I took my Impreza to Troncalli back in 2013 for a driver's side impact collision repair. The technicians had to cut out the door pillar, weld a new one onto the frame and if I recall correctly replace 1-2 doors. They did a superb job technically speaking. When we picked up the car there was a few minor details that were off - for example the driver door when closed was slightly misaligned. They took the car in the back and tweaked everything right then; they are very quick workers to boot! Normally this would be a five star review. I noticed three years later that the door pillar stickers were never replaced. I rang the collision department, they pulled my file, saw that no stickers had been ordered, so now we discuss ordering replacements. Surprisingly, this official dealer could not tell me which stickers were factory and needed ordering. The gentleman blamed the part ordering system, which he said could not get that specific. Also surprisingly, Subaru of America will not replace the VIN sticker per policy. I now realize the burden is on me to locate the same make/model/year/trim vehicle and deliver pictures of the three door stickers to Troncalli, as they had none on the lot. Luckily enough I did during the third phone call. I would have another 5 phone call conversations with Collision (8 calls total) over a period of 8 weeks to finally get them ordered and available for pickup. I kept a log - felt like it was a running joke ("Hi this is [name] calling about [issue], I haven't heard from anyone. You'll follow up? OK, thanks"). I had that conversation 5 separate times with the same person. I would give 5 stars to the techs in the back, 2 stars for the up front folks if I could. I give them the benefit of the doubt that they are just overworked. read more

Jim was AWESOME test drove the car yesterday, no pressure to buy, was thoughtful about what I wanted and not making the sale. The manager was busy, and it was after 7pm, so I was able to leave to think and sleep on it. Decided YES, I want the car, text/called him throughout the day, he answered all of my questions with patience and I went back after work and we made the deal. I drove home in my beautiful 2019 WRX! I am in love and I am a former BMW lover... let me tell you, DRIVE A SUBARU BEFORE YOU BUY A BMW, and go see my friend Jim @ Troncalli Subaru read more

Troncalli Subaru - Body Shops Near Me - Cumming, Georgia

This dealership is complete shady. I told them that I ended up working with a different dealership and then they through an incentive that beat the other dealerships by $1300. Well the other dealership was already giving me the car at invoice so $1300 below invoice just did not seem right. I figured if they went that low, they will get their money somewhere else. I ask Bob Shiver (Dealer I was working with) to send me details/information on the numbers so we could get to an Out The Door price. He said he needed a $500 deposit first. Now I know the dealership does not need a deposit to offer a potential customer some information. I asked again and he comes back with, "a deposit of just $500 that is refundable we will get the vehicle we found for you". I suggest to not do business with these guys unless it is in person and not to fall for anything thats under invoice especially on an STI (High Value/Rare) vehicle. No one goes under invoice unless they get their money back from fees or a bad trade offer or similar reason. read more

