Terrible experience. Don't even bother going to this dealership. The sales team is very unprofessional. Drove 2 hours to check out a car that I had made an appointment for. They sold the car before the appointment was even made and had me come all the way to the dealership in hopes they would sell me something else. Be careful dealing with them. read more

When information from one of the few rave reviews about a service a dealership provides is initially stated as something they don't provide, and within 5 minutes later the same person stated they provided the service to customers personally in several occasions, you justifiably have reason to doubt their honesty and question their integrity. Other than purchasing a home, a piece of artwork, the services of a doctor, lawyer, or an educational institution, how many purchases of all the aforementioned have salespeople who treat you far worse than a street vendor that you might be spending only a few dollars or less with? Most PEOPLE IN THE AUTO SALES INDUSTRY HAVE THE REPUTATIONS THEY DO BECAUSE THEY EARNED IT! I asked reasonable questions, and could not get a straight answer. This is not an industry that understands nor cares about building relationships, nor obtaining referrals. Most are unpolished, and either aren't trained properly, or act unintelligent. I put in several requests by phone, email, and text with the dealership. I never received the information requested. Moreover, information I conveyed was ignored, due to a lack of attention and care. If a dealership advertises "purchase from home", why is a trip to the dealership necessary? To understand car dealers, such as TriCounty Lexus is a lesson in psychology and the mindset that is dysfunctional in business and in life. Dealers keep you in the dealership s long as possible, with practices such as turning over, hanging out in their bull pen- all to create an experience that keeps you in the dealership as long as possible, handing you over to several salesman, and intentionally deterring you from walking out the door and starting over with another dealerships. If that's what you need to do to get business, it's pretty pathetic. Nonetheless, this is the way the industry is primarily run. Most car dealers and salesman are myopic. They're greedy. They have no objectivity, nor sense of fairness. Their words and actions are inconsistent, and they lack empathy. They don't understand basic principles of business, relationship development, maintenance, nor loyalty. They don't grasp principles such as brand equity and creating brand advocates. The manufacturers spend a large person of their budget marketing, with little creativity, and differentiation between others in the marketplace. At the end of the day, customers need simply to rely on advice from friends, family, and business associates, reviews, reputable sites such as Consumer Reports, JD Power, US News & World Report, CarFax, Edmunds (owned by CarMax), among orders. This review is a reality check for an inconsistent dealership that's inefficiently and ineffectively managed. Co-workers don't communicate, auto-generated boiler plate generic emails and texts are sent out, and time is wasted. Life is too short. Time is too precious. Look elsewhere. Lexus is a great brand. TriCounty is not serving Lexus, nor customers, consistently well. read more

They advertised the rate of 1.9 apr A new car and used cars Just to bring the customer into their Lexus dealership .they play games with you not knowing what type of interest rate you get. This is definitely a bad ,not nice dealership.They I feel you should go Lexus of Route 10 Denville , New Jersey. Ask for Lillian they treat you with respect and kindness. And the perks they offer on a purchase of a new car and a used car. I read more

Keep getting spam from these guys even though I've asked them to take me off the lists and stop emailing me. I have also clicked to unsubscribe over a dozen times over the last month and have personally emailed them three times asking them to stop the spam as it's clearly not relevant for me. I've never purchased a car from them or visited the dealership but these spam practices are a huge red flag. Emails are coming from random domains they keep buying to avoid spam filters too (latest one is from tricountylexus.biz - yikes!). I would stay away. read more

