmissions but if I do I know where to go

I worked in an auto shop for years, and we always brought our customers' transmissions to Sun West…read moreTransmission. When my transmission went out, I found out why. Sun West's knowledge, attention to detail, and customer service is the best in Arizona. They fixed my Ford F150 transmission in 2012, and it still runs great 8 years later. Sun West does quality work, and they've also repaired my transmission in my Jeep Wrangler. Their expertise is unmatched in Arizona, and the best in the business. Thank you.

Absolutly love this place! Literally the only people I let work on my truck (yes my truck is my…read morebaby!). I am so grateful for everyone there, especially Nick! He always treats my "baby" like the princess she is and keeps me fully informed on all services as well as what maintenance and or repairs need to be done and when. Highly recommend Christian Brothers in general but THIS store especially!!!

Update: Their Front Desk Guy Hooked me on a $200 dollar UPsell on my Vintage PU Truck that I had…read morebrought in for 1(one) minor issue involving the PRNDL linkage. Without indicating there was ANY cost involved whatsoever, Front Desk Guy sweetly asked "would you like us to give it a once-over?" Which, since I was at that time a regular customer, I THOUGHT that meant just give it a safety-check out of courtesy to a repeat, publicly complimentary, senior-citizen client that they maybe cared for! How wrong I was. After having it several days, they tell me that they can't fix the original problem because they "Couldn't find the part - and wouldn't install an after-market part off of Ebay" (My car is a 1999 w/ low mileage) Then the real Clinker after 3 days: They call and say, "We couldn't fix your problem, but come and get your truck and pay Christian Bro's nearly $200 bucks for a "diagnostic" that I WAS NOT INFORMED UP FRONT would cost anything at all! But also, this 'Diagnostic' informs me that my truck needs OVER $4300 DOLLARS in servicings and repairs - Including NEW BRAKES that, apparently the "Diagnostic expert" wasn't aware had been replaced by them on that very truck a few months earlier! I felt totally taken advantage of and complained to the manager, John, who gave me some "yada yada" and stated that that particular employee working the front desk was fired - However, and this is the whole point of the story - This manager of this multi-million dollar, allegedly 'Christian', gold-mine on the corner of Thunderbird & 75th Ave would NOT refund all, or any part, of this deceitful charge with a humble apology for their unscrupulous employee (note: Failure to disclose a COST right up front is a LIE ) Not only that, but Upsell #1 opened the door for MEGA-UPSELL #2 of $4,319 dollars! I STILL look back at this lengthy report with shock and awe. According to this diagnostic that I didn't ask for, there's no reason, whatsoever, my truck is still able to roll down the street. According to them, practically EVERYTHING on my vehicle is on it's last couple of miles.; Lastly, and final insult to my patronage, my age, my intelligence, nor would Christian Brothers even offer a discount or a half-off on the next visit to them. You know, a way of saying, "We still want your business". I think they saw a senior-woman and saw a dumb sucker ready to be plucked out of the stream of suckers. In that lone experience, I learned Christian Brothers is all about "Show me the $ MONEY $" They are only after the money, and customer retention is completely moot. They could care LESS if you are a returning customer. I am no longer using Christian Brothers for any auto repair needs. If anyone knows of an HONEST, caring, competent auto mechanic around Peoria/Glendale please be so kind as to DM me. I'm shopping for one. **I tried to scan & copy the actual Invoice from this incident, but for some technological mystery beyond me - I couldn't get this file search in Yelp to access where I am sure I put the two files.**

BE CAREFUL!!! SCAMERS!!! I brought my car in not knowing what was wrong. It turned out to be I…read moreneeded a "POWER BRAKE BOOSTER" a part that only costs $116.52 and it should only take an hour or two at most. Get this, they charged me $410.50 'for the part and $410.50 for labor you can clearly see I got ripped off!! When I questioned the price they gave me the run around answer. I'm a non confrontationl person and left without causing a seen. I called and went in again and was turned down again. All I asked them to do was refund a portion of my money $410.50 I know they have to make a living as well that's why I'm only asking for half my money back I believe that's fair! So far they have just said it's the other Coworkers fault. I hope they come to their senses before I take them to court and I will! So much for a Super Discount. BEWARE!!!

