We have lived at one of Tricons homes for almost a yr now. They have been so amazing! Any time we have needed anything they have been right on top of it. Alicia Carol is so amazing, so helpful and polite, always willing to dovwhst she can to assist us in any way. She is a truly caring lady. I'm so glad I chose to go with Tricon American homes. read more

If I could give them a Zero I would, the worse management company I have ever dealt with. Bad communication, laziness to follow through. Quick to come up with excuses for their negligence. I have had the biggest issue trying to move into a property that I was approved to move into on 06/24/19. After multiple emails to at least 4 different people, I was finally advised that the home was not ready to be moved into. After the maintenance man called me by mistake. You are better off renting from another management company. Absolutely the worse. read more

This is our second year in a Tricon home and I can honestly say (after three years of renting from a private owner), this has been a great experience so far. All maintenance issues have been dealt with in a timely manner, just last Friday I noticed the water heater was oozing in the garage and I phoned in the issue and we had a new water heater installed by the afternoon (the maintenance coordinator's in our region have been great). I've also sent in requests online through their residence portal and those have been taken care of within a day or so. All their workers/vendors have been on time with their appointments and Tricon was one of the very few companies out there that had no problem accepting a dog that was larger than the size of a poodle! read more

I just wanted to compliment Tricon on how quick they respond to service requests. Just about everyone I've requested has been scheduled immediately and completed within a few days. Well done!! read more

Horrible experience. Do not rent from this company. Tricon has been by far the worst rental property management company I have rented from. I've had plenty of places I've rented prior to this place in chandler. Their online payment system goes down conveniently around the 1st of the month. The hold times to call in and make a payment are 6 -7 hours long.... Yes 6 hours on hold. Their explanation was that it's the time of the month people need to pay rent so it's busy. This happened every month. They have also have a "smart home" fee they make you pay for, it's linked to the same app that the payment portal is through, so it goes down all the time. I payed for Coconut cleaning to come clean carpets when I moved out and tile( not required) about 1.5 years into living at the house because the tile grout was old and nasty. Even doing this, they charged me over $500 for cleaning out of my deposit when I had record of the maintenance guy telling me that everything looked great and that they are replacing and remodeling the interior of the house anyways when he stopped by to do the final move out inspection. So what was said and what was written down on paper were totally different, lies upon lies. Trying to squeeze every penny out of a renter and charge for things that didn't need to be payed for. I have emailed and called mcox@triconresidential.com and yherrera@triconresidential.com and tsanchez@triconresidential.com multiple times to try and prove receipts for cleaning, and to talk about fraudulent charges that Tricon added to my account. It was never rectified even after 2 weeks of trying to get ahold of anyone. Renters beware. Do not rent from this company. There are plenty of other reputable and trustworthy companies to rent from. Just save yourself the trouble. read more

I have been with Tricon for 5 years. My lease states payment is late on the 6th day of the month. I have consistently paid every year on time. For the last two months, I have received a email from a Tricon Collections employee hounding me that I have " unpaid" charges. The first month I called on the charges and were told, after looking at my account this was a error. The 2nd month I called and was told no I paid late on the 6th day. Untrue. I forwarded my payment confirmation from Tricon payment on the 5th. I have continued this same routine monthly payment on time for 5 years. Tricon recieves my screen shot confirmation and responds with .."what you sent was a payment confirmation. This doesn't show when Tricon processed the ledger to your account" And now in 5 years....its when Tricon processes "their ledges" is my problem? Legal document states tenent must make payment on a certain date. Your employee, Teresa is refusing to correct her error or comprehend was legal documents state. I will not be bullied and wrongfully charged. I will take my complaint via BBB, social media and need be to small claims lawyer. Which I work for. Educate and train your employees. read more

Getting in touch with these people is impossible. email or phone, both go unanswered. they really do suck at fixing issues in the house. we have had many issues. mold, leaks, water damage, the best one was when i was 9 months pregnant and the A/C messed up and I was in the house that read 90 degrees in there. they provided us with portable A/C's that also broke within a few hours. its been a bad experience. they have overcharged us and when we try to get a hold of them to get our reimbursement they don't respond....OH but let the rent be late, they will have everyone calling you. needless to say, its been annoying having to deal with them. i don't recommend people doing business with them. after our lease is over we are no longer renewing. read more