Tri-County Lexus - SPAM - Car Dealers Near Me - Little Falls, New Jersey

My son and I visited Tri County on Friday, 2/13/2026. They had advertised a Lexus IS 350, VIN # JTHGZ1E25P5030501, Stock # P5030501, for a internet price of $37,994. My son had spoken to a Tricounty employee who said her name was Janis and that the car was available. Another female employee followed up, confirming the appointment and stating the price was negotiable. . In addition, in a text, Janis gave my son directions on where to park at the dealership. We had over an hour drive so we wanted everything sorted out and confirmed before we got there. Upon arrival, we were met by a different salesperson, "Michael" who said the car was in the shop and we would not be able to see it. I asked how it was in the shop when the dealership had already certified it and it was in their lot for almost a month. He kept diverting us to about half a dozen other cars. When we finally said we were only interested in the one, and were were told it was available to see, he told us that there was no "Janis" at the location (Even though she had give us directions on where to park) and they were not responsible for third party conversations on CarGurus. We showed him the specific listing on the Tri County site. At that point, he walked away and we were met by a manager "Fransisco" who again said the car was not at the dealership and there was no room for negotiation. In addition we would need to "activate" the certification which is an additional cost of $4,700. I asked him why this was not disclosed by "Janis" His response was "they are paid to draw people in". Going by other reviews, this dealership engages in click and bait tactics and false advertising on a frequent basis. They are evasive and disingenuous. The worst most deceptive dealership experience, I have ever had. I have filed a complaint with the New Jersey Consumer Protection Bureau and the Federal Trade Commission. read more

DECEPTIVE, DISHONEST AND DISORGANIZED! I have been buying cars for over 35 years and this business epitomizes the image of a sleazy dishonest scam car dealer. I called this dealer on the morning of Black Friday to inquire about a used car they had advertised and to make sure that the car was available before spending time picking up a friend who is a mechanic and making the nearly one hour drive to see the car. The woman on the phone assured me that the car was there and told me they would pull it out front for when I arrived. I asked her no less than three times to make sure the car was there. She assured me that it was. I made arrangements for my kids to be watched, picked up my friend and sped off to the dealer. Upon arrival we asked the disinterested receptionist about seeing a salesman for our "appointment". After some time in the waiting area we were called over to a desk to "discuss the car and deal". We asked first to see the car and the salesman said he'd be back with it. While waiting at the desk I received a surprising phone call from the dealer asking when I'd be in for my appointment and I told them I'm at the one of your desks! ( Disorganized). After about 15-20 minutes the salesman came back and told us the car wasn't there, IT WAS SOLD! We had a few words with the salesman's manager who told us it was a mistake. We left and fought Black Friday traffic back home for over an hour. I called back once home to speak to another manager Greg who told me that the car was wholesaled and that it was a mistake. It was still on the website and the Autotrader websites. My mechanic friend who went with me decided to call this dealer after we returned from our visit ( without telling me) to ask about the car and was told by the same receptionist (the one who knew my name and the car since she is the only one who answers the phone there), that THE CAR WAS AVAILABLE! ( Dishonest + Deceptive)! They are apparently trained to tell you anything to get you onto their lot (Dishonest)! Please, Please Do yourself a favor don't trust this dealership especially if you have to travel more than a few minutes to get there. As others have said, it has a low brow sleazy feel for a Lexus dealer. BUT, they did me a favor. I found a great substitute at a wonderful honest dealer all the way in Virginia. I drove all the way there and not only was the car out front waiting for me but I was greeted by a friendly knowledgeable salesman and given a great deal! That dealer got two five star reviews from me! If you are looking for a sleazy dishonest dealer looking to scam you than Tri-County Lexus is your place! BTW, notice how almost all of their y*lp reviews follow a central theme and the employee reviews from Indeed reflect the bad corporate culture of this place ( The real employee reviews, not the ones obviously written by the company with perfect spelling and grammar). GOOD LUCK! read more

Tri-County Lexus - Car Dealers Near Me - Little Falls, New Jersey

See all

Terrible experience! I came in today to start my search for my next vehicle and was open to both new and pre owned. The sale rep was condescending and unhelpful to say the least. After I checked out their inventory, which wasn't much, and where the sale rep didn't even get out of his vehicle to look with me, I decided to see if the number on the brand new would make sense. They then proceeded to pressure me and my husband with a timeshare like sale tactic where they didn't help me run any number and repeatedly said today is the end of the month so any deal they can offer is not valid after today so I either have to commit to buying today or there is no point for them to show me any type of number. They keep saying that they are a luxury brand but the sale experience is nothing but luxury and honestly quite insulting. I would rather drive an hour to another dealership than let them earn a single dime of my business! read more

