Been drinking their mango low fat smoothie everyday for 4 days. Gotta say it was a lifesaver for post operation as it really improved my mood. Service is meh. Could be alil more personable like they have none at all. Ambience is actually kinda nice how they try to give it a beach vibe. read more

1 Star - Disappointing experience and poor service I had a really frustrating experience at this Tropical Smoothie location around 1:30 AM. Earlier that night, I tried going to a closer location that was unexpectedly closed, so I drove about 15 minutes out of my way to this one. When I arrived, the front door was unlocked, so I walked in--only to be immediately told in a rude tone, "you're not supposed to be in here." There was no sign or indication that the store was drive-thru only, which made the situation confusing and unnecessary. I then went through the drive-thru to order. I got a Sunrise Sunset with mango and a Paradise Point. When I asked for a Blimey Limey, the employee responded in a dismissive and unprofessional tone that it wasn't on the menu. I ended up changing it to a Jetty Punch with orange juice and lime. After paying, I waited about 15 minutes for the order. When I finally got home (another 20 minutes later), I realized the drinks were wrong. None of the requested add-ins were included, and the Paradise Point had banana added--something we specifically did not want. In total, I spent about 45 minutes and $28 for incorrect drinks and rude service. Between the lack of clear communication, the attitude from staff, and the inaccurate order, this was a very disappointing experience. I wouldn't recommend this location based on this visit. Hoping management takes steps to improve both customer service and order accuracy. read more

I'm not sure if there's some sort of language barrier at this location but I've found it a little difficult to get my order done correctly more than once but maybe that's my fault for coming back. The smoothies just never seem come out right. For example when I've asked for substitutions of the protein that's added to the drink it's not taken into consideration. God forbid someone actually had an allergy to one or the other If I'm being completely honest some of the workers just don't look like they want to be there and seem bothered that you came in to begin with. I think one of the workers names was Maria but I might have gotten her name wrong ... but some people do understand Spanish so maybe talking bad on customers isn't the right move even if you think they can't hear you. I gave this place a try but I'd rather drive out of my way to go to Jamba Juice. At least they still have customer service and you get what you actually ordered read more

The guy with curly hair who worked the late night shift on July 6th was very efficient with my two smoothies and they tasted great! Definitely stepped up from my previous experiences with my cold food and watered-down smoothies. read more

Tropical Smoothie Cafe - Cold. - Sandwiches Near Me - Las Vegas, Nevada

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The smoothies are delicious and that's really it. The man working was rude and definitely needs some retraining on how to speak with customers. When we left the shop and walked back to our car, we could hear the way the guy spoke to the car in the drive thru. Aggressively saying "hello" over and over again. The car reversed and left the drive thru. We also got quesadillas. The chicken quesadilla was good but I removed a lot of the chicken, it had no flavor. I got the Bahama mama smoothie. It was delicious and smooth. My husband got an apple one with biscoff. It was very "fall" forward and good. read more

Tropical Smoothie Cafe - CHICKEN AND CHEESE QUESADILLA - Sandwiches Near Me - Las Vegas, Nevada

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It's not a good sign when 20 (YES, TWENTY) most recent reviews (over the last 10 months) are ONE star..... what is happening at this location??? And why is it not being corrected? Drive thru yesterday (service was extremely slow) with my mom and we got 2 smoothies and a wrap. The wrap was ok taste wise but was very light on chicken and was a mess. It was barely even "wrapped" and pretty much fell apart after a couple bites. Also my smoothie had virtually no taste, it was very icy and lacked sweetness and flavor. Probably not even worth the one star review since there are so many but if you're thinking about going here I would suggest you try another location perhaps or somewhere different altogether . read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

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Worst location ever, she is rushing to make the order she didn't even heat my food properly everything was cold. need to properly retrain the employees here. read more

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Sadly, the taste of their smoothies has gone downhill. We always visit this location when we come to Vegas and shop the outlets. We were here last year and it was delicious as previous visits. This time, we purchased 2 different smoothies and both were awful. We the kid smoothie tastes worse.. it was straight up ice with minimal flavor. We went in and asked for it to remade and they did remake it but still tasted bad. There isn't enough fruits in it to really taste the flavors. We will not be returning. Better off going to a Jamba Juice. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

This location needs to staff appropriately at night so that I don't have to deal with grumpy, indignant staff. Doubt I'll return.

