Monday I brought my 2015 Forester in to the service department, and told them I need a duplicate key made, and fix the driver door lock that didn't work with the 1 key I had. They quoted me a $190 diagnostic fee for this, which they said would be waived on the final invoice. After their diagnostic, they told me the key wouldn't work in the driver door lock (duh). Then they quoted me $350 for a duplicate key, and $150 to replace the door lock cylinder. Since I was already $190 in at that point, I signed off on this estimate, and they charged my card $560. Then, after I signed the estimate, and paid the money, he said it would be an additional $370 labor to do the work. I told him spending over $900 for this was beyond outrageous. I asked for my money back. He said ok, but they would be keeping the $190 diagnostic fee. For what? Why does it cost $190 to tell me my key doesn't work in the door? I told him that when I brought the car in. So I took my car to a locksmith, where it cost $210 to have the key duplicated and lock cylinder refit. I have been a loyal Subaru customer for many years now, love the cars, but I will never, for the rest of my life, trust my car to this dealership service department. read more

*Always great service!!!* Okay okay, I already think highly of the Antelope Valley Subaru service department but today especially they went above and beyond. I was waiting for my Subaru to finished being serviced and I noticed the Service Manager, Tina, come out and give a customer a cute WRX dog toy because they had their dog with them. It was so cute, I decided to ask her if they were for sale, and she proceeded to tell me that they aren't, but that they give them to the customers who come in with their dogs. She asked if I have a dog and I showed her photos. We talked about our dogs for a moment and she then went in the back to see if there were more toys so that she could give me one for my dog! She was literally so sweet and kind... and the toy is so cute! Thanks Tina for making my pups day with the "Chewbaru WRX toy." I just love the people who work at AV Subaru service. Jerry and Nicole have ALWAYS been great, and now this... they are just great people. Thanks AV Subaru! Always great service!! read more

Trust Antelope Valley Subaru - Car Dealers Near Me - Lancaster, California

We have bought several Subarus from this dealership and have always been happy with both the dealership and their service/maintenance department. My son bought a new car from them this past weekend and it was an excellent experience. Worked with Ryan for sales, Scott the Manager & Brian in Finance. They were all very pleasant and not pushy at all. I would highly recommend this dealership and Subarus! read more

We had a terrible experience after buying a pre-owned Outback from this dealership 6 weeks ago. Expensive mechanical issues after being guaranteed the car was in great condition. Dealership staff, including the manager, has not returned a single call or email. We feel we bought a car in good faith and are now being cheated. I'm ashamed of Antelope Valley Subaru. They have poor ethics and can not be trusted at their word. I am contacting the BBB to lodge a complaint and will be sure to share our experience. Please think twice before purchasing here! **Sandy, feel free to give me a call 805/452-0025 read more

I've been taking my time looking for a Subaru Forester for about a month and a half. I was finally ready to look in earnest and I contacted the sales rep who once took the time to show me a couple of models. I was mildly disappointed that he would not be able to meet with me for a few days. When I arrived at the appointment time I had to wait a good bit since he had forgotten me. He did not recognize me. Okay, it had been 6 weeks. What was problematic is he immediately let me know he'd been promoted to manager and was handing me off to a sale associate, something he could have done 3 days earlier. I told him my top price and instead of telling me he had nothing in that range he told me he had several models I should see - none of which was under or at my top figure. He and the associate were extremely furtive about the asking price of the vehicle I showed the most interest in. It took quite some time to discover that their asking price was 3k over my limit. I have a good credit union and had pre-approval and the check would be ready next day. Nevertheless I was continuously pressured into listening to their 'better options'. I was forced to be adamant and blunt in order to move them off of that. Several things I was told simply were not true, such as having to sign an option contract, even though I was paying fully through my own credit union and not taking possession of the car until they had the check. I was given credit for a trade in but was told I had to leave it the day before picking up my purchased vehicle. The finance clerk later told my truly I did not have to. Although I had my everything lined up and ready with my credit union the process still took 3 hours while the associate trotted back and forth between me and the manager. I dread to imagine how much time it would it would have taken if my financing weren't already in place. Everyone was at such pains to put on the sugary and artificial that I found it all so over the top and very off-putting. I'm certain that it's part of the training program there. I dislike complaining but this is precisely why car sales folk have so poor a reputation and the car purchasing experience can be so loathsome. Also, why do they congratulate you when you've purchased a car, as if you've done something extraordinary? Perhaps making it through the gauntlet of car salesmen is worthy of congratulations. read more

