I had my pool installed years ago. I chose True Blue because Mike Truehart sold me on the fact that they are authorized service dealer for all equipment they install. Fast forward to this year when I had my first issue with the heat pump condenser. I called to set up a repair only to be told that they are not licensed to repair the condenser. Apparently their claim as an "authorized service dealer" has conditions. Beware. read more

Mike and Rob were very professional. The installation went as planned. A few small issues came up and they were handled right away. We are very happy with the pool and patio installation. read more

Trueblue helped me design and then built our pool about 10 years ago. They have been helping us to service it year after year, and they always pick up the phone when we call. We recommended them to several other families in our neighborhood who ended up contracting with them to also build their pools and they still service those families as well. Thanks Mike Trueheart and the TrueBlue Team! read more

Pool installed and communication-lines were constantly open. I called/texted and got immediate responses (within normal business hours of course. Mike and Rob were professional, knowledgeable, and easy to work with. Id recommend them to anyone who asked. Cheers to those guys and their team. -Charles read more

They renovated my pool for more than $80,000. My backyards was like a war zone for almost 6 months. The workers were rude and inconsiderate. The owner only came to make the sale. The workers were not supervised by the owner. In the end the pool came out ok but the experience was really unpleasant. I used them to open my pool this year and once again the workers were rude and insulting. I complained to the owner and he dropped my account right before memorial day weekend. Never again. Use them at your peril. read more

We had a new liner put in with them. They also did new skimmers and some concrete for skimmers. The concrete was horrible they had to redo. The new liner was done end of Sept so we closed pool for winter. When we opened pool following summer we noticed where the liner creases it was cracking. I called several times and had a manager come and look and he said it might have been measured incorrectly he would call manufacturer and get back to us. After not hearing back for a week I called, and called, and called. I called so much the secretary knew my voice! After leaving a few choice words fornthe owner he finally called and said it's something we did. I begged for him to come and look at it and he wouldn't! I never recommend them to anyone once they are done with you customer service ends. Still so annoyed about spending almost 6000 and no recourse! read more

Very disappointed in customer service. We used them for a new liner and maintenance. After a disagreement, I called back a number of times trying to keep their service, even complimenting their work. Spoke with the owner in an attempt to rectify. After saying he will speak with his office staff, he never called us back. Over $9000 later in services and payment and not a call back. Apparently, they're doing so well they don't need to keep customers. read more

Terrible service. Terrible customer service. Don't provide services claimed. Missed appointments. Don't care about customers. Cleaner admitted they are short staffed. Switched to gibbons. Much better. read more

I really did not want to write this review but it has gotten to the point where enough is enough. True Blue built my pool 5 years ago. We were very happy with the outcome. I had a heat pump installed when the pool was built. The heat pump took a very long time to heat the pool and the electric bill was way higher than I thought it would be. One of the guys at True Blue said that they can install a gas heater with the heat pump. Two years ago I had the gas heater installed. The first year it was awesome. The second year it stopped working at the end of the season. The pool was opened in April this year. There was constantly white powder in my pool that I thought was DE. The gas heater was also not working. They came and put a new sensor in the heater and told me I needed a new multi port valve to stop the de from entering the pool. The heater stopped working within hours after they left and there was still "de" coming into my pool after the new $500 multi port valve. They ended up coming 7 times between April and mid June. The problem was never solved. I had to call a different pool company and they diagnosed the problem within 5 minutes. It was never de in the pool. It was the inside of the gas heater dissolving into the pool. The heater was piped wrong. The guy that came and fixed the problem could not believe that they never bypassed the heaters. I have been trying to fix my pool since April. It's now almost July. I'm not a pool expert that's why I called them. It was complete incompetence. They just didn't care. I spoke with Angela and Elaine in the office numerous times and I know they felt bad. They said that the service manager would call me and he never did. Now neither heater works because they are piped together. I can't even use the heat pump. The new company is coming next week to fix their mess and install a new gas heater that will cost me another $5000. The heat pump company is coming next week to see if they can fix the heat pump. It has been so frustrating. No one deserves to be treated like that. read more

We have been using true blue for quite a few years. Their guys are great. We have never had an issue. I would highly recommend them for your weekly pool maintenance. We use them for opening, closing and weekly. Reliable and friendly!! read more

Very Good pool builder. I worked with True Blue on several projects where they built the pool in our Landscape design plan. They are professional and highly skilled. I have worked with other pool builders in the past and can say without exception, Mike and his Crew are the most responsive and client oriented of them all. read more

I Called true blue back in early February just because previous owner use this company, after calling numerous times finally someone called back and setup Appointment pool opening 1 week of May 2019 . When I spoke to person she setup full pool appointment & Cleaning she also told me someone will definitely call me back to Week prior appointment to let you know what day we coming . I told the lady I really wanna be home please make a note when someone wants to come for service . But no one called and yesterday before I see guys working on pool without even inform me to doing service and they r in rush rush ... when I approach they said it's too late if you tell us before we never open the pool ????? Anyway when they rush to run I ask them pool is dirty and you guys DONE ? They told me we don't do cleaning you have to call office and setup appointment! I was surprised because when I spoke to the person back in February I discussed everything very clearly anyway short story when I call office person who take my call said SORRY we r over booked ??? Till June so I have to call or find someone else to do this ? Simple question is these people True Blue r absolutely not Proffessional and Trust worthy and I will Recommend not to do business with these kind of people who don't care . read more