I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

Jasmine groomed my dog and she was so attentive and sweet. the groom was great and she helped to…read moreexplain what the add ons were. highly recommend!

This place is awesome. Finally started me a saltwater tank and saw that this place was close to…read morewhere I live so I decided to go and get me clean up crew for me startup. When I walked in I was greeted right away and so I told the guy who helped what I was looking for and what I was doing. He gave me some advice and added some suggestions which was helpful. They also have a large variety of fish and decorative item for your fish tank and I was told if they didn't have it in store then they can get it

As a first-time customer and a single mom veteran, I wanted to share a more detailed experience…read more During my visit, I purchased basic starter items and supplies, and my total came close to $300. At checkout, I was informed that purchases of this size do not qualify for a veteran discount, which was unexpected and not clearly communicated beforehand. The store environment is clean, organized, and very nice visually, making it a pleasant place to browse. However, the pricing on many essential items--particularly beginner supplies and fish--seems noticeably higher compared to other local options. For someone just starting out, the cost can add up quickly without clear value advantages. It would be helpful if the store provided more transparency around discount policies and offered better pricing or starter bundles for beginners. While the shopping experience itself is positive, the overall value for the price paid may not meet expectations for budget-conscious customers.

I was hesitant to go to a breeder for a puppy at all - fearing ever supporting a puppy mill…read moreunknowingly, but after finding the local rescues unresponsive and outrageous in their expectations (6-ft high fences, no apartments, other pets already, and so forth), I started looking online. Yorkies of Houston offset all of my fears. Their animals live with them inside their home, and they partner with other in-home breeders who permit them to visit their houses to ensure proper care. Eirika answered any and all of my questions about her business and animal care promptly, and we discovered 3 healthy male puppies in her home who were happy and playful. I fell in love with one of the puppies who was most eager to play with us. She provided vet records, food, a care guide, a play pen, a carrier, a pet bed, a brush, wipes, and a two-way camera to us with our little boy. It was clear from all the information she shared and carefully repeated for us that she is invested in the health and well being of these puppies - even wiping off their little paws and faces with suitable wipes whenever they get dirty. She provided us with the weight of the parents but explained our puppy could grow up bigger or smaller. She described some of the health risks of overfeeding, explained some common Yorkie health problems (although our boy is 100% healthy, per my vet) and also sent us home with a special sugary gel in case he got too nervous to eat at first. Really, it did my heart good to see these animals so loved by their breeder. She takes great pride in her business, and I left so informed about our puppy and his needs! He's now registered under our names and settled nicely into our home. He's a delightful addition, and if we adopt again Yorkies of Houston will be at the top of our list.

*posting under a different name as they like to send messages threatening people…read moreThey sold me a sick puppy (I think there's like 10 reviews on here saying the same thing) refused any remediation. This business is ran by scammers and liars. Please don't think it can't happen to you.

There are never enough cashiers at this Pet Smart. There's a line of customers about 15 deep and…read morethere's little movement in the line to check out. Today I tried to buy some cat food, but the line was so long, and it was taking so much time just to buy a bag of cat food that I left it near the cash register and walked out. There are some positive aspects to this Pet Smart. Six months ago, I had a really bad experience with a groomer who was extremely rude and disrespectful, but the manager was professional and corrected the error by providing a refund for the grooming. That particular groomer is no longer at this location. I think the management is friendly and helpful, but they definitely need more cashiers.

This should be a NEGATIVE 0 star review! My interactions with the grooming mgr "Carol" and groomer…read more"Hailey (sp?)" was 0 out of 5 and the absolute WORST experience in my 12 years of being a petsmart customer! Those two Karen's should NOT be allowed to interact with human OR animal customers! Buyer beware!!! The Karen's selectively inflate grooming prices and rudely ask you to leave when you question their bs and made up rationale!

I really love this location. I take my dog, Hero, here once a month to get his bath and all around…read morecleaning and he LOVES it. Everytime we drive up to Petco, he knows exactly where he is and he's running to the groomers. I love that the groomers know who he is and its important to me that he's comfortable with them as well! Hero is a french bulldog/Pekingese mix so he does have short hair which means he doesn't really need to get groomed so I'm not sure how to review actual grooming. My 5 star review is for the customer service itself. Retail wise, we get all of our pet supplies here and I've never been disappointed. Needless to say, everytime Hero and I come, we both leave pretty happy and with a bag of cookies.