HORRIBLE, Racist-like experience; especially for a new car buyer. I originally contacted the Kennesaw location several times, and not once did someone contact me back based off of my online Build specs. So, I contacted Troncalli Subaru and we went back & forth on different builds they had on the lot, but in the end I wanted mine build specifically to my liking. Drove to the shop on a Saturday and the sales person showed me a car they had on the lot that he claimed was close to my Build specs. I explained that my build was what I wanted in the end, and his response was he couldn't order my build due to NOT having a VIN or Title for the Financing Company's (NAVY Fed) 29k check. I was shocked to say the least, as the whole reason a Build is put together is for a customer's ability to customize the car to their liking and NOT having to purchase a car with things the Dealership (GM) ordered. The Subaru they showed had mats and other things not needed by experienced buyers that would eventually purchase WeatherTech mats, Thule/Yakima roof racks and so on - something Subaru would know NOTHING about as they build cars, not the extras. I wasn't content, but after he explained that my build wouldn't arrive till mid-January, and gave me incentives to purchase the one on the lot, I gave in and we begin negotiating on the numbers. I handed him the NAVY Fed check and asked if Prior Service gets any type of discounts on a new purchase, and out of the blue he says, "We need to fill out a OFAC check". OFAC?! Never heard of it, and with all the cars I've purchased it's obviously a new term for me. He explained that the check was for terrorist watch and that it requires my Social Security number. I said NO WAY, why would I let you run my SS, so you can add negative points to my FICO. He left to converse with some guy about this, and I followed him to see what this was about. The guy said anyone purchasing a new car has to fill one of these out, and I'm thinking I purchased a car last year and never filled this out - so what gives?! The guy said if I didn't fill it out, to go purchase a Used car then. I was baffled at his comments and decided to leave the dealership to go for a smoke before I started with the derogatory remarks. The salesman stayed in and eventually came out, he began to tell me that the check was only for Homeland Security and it wouldn't affect my credit score. We returned into his office and I gave in, filled out the form and the check was initiated - clean and clear. As we continued with the Agreement aka Finance Terms, he walked over to the Finance Mgr. and asked me to come on over to complete the paperwork. The Finance Mgr. portion was smooth and just, he even shared with me the OFAC report and as he scrolled down the list to my name, all I see are the Latin and Middle Eastern names he had gone through. Shocking, but at this point I just wanted to complete my sale and leave in my Vette (car was being delivered). When I finally got home I looked up the OFAC info and it's for people that spend over 10k CASH on a sale, NOT for someone with a NAVY Fed check of 29k. I was appalled by the deceit from this one Dealership and thought - these guys NEVER showed me any of the features about this car, let alone treated me the way I've seen and expected with other Dealerships during all my past purchases. This place should be reprimanded or put on report by Subaru America. read more

I purchased my 2011 Subaru several years ago based on Consumer Report recommendations...the purchase at Troncalli went very well. Their service has always been excellent however, all of my expectations were surpassed yesterday. I mentioned to John in Service my concerns as a 69 year old during the Covid19 getting my car serviced. He advised they would pick up my car, leave a car with keys as a courtesy & deliver my car once service was completed. A very nice young man Brian, handled the pick up/delivery....I was wowed!!! read more

I had a terrible experience a few years ago with an employee which no longer works there. My wife and I, having previously owned a Legacy and Outback, wanted to look at the new 21's. We met with Randy and was able to complete a deal on a new XT model. Randy was very helpful and professional while dealing with us. We also met with Juddson, finance mgr, who did not try to push any "extras" on us while finalizing the purchase. Great car, great employees and a happy wife. Thanks Randy read more

I bought a Certified Pre-Owned Outback from Troncalli. It was two years old, but turned out to have five year-old tires. When I took it in for its first service, they told me "Oh - you need new tires." This is an ugly way of doing business, and it's why some dealers get a bad reputation. read more

Amazed at the incompetence. Sent in an inquiry about needing a paint touch up using a premium color from a few years back. Wanted to know if they were able to get that paint. Specified that I preferred email and not to call me while I'm at work. Called me twice during my busiest hours at work before sending me an email. Some idiot named Randy Melendez sent me an email about trading in my car. Not what I wanted to do so I didn't reply. Two days later he sends me another email about trading in my car and test driving some new ones. I'm still getting calls during work that I'm not picking up and he's sent me like 3-4 emails about test driving their new cars. Still waiting for something related to my inquiry. So Randy sends me another email desperate and upset that I haven't been replying to him, I reply and tell him I have no interest in test driving new cars, trading in my car, or anything related to sales and that my inquiry was to the body shop... He replies with a fricking email about car accessories. Hate to block the dealership I bought my car from as I still get my car serviced there but are you kidding me? If Randy Melendez sends me another email or calls me during work I'm going to lose it. read more

The service centre was horrible asked me to bring my car in one week late so that they can order the parts and fix it for me I did so and they kept my car for two days and finally end up saying this cannot be repaired please go back to the dealer you bought the car from. They said the part I was looking for was deprecated by Mopar, which was completely wrong. read more

Great fresh look to the dealership, welcoming and helpful staff, very responsive to questions and delivered what I was looking for within a few minutes of our visit. Bob Shiver is a terrific guy to work with and really knows his business. We bought a new Outback and he took us through all the bells and whistles without a missed beat. Has since follow-up three times to be sure all is going as planned. read more

I just want to say that these are some of the kindest people on earth. Brought a Subaru here to get inspected and it only took them an hour and a half. Thiago Ding was a phinominal employee, he picked us up from a restarunt in his own vehicle when the shuttle was busy. If I found give them more stars I would! read more