Parts department are idiots I went there to buy an oil filter told them year make and model and they gave me the incorrect part. Now I have to wait till Monday to complete my oil change and miss a day of work. Thank a lot Subaru! read more

I was hesitant about going back to the Subaru Dealer in Lancaster... WOW! What a difference with the current management (different from when it first opened and then in that little building in the middle of the lot). Huge Shout out to Nicole D. in Service (and was previously ASE Certified Service Writer) ... I make no secret that I spent decades in Automotive repair and service... I judge Service writers on how I would handle the client's concerns. I give her a 5 for her knowledge of the issue, her professional and personable presence behind the counter and her overall demeanor. read more

I had a great experience with this dealership. The Service Rep, Allen Rostamo, was calm, patient and provided good advice on the Transmission crisis with my 2015 Subaru Forester. He assured me that this dealership really care about their customers & he kept in touch with me thru the repair process. My transmission problem was solved without the major expense of a new transmission. Then later, when I had a problem with the stripped wheel studs, the Manager Tina Bell, offered to freely evaluate the problem and fixed it.. After having spent over $1500 for the transmission problem, I was very very thankful. This dealership service has been great & I definitely will keep that in mind for all my maintenance and possibly a new Subaru in the future. read more

I've want to thank so much to the sales guy that went beyond to find my Ascent Onyx. Chris Hernandez from Subaru Antelope Valley in Lancaster. Chris went above and beyond to find my Ascent, he put a lot of hard work for us. Five stars to Chris he treat us GREAT and was keeping us informed, we are so happy with our new Subaru. Chris was so helpful and his customer service was AMAZING, We can't tell you how thankful we are for helping us Chris, you made it so easily, That was less time that we thought it was going to take to get our new SUV. I've wanted a white color and you did found it for ours. That's more than WONDERFUL, very professional! Now we have 2 Subaru's, in white thanks to you. I've would definitely recommend you to all my friends and family. YOUR THE BEST and THANK YOU SO MUCH to Chris Hernandez, read more

The best car purchase experience I've had. Our salesman (I believe his name is Nathan) and the store manager were really patient and answered all of our questions. They both really did the work to get us the best deal and I got to leave with the car I've always wanted. Thank you! read more

I'm reading all these great reviews and thought wow! So I came over here thinking this would be the place to go. Not once did I get asked if I needed help and I was looking for a good long time.( I don't like to go into the office because then I feel pressured.) I was hoping that somebody would come out and help me out since I am new to Subaru. I really wanted to be able to see the inside and possibly do a test drive. How disappointed was I that nobody came out even to say hello. read more

I came in here after Honda told my fiancé and I they couldn't finance us. We got helped out SO MUCH from pedro meza and jerson Sandoval. They were all so polite and completely made this whole process so pleasant. We are so grateful for our brand new whip. Thanks y'all!!!!!!!! Also shout out to Bryan king for being awesome and funny read more

Let's start that I like my Subaru. It's a great little car ~ but could have very well had a short lived life with the "service" provided at this dealership. Setting aside the not-so-great experience with the purchase of my car, I will focus on the ineptitude of the service that I have experienced. We received 4 oil changes with the purchase of the car. While there have been expected gaps due to the pandemic, I have now used these 4 series and will not return... Here's my story complaint: I have noticed that my car would stall when breaking. I called them to schedule a time to take a look. I took my car in and they came back with "Nothing's wrong with your car" ~ and sent me on my way. I was also asked "are you aware of your features?" OF COURSE I AM!!! Well the stall happened a few more times and I called them about it. I was asked to take a picture of the dash when I am stalled out and text it to the service rep. I did this. OOOHHH ~ Let me tell you that I was making a left hand turn when it stalled again! That was NOT fun & dangerous to boot! Try explaining this predicament to angry California drivers... oof! I forwarded the image, left a message, called, texted again... nothing. No response. So I then emailed the GM of the dealership. Guess What?!?! STILL NOTHING! I recently had a Low Oil light come on the dash and was near a Jiffy ~ I was not only low on the oil, I was low on EVERYTHING! Including Coolant! So basically, the oil change, service included with the car is a complete joke at Subaru AV. As a matter of fact, we were told at Jiffy Lube that there was no leak, the car just hasn't been serviced! Subaru AV could have completely ruined my car! And they still have not responded to a single attempt to communicate. As much as I like Subarus ~ they are great ~ I think the AV is a terrible representation of what a Subaru is. My next step to let corporate Subaru know about this ~ maybe I can update! #subaruislove #subaruavisnotlove read more