Absolutely Horrifying Experience - Felt Trapped and Harassed I had an extremely disturbing experience at this dealership that no customer should ever have to endure. I was in the market for a new car. I was doing some homework and looking at several dealerships. I told the salesman I was not purchasing a car today but very interested in a Lexus. After the test drive I was even more impressed with the car and said I will most likely be back next week. The salesman said he wanted to sell me the car today. I replied I'm not buying a car today. I am still shopping around. I asked for my drivers license. He replied "I have it". But would not give it back. He continued to try to lower the cost. I repeatedly said this doesn't matter because I'm not buying the car today. Then my son texted me. I expressed that I needed to leave because my son needed me. The salesman's reply was "your son is fine". I was refused my driver's license back by not one, but two salesmen and the finance manager. They deliberately withheld it, effectively preventing me from leaving. Then they said it will be quick. We can move your items from your car into the new one then you can go to your son. I said "are you kidding me!" I need to leave. To make matters worse, as I attempted to exit, a third salesman physically jumped in front of me to block the door. At that point, I felt completely violated, harassed, and threatened. I was trapped in their building against my will, and it was one of the most intimidating experiences I've ever had. This is beyond unacceptable - it was aggressive, manipulative, and completely unethical. I would strongly caution anyone, especially women or solo buyers, to think twice before setting foot in this dealership. No one should feel unsafe or pressured like this anywhere, let alone at a place that is supposed to be serving customers. read more

Avoid at all cost !!!!! Do not go to this dealer . I had confirmation from Manager and sales rep on pricing and everything before I came to sign , the front receptionist white lady was so horrible and rude another lady had to step in a get a manger to assist . When I spoke to manger and rep they higher all pricing and didn't honor the agreement . I spent over $400 on worker and rides just to make to this dealership . No one has time to waste so I confirm everything before I came in . Truly this dealership is fruad and will lie just to get you in the door they do not care about customers time . I advise all potential clients avoid them they are scammers and fraud they couldn't even answer any questions of mine for financing or their advertisement flyer posted on line for the car . Most horrible experience I Iv ever had purchasing a car from Salesman to receptionist to manager. Avoid this dealer at all cost!!!! I would never recommend this Lexus dealership to anyone in our community social media awareness my marketing team will be posting for this dealership on all social medias corporate should be aware what management is doing over here. Desai suraj 848-248-6834 read more

Absolutely awful service area. Guys swear and complain in front of customers. Car is never ready on time. Customer service reps and text messages non stop for no reason read more

I never post reviews, but I needed to share this experience because I know that I'm not the only one. On February 17, 2023 I purchased my 6th car from this dealership, which was a lease and with any new purchase I always made sure that Gap insurance was included no matter the price because it's always better to be safe than sorry. Unfortunately, I currently needed to use Gap Insurance and I found out that not only was Gap Insurance already included with this purchase but that I was also charged an additional $9,000 for Gap Insurance because I didn't know any better when I asked for it. Being honest goes a long way but everyone is trying to get over. That's why this dealership is Shady and Corrupt because you would not be able to see the additional $9,000 that I was paying for Gap insurance in my contract but my monthly payments and the total of the car would show that I was definitely overpaying for something. Making a profit and getting over is apart of business, but this is very sad. I'm not sure why nobody is looking over these contracts to make sure that everything is legit but I guess if you're able to make the contracts look legit, it's our fault for signing them. Lexus are great cars because I had 3 of them but unfortunately I didn't get another Lexus because of this experience. Avoid this dealership at all cost and learn from my mistakes to make sure everything is legit. Take your time and triple check everything before you sign anything. read more