Brought Crosstrek for service on recall. They had my car for more than 4 hours before someone admitted that they were waiting and hoping that UPS would deliver the parts. RIDICULOUS! They have no respect for your time. They could have been honest and called to reschedule the service appointment. They did not even mention the situation when I initially checked in. I expect better customer service from a Subaru dealership. read more

With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I went ahead and registered for it. Just when I was about to head over there, I happened to find Troncalli Subaru dealership which is much closer to my house. I then called them up and asked whether they would be able to honor the $25 for a test drive like the other dealership. Charlie Saines was the one I spoke to and he agreed to honor the $25 offer. They would need to enter a promo code for that to be processed. I then went there to experience the test drive. Charlie, however was busy and not available when I got there, so another sales person (Alexander Tharpe) helped with arranging the test drive for me. I also mentioned to this sales person about the $25 that Charlie agreed on. A few days later , I went on line to check out the status on my registration for the $25 associated with the test drive, but didn't see a code being entered yet. I then called Charlie and was told he would enter the promo code for that to be processed and it will take a few weeks, while the fine print on the website says it only takes 3-5 days. While not seeing a code entered for the $25, I called Charlie again in the second week but was told he would handle it but it's going to take some time. During the 3rd week, I called the sales manager Alex Avrutsky about nothing had been done for my $25, and he said he would check with Charlie and get back to me. Believe or not, that phone call was the last time I ever got to talk to the sales manager and nothing had been heard from him ever since, despite numerous phone calls I made afterworlds. I also tried to contact the general manager Michael Barlow but never got to talk to him either. Besides Being upset and frustrated with having nobody get back with me on this $25, my bigger question is how well they would really take care of their customers?? No response, no follow-up, not doing what they promised, from neither of those three people: Charley, the sales manager, and the GM. What kind of credibility are they building through the poor service to a potential car buyer??? read more

I have been going to troncalli Subaru for sales, service and collision for several years. They used to be the best around in all areas. Went in for a minor repair on a side mirror. I don't know if the collision department never ordered the part or it all got lost in the shuffle... I had to call a week later to find out what happened to a part they told me would be there in a day. They had to paint the part they told me came in already painted. So I waited over a week for a 35 minute fix! But the absolute worse part of the service was there was no communication or returned calls by Naomi. Very frustrating to do business with someone who won't take ownership of a mistake, and will not only not return calls, but avoid speaking to you. Not once did they call me. All communication was initiated by me The manager in the end did try and and make things right, the work is fine. But I'll,probably go elsewhere for future fixes due to the lack of customer service. Sorry guys, you used to be the best. read more

Glad I didn't read the reviews on this dealership as I'd have missed out on a great experience. My wife actually started the process and had called some other Subaru dealers closer to home. They treated her with indifference and outright stupidity. She had questions and they couldn't be bothered to do their jobs as sales people and basically blew her off. She went to the Troncalli dealership alone to look and was treated very well, they took time and answered her questions. We went back together on Saturday and I went over the transaction, as it turned out I liked the car as well and we both ended up purchasing a new Subaru Outback. James Kessler and Brett Bauer were great to deal with on the sales side and Alex Avrutsky was very professional. I'm not sure why some of the other folks have had issues but I've bought quite a few cars in my lifetime and the experience we had here was tops, highly recommend the vehicle and the dealership. read more

If you are on the fence about purchasing from this dealership, take comfort in knowing that their sales staff is second to none. I visited this dealership last night at 7p (Friday night, 1hr before closing) to help my husband find a replacement for his 12 year old car he unexpectedly had to retire due to being rear-ended. Michael (GM), Darryl (salesman), and Casey (Finance) are as top-notch as it gets! At exactly 8:33pm, we were driving home in our new Subaru, glad to have chosen Troncolli. They are an upfront, no-hassle, down-to-earth staff and couldn't be happier with our purchase! read more