I had a wonderful experience purchasing a vehicle from Subaru Antelope Valley. I have been patiently hunting for a specific make/model/trim/color for more than a year, and I'm happy with the out-the-door price I received from Scott, the manager. Our exchange was brief, straightforward & fair -- no games, no wasting each other's time. I really appreciated this. At one point, I even three-way-called Chris & my dad so the three of us could discuss the financing details together. (Any one else grateful to have a dad who has your back in these situations?) The sales associate, Eric, was responsive and pleasant, and he & his colleague, Chris, delivered the vehicle from three hours away for free! They saved me a six-hour-roundtrip, and arrived promptly at our agreed-upon time. They were both very friendly & professional. After I test-drove the car, the paperwork took 15 minutes. The total out-the-door price ended up being slightly lower than what we agreed on (how often does that happen?) and they set up financing with my preferred third-party credit union on my behalf. The process was so easy and stress-free, that I felt like I barely had to lift a finger. I was offered an extended warranty but, after declining, Eric let it go immediately. (I've heard at least one negative story from a friend who was pressured beyond discomfort at a dealership, and I was grateful not to have this experience.) The car arrived detailed, with an almost-full tank (save for the gas required to deliver it to me from three hours away). Overall, I have only positive things to say about my experience. If you're looking for a car at a fair price and want to buy from pleasant salespeople who don't play games, I highly recommend Subaru Antelope Valley. Thank you, Eric, Scott & Chris! read more

Update as of 10-18-2019: Just picked up a 2020 Outback XT from Subaru Antelope Valley. This is our 3rd Subaru we have purchased here and there's a reason why I travel 120 miles to do business here. It's the way I'm treated and how they go above and beyond to take care of you. Bryan Torres (Sales) and Wes Shahla (Manager) are two awesome guys! I want to thank both of them for an amazing job! If you are looking to buy a new Subaru make sure to go see Bryan Torres and AV Subaru! I promise no matter how far you travel to get here, it will be worth it! Tell Bryan Torres, Travis sent you. read more

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Worst dealership I have ever bought a car from. They will make you think that family is important until they make the sale and then after the sale, you screwed with a lemon and a high payment. A single mom of three excited to be able to afford a reliable car gets taken advantage of buying a car that after 2 weeks stops working. My car has been sitting in the driveway for a month and the dealership cannot do anything about it. I want to warn everyone not to use this dealership. I have a monthly payment with a non-working car. LOL Please stay away from this place. read more

A fantastic car dealership. I originally submitted my request for a 2018 Subaru WRX online to find out what offers were in my area. I immediately received a response from subaru antelope valley with an exceptional price and complete package. My request was a difficult one because I wanted a special order yet this dealership had no problem fulfilling that request. I had looked at a few other dealers initially. But I found that none of them could meet Subaru AVs price and offer the most features in their package. Most had presented me with a higher price and less equipment. They also didn't seem too proactive nor transparent about their deals so I declined their offers. What I liked about Subaru AV is their professionalism and transparency. They told me exactly what's in the deal so there are no surprises. Car dealers don't often do this so one is left wondering what they actually bought. This dealer however was completely honest about what I would get with my purchase and the terms of the finance. They read me the contents of the car package including every feature and rating such as sunroof and alarm system. They stated I was approved at 2.9% apr and 0 down so I gladly accepted. They also told me the actual Out the Door cost rather than hiding fees and even gave me a better deal when I arrived! The car itself is pristine. It smells great and shines beautifully. Every part of the car is brand new. I didn't see any cosmetic imperfections or blemishes anywhere. The engine runs great the ride is comfortable and I feel that I got my money's worth when I drive it. I cannot recommend this dealership enough. They respond right away to your request. They tell you exactly what you're getting and they assist you at every step. They also don't speak negatively about other dealerships which I think speaks highly of their character. I would definitely buy from them again and I hope to in the future. Thank you Subaru Antelope Valley! read more

