Gave them my dryer info. Appointment was two days time frame. If they cannot get or have the part…read more Don't show up or re-schedule the appointment again. 1. Late to the appointment 2. Time frame was for two hours. Rush out immediately after thirty minutes saying he don't have the right part. 3. Pay $75 just for the partial inspection. Rather than getting it fixed. I had to call another repair company that actually does their job. You realize people's time/money don't grow on tree. Please don't justify anything because this is bad business. I requested the service, explained what was wrong with it. Still, trying to say he don't have the part. If you don't have a supplier don't fucking show up.

He was punctual, courteous, and professional during the initial visit, which I appreciated. He…read morecleaned out the dishwasher filter and provided some guidance, explaining that the issue appeared to be plumbing-related. However, after he left, the dishwasher wouldn't even start draining at all. When I reached out to let him know, the response was disappointing. Instead of offering to reassess or troubleshoot, he immediately assumed it was user error and said it would cost another service fee for him to return. I would have been completely understanding if he had come back, evaluated the situation, and explained that it was a different issue requiring additional work. But the quick jump to conclusions without taking a second look didn't sit well with me. I ended up calling another technician who was able to diagnose and fix the problem. Overall, a good first impression, but the follow-up and customer service after the visit were lacking.

It took Gary awhile to get back to me. He was recommended by…read moreour regular repair person so i waited. Our freezer door would not close and Gary spotted something that kept it open right away. It was the trim from the shelf that was loose and my husband probably ripped it off and threw back in there. So... We were stupid but it's fixed

Called Gary in the morning about my washer and he had it fixed by lunch time! Excellent service!read more

Mom's washing machine broke and she assumed that we would need to replace it with a new washer…read more They were super fast to respond and then fixed the washer super quick. They weee communicative and did a great job

Fast service, fair pricing. Excellent communication as to problem and offers recommendations…read more Professional company.

Hjalmar fixed an expensive, but finicky wine refrigerator in a jiffy! Had the right tools and the…read moreright knowledge to get it done. Also a pleasant person to work with!

Hjalmar did a wonderful job for my dryer and washer fast service and I was very happy to have my…read moreappliances back to use them I recommend him best service He explained what was wrong with my appliances and did a great job Thank you so much I appreciate so much your service

I did not use Top Tier Appliance Repair but appreciate their help. I had contacted 3 other…read morecompanies to service my Viking range that were quick to respond "we don't service your area" or "we charge a diagnostic fee that doesn't go towards the service/repair"...etc Vissal from Top Tier Appliance Repair quickly responded via text, provided his number and said to call to call him (at my convenience) to better understand the issue. Other companies didn't even bother asking. Basically, the oven temperature no longer consistent and fluctuates 50 degrees. This started after I was cleaning and my drip tray got caught on some wiring. After a 10-minute consultation, Vissal asked for the model number and once found, could set up the appointment. The next day I realized that even though I've had my Viking range 15 years (no longer under warranty) that it would be best to contact an Authorized Viking Repair company - I was referred to a company in San Jose. I texted Vissal that I was going another route and he quickly responded no problem. Friendly and professional customer service and thanks to Vissal for taking the time to work with me! It showed he really wanted to help which is much appreciated! Another 5-star review added to Top Tier Appliance Repair!

Fraudulent company, will be reporting to the BBB. Vissal (check goes directly to Sam Vissals…read moreconsulting 1077 80th avenue apt b Oakland) scammed my elderly father out of $600 off a new refrigerator circuit board. Kitchen aid sells new ones for $435, he lied and said he would have to repair and needed the $600 upfront. Within 30 min the check was cashed and he won't respond to my dads several calls, my calls. I will be sending police and there is a special place for you. You don't think there is family behind old people. You're a crook. And yes we have the correct company.

Joselito was AMAZING! He came same day on short notice, and even called me back to setup an earlier…read moreappointment when i asked! He came in and diagnosed the FED/FTD error within 5 minutes, and then proceeded to fix it within 10 minutes, even coming up with his own makeshift parts to knock it out! Even a good deal of THAT time was spent explaining the fix to me after i asked a slew of questions about how in the world he was able to fix it so fast! THIS guy is the Truth! Call iTech if you want it done right and you want it done fast!

I contacted this company to inquire about an appliance repair estimate and simply asked whether…read morethey were insured before allowing any work to be done in my home. Instead of providing proof of insurance or answering professionally, they refused to provide the information altogether. As a homeowner, I don't think it's unreasonable to move cautiously when hiring someone to perform electrical/appliance repairs. Reputable repair companies typically understand why customers want to verify insurance coverage in case damage occurs during service. The refusal to provide basic insurance information was a major red flag for me, so I decided not to move forward. Transparency and professionalism matter when inviting a business into your home.

Perseverance!!! Word of the day…read more Contacted Kyle of Jebs Appliance when our four year old Whirlpool Dishwasher ceased to function properly. Kyle arrived and trouble shot the problem and determined that the motherboard died. New one ordered. Kyle installed the new board... NO JOY IN MUDVILLE!! Checking... rechecking.... Finally he determined what caused the issue was a double fault. A short on the main power input caused the mother board to fail. All is good.... Thanks to perseverance!! Well done Kyle.

Jeb has always gone above and beyond what I expect from used appliance seller. He trys to make…read moreevery interaction great for all parties! Great prices also.

Clothes dryer not heating. I was recommended to call by San Leandro Parts Distributor. I called in…read morethe morning and spoke with Mark, the owner. He showed a few hours later and called to tell me he was on his way. On time, professionally dressed and was fast. He also suggested to blow the lint out of the pipe. He was right! I would 100% tell you to keep his number handy. Cost $191.00 and the dryer was working within a few hours from the initial call. NOTE: Check or cash only

Mark was terrific!…read more He came over right on time (which was within one hour after speaking with him on the phone). He was honest about the issues we had and quick with solutions. He was very affordable and professional and we highly recommend him for appliance repair!