Had a great experience buying the perfect car for my family. Abraham took good care of me and provided all the answers to my many many questions. Highly recommend Tracy Mazda! read more

We just purchased a Certified Pre-Owned 2009 Mazda 6 from Tracy Mazda yesterday. We came all the way from Chico for this car, and we couldn't be happier. As for Tracy Mazda's sales team: Alfonso is fantastic! He put no pressure on us, and he bent over backwards to show us other options we were considering. I came in with pre-arranged financing, but the finance manager (Charles, I think) at Tracy Mazda was able to get us an incredible interest rate. I also had my two kids (4 and 6) there for probably 3 hours, and they were able to play in the playroom and with video games. I highly recommend Tracy Mazda. read more

Just bought my 2013 Mazda 3 last Friday from Michael!! Love him an love my car!!! Thank you soooooo much guys!!!

Went in to test drive a Mazda 3. I test drove it, but the salesman did not go with me. I had questions about the car, but I had to try to remember them all when I got back, but instead of the salesman talking to me, he handed me off to the internet salesman, Joe. I told Joe what I wanted, and he became very pushy in trying to get me to buy a car that was already on the lot and kept going on and on about how they would have to go "far away" to get what I wanted. When it came to negotiating, they were not willing to negotiate at all, so I left and headed to Mazda of Stockton, where I got exactly what I wanted without any hassles. read more

Waiting for several things from them before I make an official review. We shook hands on a couple things and I am waiting to see if they follow through. So far they have not....... read more

Come to ABRAHAM he will make your life a breeze! Spoke to him on the phone before hand about exactly what I wanted. He was prepared with documents had the cars ready. I didn't have to sit around and haggle because he gave me the best deal possible. Leaving Tracy Mazda after 2 hours happy with my 2018 CX-5 read more

This review is only about the service department. My car was not bought at Tracy Mazda. I took my '09 Mazda 6 to Tracy Mazda today for the 90,000 mile major service. We only brought it to the dealership because we are getting ready to sell it and it looks better on the service record. Every time we have brought it here for service they have "recommended" services that are supposedly needed immediately and they are ready to order the parts and give us the bill. However, we always have had a separate trusted mechanic look at the issue and no problem is found. 1st time they recommended the cabin air filter be changed (for over $200) and stated that it cost so much because "it is labor intensive" and they had to "take the dashboard apart to get to it." We watched a 3 minute YouTube video and was able to change it ourselves (you only need to take the glove box off its hinges), and the filter was only about $20, and to top it off when we pulled it out, it didn't even look dirty. The 2nd time we went in we were told the brake pads were at dangerous levels and needed to be replaced immediately, but when we had them checked out separately there was actually 5mm left on the pad (which is ok by Mazda's own checklist). Today, it was recommended that the tie rods (part of steering/tire system) be replaced immediately - we were given one explanation on the phone when they called to say the car was ready, then the paperwork read something different, and then it was explained a third way. It added up to them wanting to charge us $329 to fix this "problem." However, we had the tires balance and rotated and an alignment 2 weeks ago and everything in this area, including the tie rods, checked out in good condition at the tire shop. Sorry but I just don't buy it that in 2 weeks they went from good condition to needs immediate replacement. Plus what happened to showing customer appreciation? I had a $400 service done, it took 4 hours, and then they charged me an additional $5 for a new battery in my key when I asked about it. Really, you couldn't throw that in as a courtesy? I guess I should just feel lucky they didn't charge me labor cost to put the battery in the key. And how much do you have to spend to get a free car wash? Every time I have been there, I see cars coming out of the service area having been washed, but my car is always returned dusty. I guess my expectations are too high. But they need to realize customers have a choice, and this will be the last time I choose Tracy Mazda. read more

Had a good experience at Tracy Mazda! First of all ( did not agree on price ) so I didn't buy the vehicle but my experience was very different from other dealership, it was actually very good. First person I came across was ( Donna ) good smile and friendly but actually I was looking for Kristie DeBenedetti it must of been her day off. Next person ( Ham Yaqubi ) a salesman that made me and my dad feel right at home and very attentive to our needs by offering us something to drink we settle for water. That's when the fun begins we sat down with this gentleman and I was completely at ease with this person ( no pressure no tricks no cockiness ) just a complete all around "GREAT" person and salesmen or salesperson which ever you prefer. Did not take long before I was test driving the vehicle with a very knowledgeable individual that knew what he was talking about and with good knowledge of the vehicle that I wanted to BUY. And even though I didn't come to an agreement on price I would like to thank Tracy Mazda and especially Ham Yaqubi for showing me that the impression I had of a bad salesman or dealership was nowhere to be found at this place they call " TRACY MAZDA ". Thank you Ham. read more