Trust Antelope Valley Subaru - I can't complain! - Car Dealers Near Me - Lancaster, California

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In early May I purchased my 2023 Impreza at which time I had the pleasure to deal with Nathan Houston at the Antelope Valley Subaru. Now, here is an important fact, I live in the San Fernando Valley and I am about 5 miles from the Sherman Oaks Subaru dealership where I visited first due to the proximity. However, what I experienced with the salesman there made me drive 60 miles north where I found a kind and respectful man. Mr. Houston was patient, respectful and most of all kind. He was never pushy, he explained the options, showed me the available vehicles and explained the difference between the vehicles I got to see. The selection was a bit limited compared to Sherman Oaks but in the end that did not matter. Once I asked for my vehicle to be appraised, I was offered about $3,000 more than what I was offered by the man in Sherman Oaks. Mr. Houston allowed me to drive the vehicle I chose and was patient until I made my decision. I am thankful for his help, I drove home with the vehicle I chose and once the deal was sealed, I was left with a great sense of satisfaction because I was treated with kindness and respect. I got to see the reason why Mr. Houston had so many awards on his desk, he earned them all by doing the right thing. Thank you Nathan Houston read more

My car was stolen and I needed a new one. Subaru AV gave me the best deal and helped me out every step of the way. Pedro, Scott, Eric and Noe were awesome at communicating and getting everything set up for me quickly. Since I didn't have a car, they even delivered it out to me and drove through several hours of traffic. They answered all my questions and were always friendly and informative. This was the best car buying experience I've ever had. read more

So after driving my Subaru for a bazillion miles, I needed to trade her in and contacted Brandon in the sales department. Not only was I upside down, but I didn't have a lot to put towards a new car. Well Subaru Antelope Valley made it happen!!! They did the impossible and I drove my new car home. Thank you Brandon for your efforts! Now the bad news. A few days later, my car was damaged by a wind storm which left several dents, and scratches. So I drove my car to the dealership for dent/scratch removal and paid out of pocket for the repair. The best part... After paying for the repairs, Elmer (he's the one you want to handle your service visits) let me know he made some inquiries and discovered my vehicle did have coverage under my purchase contract. Side note - I'd been unsuccessful in confirming it myself and gave up. Elmer and Brandon, thanks again for going above and beyond to make sure your customers are treated like family and valued. It's always a pleasure working with you! If you're looking for a new Subaru come here. If you have a Subaru that needs service, come here. read more

First time today here at Subaru AV and although I have nothing to compare my experience with today prior to my visit, I am confident to say, this place gave me a sense of confidence. I had an appointment and I was at least 30 mins early, my service consultant Raul D. was such a pleasant person to deal with. He was very approachable and gave me a detailed review of my service. I only waited for about an hour for a 6K service plus a check on battery life. Over all, this is a great place to take your car. read more

I LOVE Subaru! The staff at the AV location are always friendly, professional, and ready to serve with kindness. Twice I have had to get a ride home from the dealership with their shuttle service and both times, Jerry, the driver, was amazing! He's so friendly and such a pleasure to be around. It was like catching a ride with an old friend! Gus is also amazing! He's welcoming, friendly, and provides professional service every time! I love AV Subaru! read more

Great experience at this dealer. I dealt with waseem and Pedro in sales I Leased a Subaru outback limited they were able to beat the number one Subaru dealership in California's prices which was a surprise so I didn't even have to leave town. I was also picky on exactly which model and color I wanted and they brought the car I wanted in from another dealership read more

