My sister and I we're stuck in Park City yesterday with a battery in my car that was leaking. I…read morefound BestBuds on another review site and because they were rated so highly I decided to use their services. My mechanic was skilled and quick, it only took him just a few minutes to change everything out and I was set to go. Price was fair and I'm happy with the service and the techs they sent who were courteous and friendly. I've added them as a contact for future repairs, so I'm recommending them here for anyone else that needs auto servicing.

This will be long because these guys deserve a proper review. We were in town from Las Vegas and…read morewere staying in Provo. All the eletrical in our car went out we assumed we needed a battery which is something we change out every few years because Vegas summers are brutal. We changed it out but the battery light kept flashing on and off we thought we need to drive the car so the battery can juice up the car. We drove from Provo to SLC for a graduation and on our way back at around 9000 S. the electrical started going out again and we pulled over at a Maverick. We were told after making a call to a shop that its probably the alternator considering the battery change didnt fix the issue. They also told us that they werent available to take it until the next week which wasnt an option for us because we had to get back for work. I went on Yelp and Best Buds Mobile service popped up with 5 star reviews so I called. The gentleman that answered was genuine as explained that we thought it was the alternator. He gave me a quote that was within what I was willing to pay. I asked him if he had a number to a tow place so I can get it towed to them. He said "its ok we come to you". I was surprised but then "duh" it says "mobile" in their name. He also told me it would probably be about and hour and a half for them to repair. WHAT! It really did seem too good to be true. The shop we had previously called quoted us double what these guys quoted. They literally showed up within 30 min they arrived at that Maverick parking lot and probably less than the time frame he told me it would take them to fix it we were on our way back to Provo and now we are home and our car is running perfectly! These guys are a gem! I Googled the cost to replace the alternator and they were within the range. So Im going to say they are honest. I wish they were in in Vegas. But now we know if there are any car repair needs for us when in Utah or our family we will be reffering Best Buds Mobile Services. Thank you for the best auto repair service we have hands down ever had!

Terrible experience. I came here hoping to knock out a quick oil change before getting a car wash…read more After the techs spent about 10 minutes trying to upsell me on items from the "inspection" that I didn't request, they informed me that they had already drained my oil but couldn't replace the filter because the skid plate bolts were stripped and they couldn't get it off. This was right after I heard their torque wrench audibly destroy the bolts. They admitted that they had indeed stripped out the bolts trying to remove them. To make it worse they told me that while they wouldn't charge for the oil filter they would still charge me for the oil. I explained that it makes no sense to pay for the oil if I have to go right back somewhere else and have it drained again in order to replace the filter. After arguing they went back down and worked on the bolts and were able to finally get them off and replace the filter. But now the bolts were stripped and they couldn't put the skid plate back on safely! They claim to have called around looking for new bolts but couldn't find any. They did their best to re-attach the skid plate with just a few partially stripped bolts. So now I have to go have the skid plate removed again and reattached with new bolts. And they charged me full price for everything even though they stripped my bolts. What should have been an easy oil change has note resulted in a big headache for me. Avoid this place!

They are awesome here. Drive thru service lets me stay in my car and chill while they get things…read moredone super fast. They're also super cool and not just trying to upsell me, which I very much notice & appreciate. This is the only place I go for oil changes on all 3 cars now.

Quick, easy, professional. I've been coming here for 5 years, and am always satisfied with their…read morecustomer service. I really appreciate that they're not pushy, but genuinely helpful.

At 8:00 on a Saturday there was one young lady working by herself trying to get all us early bird…read moredads out the door. When asked why she was alone she said the other employees were on OT and they don't want to pay for that. BS!! Hire more or schedule better. She was great btw just ridiculous she has to do that alone.