Best car buying experience EVER!!! Jim and Joe and Zamir were outstanding. Friendly and funny and made my car buying super easy and great!! Definitely come see these guys!!! I love my new 2017 Mazda 3!!!! read more

I just bought a car from here last weekend. I would have given it five stars but wasn't that happy with the manager negotiations. BUT, having said that I would recommend them and would shop there again. My salesman Zack was GREAT! Nice young man and very helpful. Also the financing portion was better than any car I have ever bought and I have purchased at least 10 cars in my life. His name was Mr. Amin and he had my paperwork done in about 15 minutes. This process in the past has taken so long and this time it was quick and painless, even the negotiation portion. I bought this car within about an hour. If you want a quick and easy car buy without all of the hours of negotiation and finance go here. Ask for Zack! He's great. They give it to you straight here which is rare when purchasing a vehicle. read more

This dealership fits the stereotype of a bad dealership to a T: dishonest, manipulative, and rude. Dealerships like this are why that stereotype exists in the first place. On their pricing sheet, the numbers didn't add up. When we inquired about it, they disappeared into a back room for 20 minutes. Finally, 3 guys came back to explain why the numbers didn't add up - except they never actually said why. They simply said they couldn't show us why, because it was on 3 different computer screens. When we got upset and asked them to explain what these fees were, they raised their voices at us and still failed to explain. So we left. Go to Capitol Mazda instead. They did everything on the computer right in front of us. The part that Tracy said was on 3 different computer screens - at Capitol Mazda, it was in one spreadsheet on one screen. Capitol Mazda also showed us what those fees were and explained them to us in about 20 seconds. read more

Great dealership, great staff. Alfonso and the manager there got me hooked up with a great deal on my second CX-9. If you have a big family the Mazda CX-9 is the best car on the market, hands down; we bought one 3 years ago and can't find anything to beat it, so when it came time to buy a new second vehicle, we decided to add another one to our driveway. Tracy Mazda seems to get some really interesting inventory, and after keeping an eye out we finally pulled the trigger today and picked up a great one. Service dept is great; friendly and fast. Sales guys are no pressure and take good care of their customers. I'll drive anywhere for a good deal but Tracy Mazda saved me the trip. read more

Nick was super helpful in answering all of my questions regarding the car I was purchasing. He is personable and I did not feel any pressure during the transaction. He helped me set up some of the features in my car so I could be all ready to go. If you are thinking about purchasing a car, ask for Nick! read more

You want to sell me a car? Please do the following: - Don't pressure me when I say I am not buying a car today. In fact, just don't pressure me at all, this is a big expense, a long term commitment, and the more comfortable I am with the car-buying process the more likely you are to make a sale. Even if I leave your lot to compare other dealerships, if you have the car that I want, and our first interaction was friendly and without pressure, I will likely return and bring you my business. - Have a hard copy brochure or Spec Sheet available I can take with me while I am shopping (sure I can go online to find that information, but it so much more convenient to have a hard copy) - Be authentic. I don't expect us to become life long friends, but I would like to know that you are genuinely interested in providing me with exceptional customer service. I realize that you are trying to make a living, and that getting the sale is important to you. So, give me the information and space I need, and we can take it from there. Ham met and exceeded this high level of customer service for us, and I can't recommend him highly enough if you are looking to purchase a new vehicle! Ham was knowledgeable, patient, kind and courteous. We are thrilled with our new CX-5 and look forward to many happy miles ahead! Thank you Ham, I will tell my Facebook friends, my coworkers, my relatives and anyone else I know who is looking to purchase a new car, that your dealership, and in particular, you, the salesperson who made my shopping experience a positive and comfortable one, is the first place they should consider on their car-buying journey. Ted & Didi Rodrigues read more

Website was Great! We found one we liked online and then went down to the dealership for a test drive. Heather took great care of us and Sales Manager Brian was top notch in finding us a great deal. We ended up with a CX9 very sharp. Thank You Both. read more

Wow!!! I can't thank Kristie enough for an amazing car buying experience. Due to my extremely busy schedule, Kristie was able to provide me with an OTD price for the exact car I wanted (2018 CX 9 Signature) ever before I went to the dealer. I ended up walking out with two cars. Tracy Mazda was awesome. Great deal, great stock of cars, and very friendly. Once again, thank you. read more

I had a wonderful experience! Kristi was my salesperson and Zamir was my finance manager and they were awesome! We called ahead and agreed upon numbers and those are the numbers presented with when we arrived. Very easy process, very smooth and no hassle. Thank you guys so much! I would highly recommend to anyone considering buying a Mazda! read more

Can't recommend this dealership enough. Had been planning on buying a new car for a while and decide to go through the Costco Auto program. Tracy Mazda was the nearest Costco affiliate dealership to me and it was well worth the drive. Jim and Zamir were very friendly and made my car buying experience a breeze. Drove home with a 2017 CX-5 Sport and couldn't be happier. Thanks again for the pleasant experience. read more