Wow. This was my second time buying a new car and I was frankly not looking forward to what I was expecting to be a long and tiring process. Did my research in advance, test drove at my local place, and communicated with several dealers online. This brought me to Scott Postel from Subaru AV, who promptly responded with a detailed and transparent quote. He was candid and about what would and would not be possible, and we landed on an excellent deal. I decided to travel 2.5 hours to the dealership and discuss in person. From the moment I arrived, Scott was attentive, easygoing, and thoughtful. He took me on a tour of the car I was looking at and made sure to explain and demo the features I was interested in. He without hesitation honored all the numbers we'd agreed upon in advance. No unexpected changes or pressure to upgrade. We reviewed all the paperwork and additional offers together and he let me take my time asking questions. Everything ran like clockwork. The GSM Waseem Shahla also popped by to make sure I was doing well and taken care of. Even after I signed, Scott went the extra mile to adjust all the settings in the car to my preferences and showed me how to use the Subaru apps on my phone. Infinitely impressed with his service. He is a 5 star professional and someone who takes great care walking you through the car buying process from beginning to end. These guys are straight shooters. They will go out of their way to make it happen. read more

this review is for service. especially service manager who was rude when she finally called me back 2 weeks later to tell me they will not be helping me. they lied and said i was out of warranty with less than 10,000 miles and less than 2 years on a new car, finally admitted i do have warranty after i had to spend money elsewhere. at least she apologized for not only her but her advisor both failing to call me back. it's not worth arguing with them to get a warranty when you have to call for weeks to even get seen. read more

What a great experience! I love my 2015 Subaru XV Crosstrek 2.0i Premium. We're part or the Subaru family now read more

Trust Antelope Valley Subaru - Car Dealers Near Me - Lancaster, California

Here's a very disappointing update . I picked up my car after a week and half of being serviced for a malfunctioning battery replacement, an oil leak in the oil pan that they said was very bad. Both issues were manufacture defects. When I asked why it wasn't noticed during scheduled service in August I was told it probably wasn't leaking enough. My car smelled of burnt oil when I picked it up. That is sign of a job done poorly and there were oil smudges all over the exterior of the vehicle. In addition to that there was a new constant buzzing sound while driving the car. So now the car has to be kept at the service center for another who knows how long! The service manager Tom was off today so I couldn't speak to him. So I spoke with Pedro the sales manager and he said they will probably find a broken gasket . Maybe this happens often. Pedro also said "oil is flammable " . I knew that and that's what makes me livid. I feel like Subaru , Tom, Pedro , Steve ( the guy who worked on my car) really don't consider the safety of their customers . Where is the quality control? They sit around laughing while they're customers are facing serious car issues at their hands . They're happy to take your money but that's about it. Anyhow, Pedro wasn't helpful but did say they would eat their 6k commission if I wanted to trade it in. He also suggested the lemon law . I will never buy from LA Car guy again. I suggest you really do your research , these people aren't honest and try to make you believe they are looking out for you're best interest when they clearly aren't . read more

Since they moved into their new facility their service has been fantastic. The staff is helpful and works hard so the customers don't have to wait long. The dealership is lucky to have Brittany and Nicole working there. They treat the customers like family. read more

Really disappointed with Subaru AV. I took my outback in (2017 Outback with 53k miles) as the car has been having several issues with the transmission, air conditioning, and eyesight system failing. They car is still covered by my Subaru 100k mile extended warranty. Even though I had photos of these malfunctions when they happened and the car had even sent emails when some of them occurred, I was told that they could not reproduce any of these issues. Long story short, I had to pay a $160 diagnostic fee for each component group. $650 paid to AV Subaru and they did nothing but an oil change. Warranty was useless. If you've got money to burn, use them. If not, consider going ANYWHERE else. The Subaru dealer in San Bernardino comes highly recommended by my friends who have bought several over the years. I had asked them to do the 60k mile service early, but after hearing that they wanted $900+ dollars for it, and didn't include the front and rear diffs as recommended by Subaru of America, I told them not to bother. This is not my first Subaru, but it may very well be my last. I need to decide whether to keep the car or just cut my losses and go with a car and a dealer I can trust to keep my family safe without several systems falling. As a stage IV cancer patient, my wife relies on the car to run and power her oxygen concentrator. When the car fails and check engine lights keep coming on and systems go off line repeatedly, it's a suboptimal situation. I can't have the car breaking down and costing us her life. read more