Do not do business with this company!!! I repeat do not do business with them. They are the #1 top thief's and worse company to rent from. They do not take care of the properties nor do they get the job done right the first time. Every time we had something go wrong they would have a contractor come in with the lowest bid that would not do the job right the first time. so there for they would have to get another contractor to come in and fix what they got another contractor to do that did not do it right the first time. There were times when I had 3 different contractors come into my home because the previous 2 didn't do the job right. By the time they got to a 3rd one they could of paid a well educated professional contractor to come and do the jobs right. My husband and I had a 2 year contract end the day of Dec 6 2018. We bought are first house, due to this we moved out of the rental property and paid are normal way as well as we were living there. Each month we had are rent drafted automatically through tricon. Big mistake! When are lease was about up a month before are two year mark, we wrote a email like are lease states giving are 30 day notice. When we did this Tricon changed the water and the electric over into there names Nov 30. I thought great! Now when we needed to turn in are keys as well as have the property walked through for the deposit to be returned it was a big pain in the a**. The person we had to get a hold of for a walk through was unavailable nor did he answer his phone. Finally when we did have the walk through he was please at the property. He said we will have are deposit sent to us in the mail. Dec 1st rent was automatically withdrawn let me remind you are two year lease was up Dec 6 and tricon had transferred everything over into there names the 30th of Nov. We got are deposit back but we did not get the money back that tricon took from us in the auto pay for rent, let me remind you are lease was up we owe no rent. Aaron Ward is a district manager that has handled the situation, she has refused to give this money back because she says we did not fill out a packet they provide for 30 day notice of not continuing to stay or resign lease. She did agree that in are lease it doesn't say we have to fill out this packet. The lease stated we have to provide a 30 day notice. She has refused to give are money back. If we did not do are job as a tenant than we would of never got a deposit back, but we did. This is theft to keep money and take money from someone's account when they are not living there. I think any judge in a court setting would agree. So we are having to take them to court now. The company employees are unprofessional they do not return calls they are hard to get a hold of, they will ignore and dodge clients when they do not want to speak to them. They will tell you to send a email. read more

We placed a work order to have our AC repaired as it abruptly stopped working in mid-80's weather. Our initial request was met with a response that someone would be out the following Wednesday, a 6 day wait time for repair. We quickly expressed that this was an unacceptable wait time for repair and were then told that it would be escalated to an emergency work order. Fast forward a week later and no response. We then received a voicemail 7 days later asking if we still needed to have our AC repaired and to call if it was still a valid request. We called back to the maintenance line and the agent was very apologetic about the wait and then provided the phone number for the vendor that would be responsible for making the repair. Yes, that's right, they wanted the resident to deal directly with the vendor which is laughable. We also called, emailed, and texted the maintenance supervisor who responded a day later and explained that we should have escalated the work order to emergency status which is what we did at the initial placement of that order (at least that was what we were told). In any case, we just ended up calling the vendor directly and they were also very apologetic and were in a state of disbelief that the work order was at this point, 10 days old. They sent some one out immediately to make the repair. Here is a breakdown of the ineptitude of this company: § There was no desire on the part of Tricon to make this ticket a priority for the resident and no lease clause exists that regulates temperature conditions for emergency work orders (though they do have a clause that makes the resident financially responsible for any work order more than 3 days old where the resident is non-responsive) § Even if there was an off chance that the work order was not placed as an emergency, do these folks even read the work orders in their queue? A simple glance at the work order would tell you this was not a "normal" wait time repair and could have been escalated by maintenance themselves. § They expected the resident to call the vendor to schedule the repair. If I could have done that initially, I would not have needed to place a ticket no? Or at the very least, they could have just provided that at the outset and we'd have been fine in no time. What the heck were we waiting on if the vendor could have done it? For them to simply make a phone call for us? That would have been the easiest work order in the world but I guess it takes a week to give them a call and schedule something. § Additionally, in terms of calling the vendor, does an auto shop expect the customer to call their vendor to order auto parts? Maybe I should call the produce company when Publix runs out of onions. Turns out, the issue stemmed from a faulty smart thermostat. You know the one we pay $16.95 a month for Smart Home service. So essentially, we paid for a hot home. And you know, they also say you get one month's credit for the service when you connect it to your wifi. We haven't seen that credit likely because, how do they know it's connected to your wifi lol? I'm guessing they expect you to call and inform them. Or maybe they expect us to call the Smart Home vendor to have the credit put on our account, but I digress. On the plus side, the people we've dealt with have been fairly nice even if they are oblivious. They just ostensibly don't know how to take care of their residents or exercise some basic logic. That said, I hate moving but we may just have to do just a year here and move on. We just can't afford to have something like this happen during the winter or some other issue like flooding or a broken water heater. I'd stay away from Tricon and find another reputable company to rent from. read more

Terrible company to deal with. They never return phone calls and it's impossible to get through to them. While I am not a customer of theirs, my neighbor rents from them. I have been trying to contact them regarding their property and can never reach them...ever! Myrna K read more

