I just purchased a used car here and had a fantastic experience. I was looking for a Honda Fit-…read morethey had 9- and I called ahead the day before and they had the two cars I was most interested in right in the front. The staff were really nice and let me look at them and test drive them with tons of time. Once I decided, I talked to Junior about pricing. They are very upfront about the costs, and post on the wall the additional dealer fee. There are no add on costs, no surprise "transaction" fees, no upsells for stupid things like nitrogen in your tires. They also don't negotiate on prices. That can be good or bad, just know in advance! Once we agreed on the price, Junior arranged the paperwork. In ten minutes he had everything set up. He made a folder with the forms I needed to bring to the DMV and specifically stated what each form was for. We were done pretty quickly! 1st Choice Auto Sales was a great place to buy a used car. The staff are honest, direct, and upfront about the vehicles. I wish all car buying was like this!

Really bad car buying experience. Other reviews praise the "no pressure" style of the sales people…read morehere and that is certainly true. There's no pressure. They barely recall that you exist. Meanwhile, other dealers where I showed interest were courting my business relentlessly. 1st Choice is a 90 minute drive (3 hour r/t) from me but I was willing to travel. I test drove their inventory of manuals: a Fiat, Yaris and CruzeEco. The six-speed CruzeEco was perfect except for a whistling under the hood and TPMS warning light. On August 5, assurances were made that these issues would be fixed in a day or two. Not wanting to lose the car, I placed a holding deposit on it. Even once I put down $500, it took literally weeks and many false promises of being done "this evening or the next day" before this car was roadworthy on August 20th. I asked if we would get a break on the $8,800 price because of the long wait, and sales person Junior replied, "Sorry, no." As relieved as I was to finally take the car into my possession, I was disappointed in the entire situation and the terrible customer service up to and including the day I bought it. When we came to pick it up, the car had 1/8 of a tank of gas, not even enough to make it home. I asked about this and Eddie took it to fuel up. The Eco (manual) holds about 11 gallons; here was a chance to demonstrate some gesture of good will. Hilariously he brought it back w 1/2 a tank. Couldn't even bring himself to send me off on full. Just TWO WEEKS after purchase, the check engine light popped on. My mechanic discovered oil splattered all over the engine, the compartment that holds the oil was nearly empty and the valve cap was busted. I reached out to 1st Choice, manager Eddie was of course useless. He said none of this was covered under the warranty, but suggested I bring the car to him anyway, for out-of-pocket repair, knowing it was a 90 minute trip and the car was in no condition to drive. He refused to take responsibility for selling me a damaged vehicle, implying too much time had passed. Again, I bought the car August 20. This was September 4. Not wanting to waste any more time / energy / money with 1st Choice Auto, I paid my mechanic $400 for the work. Looking back I see as soon as I settled on this car and was no longer actively shopping around, it put me in a terrible position. I needed a new commuter right away and SHOULD HAVE BOUGHT ELSEWHERE, but the non refundable $500 deposit and the continual promises kept me locked in, so for weeks I was scrambling to get myself and my kids around without a commuter, both before purchasing and then again when the Cruze was in the shop two weeks later. I do love this pretty little car (see pics). It is so fun to drive and gets great mpgs - hence the "ECO." But was it worth all the long wait, all the hassle and extra expense??? I guess I'm struggling to understand why it was put for sale if it wasn't ready to be sold and why it never felt like any kind of priority for them to sell this car to me. In retrospect, I realize I appreciate being treated as a valuable customer by other dealerships interested in earning my business. With 1st Choice Auto, it's kind of the reverse. And I would not recommend.

Wow, these guys must be the last honest auto shop in America. I took my 2015 Porsche Macan S there…read morebecause when I took it to Porsche of Arlington, they quoted me $4500 to fix a leak in the a/c back in May. They drained the Freon without asking and make it difficult to put back in. I took to Freddy at Springfield and he charged me $200 bucks or so to refill it and said, come back in 3 months and check. Guy saved me thousands and the car is blowing cold air! Will never take my cars anywhere near else.

This place is the best!!! Freddie and his staff can always be counted on to take care of all my…read moreauto needs. I was looking for a used BMW. To make sure the auto was a good fit for me Freddie interviewed me about my driving style and needs. Shortly after that I became the proud owner of a BMW x3. It is great having a mechanic you can trust.

Paul S. provided an amazing experience for my family. The overall experience of buying a car with…read morehim was very straightforward and enjoyable. I definitely recommend him for all your car needs.