I would give it a zero if I could. I recently had an outside party look at my car and they found 9 items wrong with my vehicle from Levels that were off to disconnected wires and after I had them done I went back to A.V. Subaru to ask why they missed this stuff and I was refered to the Honda Service manager who did ABSOLUTELY NOTHING but make excuses and tell me its not there job to notice everything wrong with my vehicle. This after I told him that because of Subaru's lacklusture to absolute crap service I had to have a new transmission put in and I had to pay for a oil compression? test which ended up being the most expensive oil change I ever had because there was nothing wrong with my car but the problem was they did not tighten the filter nor did they see the seepage of oil. His response? Well I have been a technician for years but I dont know anything about Subarus and I am the Honda manager but this happened because...blah blah blah... I am a patient man but to hear you admit you dont know anything but then proceed to argue with me is the very definition of the bullshit service you will receive from AV Subaru and Honda Subaru. I have had my Impreza since 2014 and EVERY problem I have had with the car sytems from their terrible mechanics. Thuis guy actually looked suprised when he said the new service manager would be hired that week and if I wanted he could have him call me and I said yes, He actually asked why? These are the people who you are entrusting your lives to people. Managers who seem to think they can bully you into accepting their stupidity. Here is the kicker. This was a MONTH ago and I never heard back from anyone. Its was bad enough when I bought my car from them they ripped me off by saying I had to ghet a desert weather coating on the car whether I wanted it or not and it has gone downhill from there. DO NOT BUY A CAR FROM A.V. SUBARU / HONDA! If you enjoy your Subaru (and your life) DO NOT HAVE YOUR CAR SERVICED AT A.V. SUBARU / HONDA! However, if you feel the need to have people tell you I dont know and then get mad at you when you ask more questions, absolutely enjoy the shit show that is the service department. #NEVERAGAIN read more

Everyone at this dealership was really great. No pressure. They answered all my questions. Wes and Jeff were so nice and incredibly helpful every step of the way. Thank you for selling me my dream car!!!!! read more

Trust Antelope Valley Subaru - New Car!!!!! Love it! - Car Dealers Near Me - Lancaster, California

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March 11 Thank you Rick and Sandy. They listened to my concern and took care of the problem. I will definitely come back for repairs and maintenance. -it is irresponsible from Elmer Guandique the service manager to send a customer driving for another day with a nail in the tire, you know better than that- "The tire has to be taken care of immediately to prevent damage to the car, to self and other drivers on the road" On Tuesday March 7 I came in oil change. Elmer Guandique was the service manager who took my car in for the routine maintains . I had mentioned to him that I have a low tire pressure sensor on, he said "we will look into" When my car was ready Elmer had mentioned "air was added to the tire and tire pressure sensor had been reset. You need to get the tire patched up". In a follow up question I asked " can I get the tire patched up tomorrow morning." Elmer's response was "sure". Driving back home that night my back passenger tire shredded on highway 14N. I put on the spare tire and followed up with Elmer in the morning. Elmer's response with a smile "I told you had to get the tire fixed". As a Service manager you know better than to send someone on the road knowing the possible consequences. I had asked Costco mechanic and another Tire shop rep about the situation and they said it's irresponsible to send someone driving on the road with a nail in a tire. "The tire has to be taken care of immediately to prevent damage to the car, to self and other drivers on the road" read more

Trust Antelope Valley Subaru - Thank you to Rick and Sandy for getting my tire replaced. - Car Dealers Near Me - Lancaster, California

Horrible customer service! I've come here I would say 3x in the last month because I wanted to purchase a BRZ. However no one ever approached me. Looking at the cars thinking they would finally get the hint they didn't. So I decided to try it out one more time and I finally was approached My a man, he asked questions about, how much I wanted to put down and if I had a co signer, pretty rare he didn't asked me if I wanted to run my credit or test drive. I think they thought I couldn't afford this vehicle, sad part is I was ready to buy with 10k cash in hand for down payment!! Do not judge a book by its cover!! I'm here at the Sherman oaks one and they know how to treat a potential customer!! read more

Subaru Antelope Valley has me for life. This was my second leasing experience with them and it's just gotten better! Mike couldn't have been more helpful, and I mean above and beyond (I forgot some things in the car I traded in and he made sure I got them back!). He worked with me from the moment I walked onto the lot til I drove off the lot (and even got in touch to make sure I was happy with the car). My husband and I had shopped around (he wanted to make sure I test drove other cars before I settled on another Subaru- jokes on him, I'll always drive a Subaru) and all of our experiences paled in comparison. These other less than five star reviews obviously don't know what they're talking about. No one will treat you better than Subaru Antelope Valley. Thank you Mike and everyone at Subaru Antelope Valley. You'll be seeing me again! read more

