Review written 1/26/2026: I came around 6AM to pick up my Sunrise Sunset. Since the location I usually go to was closed, I went here since it was the second closest location to me. I just wanted to say that the Sunrise Sunset's I get from here are always watered down. The other location I go to off of Charleston and Hualapi is a lot tastier, but that's okay, I still managed to enjoy this version of it. As for customer service, it was okay. I understand that it was early in the morning. Anywho, thank you for reading. read more

Worst customer service ever at this location, longest wait time, and the people they hire can barely speak English. I keep giving this location a chance and each time I keep experiencing the same laziness, and yucky customer service. Came here last night (April 15, 26) at about 9:40 pm -10:00 pm ordered The New Cherry Berry protein smoothie advertised in the app and on the menu. The man at the drive thru said "they were no longer making the smoothie." So I just drove to another location, ordered a Cherry Berry Smoothie at that location no issue. This location is consistently lazy, and huge lack of service. If an owner is reading this, please do something so I can visit Tropical Smoothie more often. read more

held hostage in this drivethru right now & sadly it's not the 1st time...... 30 minutes and no movement, everyone behind us is laying on the horns we can't move. Nobody has come to address us. We tried to go through the front doors that say they're 24 hours -before 10 o'clock they have already closed and locked the doors I looked inside and you can see that all the orders are just sitting there. You can't back up you can't go forward. You're literally stuck in the line and every single car stuck in that line is laying on their horn. Then the girl working there says "sorry about the wait, I'm working overtime and we are short staffed" this is the usual for this location. The owners here clearly have no concept of how to run a business ZERO! This place is a joke read more

This is probably the worse service I got from a drive thru ever , when I arrived I gave them my order , then I pull up to the window there was no one who greeted me to tell me to wait or how long it would be I sat there for 10 min just for the lady to give me the wrong order I don't know if is just shortage of staff at the moment but it was terrible service I think this place has some pretty good options for flavors and the smoothies came out decent not as flavorful this time but really just disappointed in the service If you get something I would recommend mango madness or the blimey limey read more

Tropical Smoothie Cafe - Drive thru - Sandwiches Near Me - Las Vegas, Nevada

I got great service from Alex and Debra. I was served promptly and with a smile. Alex gave us a few suggestions, told us about the new smoothies they were offering. The restaurant was really clean, and we were served at our table. I love coming to Tropical smoothie because it is a great value for your money, and that's hard to find these days. read more

Tropical Smoothie Cafe - Mocha madness made by Alex and Debra 100% happiness - Sandwiches Near Me - Las Vegas, Nevada

Almost EVERY single time I come here they NEVER have the ingredients to make smoothies, flatbreads, or even tortillas for wraps. CLOSE this place down and let another store take its place. For now it's a waste of space and I'll spend my money somewhere else for now. read more

Whenever my wife and I are in Las Vegas - usually to visit my dad - we go with him to this particular location of Tropical Smoothie Cafe. This trip we were helped by Alex and Debra who were fantastic. They were very friendly and helpful when we were choosing what to get. My dad has his usual mango magic smoothie, my wife went with a coffee concoction, and I went with a Tropical Passion at Alex's suggestion (loved it !!). The place was spotless and had a steady flow of customers inside and through the drive-thru lane. Our order was prepped quickly and delivered to our table. Felt like we were at a fine dining restaurant with such service. Needless to say, we will be back in town soon and are already looking forward to another visit to this store. read more

Giving a 1 star is to many stars!! Went there after a long day of work to buy 3 salad bowls for me and the family . Seemed like a 12 year old was by himself making all the orders late at night . Handed him 45 dollars for a 42 dollar order. He took the money and said he needed time to count. . Then decided to count twice looked confused and instead of giving me change he grabbed my order and said have a good night. I at that point told him he can keep the change. I go home and all three sales had ZERO DRESSING!!!!! The absolute worst service!!! Now I see why its reviews are so bad !!! Never will I go there again and it's a shame they continue to do nothing about making the business better!! read more

I love Tropical Smoothie Cafe! I always order the mango Madness smoothie. That way I get a lot of pineapple into my system. It is so delicious. I've also tried the sunrise sunset and one of their sandwiches. Still dying to try one of the acai bowls and the new Lilo spirulina smoothie. Great way to cool off during the Vegas heat! I would just recommend ordering ahead since their drive-thru can be a little slow. They also don't answer the telephone so you'd have to order online read more

I wish I could give zero stars. I would tell you about the food, but I waited almost an hour I'm a drive tbrough. When I finally got to the window they haven't even started our order. This place is the equivalent of Dantes 9th ring of hell. read more

Customer service needs to improve SO MUCH!! The young guy with glasses and chin length hair was great!! But the other you guy .. horrible!! Please be more mindful of the customers especially when we're paying so much and waiting so long!! read more

Horrible service they take forever the lady in the back eats the food while she's making it. There's not one time I come here and they get my order right the food is complete garbage these people have no idea what they're doing. I'm surprised Corporate hasn't came and shut them down yet. read more

