As a first-time customer and a single mom veteran, I wanted to share a more detailed experience…read more During my visit, I purchased basic starter items and supplies, and my total came close to $300. At checkout, I was informed that purchases of this size do not qualify for a veteran discount, which was unexpected and not clearly communicated beforehand. The store environment is clean, organized, and very nice visually, making it a pleasant place to browse. However, the pricing on many essential items--particularly beginner supplies and fish--seems noticeably higher compared to other local options. For someone just starting out, the cost can add up quickly without clear value advantages. It would be helpful if the store provided more transparency around discount policies and offered better pricing or starter bundles for beginners. While the shopping experience itself is positive, the overall value for the price paid may not meet expectations for budget-conscious customers.

This place is awesome. Finally started me a saltwater tank and saw that this place was close to…read morewhere I live so I decided to go and get me clean up crew for me startup. When I walked in I was greeted right away and so I told the guy who helped what I was looking for and what I was doing. He gave me some advice and added some suggestions which was helpful. They also have a large variety of fish and decorative item for your fish tank and I was told if they didn't have it in store then they can get it

*posting under a different name as they like to send messages threatening people…read moreThey sold me a sick puppy (I think there's like 10 reviews on here saying the same thing) refused any remediation. This business is ran by scammers and liars. Please don't think it can't happen to you.

DO NOT PURCHASE FROM THEM!!! backyard breeder. poor puppies are deaf/blind or pass away quickly :(…read moreshe has been sued many times and lost. she is a scam artist.

There are never enough cashiers at this Pet Smart. There's a line of customers about 15 deep and…read morethere's little movement in the line to check out. Today I tried to buy some cat food, but the line was so long, and it was taking so much time just to buy a bag of cat food that I left it near the cash register and walked out. There are some positive aspects to this Pet Smart. Six months ago, I had a really bad experience with a groomer who was extremely rude and disrespectful, but the manager was professional and corrected the error by providing a refund for the grooming. That particular groomer is no longer at this location. I think the management is friendly and helpful, but they definitely need more cashiers.

This should be a NEGATIVE 0 star review! My interactions with the grooming mgr "Carol" and groomer…read more"Hailey (sp?)" was 0 out of 5 and the absolute WORST experience in my 12 years of being a petsmart customer! Those two Karen's should NOT be allowed to interact with human OR animal customers! Buyer beware!!! The Karen's selectively inflate grooming prices and rudely ask you to leave when you question their bs and made up rationale!

The receptionist at this vet location is very rude. The receptionist (short, chubby) will act…read morevisibly annoyed and gives attitude if you start asking questions, as if it's not her job to answer them. The Dr and the assistant were the only professionals in this establishment. I wouldn't recommend this location unless they replace the receptionist since her rude attitude ruins the customer experience from the beginning. The receptionist makes the whole establishment seem unprofessional.

Please consider taking your dog to get groomed elsewhere if they have long hair. They shaved my dog…read moreafter I told them I don't like her short! She was not matted because we brush her daily to keep her from matting. I reiterated that I don't like her short please to not shave her and they mentioned that they noticed she is brushed daily because she was not matted. They do not listen to your request and butcher your dogs hair

Shame on this company for breeding dogs that are clearly sick and suffering. I'm not even sure if…read moreshe has a proper breeding license, but regardless, it's heartbreaking to see animals treated like products instead of living beings. Breeding should be about the health and well-being of the dogs, not just profit. I've seen an alarming number of reviews reporting dogs dying, developing heart failure, missing teeth, and even having broken hips. It's absolutely disgusting and deeply disturbing. No animal deserves to be brought into the world just to suffer, and breeders who neglect their responsibility like this should be held fully accountable. If you choose to respond to this review, it doesn't matter. Karma is a real thing and you're gonna be sued eventually by multiple different people I've already seen Paperwork on different social media platforms of people suing you

WBU is the BEST!…read more This is one of my favourite places to shop when I really want to spoil myself (and also benefit my local wildlife). Without fail, the staff is friendly, knowledgeable, and so much fun to chat with. Whenever I have an order delivered to my home, I can always count on Jeff to provide service with a smile. He is such a wonderful, caring soul, as is the entire staff at the store. They are truly passionate about birds and it SHOWS. I always enjoy trading photos and videos of bird activity, and have gotten some great product recommendations, too. WBU also brings in experts from time to time for special presentations, often with live ambassador animals. As you never know what a particular bird will do when being shown, the results are often hilarious (and occasionally a little messy). These presentations are a big hit with kids and adults alike, and I always learn something new about the animals that we share our little blue marble with. Lest I forget... When she's on the premises, Gracie is always a delightful member of the staff to interact with. She is always more than happy to be spoiled with lots and lots of petting. Keep up the great work, my WBU family. You have a lifetime customer here.

My wife is a regular at this store, I had never been inside until today. She asked me to pick up…read moresome peanuts for the Blue Jays that visit our yard. It's a fun little store. They seemed to have every bird seed/food that you would ever need. Different food will attract different birds. The staff was very knowledgeable about all of it. They also have tons of bird houses and bird feeders. Books about birds and coffee mugs with birds on them. This place has it all, even an adorable shop dog.

Awesome store. The woman who helped me (sorry, didn't remember her name) was wonderful, helping me…read moreto choose my first reptile, one that my grandchildren would enjoy. We took home a Bearded Dragon and the supplies we need to get off to a great start The woman was patient, and shared a lot of great tips on how to take care of the lizard. 5 stars for sure!

I like to tour pet stores and look at animals in my free time and this place was unkempt to say the…read moreleast. They have a good size ball python in the middle of the store in an enclosure that is far too small with poor husbandry. No place for it to hide so it say coiled right in the middle, practically filling the entire tank. I asked if the enclosure was permanent or temporary and was told it was temporary but that's hard to believe when they have a bundle deal for you to purchase the snake with the enclosure. A ball python of that size requires at least a 4x4x2 enclosure.

This place amazes me how it's still open and running, they always got sick fishes and now a sick…read morechameleon I don't understand why they can't hire more people to do more around the store I thought it was illegal to sell sick animals. Really makes me sad for the fishes and cats there

This is a great shop. They know what they are talking about and the fish are always healthy. I…read morebring my grandkids here often. To the girl that said it smells like fish...... hmmmmm, hence " fish ranch"? Please, it does NOT have a bad smell at all. These are good ppl, I recommend them to anyone. Ask lots of questions. If he don't know.... he finds out the answer before you leave. Great shop! Keep up the good work!