Tricon is the worst rental place I have ever rented from they said I broke my lease which I didn't I moved out on May 15th 2018 now they're saying I have $2,100 in damage which you got a deposit of 1200 and they trying to send it to collections they said the carpet toilet seats in the blinds need to be clean I still don't see what is $2,100 worth of damage and it won't send me the pictures other damage and ain't they didn't do a walk-through I might just have to take this to court read more

Please stay away from Tricon Residential they are a scam. My husband and I found a home for rent that we liked and called to schedule a showing on 12/4/20 We were advised the home was being renovated and would be available 12/18/20. When we called on 12/18 we were told their are no applications on the home but it's still not ready but we could apply with a $49.99 application fee for everyone in the home over 18 so basically $149.97 + a non refundable deposit of $250 for a grand total of $399.97 without seeing the home first. We were emailed an application we declined to complete and chose to wait for the the home to be available for viewing. I called again on 12/18/20 and was advised the home was still not ready but still no applications pending and the new available date would be 12/23/20. Let me note my husband and I had been by this home several times and never once had we seen a work truck/car or anyone at the home doing any work whatsoever at all, we took pictures each time we went by the home as well. Again 12/23 we called and were told the home is not ready and still being renovated and the new date is 1/6/21 still no pending applications. Called again on 1/6/21 was told home would be ready 1/15/21 still no pending apps. I checked the site everyday to make sure the home was available so today imagine my surprise when the site says this home has been rented. I call wait on hold 27 minutes and finally chose the option to be called back. An agent called back and said an application was put in on 1/6 after I called. Wow! Never have I dealt with such an unprofessional company with horrible communication and customer service. I am currently reaching out to HUD to file a Fair Housing Complaint as well as a complaint with the BBB to make sure Tricon does not do this to anyone else. Like many others who have complaints if I could rate them a 0 I would. Renter Beware! read more

I have been living in a Tricon home since April. While setting an appointment to see the house was a bit difficult working with the agent's schedule, the rest of the office staff has been wonderful to work with! I LOVE my house. It's been a wonderful experience. The second week that I was in the house, my water heater went out. They responded right away. They came out to repair it and when it failed again within a couple of days, they immediately replaced it. I have recommended them to friends. They also allow up to four pets -- that is uncommon but so appreciated! Update: I have been with Tricon now for seven months. My experience has continued to be exceptional! I put in a maintenance request because my mailbox was rusty and hard to close. The next morning I had a brand new mailbox! read more

I was a resident of Tricon American. I recently moved out and received an invoice that included a $270 fee for cleaning carpet. That would be fine if the home was wall to wall carpet. However the home ONLY HAS 3 ROOMS WITH CARPET and I know a whole house cost $270 not 3 rooms. Outrageous! read more

I have recently begun using Tricon American Homes as my landlord and they have been perfectly reasonable so far. I was able to tour the home by myself on my schedule. Once approved for the rental, I was a little worried at first when I mentioned a few maintenance issues and the agent said they typically rent their properties "as is". However, when I submitted my requests, they responded quickly and fixed my problems. The company is flexible with the ways you can pay rent and I am happy with my house so far. Update: I'm approaching my year lease and a couple of other mentions. We were broken into on a holiday weekend and there was no contact from the landlord. I just submitted a request to fix the broken window and they fixed it. I have now since gotten a security system. The break in happened the weekend AFTER the company emailed everyone saying you had to have renter's insurance. Gah. We had insurance at a previous home, but never got around to getting it again until after this break in. So get your rental insurance, folks- and if you live in Charlotte, you probably want an alarm system since I know several other people who have been robbed in all kinds of neighborhoods. read more