Should be -10 stars!! I just started going to the Flamingo location because the one by my house doesn't open until 7, which is when I need to be at work. I found another location near my work that opens at 6am but the girl that opens is ALWAYS late. Discovered this location because it's on my route and open 24 hrs. I arrived at 5:50a and the guy immediately tells me he can't take my order because he's on his break and that I have to wait until his co-worker gets there in ten minutes. Really? You couldn't take your break when your co-worker got there? I told him I'd wait. When he came back he said, "what do you want?" I gave him my order and he says "we don't have that" I asked what do you mean you don't have it, and he yelled at me "because we don't have it! Bye!" I said I still wanted to place an order. He yelled at me again, "what do you want?!" I gave him my order but ended up just driving through because I didn't trust that he wouldn't do something to my drink. I was shocked to be treated that way. It seems every location hires rude, disrespectful people! So done with Tropical Smoothie!! read more

I don't ever write bad reviews like this but this place is ridiculous. It says 24/7 so we pulled up at 8:45pm and walked to the door only to find the doors were locked. There was a woman standing inside looking at us so I asked her if they were still open since there was a big glowing sign saying "open". She got mad and turned her back on us. So I thought maybe just the drive through was open. Once we get to the drive through window she says "what do you want?" I asked if they were closed and she then said "no what do you want?" So I asked why she was being rude for no reason and she ignored me and just said "do you want to order or not?" Again I don't ever write negative reviews but this employee is ridiculous. Terrible service and terrible employee. read more

Don't go. Line never moves. Employees don't care. Management never answers phone. Go anywhere else. Their google reviews are bad too!

Not sure why this place has such low reviews. I put in an order at 11:30 PM and went and picked it up easy Peezy through the drive-through. It was great, and the guy working at the time was super nice. Shots out of this place will be back. read more

Horrible location ! Long wait times and lousy customer service. I'm surprised this place isn't under new management or shutdown to be replaced with Jamba Juice ! They should be investigated it's ridiculous!!! read more

I've been to this location maybe 4 times and each time I'm the only customer at the moment, meaning nobody is ahead of me. That being said, it takes 8+ minutes to receive my order which is 1 smoothie each time. My last visit 3 people were there and it still took so long. Nice people, terrible wait time. read more

Got our hands on tropical smoothies today! So many flavours to choose from and very interesting names too. My husband got chia banana boost which is mix of cinnamon, oats, peanut butter, chia, coconut cream and banana ( very breakfasty ) tasted more like peanut butter toast and I ordered mango magic which is a blend of mango, pineapple and non-fat yogurt! Couldn't taste the creaminess of yoghurt, it was more water based! I enjoyed my drink which definitely tasted tropical ;) All of their drinks were 8$ which isn't bad for 24oz ! We ordered a pick up service and it was quick! read more

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Whoever this location on March 26 at 11 PM, made the worst smoothies I have ever had from a tropical smoothie in my 27 years of life. I ordered two Bahama mamas and they tasted like straight ice chunk bland, no flavor and hard chunks of unmixed fruit the biggest waste of money for probably the laziest worker whoever is making smoothies for you guys at this time is ruin ruining your business. If I could give zero stars, I would. read more

Negative stars. This place should be burned to the ground. We waited 45 minutes in the drive thru and our order wasn't ready. So we left hungry and unhappy. read more

I will never order or come here again, I'm so done with giving this place chances. EVERY TIME they don't have turkey! Just take the turkey options off at this point. I just got my turkey bacon ranch sandwich with CHICKEN, no chips, forgot my drink, they didn't even put a straw in the bag for my smoothie. Just ridiculous that I just spent $40 for 1 sandwich that was made incorrectly,1 smoothie, no chips , no drink because someone doesn't know how to read a ticket. I've been trying to call to shop to talk to a manager or (at this point anybody) I tried calling 4 times just for the phone to keep ringing and ringing... Never again. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

Worst experience ever!!!! Me and my husband decided to come to this location since it was closer and grab some smoothies. So we decided to go through the drive thru and as my husband was about to tell him what the other drink was going to be the guy on the speaker immediately cut him off saying "is that it" My husband says no and proceeds to tell him the second order and cut off once again "is that it?" My husband replies upset at that point and goes "no that's it" the guy cuts him off and quickly but rudely tells him to pull up to the window then proceeds to take a while to make two drinks also doesn't acknowledge us until the payment is needed and drinks are handed out! I will never recommend this location ever the worst experience we could've had to the point where I'm surprised if these people even get a dollar tip!! read more

I went here November 9th around 11pm. The lady said she can't be taking orders for 20 minutes because of a shift change. That's not a thing and I even looked it up. I was just trynna get a smoothie. Even if you straight up told me you didn't feel like working I'd just leave and understand, but lying like that pmo. It was a lady working if the manager is reading this lol. read more

Along side with the rude customer service that was just ghetto, we didn't get the correct order. This place has gone down tremendously! Already wrote about my experience. No response. Terrible management with rude customer service. read more

Big 24 hour sign they aren't 24 hours lmao so I've came twice at like 9 thru the drive thru and no one's awnsered and twice they made the smoothie and it was like water... but I throw them 2 stars cuz it's a bunch of kids working. But one of the girls was lowkey rude but it's all chillin read more