The receptionist at this vet location is very rude. The receptionist (short, chubby) will act…read morevisibly annoyed and gives attitude if you start asking questions, as if it's not her job to answer them. The Dr and the assistant were the only professionals in this establishment. I wouldn't recommend this location unless they replace the receptionist since her rude attitude ruins the customer experience from the beginning. The receptionist makes the whole establishment seem unprofessional.

Shame on this company for breeding dogs that are clearly sick and suffering. I'm not even sure if…read moreshe has a proper breeding license, but regardless, it's heartbreaking to see animals treated like products instead of living beings. Breeding should be about the health and well-being of the dogs, not just profit. I've seen an alarming number of reviews reporting dogs dying, developing heart failure, missing teeth, and even having broken hips. It's absolutely disgusting and deeply disturbing. No animal deserves to be brought into the world just to suffer, and breeders who neglect their responsibility like this should be held fully accountable. If you choose to respond to this review, it doesn't matter. Karma is a real thing and you're gonna be sued eventually by multiple different people I've already seen Paperwork on different social media platforms of people suing you

My wife is a regular at this store, I had never been inside until today. She asked me to pick up…read moresome peanuts for the Blue Jays that visit our yard. It's a fun little store. They seemed to have every bird seed/food that you would ever need. Different food will attract different birds. The staff was very knowledgeable about all of it. They also have tons of bird houses and bird feeders. Books about birds and coffee mugs with birds on them. This place has it all, even an adorable shop dog.

I wanted to send a little update since my last review. The owner of the Pearland Wild Birds…read moreUnlimited actually called me. He was super nice and very apologetic about my visit. He mailed me a new hummingbird feeder. I believe he really does want everyone to have a great experience in his store. It was very nice for him to call. So here's to giving them a second chance.

Awesome store. The woman who helped me (sorry, didn't remember her name) was wonderful, helping me…read moreto choose my first reptile, one that my grandchildren would enjoy. We took home a Bearded Dragon and the supplies we need to get off to a great start The woman was patient, and shared a lot of great tips on how to take care of the lizard. 5 stars for sure!

I like to tour pet stores and look at animals in my free time and this place was unkempt to say the…read moreleast. They have a good size ball python in the middle of the store in an enclosure that is far too small with poor husbandry. No place for it to hide so it say coiled right in the middle, practically filling the entire tank. I asked if the enclosure was permanent or temporary and was told it was temporary but that's hard to believe when they have a bundle deal for you to purchase the snake with the enclosure. A ball python of that size requires at least a 4x4x2 enclosure.

This place amazes me how it's still open and running, they always got sick fishes and now a sick…read morechameleon I don't understand why they can't hire more people to do more around the store I thought it was illegal to sell sick animals. Really makes me sad for the fishes and cats there

This is a great shop. They know what they are talking about and the fish are always healthy. I…read morebring my grandkids here often. To the girl that said it smells like fish...... hmmmmm, hence " fish ranch"? Please, it does NOT have a bad smell at all. These are good ppl, I recommend them to anyone. Ask lots of questions. If he don't know.... he finds out the answer before you leave. Great shop! Keep up the good work!

I ordered a teacup from Shannon. The dog she sent was not the same one in the picture. He is very…read moreslender and tall for a Chihuahua. He came with a certificate from the vet, but the vet did not think the dog was in great condition. He needed more deworming. He is tall and slender for a Chihuahua, a purebred CKC. He is the opposite of a teacup, tall but he is very light weight, under seven pounds. He is red in color. But people stop me on the street to comment about my beautiful, slender Chihuahua. "What a cool dog." I named him "Fox."

I had been thinking of adding a furry addition to my family for several months and had been doing…read moreresearch on breeds for just as long. When I finally decided on a Pomeranian fur baby I scoured the Internet and I found Shannon from Tinypawsandclaws.com. She had an adorable collection of fur babies specializing in Pomeranians, chihuahuas, and yorkies. After looking over her website I got in touch with her via text. She responded promptly, informed me of her available pom pups, sent pics and little character descriptions all doing so in a friendly and open manner. She also inquired as to the kind of home setting her babies might be going into, which lets me know she truly cares for her puppies. Throughout the purchasing process she was professional and friendly, open to any questions, and educated me on the care of my new pom baby. I was also able to meet each puppy I was interested in in person so I could get a feel for them. When I finally picked my puppy up she gave me a goody bag with some of Miyu's, my pom, food, a supplement to prevent/treat hypoglycemia, 2 free ribbons, her shot papers, parents AKC/CKC papers, blanket, a toy, and told me when to expect the my registration papers. I still stay in touch with her for any care questions and to keep her updated on little Miyu's progress. I know have Miyu settled at home and we both could not be any happier! Thank you Tiny Paws and Claws!!!