I rented from Tricon American Homes in Columbia, SC for 2 years. Upon move-in, our sewage backed up and started seeping through the shower drains, filled both bathtubs and backed up both toilets. They didn't call the work order in as an emergency and kept telling me that they are working on it. My kids and I had to use the gym to shower and Starbucks each day just to go to the bathroom for a week before someone came out. The sewage smelled so bad and finally after multiple calls, the last person asked, "why wasn't this put in as an emergency" (as if I would know why) and then got someone out immediately. The home I rented was also in an HOA and most minor maintenance issues were resolved timely but the yard had some major dead grass and so many trees that I actually received a warning citation from the HOA. The company tried to tell me that this was my fault at first for not watering enough?? (absurd) and after realizing that I actually know a bit about gardening and that I just moved in, they said they'd send someone out to fix it. Instead of sending a landscape professional, they sent the maintenance man with "red" mulch to cover the spots. The maintenance guy was very friendly and apologetic for the embarrassment of putting down red mulch and even said well my yard does look very festive now but it was not exactly what I was expecting. So I had to fix this myself with lots of dirt and grass seed...etc. Turned very expensive quickly. I called work orders in repeatedly for the toilet, the garage door falling off the tracks, the heating and air and the paint falling off the ceiling, which was never fully resolved. The water heater went out and it took them almost a week to come out. The air conditioner heated and cooled the upstairs room (only one room) with all it had but the entire downstairs was either extremely hot or extremely cold depending on the temperature outside. It was a big house and even the HVAC guy said there was nothing more he could do, they just needed to buy a bigger unit. So we just suffered through it. They charged me a pet deposit and pet rent on top of that for the two years and even raised my rent the second year. It is really expensive to move and being by myself as a single parent, I really didn't have any other option but to stay and pay it. Despite this long and very detailed review, I don't normally complain, I pay my rent on time on the day and not a day late ever and I always keep my house very tidy. Some would call it immaculate but I'd say the word tidy is a better description. I also will fix things myself if able just so I don't waste anyone's time or money. I'm just that person. But upon move out, this was the icing on the cake and the reason for this candid review. I cleaned the house from top to bottom, trying to follow the checklist as I have in the past homes I've lived in. Swept, mopped, cleaned the windows, frig, stove, baseboards, window seals, etc...you get the idea. I mowed the yard and added new mulch and even trimmed the trees. I receive my deposit back only to discover that they actually deducted $325 for exterior PRESSURE WASHING!!!!! I have never ever ever in all the years I've been renting, had to pressure wash a home that I have lived in! That's always been the landlord's responsibility. So I call and they don't answer so I emailed. She sends me a copy of the small print in the lease stating pressure wash. Now how sneaky is that? When I bring up the last two years of chaos, this person actually agrees with me but won't refund it because "I signed it". So, I want to save someone a lot of time, money and energy by writing this review. If you can avoid renting from this company, please try to go somewhere else! Thank you for reading and I hope this helps someone else. read more

After a very rough experience in a one year rental with Tricon. There were too many issues to list but the lack of customer service was by far the worst in any regards to what we experienced. We moved due to this. We did our part to give the home back as we received it, hoping Tricon would for once do their part. We are now past the 30 day timeline by law to return security deposit funds and here we sit multiple unanswered messages and emails, hung up on, told we would receive return calls multiple time. How many times does a company expect their customers to go through a hassle like this. As each appliance went out in our home, water damage and black mold we were forced to live through because of absolutely no return call for five weeks and now here we sit waiting for a company to once again cause us damages as they go past Florida law to continue to keep our security deposit. I have never had a worse experience with any company in general. Please head this warning choose another rental company. Please. read more

Good luck getting your deposit sent to you. I was told 45 days after move out and it is almost 60 and still no sign. Said they fixed the problem and it needed signatures on Monday. I email for tracking number of check and they said ACCOUNTING hasn't sent it yet, but would provide it when tracking number is generated. Today is Thursday and we are still waiting on Accounting management to sign. This is ridiculous. Of course they want your deposit within 2 days of Applying and getting accepted but I can not even get my check in 45 Days like promised. Quick to take it but sure drag their feet giving it back. read more

Helpful and friendly but absolutely ridiculous pet policy on their homes. $500 fee non-refundable for two small chihuahuas plus 35/month pet rent. No thanks read more

This company is horrible, I currently rent from them. I called to speak with someone about my lease and was told I would get a call back, never got it. I called the next day they informed me that they think the person I'm suppose to speak with is on vacation and they will have some else contact me. I still have not received anything and how do you not know where your employees are, just sad. It came time for me to pay rent and they increased my rent without informing me and without me resigning my lease, which I still have not spoken to anyone. I called the company to check on why rent was increased without my knowledge. I was on hold for 30mins, left a call back number and message, still no response. Horrible horrible company and customer service. read more

Please be very careful before you engage their self tour option. I was scheduled to view a property today and wasted nearly 2 hours of my day. I've used smaller companies whose self tour process is streamlined and effective. I was unable to view the home. After calling the agent Monica 30 times with no answer (straight to voicemail) even sent a text...I called the toll free number in California during business hours to only hear a recording that no one was in the office because it was past business hours! LOL. I can only imagine what their customer service experience is for their current tenants...this isn't a good look. How do you run a real estate office of this size so poorly? I want my $1.99 back read more