Whoever works there right now at 6pm on a Tuesday, young girl she is so rude. Got my order wrong, gave me a smoothie I didn't ask for I asked for a salad. When I told her I didn't want the smoothie I wanted a the Thai salad she told me they weren't doing food right now. read more

The location on flamingo was absolutely terrible. The service, the food, etc. I went there 2 days in a row to see if they have what i wanted the previous day, and they ran out of two different things flatbread and açai which is crazy because all the other locations have them and they said that they just got a shipment in so maybe they just don't wanna make my sandwiches. I had to drive 20 minutes to another location because they don't wanna do their job. It's sad.. Location: 9773 W Flamingo Rd. read more

I placed a mobile order for pickup at this location since my local tropical smoothies were closed. Upon arriving at the time the app showed, there was no answer at the 24 hour drive thru. We went around to the store to go inside the cafe, doors were locked and there was not a single soul in there. Hours were posted on the door and online that this location is open 24 hours. If hours of operation have changed, please post accordingly. read more

40 minutes in drive through for two smoothies. I need a boxing match with the owner or manager to settle this. They will waste your time with soulless employees. What happened to good old customer service read more

Leaving this review on here because I see the owner is replying to the reviews. Was just in your store. There was three employees in there a young man and two young ladies. The young man was working his butt off. The two young ladies were just sitting there on their phone watching him work and they were so rude When I asked how much longer my order will be she said you see he's working on it. very bad customer service. read more

Went with my family yesterday. Been there several times and it's always been slow service but they are right by my house. This time we waited over half an hour in the drive thru with 3 car in front of us. The employee, 1of 2, seemed annoyed that we were there. Greeting us by asking what we ordered. Pro tip! Line the tickets up in order of arrival and you'll know what we ordered. It's not hard! Got our smoothies two were good and mine had no flavor whatsoever ever. I ordered the blimey limey. I've had it many times. Love the tart taste. But today it had no flavor. Completely bland. I was impressed that they could make something that flavorless out of nothing but fruit. I'll never go back. read more

It's now 2 nights in a row I come at around 2AM and it says OPEN and all the lights inside are on but nobody is at the drive thru or in the building . Keep in mind there's a bright green sign that says open by the front door, It says open if you check online , AND every light is on in the building . read more

If I could give -10 Star review I would. Most unprofessional experience I have ever been exposed to. If you hate your job you can find a different one but don't be rude and disrespectful to a post mates driver who is only trying to do their job. I made a postmates order, waited about an hour for it, only to find out the driver was waiting for them at the drive through the entire time, even honked and knocked on the window. The lady working inside deliberately ignored the driver. I tried calling the store and the phone was hung up on me. Whoever works the night shift on Tuesday going into Wednesday needs to be kindly removed from their services. You had no right to disrespect and waste that drivers time. If you didn't want to make the order you could have cancelled the post-mates request. Shame on you. read more

Tropical Smoothie Cafe - My driver communicating to me about what took place at the store when they tried to pick up the order. - Sandwiches Near Me - Las Vegas, Nevada

While I appreciate the effort you took, to shake both smoothies so it would coat the top of the cup, and the lid, to make it LOOK like they were full. It was pretty obvious even as you handed them to me, that they weren't. I didn't have the energy to fight about the missing amount from both smoothies this evening, but I did have the energy to take pics so you can see that I was shorted the top 2 inches of both smoothies, and considering it was $18 for the two, that's a fair amount of money that I overpaid. No biggie though, there are several other places to take my money next time. read more

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It's been over a month and I still have not been contacted for a refund, not even an apology. Filled out the contact form on their website multiple times and they obviously don't care. DONT GO HERE! They'll rob you blind and never respond. I'm telling everyone I know. read more

Tropical Smoothie Cafe - ROBBERY/THEFT - Sandwiches Near Me - Las Vegas, Nevada

0 stars person working morning shift didn't answer drive thru and was rude when I came to window as if surprised she has to answer at all. She said they didn't have it im a door dasher I had to call person who ordered. It sucks cuz not only does she have to cancel on her end no refund but I also can get my completion rate affected. All because someone wants to act like they don't care to work., read more

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I received completely the wrong order. I ordered an açaí bowl with Nutella. Not only was there no Nutella, it wasn't an açaí bowl as it was light pink. And then I tried to call as I didn't have time to go back and no one answered the phone even though there wasn't 1 other customer there. read more

My family and I have been to this specific location a few times. The food and drinks are usually fine but the service is always AWFUL every. single. time. Every person in there is rude and unhappy and I have never seen anyone smile. My family and I racked up a $50 tab and my husband who is a VETERAN asked for military discount (which we've always received) and the girl at the window told us she couldn't give us a discount unless he was in UNIFORM!!! I can understand if your location doesn't want to offer it but you have before so to just flat out lie is wild. We will never go back to this location and honestly I don't understand why any of these people even work here if they're that unhappy. read more

Easy access 24 hour drive thru. Menu has a vast selection Of food and drinks. Green smoothie is my fave, I like to add vitamin C and collagen to mine. read more