Everyone here is very polite. 5 stars for that. We went shopping for a forester and even with a written offer, they were not able to come close to matching the price, (3000 higher than what I ended up paying) so we ended up buying elsewhere. No issues there. They lose 2 stars on this review because they mailed me a paper saying they would add 3000 to my vehicles trade in value. They then claimed my vehicle needed extensive work and would only offer 1500. I showed them the letter and they refused to honor it. It was a blessing in disguise as I sold my vehicle for 4000 more and bought the new one for 3000 less, but I don't appreciate the shady sales practice, no matter how polite. Also, their service department is quite slow. Take their time estimate and add 15-30 minutes. read more

Amazing staff!!! Very helpful!!! I love my outback 3.6 Touring it's everything I wanted and more! Thank you!!! read more

My spouse is the original owner of a Subaru Outback purchased in Orange County. We moved to the AV region a couple of years back and have not been able to find comparable service. There seems to be a shortage of "institutional memory" on the part of the service manager and the technicians, who haven't been at Subaru Antelope Valley long enough to remember prior model years. Initially, however, our first impression was positive until they decided to take an inordinate amount of time to service our car first for a recall (airbag) and subsequently (same visit) for a check-engine light. The first explanation we received is that they were backed up due to the recall. They could have first investigated the check-engine light but they closed out the ticket for the airbag service first, indicating that they let the car sit on the lot for several weeks before they got to the second issue. From the outset, we asked Subaru Antelope Valley to run a computer-based diagnostic for a check-engine light, which had caused an independent shop to conclude that the car's computer was damaged (a part known as an electronic control module or "ECM"). When my spouse and I would call Subaru of Antelope Valley for updates -- because we scarcely heard from them -- the service advisor, Gus, was always polite but subsequently asked, more than once, if we wanted to authorize a diagnostic. Although we approved it several times, it is unclear if it was performed because A) we were not charged, and B) the service ticket parrots what we told Gus when we checked the car in for service (a diagnostic code supplied by the independent shop). What's more, both the service advisor and the ticket, after he closed it, refers to an engine component known as a "tumble generator valve" that is non-existent on our model! After installing a replacement of this phantom part -- which was actually coded as a different part! -- they claimed it broke and had to be reordered. Next we learned the replacement did not resolve the problem so they reinstalled the old part and changed their diagnosis. They insisted we needed an intake manifold cleaning, a ~$1K job that -- drum-roll! -- they could not be sure would fix anything! We were back at square one with the same question -- but at this juncture the service manager, Chris, passed the buck back to Gus even though we played good sports for a month before we "bothered" a manager for help! Our question was identical to what we had asked at the very outset: Did they concur with the independent repair shop that the ECM was, in fact, the faulty part since it was throwing a code not related to our model? As a last ditch effort, we reached out to Subaru of America to see if they could have a master technician consult with Subaru Antelope Valley. (Since they still had our car, we didn't even have the benefit of confirming how our service ticket read.) Subaru of America said they had no such experts -- Say what? No in-house experts on their own products? It was suggested we have our car towed 70+ miles to another dealer for a second (third) opinion. Still confused, we requested clarification on the diagnosis given the uncertain existence of the part and the fact that we had been asked to approve a diagnostic multiple times. Rather than comply with corporate, the dealer discharged our car on the claim the entire service department was going to close due to COVID-19. Recently, I called two dealers, asking them to read the closed service ticket. No one could make sense of what was done to repair our car since the ticket suggests only one small item of a throttle body component was temporarily swapped (and in no way is there a tumble generator valve!). Months later we belatedly learn, there are no ECMs made for this model year anymore -- an FYI that could have spared us the "Long, Long Ordeal". (After all, why would we have left our car a week, let alone over a month, for a diagnostic of the computer if there was no way to run a diagnostic on an ECM, let alone obtain a replacement?) My spouse was able to work from home for awhile but as of today it is time to return to work -- in downtown LA (long-haul commuter). Since the car won't accelerate past ~25 miles on any kind of grade, it cannot be driven on a freeway. Since it is unrealistic to tow this current or any future Subaru to OC every time we need competent service, our next car purchase cannot be a Subaru. This is the third Subaru between us that went from "reliable" to "money pit" around ~90,000 miles. Having done all recommended service, we've pushed our car past 100K only by spending far more than it is worth thanks to blown head gaskets, etc. To end on a brighter note, when at last we dare leave our driveway to trade in our Outback and are driven off the highway by a road-raged "neighbor" who does not understand why our car can't keep up with ~80mph rural AV traffic, we will have a brand spanking new airbag to cushion the blow as we careen off into a ditch! read more