Oh where to start! I HIGHLY RECOMMEND YOU NEVER USE THIS COMPANY. I moved into a Tricon American Homes on February 1st 2019. In Dallas Georgia. I have had issues since I moved in. I didn't have a dishwasher for three weeks. There was rat feces coming from the Attic! Now let's get to the icing on the cake. I received a 330 dollar water bill. My husband I have never paid more than 45. We aren't here for 12 hours a day. We have us and a dog. We were told we used 6, 730 gallons in February. That is wasteful. My friends who have pools use less than that. Oh we will send out a plumber, but will only come when your home. I'm lucky I worked from home one day a week. I'm sorry I work to pay the bills you send me. Well at least I have done my research, the city reported that this house had a $700 plus water bill when it had no tenant. Zillow states this house was bought 11/7/18. I hope they can explain the high bill and the issues. The plumber that came today, he was awesome. However it is great that a house you bought in November has so many issues. Oh lets add another fun fact. They messed up on who the utilities were with before I moved in. I had to pay $150 dollar deposit to the city of dallas, to turn on water on January 30th as told to do by representatives at Tricon. Keep in mind my lease start date was 02/01/19. My neighborhood was changing to a private company to read the meter. So when the city of Dallas sent me a refunded check I received 117 dollars. I spoke to All in one the property management company that says they sent mailers to tricon telling them about the water changes. There is no reason they shouldn't have known. I got ripped off because no one could tell me how to switch the water to my name. It is not my fault that no one knows how the transition should take place. Now the new company is charging another 150 dollar deposit that is actually to cover the HOA. Even though in the lease it mentions HOA being covered by tricon. Coverage should include deposits and fees. I'm sure they will rob me of more money. Oh! I have talked to other tricon members in this subdivision. The water leaking issues is apparently super common. Also Tricon representatives have stated they know nothing about neighborhood HOA's, so it leaves your clients screwed. I'm sure you are going to report this to my region. I'm sure they won't respond. DON'T LIVE WITH TRICON AMERICAN HOMES. SAVE YOURSELF THE TROUBLE I WISH I HAD. read more

Worst company ever! They lie they are money hungry,they take advantage of ppl. They do not folkow terms on the lease. They steal too. Tricon had sent someone over to the house we were moving out of and changed the locks before we could get our deep freezer with all of our food out. All because the attorney they had used at eviction court didnt have evidence of them promising me& my family to move out by the 30th of April and have items removed up to five days afterwards ,they would ask for the eviction to be dismissed. I showed the judge that evidence. Attorney wanted dismissed the case due to lack of evidence on his part. Soon after court Tricon sent someone to change the locks and stole all of our food we had in our deep freezer. We surrender possession of property and removal of all property on the date agreed, now judge has summons us back be ause they f up. It still is an agreement that will be upheld by court. Ii believe they are paying a judge to try and win in their favor. Tricon ppl are just that a con. read more

Don't rent from these people they will never fix anything. They rent their properties with problems and try to charge you when you move out. They will raise your rent every renewal at least by 75 dollars or more. read more

This is not a company, it's an app and a call center. Everything is entirely machine or automated. You cool with some absolutely non-negotiable listing that you won't even have the chance to discuss with a human who can actually make any decision? Don't expect an agent to show up at a listing you're interested in. You'll pay for the pleasure of being a potential customer by giving them all of your personal information, which they'll likely sell for profit, a credit card, and a fee just to view anything, and it's still on you to access through their app. Do you think their service would be any more human *if*, after paying $55 for the application, you actually are approved? Don't be dumb. This is clearly a company that only cares about scalability and it amounts to an app that tries to remove humans from the loop, which makes it entirely impersonal & impossible to do anything other than exactly what they ORDER you to do... They operate in a take-it-or-leave-it manner. Well, not only will I leave-it regarding the home I am interested in, I'll also leave-it with any home they manage, you should walk away. This model will not work in a tougher real-estate environment than what we've had since the recession. read more