It doesn't matter whether I order inside or the drive thru...it always takes ages which is common but the worst part fore me are the employees who won't even let me finish speaking before rudely saying..."okay! anything else?!, anything else?!!..." I will tell you when my order is complete sir, no need to yell and be so impatient. So Rude and belittling. Customer care is dead. read more

Tropical Smoothie Cafe - Never a good customer experience at the Blue diamond location - Sandwiches Near Me - Las Vegas, Nevada

I ordered a chipotle chicken the guy forgot my chipotle sauce. Ordered 09/06/25 @10:20 am Wont be eating it. read more

Tropical Smoothie Cafe - Forgot my sauce - Sandwiches Near Me - Las Vegas, Nevada

WORST SERVICE EVER! No greeting nothing!!! They took so long to even take our order. Go through the drive through! read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

Pulled up to the drive through at around 4:15am. The other day. Lights are on inside, open sign lit up, nobody home.. this place has messed up numerous smoothies for me in the past so I would actually like to thank the person sleeping in the back room for not serving me another overpriced cup of disappointment. read more

How is a smoothie place that has strawberries on the menu , out of strawberries???? read more

The Jones location should've stayed open 24 hours because they have the worst service here. Please don't come here, especially late at night. The door was unlocked and open and I just got yelled at about WHAT AM I DOING THERE and yelled to get out... for walking in to pick up an order I prepaid for. The smoothie was watery and my food sucked. I really thought a joke was being played, but the recent reviews seem to be similar. read more

Terrible customer service. The rude man who took my order gave me a blank state and asked me " what do you want"! I ordered , again blank stair with " are you done". I was shocked to say the Least. I didn't know if he was going to prepare my food so I didn't order more! My smoothie was ok but had I known how rude he was going to be I would've went elsewhere!! Work on training that employee please- read more

Tropical Smoothie Cafe - AVOCOLADA™ was ok - Sandwiches Near Me - Las Vegas, Nevada

A bit hard to find the location if going for the first time, I believe the street side is much easier to find. We just came from Target near by so locating them was a little difficult from the parking lot. The star off was because we ordered and I did mention the kid items have an edible straw. She didn't seem to understand us from the drive thru and after getting our order we only got one straw. I don't know if you can only order one but you are paying an extra fee for the edible straw. I definitely would have paid it but because the employee wasn't trying to understand she just gave us the missing straw I did ask for. Later on in the day, I noticed after leaving that she only charged us one yet I did ask for 2. Maybe ask separately after the drink orders the amount of straws you would like to buy. I like the convenience of the drive thru and the drinks were delicious. Our next visit I will try some food items read more

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I am very disappointed with my recent visits. Unfortunately, my orders have been incorrect multiple times, and it's become frustrating to keep having to come back or request fixes. On my last visit, the staff member who helped me seemed impatient and dismissive when I tried to clarify my order. Instead of resolving the issue smoothly, the interaction felt tense and unwelcoming. She seemed aggressive and it was difficult to communicate because she only spoke Spanish. I also over heard her yelling at the other worker in a very rude manner. I don't understand why management tolerates sub par employees that cannot communicate effectively, have a terrible attitude, cannot provide decent customer service, or simply make the drinks correctly. read more

The workers at this location always have attitude. I come in and they have the worst energy. Sometimes they don't even acknowledge you right away. They don't even try to help figure out a situation. Won't be coming back! read more

SAVE YOUR MONEY AND TIME!!! Just go to a different location. I ordered online and got it delivered. Was missing a smoothie and my açai bowl had frozen solid chocolate on it with all frozen fruit. tried calling cause that's what the app says to do no one answers they pick up the phone and hang up. I called five times still no answer just hung up on. what a joke of a business. read more

I wanted peanut butter cup but the guy too lazy to make it. I ordered banana mama and it looks so pale and anemic. The guy has an attitude.

Very slow service 20-25 mins to get a smoothie Go to another location Wont be back until service improves We come here almost every day Will not be back any time soon read more

Tropical Smoothie Cafe - So icy and watery smoothie - Sandwiches Near Me - Las Vegas, Nevada

