Experience with everyone was great. Marco was great as well as the young girl that took my information early this morning. What I like about this dealership is that they do not try to oversell you on things that you do not need. My concern was diagnosed correctly and within the time frame that I was told. Thanks everyone at Tustin Buick GMC. read more

As a returning customer at Tustin Buick GMC, I can confidently say that the experience was just as exceptional the second time around! Dean Qaderi once again went above and beyond to ensure a smooth and hassle-free car-buying process. Their professionalism, patience, and knowledge made me feel valued as a repeat client. They took the time to understand my needs, presented great options, and made sure we drove away completely satisfied with my new preowned Buick .The entire team was friendly and efficient, making the process seamless from start to finish. This dealership truly values its customers, and that's why I came back for my second vehicle. I highly recommend Dean Qaderi and the team at Tustin Buick GMC for anyone looking for a great car-buying experience! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Stopped by today and asked for Gilbert, who was supposed to meet me between noon and 1pm. Unfortunately, when we got there, Gilbert was tied up, so we were graced by Anna, who was knowledgeable, patient, and friendly. My wife drove a Jeep Wrangler and looked at the new bronco and a few other cars and then saw a Mercedes E450 convertible that caught her eye. She drove the car and was very excited when she returned. We crunched the numbers and looked at insurance, and decided that was not the car for us. Nonetheless, Anna gets a big thank you for her expertise, patience, and time. Highly recommended read more

I must say this is about the worst experience dealing with a dealership to service a vehicle in my life. I'd like to start off by saying the service advisor (Ruben Regalado) has the most deceptive sales tactics I've ever seen. When a customer asks for an itemization of parts and labor it means exactly that. Ruben, decided to first just send a link for me to approve or deny repairs that didn't have any costs associated to anything. This seems deceptive due to the fact if an unsuspecting customer just clicked on approve for each repair without knowing the costs, they will be held liable for repairs. Second, it took several text messages and emails to finally get an itemization of what the dealership is charging for parts and labor. I do have a third party warranty so that does complicate things but at the end of the day, a customer request is a customer request. I then requested an itemization of what the third party warranty company would and would not cover. Ruben decide to just send an email with the total of what they're covering and my out of pocket expense. Again, I asked for an itemization. The only reason you wouldn't want to provide an itemization is to prevent the customer from seeing what the dealership is charging for parts and labor vs what the warranty is allowing for parts and labor. Keep in mind the warranty company was sending the parts to the dealership. So why exactly are parts showing up on the itemized estimate of repairs? If I didn't call the warranty company to find this out, I could've been charged for parts when they were sent free to the dealership. Beside this, Ruben is unprofessional in the sense stating to me he doesn't like to communicate via text or email. That I would need to go in to the dealership to talk to him... No sir, this is the modern day. If you can't communicate via text or email what are you doing as a customer service advisor? I'm busy with work and two kids. I don't have time to stop at the dealership just to talk to you. Take my advice. Shop around. Ask for an itemization of parts and labor that is from the dealership, not just written in an email with totals. read more

The service department had my truck for over 4 weeks. I always had to call to get updates even if I would leave my service advisor a message and even the manager too. After I got the truck it was never washed which other dealerships in San Diego do a curtesy wash. But there was greasy finder marks on the inside of my truck from mechanics, and scratch marks on the drivers door handle guessing from the lifts. I still had warning lights on my dash that were not taken care of either. Only took it here because I bought the truck from them otherwise i use a dealership in San Diego. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

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While I wasn't thrilled with the dealership (kept grinding for a few extra dollars), I was absolutely delighted to be helped by Ken Finocchio. He could not have been more helpful and professional. If it hadn't been for Ken, I would have just gone back to the BMW dealership. He's a pro and they are lucky to have him!! Great job Ken! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