TRICON is SYNONYMOUS with: BEWARE!!!!! Penny Pinchers!!!!! Slum Landlord!!!!Faulty Rental Practices!!! The setting: My family and I lived at this Tricon home for one year! We were in Reno. We paid rent every month on time/before time! We maintained the property and it was spotless upon leaving! We moved in during fall and out in the dead of winter with ice and snow on the ground, and a smile on our faces! So ecstatic to be leaving! The beginning-We should of had a clue of who/what we were dealing with when they began adding charges to our ledger-It went from paying sewage charges quarterly to ever month! I'm not kidding there was a new hidden fee or charge added to our lease every couple of months! We have one pet(dog). It was established that we pay a non-refundable pet deposit of $500.00! They then- a couple months later -added $50.00 a month for pet rent onto our ledger! We began to have a clue when the second day living there, I turned on the faucet in the master bedroom, and my sink was stopped up. I began to plunger and black soot returned! I began to have a clue when in late spring, I turned on the central air and no air was blowing! This was the first attempt at using this unit! We finally decided to call Tricon and inform..... they made us trouble shoot and clean vents in the ceiling before agreeing to come out! They then said the maintenance will be charged to our ledger! Needless to say, I cancelled the service technician and bought a portable air conditioning unit...However, we remained very uncomfortable in those summer months! The move-out! At the end of our lease they offered a month-month, 6-months, or one year lease! We selected month-month! I began to have a clue when they added a fee of $300.00 a month for a month-month lease! We paid our rent and the fees! Several months later we gave a 30-day notice! They had the nerve to ask why I was leaving and can they help me to stay! I told them- NO, and I wish I could have left yesterday! I emailed every department in Tricon of my intent to vacate by Jan 29, 2017 on (12/29/16)! They responded back 9-days later on Jan 7th and informed me that I will need to fill out the official Tricon move-out form! I was given a 3- page form requiring all of the occupants signature! I returned the form 2- days later! I then received a call from the retention specialist stating they would have to charge for 2 additional weeks in February because they received my intent to vacate form 2-weeks before moving out.... which was a BOLD-FACED lie! The next email stated I would be charged $800.00 for the first two weeks in February! Get the picture? The conclusion: I moved out in Late January 2017 as planned! It was now Mar 2017. I was now living in California and wondered when the security deposit would arrive. As mentioned earlier, we left the house in Reno very clean thanks to professional carpet and house cleaners! I then received a letter that my entire security deposit was kept! What????? On what pretense?? Of course no reason given.......! To add insult to injury, I was called several times in April by Tricon Reps asking for $74.00 for a carpet cleaning fee!!!! I was fuming!!! I strongly wanted to litigate the unfair-faulty practices but was now located 8 hours away in CA and it wasn't worth it! So they ended up keeping the entire deposit of $1450 and I sent the additional $74.00 JUST TO GET TRICON OUT OF MY LIFE FOR EVER!! Signed: Mrs. Livid, but what can I do, but share with you!! read more

I have never worked with more professional people. My husband and I have been actively looking for a new home for almost 3 months and every time we liked a property and inquired about availability there was always, and I mean always, either an active application or it was already rented. Our leasing agent, Brandi, first showed us a house that was not quite right for us, but before we left she remembered an upcoming rental. My husband and I checked it out, we loved it and within 3 days we have our new home. Brandi could not have been more accommodating and a real pleasure to work with. Our processing agent, Maria, worked diligently on our application and got us approved in less than 24 hrs. I will recommend Tricon American Homes to anyone I find looking to relocate. read more

Current Experience has been terrible, and I'm a potential new tenant. I viewed a property after calling ahead to confirm it was available, after viewing, I called back the following morning to again confirm property was available, was told yes. Applied, only to get a email 30 mins later saying the house was already leased, if i could find another house i could transfer my app. So I found another property of interest. Drive to tour property enter lock box code. No Keys. Call the office to advise, they seem surprised, asked did no-one look at the houses after visits, rep said she didn't know. Currently fighting for a refund for the tour fees. COMPLETELY UNPROFESSIONAL, as if the moving experience isn't tough enough its just disappointing. Do Better Tricon. read more

I was approved for a house at 1302 sasswood ln. I was excited that it was everything we wanted. There where 2 people on the lease, only one of us received the copy of the lease. By the way the only give you 2 damn days to review the lease. Our lease was given to us on a Friday close to the close of business. One of us did not receive an email and we had a hard time getting in contact with anyone. Let's just say the house was put back On the market for someone else to be approved instead of calling us to see what happened on the next business day!!! read more

Do not rent through them they don't answer service repair calls in a timely manner my family went 3 weeks with no hot water due to broken water heater. They do not do walk thru inspections themselves they contract them out a take the side of the contractor. After 8 years of paying my rent on time contractor did walk thru a gave them a laundry list of repairs and now my family are being evicted 2 weeks before Christmas so heartless. read more

I've lived in the same home for over 5 years, and the home near us is managed by Tricon. I've alerted them several times about tenant's being loud as hell until 4-6 a.m., and they dont give a shit. It's one thing to have fun and to chill on the weekend, but these people are loud consistently through the week, and on weekends. Local police have handled it the best they can, but it starts with the management company. Stop letting assholes rent out properties to make money. read more

Beware... We rented from them for 5 years in the same house. Every year they get bought out and a new company with new employees take over. So there's no consistency. You call to talk to someone or email and a new person you don't even know is replaced. Took me 5 months to get my microwave looked at(it was smoking) goes to show their caring ways. Took 2 months for my ice maker to even be looked at. I was told we were getting a new fridge. I emptied to find out they were replacing the part and it took a year for a working dishwasher. Then... I give my 60 day notice to an employee who up and quit and never submitted my paperwork. So they tried holding me accountable. Such scammers. They never want to help ever. Dont waste your time with the management read more