Worst experience ever with this dealer. Very unprofessional and unorganized. My salesperson Justin pretended to be all nice in the beginning until it came down to the contract itself. Nothing matched what he said from the payments to my trade in. The price per month was not what we negotiated. We agreed to 12,000 miles a year for the lease and they put 10k in the contract. I was supposed to be getting $8,000 for my trade in and some of it in a form of a check and they went and took that and put it towards my down payment on the contact. $8,000 down for a lease that is nuts. They were hoping I didn't notice and I had to fight to get some of that money as a check and they acted like it was my fault. I didn't even enjoy getting a new car, I was so pissed off. I would not go to this dealer as they try to screw you. Thanks Justin! read more

I called ahead and was told the TX 350 was in stock for a test drive. I made an appointment, filled out paperwork, and handed over my license, only to be told they didn't have the car at all. Then they asked for an $8,000 deposit just to bring one in to test drive. Complete waste of 2 hours. Very misleading and unprofessional. read more

The feeling of disappointment with which I have left this dealership compels and forces me to share the experience. Firstly, there is practically no follow-up on anything. Because they messed up my residence address between Pennsylvania and New York, I have been driving with an expired license plate for a whole month. The situation has caused me much inconvenience. Moreover, the finance manager made me feel belittled during the purchase process, even to the extent of asking if I had a second job. This kind of attitude is not acceptable in any customer service setting. All in all, the buying experience was not only frustrating at the time but continues to be a headache since I still do not have a license plate. Based on my experience, I would not recommend this dealership. read more

I do not recommend this Lexus Dealer, especially the Part Department. They are unfriendly, unprofessional, and untrustworthy. I came to the store on 08/12/23 afternoon trying to buy an engine air filter. Their website advertises a "Parts Price Match Special" which promises to beat any Lexus Dealership price by 5%. Upon entering the service department, I realized this is the worst Lexus Lounge I had ever seen. The space is tiny and doesn't include any Lexus element in its furnishing. They also don't provide complimentary bottled water, soda, or snacks. Dealing with the staff is a nightmare. The person at the Part department is extremely rude. He refused to listen to me and said he would not do any price match. I showed him the coupon and the competitor's price at Lexus of Queens. He said: "Are you trying to piss me off? You are wasting my time". I can't believe these words can even come out from a Lexus employee. Then I come to the cashier. The lady didn't care at all. She also said they wouldn't do any price match. Well if you don't want to do price match for your customers, simply don't advertise it on your website. Clearly, this location is poorly maintained, and employees are not well trained. If a Lexus dealership cannot even satisfy a customer with a $30 part, will you consider buying an over $30,000 car here? Before writing the review, I try to give them a chance by calling the Customer Relations Manager at 973 890 5900 ext. 6259. Guess what, nobody picked up the phone. read more

See all

The purchase process went great! David was honest and very accommodating, however, David left a few weeks after I purchased my car. They called me one day before my plates expired to pick up my plates. I asked them to FedEx them to me overnight, because it's over a hour drive (which was what David had promised he would do). They said they would. It's been three days so far that I'm driving with expired plates. I had to recall and again, they said they're going to FedEx them to me. I am really disappointed in the service (or lack of) I'm hoping they don't drop the ball again! read more

Jim Nicolleti is the best salesman I ever worked with very informative & just a great guy overall this is my 2nd lease with him & both times the experience was great ,, fast & easy ,, Jim thank you again ! read more

Called to get information on a car, sent multiple emails, called multiple times over the course of 5 days to get a salesperson/ GM on the phone. They were always busy, and then on 5th day of calling- car is sold... It's like you need to beg them to give them your money. Also, I mentioned paying cash and the associate wanted to charge an additional $1800 on top of asking price before even speaking to a sales person... Like I get it, it's a dealership- they can try to slap on fees/ add-ons- but at the same time can you get me a sales person/ GM first... ALSO:Looks like not only they told me car was sold, but they still have the vehicle for sale on website... WITH AN INCREASED PRICE. I have included screenshots I took when I first saw car for sale, as well as now. In addition- I have included email attempts to get more information. read more