A big thank you to Kristie! Such a fantastic and nice person. I bought my first car here and Kristie made the entire process so relaxed and comfortable. I am new to the bay area and I'm so glad I was able to get a great deal while working with Kristie. She even drove my new car to my house after I bought it because I didn't have a way to pick it up. Awesome work to the folks at Tracy Mazda. read more

I had been searching and searching for a vehicle and it was at Tracy Mazda that I found the perfect car for me. I called in on Black Friday and was fortunate to have David Modic answer the phone. David was kind, accommodating, and truly a pleasure to work with. Nick in Finance was incredible as well. Everybody was transparent and explained my options and didn't sell me on them. I highly recommend Tracy Mazda and I thank the entire team for their professionalism. read more

So I took my car to another Mazda Dealer (Razzari in Merced) and they fixed all of my issues under warrenty with $0.00 out of my pocket! The "non-warranty" problems actually were covered and Tracy Mazda was going to charge me close to $1k fix problems them? If that doesn't tell you what their all about I don't know what would. It buy another Mazda as long a Tracy Mazda is the nearest dealer to me! read more

Love Tracy Mazda. This was my first purchase there. My boyfriend has previously purchased two other cars from Tracy Mazda, with nothing but great things to say about them and Alphonso especially. Brian does some great work as well. Had an incredibly pleasant experience and will definitely be going back in the future. Couldn't enjoy buying a car more. :) read more

Hi, Amy and Carlos, thank your guys for helping me get my 2014 Mazda CX-5. I like this car very much, and I am really having fun when I am driving it. Thanks for offering me a good deal! .....Parker & Christine read more

Went to the Mazda dealership and they had the best service in the world. This lady name Christie was great and a good person to work with. Highly recommend this Mazda in Tracy, and if you want to do business I recommend going with Christie read more

This review reflects one salesperson and her supervisor. Gave the price of a vehicle that would have brought me down to purchase , as I had a check , cash money in hand , and they did not call back to even say no to the deal , not even a courtesy call back. Which is fine because I just went on to the next ad for what I was looking for. Then they dropped the price of the vehicle a week later lol.....So only one star for the no call back read more

Had a fantastic buying experience here. A great price, and no pressure sells or dishonest selling practices. It couldn't have been easier. Well worth your time to make the drive out for a great price very easy straightforward buying process. read more

My husband and I had a great time at Tracy Mazda this past weekend! Kristie and Zamir were incredibly helpful, honest, and friendly throughout the entire car buying experience. I would definitely recommend this location to a friend. Swing by and check them out. They're awesome! read more

This is the worst dealership that I know. I was there to make a deal and was serious about that. I asked a discount and told them I don't buy it if they don't give me that discount. The sales person told me ok and started to talking about financing stuff but after that told me that we can't accept your desired price. Again I wanted to leave but he told me to stay and asked me to gave him my social number. I told him that let's talk about the price I might finance it somewhere else and give him cash but he still asked me my SSN and told me without SSN they can't talk about the price. The only thing that I can think it's they wanted to run my credit and after that I almost had to make a deal with them. Also I called general manager and left a voice message but he didn't replied. Update: It goes worse and worse. I talked with their Internet Sales Manager and he told me he didn't go to negotiation about the price with me because he didn't want to waste his time with me. Really amazing dealership. read more

I had not purchased a new car for many years and was hesitant to go out and shop. Abraham at Tracy Mazda made our car buying experience fun and painless. We recommend going there and purchasing your next vehicle. read more

I was interested in a used car that I saw on their website. The internet sales coordinator replied and eventually I came in to test drive the car(s). There were two that I was interested in and after driving both I was able to eliminate one of the cars. The gentleman who assisted me was informative, friendly and low key. This weekend I returned to see about buying the car. The appraisal on my trade was fair. They claimed that the price on their car was already discounted. I was actually OK with what they were offering and was very close to saying yes. The red flag was the payment quote. I knew that it was significantly packed. I also have top tier credit and qualify for a very low interest rate. I also knew in my head that if the car cost is x and the trade is y and the down payment is r that the monthly should be roughly s. They kept quoting super high payments that defied logic. read more

This is my second time buying a car from Tracy Mazda and I received great customer service again. Heather and Nick were very friendly and did whatever they could to get us to leave with the car keys in hand. The finance manager was very friendly as well as offered us a great deal. I recommend this dealership and will go back when I need to buy another vehicle. read more

I recently purchased a Mazda 6 from this dealership, and the experience exceeded my expectations. I had been researching cars for a few months and it was during this time I met Heather, a Sales person at Tracy Mazda. After finally driving the car I knew it was the car for me. So when I went in to purchase the car Heather took the time to make sure that I was absolutely pleased with my choice and the buying process. This experience actually started at the service department where I had my prior Mazda serviced for the past 6 years. The service department employees have always been very professional and courteous, Especially Crystal and Rob. I'm glad that the same attitude was displayed by the sales team. read more