ABSOLUTE TERRIBLE EXPERIENCE LESS THAN 1 STAR Troncalli was giving away a $50 Visa gift card with any test drive, so I thought it would be a perfect time to finally test drive a Crosstrek and Foster, since I was semi-close to dealership and my parents finally liked Subarus. I am currently in college, and the closest dealership to my hometown is well over an hour away so this was an ideal time to test drive. My mom heard of the gift card deal and filled out the paperwork and had me print it off and take it to the dealership. I walked in the door and start speaking with Bob Shriver and am immediately told I can not test drive any vehicle because I am not 21. I have been to Jeep, Toyota, Ford, Honda, Nissan, and more and had no problem test driving a car. Bob then tells me I will not be receiving the gift card because I am not my mother, who filled out the form. So, I asked if could still test drive and not get the gift card since I drove 40 minutes here. He told me no that you have to be 21. He did not offer to show me anything. So, I walked out called my mom and looked at their paperwork and saw that the driver needed to be at least 18 years old. Therefore, I went back into the dealership and showed the front desk lady that their paperwork said 18, and she still told me no that it said the 18 year old needed a legal adult. I showed her the paper again and she still refused to show me anything. I have never in my life been treated more like a child. They were doing everything they could to not give me the gift card. They kept telling me my mom could come down and test drive, but I kept reminding them she lived 2 hours away, and they could care less. They treated my like a complete child and had absolutely no respect for me. I absolutely refuse to buy a vehicle here or recommend this dealership to anyone. read more

Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drove out in under an hour and a half with a gorgeous Crosstrek 2.0i Premium for a heck of a deal. They even paired my phone to the car for us! Thanks for staying late and making the deal happen. This was the best car experience we've ever had. I am sure we'll be back! read more

Purchased my third Subaru WRX, but my first from Troncalli. The sales staff we excellent. They know the cars, and features and are no pressure. I was allowed to test drive the WRX ( three of them ) unlike at Subaru of Gwinnett. No pressure and efficient. I am very happy with my experience. read more

I purchased my new Subaru from Charlie Saines. I told him exactly what I wanted and what my budget was. Charlie found the exact car that I wanted at slightly less than my budget. He says hello to me each time that I take it in for service, and has willingly reset my Bluetooth for me twice. The service department always takes my car at the appointment time and has it ready reasonably quickly. I replied to Troncalli's follow up questionnaire about a minor problem and their Service Manager, Mr. Stewart, followed up with a phone call to me and took care of it in a very pleasant way. This is a very well run business that I highly recommend. read more

!!!Michael Stewart, Cory Brannon, Charlie The-Subaru-Guy, and Casey Cash!!! These are the ones who made the difference. I dreamed of owning a Subaru. The most convenient location was Subaru of Gwinnett. Once I arrived and was judged and pressured by Elizabeth and Charles, telling me no other car dealership in Atlanta would offer me a vehicle, due to my credit, were offensive regarding which car my credit would 'allow' me to drive, and they made a 'sweet deal' for me with their favorite banker at Chase, They then called me 3 days later demanding more money for me to keep the car. This saga lasted 15 days. Subaru of America ended up getting involved and took care of me. After discussing this encounter with other Subaru owners, they all spoke highly of Troncalli. Even though it is out of my way, in every way, I decided to try them out. They were most welcoming and assured me I never had to return to Gwinnett. After a 14 month struggle with replacing modules and parts for the same issue on a brand new car, Charlie and Casey helped me into a 2019. But along the way, Michael Stewart even FaceTimed me at one point. My son and I were in a dire situation and he walked me through uninstalling the battery in the car, reinstalling it, and called to follow-up that evening, to be sure we were not stranded again. It may sound corny, but I will not easily forget his help that day. He and Cory Brannon talked me through resetting the BLS over six times. They car would disable itself and I would have to uninstall the battery again and again. They replaced module after module. Brooke even fielded several of my frustrated calls. I was convinced I was done with Subaru, not the people, but with Subaru in general. The service was amazing but I can't feel unsafe on the road, with my 8-year old. After being talked off the frustration ledge by Cory, yet again, he ushered me over to Charlie. Charlie and Casey were able to help me feel confident about Subaru again. I now have the 2019 Crosstrek and feel like I have an entire team of people who support my safety and will continue to support my Subaru journey. I believe sales is about people and relationships. The people at Troncalli go above and beyond. Subaru of America went above and beyond over my terrible service at Gwinnett. Troncalli will always have my business! Subaru of America should be grateful they have Troncalli on their side. read more