See all

NEVER EVEN GO TO TRI-COUNTRY LEXUS. John Scibetta from sales lied to me by saying that his dealership TRI-COUNTRY LEXUS had both BLACK and GREY GX in stock. When I got there you had none. Why would you lie to me? I drove an hour and half one way to buy one of the two cars and you had neither of two GX available. You had ONLY ONE GX which was in WHITE color and was for test drive only. I asked the sales manager and he said that they just sold both the cars within the last one hour and the cars are gone. I hope GOD punish you for lying to people and your Managers who are okay with you lying. I will make sure none of my family or friends ever buy a car from you. Look at your email below to me which you sent me right before I left the house and also called you to confirm. "On Sat, Sep 28, 2024 at 3:22PM John Scibetta jscibetta@tricountylexus.biz wrote: Yes the ones we have do have ALL of those same packages and features https://guest.dealer.toyota.com/v-spec/62907/JTJTBCDX3R5018277/detail/?k=b0f581db57074e2bee8cad50113af2b7acf2770c64567c3feae16560fe97f718 John Scibetta Tri-County Lexus 700 Route 46 West Little Falls,NJ 07424 (973) 890 5900 www.tricountylexus.com" read more

Do not believe ANY positive reviews of this place. I called and asked about an RX that was confirmed in inventory and on the lot. Went there and asked and confirmed three times it was there. They then told us (after we made a 90 minute drive by the way) that the car wasn't available and tried to sell us one for $20k more. Jordan you are a liar and a cheat, please STAY AWAY if you know what's good for you. There are dozens of Lexus dealers in the area, any of the other ones are exponentially more deserving of your business. If you have any sense of self respect and sanity please DO NOT BUY FROM HERE. read more

If you're coming here for routine maintenance, be prepared to wait hours. I had an 11:15 appointment, was quoted 1.5 hours. It's now 2:06 and I'm still waiting for my oil change, tire rotation, and a wash. Go to a local shop if you want your car back within a reasonable amount of time. read more

ALMOST GOT SCAMMED One of the most deceitful dealerships I've ever encountered, filled with dishonest salesmen who care only about taking your money. They'll lie, manipulate, and do whatever it takes to pad their profits at your expense. They tried to charge me thousands of dollars more than the initial online price, a clear bait-and-switch tactic. Stay far away from this place! read more

I was pleasantly surprised with my experience after reading other reviews. Made an appointment online to look at 2-3 used base model UX 250h's. Jose Morel was my salesman and he was fantastic. He drove both used cars that I was interested in to the door and listened to my feedback. I wanted a lighter color than what was advertised. He found one that wasn't prepped for sale and I drove it home a few hours later. We started with out the door (OTD) price and worked backward. With elevated car prices for Japanese and Korean brands, I bought a nicely depreciated Lexus for about same price as Toyota or Honda that are selling for 90-100% of their 2020 MSRPs. Lexus is smoother ride and quieter than the 2010 Prius that it replaced. Nicer interior with leather in F sport than cloth and plastic in Toyota. The 2020 UX 250h is a great little hybrid. EPA rating is 39 mpg but I'm getting same 50 mpg as my Prius when driven similarly. Believe it's same 2.0 liter hybrid engine as 5th generation Prius. Reviews dinged the Lexus trackpad infotainment system, but after a short learning curve, it's not bad. There are physical buttons and knobs for volume, tuning, forward/back, mode, home, and menu without touching trackpad. Touchscreen came in 2023 but for $10k difference I can adapt. UX has slightly more ground clearance than our Camry and is all wheel drive too. This will be good when I do my own oil changes and other maintenance. read more

Tri-County Lexus - 2020 UX 250h - Car Dealers Near Me - Little Falls, New Jersey

We had a good experience with the pre-owned department at Tri-County Lexus in Little Falls, NJ. They have a large selection of used cars, and specifically had 2 versions of the car that I was interested in, in the trim and color that I preferred. The salesman Chris Gomez, and the manager and the finance guy were all very friendly and made our car shopping experience pleasant. The price for the cars are the same regardless of financing or paying in cash. They have a couple of fees including a doc fee of $600, in addition to the tax and DMV fees. Overall, a positive experience and a place that I would recommend! read more