I will never work with this realty company. it took 3 weeks for them to get back to me, only to say the property has been rented. Ridiculous. read more

Please America take time to read please do not lease from this property management company you will regret it. Tricon American Homes property Management. LGI Home Builders built these cheaply built homes. Palomino Ranch Subdivison Lamarque Tx 77568. I feel deeply this company is racist towards me as an African American Disabled Veteran Woman. I am 59 years old. I moved in this brand new leasing property in July 2019. I have had nothing but Problematic issues with his leasing company. The 1st leasing property I picked was 408 Palomino Stand Dr was vandalized by vandals numerous homes were vandalized I didn't feel comfortable on the street anymore. So I waited for a new leasing property around the corner. 320 Summer Horse Dr. Lamarque Tx 77568 this brand new leasing property and voltage feedback wiring issues and in the cable coax outlet in the living room 5 Comcast Xfinity cable boxes destroyed 3 WiFi boxes destroyed. Comcast tagged my account so I watch Antenna TV. LET ME EXPLAIN TRICON AMERICAN HOMES DID AGREE TO FIXED THE PROBLEM BUT THEY WOILD HAVE TO KNOCK DOWN BASKETBALL SIZE HOLES MANY AS 1 to 15 Holes in the sheet rock all over the property to fined the wiring problem. I ASKED to move AGAIN round the corner again THE REASON WHY I REQUESTED TO MOVE I HAVE MOVED at least 6 times due to I was living in Camillo Leasing Properties in Lamarque Tx VOLTAGE FEEDBACK WIRING PROBLEMS TO DIFFERENT LEASING PROPERTIES 941 Misty Run Ct Lamarque Tx 77568 and 909 Ember Wood Ct Lamarque Tx didn't want to go through this nightmare again so I requested to move again to 837 Painted Bison Dr. Lamarque Tx 77568 this leasing property. Let me explain The underground sprinkler system in this home next door Sprinkler 833 PAINTED BISON Dr Lamarque Tx broke The 829 Painted Drive Lamarque TX It LEAKED ONTO my leasing property. I made at 18 calls to maintenance they ignored all my complaints The Galveston County Heath Inspector was called LGI HOME BUILDERS was given a violation. The maintenance employee that they refused to terminate would go the the leasing property next door and see the problem and laugh this went on for weeks. I finally had enough I asked to terminate my lease agreement guess what ? they want me to sign a Non Disclosure agreement not Sue Tricon American Homes and it's affiliates hello not signing with all problems in American I continue to pay my 1900.00 in rent on time I'm hate living here I'm fear for my life and safety I never sleep stay up all night sleep in the day time. Tricon American Homes and LGI Homes Have turn this leasing community and its residents contractors against me to take the focus off the ongoing issues with their cheaply built homes. They next harassment they sent me a POSSIBLE NOISE AND ENJOYMENT LEASE VIOLATION AND DEPRIS IN THE COMMON AREAS this is just a career scare Tactics to INTIMIDATE ME HARASS ME VIOLATE MY FIRST AMENDMENT RIGHTS FREEDOM VIOLATE ME CIVIL LIBERTIES AS A HUMAN BEING I HAVE HUNDREDS IF VIDEO FOOTAGE EMAILS SCREENSHOTS, PHOTOS , TIMES AND DATES I HAVE CITY OF LAMARQUE TX CODE ENFORCEMENT EMAILS AND THE GALVESTON COUNTY HEALTH INSPECTOR VIOLATIONS. I HAVE SEVERE PTSD I SERVE MY COUNTRY HONORABLE DISCHARGE I'M also retired Law Enforcement Officer 28 years of service I have other major heart issues this property is inhabitable I fear for my life and safety this is hostile leaving community. I hate living here my lease is up November 17th 2019 The leasing property manager Purposely put START November 18th 2020 End November 17th 2019 Technically not supposed to be in this leasing property it should state November 17th 2020 These Big Cooperations Bully tenants with their over priced Attorneys I will have my day in Civil Court. I Thank everyone who read my review spread the word. I AM WILLING TO TAKE A POLYGRAPH AND PAY FOR IT IF ANYTHING I HAVE STATED IS UNTRUE AND INCORRECT. read more

The management has gotten better and more responsive. Thank you for your impoverishment