I stopped in today to look at a particular vehicle. I was approached by salesman Jony Evangelista, I explained to him what I was interested in, the new Acadia elevation which was $47k which is now $42k...I waited months for this price to go down but after he ran the numbers for the total cost, it went from 42k to 52k...needless to say I was a bit shocked at the 10k hike. I was also shocked when he told me that the protection plan that I HAD to buy was $4,800. Yes, the protection plan was not optional, it was a mandatory cost. He told me it said it on the website, but this is not true because new vehicles come with a warranty on them already included with the total cost, what he was trying to sell me was an additional warranty. Pissed me off that he lied in my face. Poor guy thought I was an idiot. He also told me I would be paying $4,800 for registration and taxes. He said the local sales tax was 10%, another lie, it's actually 7.75% for California and 1.00% for Orange County. Anyway, the whole time I'm waiting on a trade in value estimate to be done on my vehicle which wasn't done. I told him I would need time to think about the purchase seeing as I would be MADE to pay an additional $4,800 on a protection plan I didn't intend on paying. So much for this great discount I saw online right. He immediately got an attitude about me not being absolutely sure as to whether or not I'd be his meal ticket today. He went in the office to apparently ask about my trade in estimate but instead he complained about me to another employee, went on and on and didn't realize I could hear him. I told him to have the manager call me with the trade in estimate and that I was leaving. I never got that call. It sucks though because I really wanted that truck, I have the money and the good credit. I just don't like being treated crappy so I'll just have to take my business elsewhere. read more

Tustin Buick GMC - Jony evangelista complaining about me to someone behind that desk. - Car Dealers Near Me - Tustin, California

I posted a bad review about this dealership. They responded to my review "please call us we want happy customers". I called the number. Number does not work do I called the direct line. Spoke to the GM I was told to call. I told him everything he assured me he would look into what happened and call me back. It's been 3 weeks NO call! I stand by my previous review. Terribly dealership!! read more

If you are looking for an award winning vehicle this is the best place to come for a great deal! Jerry El Chilo is the guy to come to ( habla español ). Friendly, knowledgeable, and has great recommendations! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Extremely Disappointing Experience - Beware of Service Department (Jose) I had a deeply disappointing experience with this dealership, especially with the service department (Jose). I strongly advise against purchasing any additional services or warranties from them -- they are misleading and dishonest. I know these are serious accusations, but I feel obligated to share the truth. The dealership engaged in fraudulent behavior regarding the additional services I paid for. What was promised and what was actually delivered were completely different. I'm posting this as a warning to others: be extremely cautious when dealing with this dealership. If you're considering any extended warranties, service plans, or add-ons, get every detail in writing and carefully verify what's truly covered. Jose is very disrespectful and dishonest person. read more

I had a rather interesting experience that I felt compelled to share given the reviews left for this dealership. Scroll for TL;DR at the end. Background I had been looking for a pre-owned HD truck in a specific trim for over a month and had finally expanded my search outside my immediate area. Tustin had one with all of the features I needed, with a dreamy amount of miles, and an even dreamier price point. I sent an inquiry for the truck and then... I began reading the reviews. Cue needle scratching on vinyl sound. We had been saving diligently for nearly a decade to purchase a truck that not only had the towing capabilities I needed but also offered the comfort level we work very hard for. This truck was going to be the most I ever paid for a vehicle. Naturally when I read the reviews I was extremely uncomfortable at the thought of doing business with this dealership. Even though the advertised price was wonderful, I decided it would be better to keep searching. First Call The next morning I received a call from Bryan Munoz in response to the inquiry I had put in prior to reading all the reviews. I told him in no uncertain terms that I was going to pass on the truck due to what I had read online. Despite my rather combative attitude (I'm putting this lightly), he was extremely professional, pleasant, and just straightforward. In the end I asked for an out-the-door price in writing, which I received with zero ambiguity. Despite being fully convinced that I would never set foot in the dealership, here I was, less than 48 hours later making the five hour drive down to Tustin. The experience at the dealership was equally impressive. After weeks of browsing pre-owned lots you start to equate the feeling with sitting through a time-share presentation for the free continental breakfast. Tustin was nothing like that. Everyone was extremely professional and surprisingly easygoing. Since we had already negotiated over the phone and were happy with the out-the-door price, all it took was a quick inspection and test drive before we were ready to commit. The Finance Process We qualified and were able to give our down payment in the form of a personal check. The finance manager went out of his way to get us a rate two whole percentage points lower- something he definitely did not have to do since we had already agreed to the price at the higher rate. They got us in and out in 54 minutes! Super fast. In conclusion I am incredibly impressed with the seamlessness of purchasing a pre-owned vehicle from Tustin. I could not have imagined a better outcome. I do think that outlining our expectations and negotiating over the phone before we even made the trek down simplified the whole process. I highly recommend Bryan Munoz as a sales agent. He was wonderful, straightforward, and I believe incredibly honest. Ask for him specifically if you're at all nervous about the purchase, as I was. I'll update my review if anything changes but I won't hesitate to recommend Tustin, especially with their pricing and professionalism. Shout out to C(K?)rystal, Jorge, and Faizan (the two percentage points guy!) who we also interacted with during our purchase. Included pictures of my gigantic new baby! TL;DR We had a pleasant buying experience with Bryan Munoz. In order to minimize confusion about any fees, ask for an outline during phone negotiations. Know what the car comes with. Know your credit score before you call and ask about what forms of payment you may qualify for. I highly recommend Tustin Buick et al. read more