I Can't express how much I love my new Mazda and what a fantastic experience I had. The best part was Kristie Debenedetti she was wonderful... She helped me pick out the right model and made sure I was happy with it and was not pushy at all , she was very down to earth and knowledgeable and was genuinely excited and happy for me when I got the car... The whole Tracy Mazda team was great and want to thank them for all their hard work... I am no longer a fan of VW or Honda..... It's Mazda all the way.......ZOOM ZOOM Tracy S. read more

I would like to start this review by saying that if I could rate this more than five stars, I absolutely would. As soon as I stepped on to the mazda lot not even a minute passed before I was greeted very nicely and asked what I could be helped with. The car sales clerk that I was greeted by was christy, she quickly found what I was looking for and made sure I was provided with the opportunity to take my time on each of the individual cars I was shown by her to make sure I wasn't choosing something in a rushed manner. After she helped me choose the perfect car for me we stepped inside the dealership and I was quickly offered an array of hot and cold beverages so that I would be comfortable and let me tell you, the French vanilla really hit the spot! After sitting and discussing what I could and couldn't afford in paying for the car, her and the rest of the team did not stop until we reached a price point we could both agree on and I could not be more happy with what I received. I paid them a visit to just look around and I ended up going home in my dream car. If you go to this dealership to look for yours makes sure you ask for christy, she has such a positive attitude, she is very knowledgeable, she fought for all of my needs and met them and she really knows how to make a buyer feel right at home. I have never experienced better customer service. Tracy mazda is the best place to shop for your car, hands down. -proud owner of a 2013 white mazda 3 read more

I purchased a vehicle with a major problem with the hood unsafely popping up and they refuse to help me. They are the worse place to purchase a Mazda not mention that their concerns for safety are 0 Do NOT GIVE THIS PLACE YOUR BUSINESS IF YOU WANT TO BE RIPPED OFF BY THE ENTIRE FACULTY LIKE I HAVE ZERO Stars read more

If you are looking for a new or used vehicle don't buy before giving Tracy Mazda a shot! Let me start off by saying I am a tough customer to please being that I sold cars myself for 5 years. I hold very high expectations because I know what it takes to please a customer and Kristie was on point! My wife and I were looking to upgrade to a larger vehicle with a child on the way and began shopping back in December. Let me tell you, once a sales person knows you are that far out they want to wipe their hands of you and move on but not Kristie, she answered all of our questions on a cold rainy day and even offered a test drive knowing we had no intention of buying that day. This was one of the reasons I came back to her 3 months later when we were ready to make a move. Negotiations were very smooth. There were no high tensions, I didn't have to sit and wait for 10 different deal screens each with a lower payment after being told the last was the best they could do. I stated where I needed to be and they gave me a fair trade value and a great price to get me within dollars of my budget. I look forward to working with them again when my other vehicle needs replacing. Thanks to the whole crew at Tracy Mazda I love my new CX-5! read more

Drove over an hour and a half to this dealership and it was worth it! We purchased our certified Mazda from this dealership and are very happy. Made an appointment with Francisco, he was very professional and patient with us as we test-drove and looked at various models and vehicles. Then the Zamir was absolutely fantastic laying out financing options and assisting us to close the deal without pressuring us to go above our established budget. We would strongly recommend this dealership to others. read more

Tracy Mazda gave me an amazing experience purchasing my first new car. It was a very low pressure sell, which I really appreciated. Jim was a great salesman. He showed me all of the features in my car and gave me his contact info to contact him at anytime with any other questions I had. This place is great. I'm so happy with my new CX-5. read more

Tracy Mazda has got to be one of the worst dealerships in the state of California. I called them on 7/13/10 to arrange a major service appointment. Never was I able to speak to a service advisor. I left a message at 11:00 am and did not get a call back until 4:30 pm. I followed up with a call on 7/14/10 and once again, unable to speak to an advisor. I never left a message and will never call them again. If you own a mazda, I strongly suggest you contact Fremont Ford/Mazda dealer who get five stars in my opinion overall. Howard H read more

I had nothing but a great experience here. I live far from Tracy and was not able to get there until about 7pm (they close at 8). Everyone there was incredibly nice and friendly with me. I traded in my car and ended up purchasing a car that evening. As a female who knows absolutely nothing about cars, I often feel like I am being taken advantage of due to my lack of knowledge but the entire sales staff was open and honest with me from the moment I arrived. I felt very comfortable. They stayed late to complete my purchase and I never felt any pressure the entire time I was there. I mostly worked with Michael and the director of sales whose name slips my mind but they were both awesome. All in all I had a great experience and would absoluely recommend Tracy Mazda to friends and family! read more