I bought a used car from them and there wasn't enough gas to make it home! I ended up having to pay two homeless guys to help push me into a gas station. I contacted the salesman and he apologized for not checking the gas tank (as the car was new to me when I saw no bars I thought that was a good thing) and to bring it in and he would fill it. I texted him the following week but his father had died and he said he wouldn't be in until the following week I texted him the following week but no reply. I texted him and called him and left messages but he never replied. I found out he left and talked to someone else in sales and he told me that they never fill the tanks. So if you buy a car here, bring a full gas can so you can get home! The star is for sales. Service would get five stars. read more

Recently my son went in to inquire about a Subaru WRX. He is a full time student and has obtained a new job that will adequately pay for a car note. Unfortunately, he is young and limited in credit history. Although his credit score is above 740, he wanted to attempt obtaining a loan on his own, he was told of an interest rate of 9-10% from the sales rep Chris and could lower the rate if a co-signer was available. Knowing this information, he asked me to assist. I have always tried to guide my kids and instruct them not to be so naive when dealing in business matters. I spoke to their sales representative and asked of the current interest rates, I was advised the lowest they offer was 3.9% , obviously it would be determined based on credit score and history. With that information I reached out to my credit union who were quick to cut me a check for 40k at an interest rate of 3.25%. Now the fun part and my issue with Subaru, from the get go I did not want to do business with this dealership. My son was adamant on purchasing the vehicle from this location, so we walk in and ask for the price of a 2022 wrx and we're given the price of 32,137 now what I believe was the sales manager Scott comes and states the owner charges an additional 1495 for a surface and protection plan on the paint for all vehicles....what a joke. They write up the contract for the purchase of the vehicle, again my son was adamant of getting the car from this location, I noticed the so called 1495 for the surface protection was listed under optional even though when we attempted to remove it from the package selection (went with the extended warranty) we were advised by Bryan in finance that the surface protection could not be removed. I would've walked away from the deal with them at that moment;however, as a parent I wanted to accommodate my son's wishes in purchasing the vehicle and allowing this to be a learning experience for him. I did not need them to look into my credit score, repayment ability as I had a check that would cover the entire purchase at that time. I played along with their shenanigans and at the end of the day it allowed me to educate my son on what to look out for and especially how to avoid these types of individuals going forward. Future buyers beware, as many of you know, sales agents are known to be sleazy, unethical and untrustworthy. Don't hesitate to walk away from the dealership and look elsewhere. Oh yeah their CYA (cover your ass) ideology (thanks Bryan) is another reason why to avoid these sleazy people. I don't expect anyone from that organization to reach out now that the sale has been completed but if I can paint a picture of the nonsense they will attempt on buyers it will at least make up for it. I am not a superstitious individual but what goes around comes around. By the way the moment they mention "friends and family discount" run, I am not their friend and neither are they. Well I have more details but I believe I made my point about this dealership. Okay so after posting this review, I was contacted by Subaru. I will add they called to make things right and apologize for our experience. Spoke to Scott, it takes a lot to admit when someone is wrong and I commend him for admitting his flaws during the transaction. I hope this experience will allow him to continue to be honest and transparent when dealing with anyone coming in to purchase a vehicle. As promised I did receive the 1495 reimbursement from their office with the additional charges accumulated from taxes. I am a man of faith and have no reason whatsoever to lie and hide what happened initially. I will say everyone deserves a second chance and I'll be happy to return now. I am changing the rating to 3 stars simply because of the initial experience otherwise it would be 5 stars. God bless. read more

So I went in wanting a Honda CRV came out with a Subaru Outback and let me tell you I fell in love with my Outback! I'm a proud driver/owner of a Subaru. Oh! and I haven't even begun to talk about the wonderful service and outstanding facility at ANTELOPE VALLEY SUBARU! I'm a percent in with my car and dealership. Shelley Fuller. read more

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