It is always scary when your car stops working the way its supposed to and at least for me the…read morescariest part is not knowing if its going to be $50 or $5000 to fix whatever is wrong. This was the first repair that was needed outside of my warranty and outside of VW. These guys were honest and straightforward about what was wrong and the cost and the recommendations they provided. They were responsive and communicated to me about the timeline in which it would be completed, when the part was delayed a day, they made sure I knew and I never had to call them for an update. Stress of a broken down car was as minimal as it could be and I will definitely return as the need arises. Thanks so much!!!

This is one of the first negative reviews I've ever written for a business, and I'm doing so after…read moremuch careful consideration because although I feel truly wronged, I dont want to make trouble for anyone. That said, having just made the first of many credit card payments for work I never would have had done given the full scope of what my vehicle needed, I feel compelled to prevent this from happening to anyone else. While the actual work done here seems fairly competent, the diagnostic process seems about as accurate as playing darts blindfolded. I brought my car in because it was creaking misfiring, and the check engine light was on. I told them that I believed my engine mounts were worn out and that I also needed a diagnoses for the misfiring. They told me that the cause for the misfiring was likely that my spark plugs and ignition coils were worn out, because that usually happens around 100k miles and my vehicle was past that. I agreed to have them replaced along with new engine mounts, to the tune of $2,600. I was told that after this my vehicle would be like a totally different car. The very next day, my car misfired again and the check engine light came back on. When I brought it back, they informed me that they don't have any way of knowing this fo sure, but I probably actually had a blown head gasket. I brought my car to a different mechanic shop who did a full and complete diagnostic from bumper to bumper and took photos of everything wrong with the car- from a blown head gasket to a leaking transmission to almost completely worn wheel bushings and a host of other problems totaling over $8,200 in addition to the $2,600 I had already paid at Red Rock Auto. Had I known this in the first place, I never would have paid $2,600 on a doomed old van that needed almost $11,000 in work done. I had to buy a new van and that $2,600 would have really helped with the down payment. I'm tempted to say that I feel duped, but I don't think there was any malice or fraud going on- just general laziness or incompetence in the diagnostic process that very negatively affected me.

Outstanding, friendly, and professional service from Nick and his team! I was very impressed and…read morehighly recommend that you take your car here for any services they provide. I will definitely return for future services. It's wonderful to see a business whose employees are enthusiastic, knowledgable, and who make recommendations in the customer's best interest. Kudos!

I love this place and I love everyone that works here! They're always super kind and attentive and…read moredon't go anywhere else for my emissions and renewal tags. I'd give this location 10 stars if I could. Definitely recommend!

Up sell and misled wife. See that is a common theme in…read moreother reviews. Called Mgr. on it. Well his speech was ready and when it didn't fly with me he got his feigned insult into action. Zero customer focus. Anger issues a little. AVOID this place!!!!!!

I went in for an oil change and the entire staff up and quit in the middle of my service. I called…read morethe owner to explain what happened and never got a call back. Speaks to the ownership and how much they value both their customers and employees.