See all

Went to buy a car for the advertised amount on cars.com of $34,200 and was disappointed to find that they charge a reconditioning fee of $2500 for "repair" on the vehicle being bought. the vehicle did not have any work done for reconditioning except for an oil change, the tires and brakes were old. On top of that they charge a reconditioning fee of also $2500 on your trade in, bringing my $5000 trade in down to $2500 with brand new tires and brakes. In all my years of buying cars from dealers not once ever had this "reconditioning fee" be pushed so hard. This is shady business practice attempting to make $5000 mark up on all used vehicles. The lady i delt with was great but the finance manager was hiding info on the final price. Kept trying to use there APR instead of mine that i had pre approved from my bank. Avoid this dealer, shady business practice and deceptive pricing. There is no disclosure on the website of this either read more

Tri-County Lexus - Car Dealers Near Me - Little Falls, New Jersey

I wasted many hours and multiple visits because I had purchased used Lexus from them before and I didn't think that they were practicing fraud advertising price. It seems that management changed just couple years ago, and I am finding that this dealer is worst when comes to hidden fees and bait-and-switch advertisements. I went to this dealer for two other cars at 1PM. The dealer said both were sold earlier. They were still advertised at Cars.com and I showed them to the dealer. This happened even at my previous visit just couple weeks before. Same story. Anyways, the car that dealer showed me had much more miles, so I was looking for a better price than the car that I came to see. And, she quoted a price that was better and this car was advertised with that price. The advertised price for Lexus NX300 was at $25,218 at TrueCar.com. The final price became over $33,000 by adding various fees like $1000 customer loyalty, $1000 military discount, $2,980 car reconditioning that they did not disclose with the advertisement. I negotiated to $31,000 and was going to buy it and went through the process. Then, I remembered about a missing part that I questioned to the dealer while test driving, which the dealer was going to look for. I was not going to get it because she never promised. Fine, I continued with the process asking anything else I should know about. Just before seeing a financing manager, I notice that the dealer was showing only one key, which ended up more wasting time. This is when I decided to not buy the car, I was getting a bad omen. After I came home, I did research. I am not a lawyer, but based on my reading, NJ prohibits this type of practices. read more

Placing this comment here also in case this dealership attempts to remove my review on Google in their attempt to lie to more people. Easily the worst experience me or my husband have had at a Lexus dealership. Multiple problems came up as we thought about trading a car at this dealership. To start, my husband had messaged and confirmed that a specific car that was being listed as on the lot was actually in person for viewing at this dealership. A worker from the dealership later on also was able to pull up these messages confirming the worker said the car was currently on the lot. We then drove an hour to this dealership to find out that the person who had confirmed multiple times the car was on the lot was actually wrong and they did not have the car yet and they do this for "business purposes". This was a waste of time immediately because we specifically drove an hour for that exact car and no one informed us it wasn't actually there. To make things worse, we were trading in a higher end car and they made an offer for the car that was more than $10,000 below any other offer we had received from any other dealership. Mind you, ON THEIR OWN WEBSITE is a button you click and it sends you to a Kbb website to value your trade in, and there is currently a promotion at this dealership to do up to $2,000 above this amount listed by Kbb. On this same day we went to view the car the sales representative confirmed there was a $2,000 above Kbb promotion going on and I also directly received a text about this on the same day. The offer they gave for our trade in they did not offer any promotion, and it was more than a $14,000 difference than their own website valued the trade in. There was no explanation from the sales worker as to why their own website link could give a difference of $14,000 which is not a small difference. To add to this, they then tried to hold onto my husband's keys despite us saying multiple times that we wanted to leave and not do business with them considering the multiple lies and problems that occurred. Nonetheless, the sales representative appeared to be nice. However, we are definitely glad we did not end up buying a car from this dealership. Places like Lexus of Whippany or really any other Lexus dealership we went to was significantly more professional. We would not come back to this dealership or recommend this dealership to anyone. Also many of their 5 star reviews have been proved to be fake and it is now clear why their rating is below every other Lexus dealership. read more