Finally a good car buying experience. When I went to Troncalli Subaru in Cumming I was greeted by Bobbi Patterson. Unlike other places where you feel like the sales people are racing to get to you first, Bobbi was so nice and personable. She didn't try to push me to get something I didn't want. Instead, she listened to me and showed me the cars I was interested in. Thanks Bobbi! read more

We had a great buying experience. The Subaru is a a fantastic product. Bob Shiver, the internet sales manager is very knowledgeable of the product and a true professional read more

At the beginning of 2019, I called the Subaru Service Department of Troncalli about an issue with my Outback. I was told John would help me; he would return my call. He never did. I called another Subaru dealer in Sandy Springs and my question was answered. During the last quarter of 2019, my wife and I were in the Subaru Service Department at Troncalli. I was told by a service rep he couldn't answer my question, so he paged John. John did not respond to his page (although, I was told, he was helping another customer). Never heard from the almighty John. A new car sales representative at Troncalli finally gave me the answer. Yesterday morning, February 12, 2020, I called Troncalli with a question about my dash instrumentation. The woman who answered the phone said John would be the one to answer my question. (Ahhh, yes, the great John.) She said, John will call me. Guess what? No call. I don't know John, but he must sit on the right hand of God; he is superior to all; and he is so busy being John that he doesn't have time to return phone calls. That's my guess. So I called the customer-focused Subaru dealer again in Sandy Springs and my question was answered. read more

Charlie and the whole Troncalli team was very helpful and didn't play any games with me and my wife as we purchased a new Subaru Crosstrek from them for a truly great price. Would definitely recommend them to a friend or family member. read more

I purchased a new Subaru Forester from Charlie Saines at Troncalli Subaru, and am very pleased with the automobile and with the way that Mr. Saines took care of us. I told him what we were looking for and what our budget was, and he found exactly what we wanted. He did not put any pressure on us like another Subaru dealer did, but seemed very interested in fulfilling our desires. Thanks, Charlie. read more

Without a doubt, buying our new Forester from Subaru Bob was the best car buying experience we've had to date. Not only was Subaru Bob and the rest of the staff very knowledgeable, but also very professional, courteous, and really made you feel like family. Bob was extremely patient with us throughout which allowed us to leave the dealership at the end of the day knowing that we got the perfect vehicle for us. We couldn't be happier about our purchase. Thanks Suburu Bob and Troncalli Subaru! read more

I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my information out to lenders but have yet to call me! It has been one week and still nothing! I had to call in and check on my application and each time I was passed off to someone new! At one point I spoke to someone who said they had some denials (common when buying a car as we all know) but when I asked for what reasons or if we could request a counter offer I was cut off quickly and told the lenders will send me a letter. Duh! that is a given but I have the right to know what is going on and instead was dismissed and continue to be dismissed. After being fed up with all of this I called to speak with the owner and was told he is permanently unavailable then was forwarded to the general manager whom has yet to return my call! All in all I would not recommend this dealer to anyone because of the HORRIBLE CUSTOMER SERVICE! read more

Don't waste your time. The salespeople are really helpful when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolutely terrible. For starters, my turbo went out so I brought it to them to fix. After repairs were made, I picked up my car and got no further than 9 miles down the road before i lost oil pressure. Once the tow truck picked me up and we got back to the dealership, it was determined that the motor needed to be overhauled. Now after this happened it ran decently for the next 30k miles except the bearing noise, messed up starter which would grind on the flywheel, and some other minor repairs which were neglected to be repaired at my request. Then the motor started knocking. Once again, I bring it back to see what's up. Without performing any type of mechanical test or taking anything off of the vehicle, they could tell me it needed a short block and a turbo. This sounded absolutely ridiculous, so I called every Subaru dealership in the state of Georgia, and not one of them had these unheard of amazing diagnostic skills. They are NOT a credited member of the Better Business Bureau, so that won't get you anywhere, and Subaru of America doesn't want to do anything to help. Now they expect me to PAY them to take it apart and determine whether it was a latent defect from previous repairs(which they assured me is not possible because they don't make mistakes....ever). read more