Tropical Smoothie Cafe on Blue Diamond is a polarizing location, so I will cover the good and the areas where they need substantial improvement. I have only used the drive-thru, so my experience consists of drive-thru orders. The first smoothie I ordered was Mango Magic. Mangos are my favorite fruit, so I figured I would like it. However, I didn't, so on my second visit, I asked the delightful Black lady who answered the intercom for any recommendations, and she suggested the Island Green and Pomegranate Plunge, both of which I loved. The lady's customer service was excellent, and the other employee's customer service skills were solid. This is a 24-hour location, yet, on various occasions, I have arrived at the restaurant to find that the open sign was on, the front door locked, and nobody was there. On one occasion, I ordered a smoothie online at 12:45 am, and when I arrived, no one was there. Since I chose the ASAP option, I could not cancel my order either, so I got charged for a smoothie I did not receive. Fortunately, I returned mid-morning, and the lady honored my purchase. Nevertheless, it is a terrible look to place an order and drive up to an essentially closed business that's supposed to be open 24 hours. I have tried going to this location numerous times after midnight, and it has been hit or miss. Often, more were missing because no one was there. Recently, it appears they hired new employees overnight. However, the two smoothies I ordered did not taste the same. The Island Green Smoothie tasted like it didn't have all the ingredients or mixed improperly. Maybe the new employees are experiencing a learning curve. I tried the grilled chicken breakfast wrap, and it was decent but not tasty enough that I would order it again. I tried a chicken Quesadilla at a different location, and it was okay, but also not an item I would purchase regularly. The smoothies that I recommend, if made correctly, are the Island Green, Avocolada, Pomegranate Plunge, Acai Berry Boost, and Bahama Mama. The protein-packed Chi Banana Boost and Peanut Paradise smoothies are not bad. Unless you're a health buff, I would avoid the Detox Island Green because it had no sweetness. I drank it. However, I would never order it again. If this location can consistently maintain overnight staff and the new employees get brought up to speed on how to make proper smoothies, they could be a 5-star business. However, currently, they're two stars tops. read more

Tropical Smoothie Cafe - Grilled Chicken breakfast wrap. - Sandwiches Near Me - Las Vegas, Nevada

So good for breakfast snack anytime of the day to chill oatmeal pudding is delightful ! I went through the drive-through. I'm blue diamond because I need some bananas a little more potassium in my life. I was in the drive-through so ambience is a drive-through. They were busy but they waited on me really quick. I was very happy with the service I received! this bowl tickled all my senses. I am a true fan! No matter what time of day breakfast ,dessert, or snack this bowl is perfect!! read more

Tropical Smoothie Cafe - Chia oatmeal pudding - Sandwiches Near Me - Las Vegas, Nevada

Terrible service! What happened to this place?! This used to be a great place. Now it's gone to shitte. The employees are rude, disrespectful, and argumentative. Even when the customer is polite! Which l and my colleagues were. So I called corporate. This is uncalled for and if these workers aren't dealt with, a lot more people will just stop coming here and say nothing. My mother and I came here all the time when she was alive and I hate to see such a great place ruined because of terrible employees. read more

man this place use to be good. EVERYTIME not over exaggerating I go there my smoothie taste like crap and my food comes cold with the cheese still regular not melted ? always somebody who doesn't speak English and constantly consistently messes up my order. if Blue diamond location doesn't fix this problem and start hiring people who can cook and make proper smoothies and speak proper english than I'm going back to Jamba Juice where they make it right Everytime and food is always cooked and always somebody with proper English. Trpical smoothie is hiring illegal workers who speak no english and clearly aren't suppose to be working there. might call ICE for the Boue Diamond location. tired of wasting my time and money and on top of it, it always takes 10-30 mins to get 1 damn smoothie!!!! WOULD GIVE A ZERO IF I COULD. Now let me go warm up my food and cook the uncooked frozen sausage in my burrito. And don't say I'm being racist I have kids that are Asian black white and Mexican. I just speak facts. read more

Stood around for about five minutes before anyone ever came to the register to help. I placed an order on the Tropical Smoothie app and wanted to make a change to it only to be told they can't help me. I placed it on YOUR app Tropical Smoothie employee. App deleted, will never go to a Tropical Smoothie again, problem solved. read more

Worthless spanish workers who don't speak English. Worthless female manager who closes the store at 9am when they should be open at 6am. read more

Come here quite often to grab a smoothie or breakfast, literally every time our order comes out wrong or messed up. Most the workers don't even speak or understand English and the ones that do speak English still can't seem to get our order right. You would think at least one order would come out right considering the amount of times I've come here. Seems like they don't care about upping their 2 star rating at all smh‍ read more

The drive thru took so long! We were in line at least 30 mins and only one person was ahead of us. The person in front of us just left without getting their food. Then when we finally got to the window they gave us the wrong order so we had to go back inside and get it fixed. Food is alright and so are the smoothies. read more

Tropical Smoothie Cafe - CHIPOTLE CHICKEN CLUB - Sandwiches Near Me - Las Vegas, Nevada