I purchased my NX 450h+, and first I have to start with: 1. The sticker price said 63,xxx when I get the contract there was an additional 5,000 added on to the price... the manager tries explaining yes all the vehicles have this added on! I said "This is false advertising" then why don't ALL THE CARS HAVE IT SHOWING UP FRONT?! if I wasn't paying attention I would have paid this extra 2. I inquire about a service contract, agreed on additional 10 years a 100k for $4,457, then get the bait and switch... finalizing the paper work, they almost got me for 7 years 70k miles for that price!!! 3. Good luck trying to get real help from anyone in parts or sales... spoke to John in service, transfers me to parts, Jeff in parts transfers me back to John in sales, John hangs up on me!!! I call back, now everyone is in a meeting!!! !!! Needless to say I should have never bought my Lexus there! And will be taking my future business, and tell anyone who would listen not to take a chance here... TY have a nice day... More to come.... read more

I came in after a long day at several dealerships, and Alexander greeted me. He had me in and out in one day. Absolutely great dealer, great deals, and very kind salesman. 10/10 experience would absolutely go to Alexander again. read more

Just called tri-county Lexus to find out if a vehicle they have listed online is available. The vehicle was told is available I asked if they could tell me a price out the door. The sales person said MSRP plus dealer fees, registration and taxes. I asked if they could email me a quote said no. Then I asked if I could get the total including everything I was told to get a calculator so they could talk me through the math. How insane is that a luxury brand that want its customers to do the math because its to difficult for them to provide an accurate price. Lexus should be ashamed to do business like that. read more

All good until the final price was different than the price written 2hrs before. Ensure the price agreed upon is the final price.

Bait and switch sales tactics, they advertise a low price then add a fake $1900 reconditioning fee to the final price. save your time and money and go somewhere else. read more

I had an excellent experience at this Lexus dealership. I came for an off-brand car (Mazda) and a sales associate named Ren was able to show me the car even though it was before closing on a Saturday. I had to come back to test drive since the car was on a display ramp, though that was no fault by Ren. On Monday, the car was ready for test drive just like they promised. Ren was super helpful and informative about the vehicle. Even though the vehicle is off-brand, he was still helpful explaining the features of the Mazda and helping me find additional information. He was very forthcoming with the history and condition of the vehicle, as well as the fees that get tacked on after the price of the car itself. The car was in excellent condition and I was able to work with Ren to drop the price lower than the Sticker+Market Adjusted price. He was very respectful and kind in his help throughout the process. His manager Carlos was also super friendly and checked on us to make sure we were having a great experience. After looking for this make and model of car for some time, I have to say I am very happy leaving Tri-County Lexus with my Mazda CX-5. I highly recommend this dealership! read more

I had been taking my Lexus here for years, and they used to be pretty good, but lately they've been ripping me off. Recently, I brought my car in, because two of the locking Lugnuts were put on too tightly and I need them to be removed. They charged me $60 just for a diagnostic, even though I told him what the problem was, and then they wanted $300 to remove the two Lugnuts, and then wanted to charge me $15 per Lugnuts to replace the old ones! They also quoted me $700 for the front wheel bearings, and whopping $4000 for new brakes, for a total of $5,000!!! This was after trying to scare me into thinking that the front wheels could fall off at any time. They also ripped me off once before when I needed the hybrid battery replace... if it actually even needed to be done. Meanwhile, I found Lugnuts on Amazon for $2.50 each, and my local mechanic was able to remove the locked Lugnuts at no additional charge, replace the front bearings and install all new brakes for a total of $1400. If I could give them a NEGATIVE star rating, I would!!! read more

