Terrible terrible customer service, half of the time I go there they forget my order by the time I make my way from the time I order till the time I get to the window the wait at the window is never under five minutes. The smoothies are never consistent I do NOT recommend this place read more

Tropical Cafe Smoothie is the best smoothie place that's in surprise. They have amazing smoothies and food that are healthy . I definitely recommend Tropical Cafe Smoothie if if your in the area. read more

TERRIBLE TERRIBLE SERVICE...AND I BLAME MANAGEMENT! Why would you leave three teenagers without a supervisor? They were not able to keep up with the minimal orders they had. They had to ask us several times what we ordered. There was no team work, they have assigned areas and they weren't willing to help when other staff members were behind. The one girl helped a customer first who had walked in and out within less than 10mins b/c I believe she knew her...we were there for over 45mins, what's up with that? I had to confront her just to get our orders done. This is poor customer service so obviously some extra training in that area is necessary. Also they were handling money and touching food with bare hands, they didn't wash hands or put on gloves. read more

One of the worst experience I have ever had. I had to wait 45 minutes for a smoothie. The manager, I am assuming because she was the one in yoga pants and on her cellphone, wasn't paying attention to anyone or any of the orders that were piling up. One of the workers walked out with three smoothies and never came back. The other two workers looked lost. I will never be returning to this place again. read more

I have been to a tropical smoothie cafe before and I must say that this is by far the worst place I have ever gone to. The customer service is non existent. They are rude and incompetent. I understand that this may be their first job but that does not mean you can be rude to customers. I have only been to this one about 5 times and about 4 out of the five they have messed up my order. The first time I was not as mad because they gave me more food but it was the food I didn't order. The next time they messed up my order I was with my mother as sister, my sister ordered and apple and was given a banana. The cashier even came out and asked again what she ordered and still brought out a banana. All my orders have been wrong even if they are repeated 3 times. These people have no idea what they are doing and it shows. Luckily I go to school estrella and there is a much better tropical smoothie cafe over there. read more

Food was horrible I ordered a Mongolian bowel here that had noodles and meat. I didn't get to try there smoothies.

Food and smoothies are always great but the wait times are consistently long. On top of that, the paint marker they used to label my smoothie never dried and got all over my hands and clothing right before I had to go back to work. It's unfortunate. read more

Usually I don't write reviews about fast food places but my recent visit really stood out to me. I had a lot of questions about what goes into the smoothies I was interested in and Alex answered every single question. She was so patient and knew her menu. When I pulled up to the window she greeted me with a really warm smile, asked how my day was going. She's so sweet. My smoothie came out quick and it was SO GOOD. I hope her boss reads this and gives her a raise! What a valuable worker! read more

so inconsistent with their food got the all American wrap this morning ICE COLD EGG AND CHEESE !! nasty!!! had more than a coupon smoothies taste like blended ice and nothing more :/ read more

Been to this location plenty of times. Never had a problem however I was there two weeks ago getting a protein shake after the gym and it will be my last time. The person taking my order was not professional at all. At least say " please pull forward to the window". When I received my smoothie , the lid wasn't even placed right. As I drove away with my friend, my smoothie was spilling from he exposed side of the cup. It's not that hard to close a lid on a smoothie. It's common sense not to give a customer a sticky cup for their drink. I went back around the drive thru and asked for napkins. I showed her the smoothie and she just got me napkins, gave it to me then shut the window. Never coming here again. read more

Good and smoothies are pretty good, going to need to speed up service to stick around.

I have been here 3 visits now and unfortunatly this is my last. Went to the drive through and wated 20 minutes for 3 drinks. I understand that it was busy and had no problem waiting however I got no assurance that it was going to be a little bit longer to receive the drinks. Finally someone rushed to give me the drinks and revive payment for them which wasn't a pleasent experience. I drove off and tried them and they tasted all wrong. I get that it is busy but consistancy is important. read more

I have tried this place on more than one occasion, they are extremely slow and often make errors on the order. I love a good smoothie, however this is not the place to find it! Smoothies are lacking flavor and so is there service. read more

As you drive up to the window you notice how filthy the window and station is after ordering my smoothies I watched the employee that was making my smoothie pick up dirty rubber floor mats off the floor hand them to another employee as he finished making my smoothies very unsanitary wearing no gloves no regards for the general public's health or safety very dirty. Will never visit again read more

I would love to give more stars because the smoothies are too bad but the service is why I'm rating this so low. it is always filled with teenagers who always complain about being understaffed and if you go through drive through be prepared to wait at least 20 minutes at the window if you ordered food. read more

Good smoothies and food. A little time consuming, but it is worth the wait. Service is friendly.

The smoothies are great, better than Jamba Juice. The food is not great. It tastes like everything is microwaved. I would have only given it 3 stars, but they got an extra star for being 24 hours. I get off work at 9pm so this is helpful. read more

We have been here several times and the smoothies are great! The drive thru is often incredibly slow And after sitting for 45 minutes was not even compensated for my time! Another occasion I went on my lunch break and ended up being late coming back because service had taken so long! Just about every time it had taken an extended period of time! I think that educating their staff on customer service and how to process orders quickly would benefit them immensely! They have a great product, it's a shame it's not more accessible! read more

They have a good variety of tasty smoothies. Their sandwiches are good too and we always get coupons in the meal for some good deals. Drive thru is pretty slow and I've had my order messed up a few times. Once they get their service issues fixed this place could be really awesome. read more

The back room floor was disgusting and looks like it hadn't been swept all day. The employees look like they have no sense of urgency or care. The 1 star is for the smoothies which weren't worth the extremely long wait. read more

We have only ordered smoothies from them. Which have been good, however they usually take a while and they don't always get our order right. The staff is always very nice. read more

Smoothies are good but the kids that are working need to be properly trained. When I get to the window and she asks me what I got when I already ordered and says "it's gonna be like 11 dollars" it doesn't seem like they know what they are doing. read more

THIS PLACE WAS DISGUSTING!! This past Sunday, my wife and I went for the first time. I didn't even know it existed until I received an ad with my newspaper. We were very exited since this was the only such place right near my home. When we got to the counter and ordered, we noticed that there were AT LEAST 30-40 FLIES right near the garbage can and drink holder (right next to cashier). It was very bizarre but when we complained to the worker, she just shrugged her shoulders. Since there was no wall between where the flies were and where the food is prepared, I again protested to the worker who simply said not to worry, there are no flies in the food. We sat and waited for at least 15 minutes for out food (we were the only ones in the store)....the whole time, we were shooing flies away from our head and body. When the food arrived, we again complained about the flies and the girl just shrugged it off. We ate our food quickly as possible constantly shooing the flies to keep them off of us and our food. The fact that flies were all over the restaurant was DISGUSTING! I am certain that if the health inspectors had walked in, the place would have been shut down immediately until the sanitation problem was corrected. The food tasted good as was the smoothie. However, WE WILL NEVER GO BACK AGAIN. The service is slow and the food could make you very sick if they don't clean the place up read more

i would not recommend, went in for 2 smoothies ended up waiting 35 min then got the wrong one and had to wait another 10 min, so 45 min for 2 smoothies, they were steady busy not over flowing with customers, what really upset me other than the time was people that were 2 to 3 behind me were getting there food and drinks before me. that is poor bussiness if you ask me ontop of the 45 minute wait is terrible. read more