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If, I could give this place 0 stars that would be even better. I should have known better than to come back to this location. The " employees " that work here are absolutely rude and miserable, obviously. I purchased a Pomegranate Plunge from the drive thru yesterday. Within 1 hour my stomach was upset, followed by extreme nausea, cramping, diarrhea, and vomiting. Mind you I am recovering from major surgery 10 days ago, so this is absolutely horrific for me to be dealing with. Obviously, I was food poisoned. I WILL NEVER COME HERE AGAIN!!! I will be contacting the Health Department on Monday to file a report. read more

Went to this location since its 5 minutes from my house. The drive thru line had 4 cars so I went in instead. I was never greeted and then waited 10 min. The employees walked by me a few times. I was patiently waiting because the drive thru. So I walked out! Yea I know they didn't care but I can't get that 10 minutes back because of disrespectful employees! Horrible service!!!!!!! I've told a lot of family and friends never to go to this location. ‍ oh well read more

Been here 3-5 times a week for couple years. Since a couple weeks ago the lines have been super long and every smoothie has been grainy or incorrectly made. Today came inside and the entire staff had no urgency working. It's understandable but when it takes 16min to make one smoothie and 18min total for my second smoothie, it's ridiculous. Not only that, the avocolada that was made was grainy thick and tasted awful. The big lady tried to ignore us and was visibly upset when we asked for it to be remade. Once it was made again it tasted fantastic and came out fast. Customer service definitely went down here. Still tipped because the other staff were friendly. read more

The guy at the drive thru taking orders is absolutely stupid. We ordered 1 regular size drink, 1 kids drink, and a salad and salad wrap. He charged us for THREE kids drinks and would NOT make it right. We asked him to refund the drinks or refund the order and charge us for what we wanted. This is unacceptable and will NOT be coming back read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

I'm not one to leave bad reviews but this is a terrible location. Always messing up orders, and they take forever. Stopped by around 11pm. There was no line, we were the first car (more cars came after us) and we waited 30 minutes for our order. The order was completely messed up. Employee was the only one working there and said she couldn't do anything about the mistake. Suggested I go back the next day to talk to manager for a refund. Stay away from this location, constantly making mistakes. Will never be ordering from here again, gave them too many chances read more

Terrible terrible terrible. I ordered about 30mins to an hour before picking up and you would think that's enough time to read the ticket right? ABSOLUTELY NOT FOR THIS STORE. I ordered a Thai chicken wrap with no scallions I have allergies) I didn't even get a wrap and IT HAD SCALLIONS ON IT. THEY DIDNT EVEN GET ME CHIPS I CHOSE. Couldn't even bother to call to let me know if they were out of wraps DIDNT EVEN BOTHER TO READ THE INSTRUCTIONS. What if I had eaten it and had a reaction? I tried to call the store to remake but I couldn't even get an answer either. Lost a customer forever. Hope if you read this you choose something else because they'll probably not give you what you wanted read more

was at the menu window at 5am, nobody answered. called the shop, nobody answered. guess they aren't really 24hours. UPDATE: Owner response was trash as well do yourself a favor, save your time and money and shop at their competitor. Won't be coming back read more

order 4 smoothies, then when i get to the window i add a flatbread but there was no one behind. Get smoothies and one flatbread and start eating and realize that they PUT NOTHING ON MY FLAT BREAD BUT CHICKEN AND SAUCE. So i turn around, back to drive thru no one was in and ask them to remake it. At first he says no because i ordered at window they make it however they want to so i said hey either give me 7.69 or im going to call my bank for FULL $36 refund..... Guess what he did yall, remade my flatbread. I still want to report with bank smh horrible customer service, I wouldnt even ordered any food if I was going to be treated like that. I should've took a picture of that first flatbread read more

Placed an order last night through the app and when I got there no one was inside, still trying to get a refund because it's a pending charge on my account. I checked the reviews and it seems like it's a recurring issue with ppl placing orders and no one inside to actually make the smoothies. read more

Tropical Smoothie Cafe - Empty Tropical Smoothie Location - Sandwiches Near Me - Las Vegas, Nevada

Waited two hours in the evening for dinner to be delivered and only my third dasher was able to tell me that the restaurant itself was closed, despite being a 24HR location. Wanted to give it another try the next day during daylight hours, and both the wait at the drive thru menu board and at the window dragged. This location lacks training and desperately needs attention and a lot of fixing up. I'd avoid completely. read more