I've been going to Steve's regularly now for oil changes and repairs. Jut really good service. I…read morelike how they send you a text with what they found and what needs immediate attention and on down the scale for urgency instead of a mechanic or rep coming out to talk to you to pressure you into making the repairs. I also like how they do not charge you for diagnostics. When other shops charge you $140-$160 to check out your car to see what the problem is, they charge zero! Good friendly guys up at the front desk, I've been working with Sheldon. This place always has a ton of cars in their lot as I'm sure a lot of people have caught on to their good service and bring it here. That's the kind of shop you want to have. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This auto shop is the auto shop everyone warns you about...the reason everyone's apprehensive about…read morehaving to take their car to a mechanic. They'll rip off with a smile on their face, like they're doing you and your car a big favor. TL;DR Steve's business revolves around attracting customers with inexpensive oil changes, then upselling products/services that not even your car's dealership recommends. Pay $30 more to have your oil changed literally anywhere else. About month ago, I wrote a review on Google (see last paragraph below) that said Steve's is good for an oil change, but to be warned that they'll try to upsell things you don't need. Fast forward to today, I arrived early for my scheduled oil change and the employee at the desk looked up my appointment, and then went to the office that's behind one-way glass like it's a police station. The one-way glass is a perfect metaphor to the shadiness of the shop. Trevor, presumably a manager, came out to speak to me and gave a schpiel about ensuring their customers safety and satisfaction is their top priority. I waited for him to finish. When he did, I asked what was happening, were they refusing to service my car? Yes, that's exactly what Trevor was doing except it wasn't outright refusal but extortion. He said they wouldn't change my car's oil unless I removed my review. Trevor went on another schpiel about how car dealerships don't recommended changing oil as often as Steve's does because Steve's cares more about properly maintaining the car for safety. You're reading this correctly (if you've made it this far), the mechanics at Steve's know your car better than the mechanics at your car's dealership, and Steve's recommends more products and services than even your car's dealership, and dealerships, as everyone knows, are notorious for upselling. Insane that Steve's attempts to outsell the kings of upselling. Best part was Trevor was addressing my review at the time, but my review made no mention of Steve's recommending an oil change too often (see the review below), which is telling because it means Steve's recommends more frequent oil changes than your car's manufacturer recommends. I'm insulted for two reasons. First, that Trevor thinks he can use the same snake-oil salesman talking points he would use on a grandmother. Second, for wasting my time. Original review: Recommend for an oil change but nothing else. Know that they attract customers with inexpensive oil changes in order to upsell just about everything. Multiple times they've recommended service my car didn't need. Most recent example was when I needed new brake pads, they insisted I needed new rotors as well because "you should always change them together" and "if you don't the brakes will squeak." I called a dealership to fact-check and they said that's not a thing, you're fine to replace just the pads without rotors. Sure enough, it's been months and brakes are just fine, no squeaks.

My husband went in for an old change. He used to be a diesel mechanic. The service person brought…read morein someone else's oil cap telling him there was water in the engine. My husband instantly recognized there was proof that there was water in someone's engine but was not even his oil cap so it clearly wasn't his engine. This makes the value for the oil change rotten because they were trying to fraudulently get him pay for a service didn't need.

I had a great oil change experience with the staff yesterday. Henry was super helpful through the…read moreentire process. They completed it in not even 30 minutes, and all around was a smooth pick up process.

They do much more than oil changes! Needed a 60k transmission service, and decided to combine it…read morewith an oil change. There were only a few people working at the shop, but they seemed to be eager and enjoying their work. This usually translates to a pleasant interaction. Leaders teach by example and set the tone at work. Their lead was both professional and friendly. The oil change was very quick, as expected. The transmission service took some extra time, so after the oil change, they moved my car to another working lane. The lead was able to focus on my car while the rest of the crew kept at the oil changes. They do state inspection and emissions testing! They did two emissions jobs and probably 3 other oil changes in the time I was there. They kept a really good pace going. I had a great interaction at the counter, and was even offered a little coupon/discount to help with the combined cost. I will be back again. And I'll get my state inspections and license plate sticker done here, too!

Went for an oil change. The staff was professional and polite, and completed the service…read morepromptly, Unfortunately, the technician failed to secure the "O-ring" on the oil filter proprtly. After driving for two hundred plus, miles, several engine lights lit up, as the vehicle had leaked most of its oil. Fortunately, we had the vehicle towed to an authorized dealership, and the problem was solved before any serious damage. The dealership charge $280 for the diagnosis and replacement of the oil and securing the filter. When we addressed this problem with Jiffy Lube they, again, were extremely polite, but were unable to offer a refund, or possible compensation beyond a gift card for a future oil change. Unfortunately, Jiffy Lube is off our "buy list."

Great people to work with so kind and we have always felt they are fair. Today I was in and out w…read moreproblem solved in an hour. Clean place to wait. Thank you for great service.

This is your go to for all car needs ! They are honest, thorough & do not over sell unnecessary…read moreservices. Great customer service.