I can't wait till my lease ends next year. I have called Tricon American Homes about my A/C that's not cooling my home. The issue has been ongoing for 2 weeks already. They sent out Houston A/C Company and 3 different technicians have all 3 different diagnoses. and my A/C still not cooling. This is ridiculous and its been more than 2 weeks ago that I reported the issue and still haven't gotten any results. And I called the emergency line on Monday, July 13 to report it again because I can't stand the heat and asked them to talk to a manager and I still haven't received a call back from them and they still haven't even sent anyone. Poor customer service. I pay my rent on time every month and never late. I will never recommend anyone to rent from them. read more

I have updated my review after an email from Heather stating that some of my complaints were issues with Silver Bay Property Management, and took place before Tricon American Homes took over our lease. Dealing with this company can be extremely frustrating. When I called for maintenance because there was a bee hive inside our walls, I was told to spray it with a hose. Idiotic advice for sure. I had to push the issue, and kept stating over multiple phone calls the bees were INSIDE the wall. They finally sent out a technician to check, and he confirmed to them there were in fact bees inside our wall. He told them to send a professional. It should not take multiple phone calls, and two appointments to get something taken care of. I felt like they did not believe me when I made the request. Dealing with the billing front office has been the most stressful experience. They have made our move out immensely trying. Alicia has caused the greatest amount of our frustration - and panic attacks. She was arguing with me about our move out date. It had already been set via email with Shelly. But, once again, I was not believed. Alicia interrupted me constantly, contradicted herself, and was just plain rude. I originally gave this company a 1-star review because of Alicia, but that is not fair to the people that are asctually really nice. Heather has been an immense help with getting everything taken care of. And, Juan (the technician helping with our move out inspection) has been so kind. They deserve 5-stars. So, that averages out to a 3-stars. read more

Worst company to rent from. Hours on hold for customer service. They hold your deposit for months after move out and try to charge you bogus fees when your lease is coming to an end. -Oh and God forbid you're going to renew the lease.. get ready for the crazy increase. Good luck with them. read more

I am a current resident for Tricon Homes. Since the first day I have moved in to their property I have had issues in which would be of emergency, but according to the Management company they would need to be schedule days later. The first night I physically moved into the home my stove was not working. I called Tricon emergency at 844-874-2661. I spoke with someone that told me that they could not send anyone out on the Friday night because it was 6:00 p.m. and the soonest I could have someone come out was the following week Wednesday. I asked the person if they thought it was logical for someone who just moved in with groceries to cook dinner that night and the rest of the nights to have to wait a total of 5 days to have someone fix the stove for me? I was so upset that I ended up hanging the phone and had to call a vendor to fix the stove for me and pay $50 to come to find out that the wires were switch and that's the reason it was not working. Then within the month I had the kitchen sink begin leaking water and had to wait 2 days for the vendor to come out and fix the leak. I have one guest bedroom that has an AC vent that does not blow any air. Today was the icing on the cake. After 5 months of living in the house the kitchen sink pipe comes apart and I have gushing water all over the cabinet floor and into my kitchen floor. I immediately submitted a High priority maintenance request at 1 p.m. today. I did not get a response back. I decided to call and let them know that the kitchen sink had the pipes come loose and I needed it to be fixed. I had Angel from Tricon service request tell me that the soonest they can have someone would be Monday morning otherwise I would need to wait until Thursday. On top of this the AC unit is not working properly and I was provided with the vendor's number to call and schedule them to come out. Overall, I suggest that if you are looking to rent from Tricon make sure that you are ready to pay out of pocket for your repairs or be ready to do the work yourself. This is a poorly managed company when it comes to repairs. I am sure that I will not be renewing my lease with them. read more

DON'T RENT FROM THEM. Our neighbor is living in one of their properties. A few years ago, the neighbors called the company to have our mutual fence replaced. It's a 40 year old fence, that was being held together by a nail and a prayer. It took the company weeks to return a call, and finally send someone out. They propped up their sides with 1 board, and called it "fine". Fast forward to a month ago. We decided to remove some ivy from the tree in our backyard, and some of it was attached to the fence. Needless to say, the whole fence started coming apart. Boards dropping, poles falling out of holes, etc. We got ahold of the neighbor who gave us Tricon's information. So we and the neighbor who rents from them called them to let them know we needed to put up a new fence. Over a week went by, we tried emailing, and....nothing. The neighbor has a dog, and so we HAD to replace the fence asap. We found someone to do it, for a very reasonable price. We have since contacted Tricon MULTIPLE times, and they are refusing to pay their half stating that its because they didn't use "their contractor" We would have be fine using "their" person, but the company never got back to us to set up a time, and it had to be done. I can't believe the lack of professionalism from this company. If you are local, you are waaaaay better off renting from Solano Property Management. read more