In the last 2 years I've been to this dealership to test drive and get pricing for a new car. Both…read moretimes I meet with Roland Z. And both times he was well informed, helpful in making suggestions to give me better options (even when they might mean less for him) and honest. Both times I received fair pricing from the start without having to haggle or feel like the dealership was taking advantage of me. I highly recommend the sales department of this dealership.

They were pretty firm on price but... the F150 Larait was worth every dime. Ali is the man for your…read moreneeds, Their cars are in great shape all the staff and management was truly great felt like family. Would definitely check here first when I need my next one.

had an amazing experience working with Ali! He went above and beyond to help my daughter and me get…read moreinto our new car.. beautiful 2019 Mercedes-Benz C300. From start to finish, Ali was patient, knowledgeable, and genuinely caring. He made the entire process smooth and stress-free, and made sure we felt confident and excited about our purchase. If you're looking for someone who truly puts customers first, Ali is the person to see. Highly recommend!

Excellent service, have been in coordination with Cierra Owens and she has been always taking the…read moreextra mile in providing all the help for my vehicles! Glad I went to this dealership for my purchases!

I went out there to buy a new car. The sales rep and the manager went over the numbers. We went…read morehome to think about it. I called back a week later and asked if he could honor the deal, he said that more or less he could. Drove in and the car now was several thousand dollars more expensive. He blamed it on that the loyalty number had gone down but that only made up a small part of the price increase. Left the place, went up the street to the next jeep dealer and bought a brand new jeep and saved a few thousand. I ended up wasting half my Saturday but in the end it worked out because by avoiding to buy at this place I literally saved thousands.

I can see why this dealership has such consistent high reviews!…read more Lindsay Lexus was such a great experience - the front desk was welcoming and let us know that a SA would be with us to check in while we take some time to browse - We were so fortunate to be paired with Kevin S. - he was so honest, personable, and very knowledgeable! I loved that he had a great sense of humor, wasn't pushy at all, and really provided all the breakdown with such patience & grace! They had a nice selection of models and colors, and we enjoyed learning about the different options. They had a nice lounge/refreshment area with some snacks, an espresso machine, as well as a Coca-Cola Freestyle - YAS! After giving some thought, we knew exactly what we wanted to go for - Thank you so much, Kevin S. - we'll see you soon! :D +ask for Kevin S.! +great agents +wonderful display of models +lounge area

This is the biggest Lexus I have ever been to. They have a huge inventory of vehicles, they're the…read moreonly one in the area that had the color combination I was looking for. Dashon helped us out and he did such a tremendous job. He made us feel comfortable from the moment we walked in and made the whole process seamless. Brian in finance also made the process easy and clear. I feel really good about my purchase. Will definitely recommend Dashon at Lindsay Lexus to anyone who is looking for a Lexus!

I had such a great experience with Fernanda at Ourisman Fairfax Toyota. I originally called to…read moreschedule a service appointment, but we ran into an issue where my account couldn't be pulled up and I didn't have all the information needed at the time. We ended the call so I could look into it further. What really stood out to me is that Fernanda took the initiative to do some research on her own and actually called me back with the information I needed--something she absolutely did not have to do. That level of care and follow-through is rare these days. Her willingness to go above and beyond says so much about her character and reflects incredibly well on Toyota as a whole. Customer service like this makes a lasting impression, and I truly appreciate her effort. Thank you again, Fernanda!

Albert (Business Manager) went above and beyond to get me the best deal!…read more I recently worked with Albert as my business manager, and he was outstanding. He worked extremely hard to get me the best numbers possible. He truly cares about his customers' needs and always tries to find the best solution, no matter the credit history. Albert spent days and days crunching the numbers to make sure I got the strongest deal. What I appreciated most is how consistent he is with keeping up with the customer -- he stayed in constant communication and never left me wondering where things stood. His dedication and patience made the whole process smooth and stress-free. If you're looking for a business manager who will fight for you and put in the real work, ask for Albert Kazako -- you can reach him at albertkazako@ourismanva.com. He's the kind of professional who genuinely puts the customer first.

Don takes huge pride in his work and in his treatment of his customers. He will not overcharge or…read moreplay games.

I've trusted Don Allen Service Center with my older BMW for years, including before we moved…read moreoverseas and again after returning to Springfield, VA--and they've been consistently outstanding. Mr. Allen always makes time when something urgent comes up, which is incredibly reassuring. What I appreciate most is his honesty: he never tries to upsell unnecessary work and always provides clear, fair estimates for what actually needs to be done. It's rare to find a business that combines skill, reliability, and integrity so well. I highly recommend Don Allen Service Center to anyone looking for top-quality service from people they can truly trust.