I've been coming to this dealer for several years. I've been to Englewood also, which is closer to my home town. The atmosphere here is pleasant. The waiting room is comfortable, the reception is nice. The service advisors appear knowledgeable and have no qualms about spending time discussing concerns. I will continue to return because the environment is quite good. read more

Tri-County Lexus - Car Dealers Near Me - Little Falls, New Jersey

See all

DO NOT BUY ANYTHING FROM THIS DEALERSHIP. It took 5 hours to get a contract signed , no call back after leaving 3 messages, receptionists act like you're bothering them . I never give reviews. I have never had such a bad experience at a dealership & felt the need to forewarn . Go to Paul Miller .. professional all the way! read more

This is the most deceptive Lexus dealership I have encountered so far. They had an advertisement in Car Gurus for a 2020 LX 570 with 22k miles for $80,025 which they got from an auction site. I sent a request to get an offer through True Car which I did get in writing. Started calling the dealership to get an appointment to go check the suv out. None of the salespeople I talked to knew they had this suv for sale. That was because it was not prepped yet. Finally one salesman gave me a day and time to go see it. I did go on June 9, 2022 and took a look at it. Liked it and when to the office with the sales associate who after asking me the regular questions about ID, financing, trade in etc, and with a deal written on sheet of paper where it said the price for the used 2020 LX 570 was $119,000 ! I said I had an offer in writing for $80,025. Then the agent when to get his manager who came to try to justify the mind blowing number. He said they made a mistake and that the price was $119,000 ! Not even when this suv was new with 0 miles was it worth that much. Window sticker was at $100k at the time 2 years ago. Market price for a 2020 LX 570is anywhere from $81,700 to $87,000 but trying to get $119,000 for a two year old car that went to auction is unheard of. I told him: you can keep your suv but engaging in false advertising is illegal and you will face consequences. In addition they wanted to steal my trade in which is worth $72,500 as I have written appraisals from Other Lexus dealership but they said they could give me $60,000! So in total they wanted to steal from me $52,000!! I left the dealership and swear I will never ever again visit this scammers. Lexus should not allow this type of deceitful sales tactics and penalize dealerships that engage in it. read more

See all

We were looking for a new car so we stopped into Tri State Lexus. Although we had never considered a Lexus before, Mohamed Alhiari helped us find the right car at the price I was looking for. I highly recommend Mohamed! read more

I bought a 2016 Ford Explorer from this dealership. The sales experience was pleasant enough. I test-drove the car for less than 5 minutes and there seemed to be no problems. Of course the day after I brought it home the engine was making a strange grinding sound consistently between 1500-2500 rpms and the transmission was shifting oddly. I make an appointment for the service department to look at it. This could not have been a new problem. The service department was not helpful and clearly had no idea what the problem was and stated it was "warped rotors". I brought to my trusted mechanics that I've been going to for years. They said no the rotors aren't warped and they aren't sure what the problem is but that the dealership should both the service and sales departments of the dealership and none of them were helpful and said it was my problem. Despite knowing they were wrong about the "warped rotors", I asked them to call me back with a quote to fix. They never did. I brought the car to a Ford dealership and they told me that there is over 40 hours of work that needs to be done with all this repair: 1. Torque converter, transmission front pump and assorted internal parts and hardware . This addresses the shaking at idle in gear. This is a $6200 repair. 2. right side engine mount. mount has metal on metal contact $580. 3. front exhaust flex pipe and hardware. this $1150 4. AIRBAG LIGHT. $1300 5. front lower control arms right and left. $1537 6. in line fuel pressure sensor above fuel tank. $1580 The repairs total more than the car is worth. I have already paid to replace 3 engine mounts last month as well along with some other repairs over the past few months. read more

This dealership have no any consideration for customer. The only thing they wanna is grab money from your pocket, meanwhile they treat you like you're 3 years old baby. They wanna your money meanwhile teach your lesson. This a total PUA skill dealership. But the fool thing is they never realized they are the clown, when they try to use simple trap to treat their potential customers. read more