*** LADIES BEWARE*** This facility replaced my clutch actuator, which is expensive. Months…read moreafterward, the car was doing the exact same thing as before; hesitating when I shifted into drive or reverse. On a Monday, I called and spoke with Emeral(?). He stated to bring the car in, and based on the time, he could let me know what is going on by the end of the day. I stated that I could have it there by 1p. I was there at 12:30p. Emeral started that he would give me a call before the end of the day. No call from the shop on Monday or Tuesday morning. I called Emeral around 5pm on Tuesday. He stated that they were putting things together and would call me within the next 15-30 mins. Again, I was lied to.  No call.  Wednesday at 10:30a, Emeral called to state that he was waiting on a quote for a part and he would call me as soon as he received it. I stated that he told me that he would call me on Monday and yesterday (Tuesday), and the calls never came. I told him that it was poor customer service to make promises that he wouldn't keep and to have someone's car for that long without updates on what is going on. I advised that if I hadn't called on Tuesday, he would not have called me, and I still don't know what the issue is with my car. Emeral stated, "Yes, if you hadn't called on yesterday, I would not have called you." I state it's bad business to not keep your word. Emeral stated, "What did it matter?" He was not having that conversation with me.  I asked for the total of what was owed. He stated $0 at this time. I advised that I'd be there to pick up the car. On Wednesday afternoon, I went to pick up my car. Emeral stated the conversation by apologizing.  He stated that he felt bad at the end of the call. He proceeded to tell me the diagnosis, which, according to him, was not the transmission. I remained silent. If the shop specializes in transmissions and they were standing behind previous repairs, why did he not call and state that on Monday? Emeral stated that he would call me within the next 30 minutes with a quote for repairs. Unsurprisingly, the call did not come. We all have lives; jobs and responsibilities, and they all require some form of transportation. Most of us take pride in our automobiles and misses them when they are not available to us.  For a mechanic to have a car for greater than two days without a follow-up call as promised is unacceptable.  I'm applauded at the lack of customer service that is rendered here. LEARN FROM MY MISTAKE, find a repair shop that treats customers with respect and whose word is bond. If you don't care about those things, then this is your place.

Five-Star Review for Allstate Transmission…read more Allstate Transmission is exactly what you hope to find in an auto repair shop--family-owned, honest, and fair. We have an early-2000s Ford Thunderbird, a very special vehicle that has been in our family for years. We initially brought it to a large corporate repair shop in Cave Creek and were quoted $3,500-$4,500 for transmission work. That estimate didn't sit right. After doing extensive online research, I reached out to Allstate Transmission and spoke directly with Nicole, an owner. She clearly explained the inspection and repair process, set realistic expectations, and even walked me through a worst-case scenario that came in at just under $2,000. We transported the car to Allstate and were extremely pleased with the transparency of the estimate process and the consistent communication throughout the transmission rebuild. The transmission carries a 12-month / 12,000-mile warranty, and when we picked up the car, it shifted and ran like new--no leaks, no issues. After living in Arizona for two years, it's incredibly reassuring to finally have a shop we can truly trust with our vehicles. Integrity, common sense, and quality workmanship--thank you, Nicole. You run a great shop, and Allstate Transmission comes highly recommended.

I had a terrible experience with AllState Transmission and would not recommend their services. I…read morewas charged extra for storage fees on my car, but when I picked it up, the part they supposedly fixed was still not working properly and my transaxle sign popped up before I even made the car home. When I brought this up, Nicole was extremely unprofessional and told me I was "lucky" they would even fix it without charging me more for the new parts they had to replace on my transmission--despite the fact that the part had failed and should have been properly repaired in the first place. To make matters worse, when I asked for an invoice showing the corrected repairs, they refused to provide one, leaving me without proper documentation for my records. This is completely unacceptable. I paid for a service that was not done correctly, was overcharged, and was then denied basic proof of what was (or wasn't) fixed. I asked for a refund or even a partial refund on the storage fees considering I was charged more than what I was told and for the car having not been completed correctly in the timeline under which I was informed and billed for. Had to leave work multiple times for their mistake but was told I was lucky to have a fixed car, which I am, but some good customer service would have been nice too. I would strongly advise others to take their business elsewhere. A reputable shop should stand by their work, treat customers with respect, and provide clear and accurate invoices. And customer satisfaction is supposedly their 100% priority but Unfortunately, that was not my experience here.