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My husband and I bought a gmc Acadia last night from this dealership. Ken, Josh and jesse were all extremely helpful and even stayed hours beyond closing on NYE to finish this deal up. The only downside was that we came with a check from the bank in hand and apparently they dont deal with my credit union that way, and had to in house finance at a higher rate. Which is fine, I can refinance, but it would have been nice to have a receptionist or someone who knows the ins and outs, inform me which banks they do and do not take checks from, as this would have saved two hours. Other than that, I feel like everyone took the time to show me all the bells and whistles, they were patient and we will return to buy another car in the next six months. read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

This review is for the car buying service. Stuart was top notch the whole way. Not only did they get me top dollar for my car, but Stuart kept me informed the entire process. Extremely friendly and no pressure. Highly recommend them if you are looking to sell a car. Ask for Stuart and he will take care of you! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Updated Review - Tustin Buick GMC I gave Tustin Buick GMC my vehicle in good faith so they could "check" the oil leak I had been reporting since days after purchase in November 2024. I told their service department about oil issues back in December when I brought the car in for a check engine light, but it was brushed off. This last visit, after two weeks of my car sitting, being "inspected," and then sent to a "specialist," they finally confirmed it's the rear main seal. Anyone with basic mechanical knowledge knows an RMS failure doesn't just happen in under 5,000 miles -- it was there when they sold the car. The fact the car had no oil at delivery further supports that the issue was present at sale. Instead of owning their liability, they sent their Director of Sales to try and talk me out of pursuing what I'm legally entitled to. That failed. California's Lemon Law exists for this exact situation, and "sold as-is" doesn't override those protections. Once RMS was confirmed, they even tried to upsell me motor mounts at $600 each, acting like replacing the RMS was some kind of "favor." Now, I'm demanding a buyback and have been met with silence. This dealership needs to learn that consumer protection laws aren't optional, and misleading buyers into costly, hidden repairs will come back to bite them. read more

Service is absolute no. I will not buy another GMC because of this place. I own a 2024 EV hummer and their service and communication is amateur Avoid this rookie dealer and don't waste your money read more

I couldn't be more grateful for Michael in the service department. He's such a great guy with top-notch customer service. I recently got an EV and brought the truck in for its first service. It was truly a pleasure dealing with him -- both his personality and his professionalism made the experience exceptional. Shahram read more

I was looking to trade in my vehicles and purchase a new one. The sales staff gave me a quote over the phone. The quote wasn't the best, but I was willing to work with them. They told me to visit the dealership and they would try and give me the best deal. I drove several hours to the dealership and was met with extremely lowball offers (Several thousand dollars less than originally quoted). In addition, they were asking for cash down payment as well. I left and drove several hours back home extremely disappointed. The sales staff, Chilo and Shina, lied and made me waste time and gasoline. This my friends is what sleazy salespeople do. I'm never returning and I'll make sure to tell my friends and family about this place. I don't want them to be treated and left disappointed like I was. STAY AWAY! read more

I'll keep it short and to the point. I was treated like a consumer with low credit score when talking "numbers". Btw I have great credit lol. The listed price advertised was a scam! They quoted me well over $10k than that! They also tried to tack on a "security" feature, they said can't be taken off. New flash: "they cannot legally advertise a price and then force undisclosed add-ons that materially change the deal". So what they did was illegal basically. They also lowballed my trade in. Call it sexism or whatever you want but they were definitely trying to treat me like an idiot. POS. read more

Clowns! these people are scammers and liars! Was interested in purchasing a hummer ev but they won't even let you test drive let alone look at the car!!! read more

I had an amazing experience at Tustin Buick GMC. I was looking to purchase a car for my daughter and Dean Qaderi was the associate who helped us with our vehicle purchase. I can't say enough good things about Dean. Dean is very knowledgeable and professional he provide us with excellent customer service. I would like for Dean to get recognition he deserves. Thank you Dean Qaderi and the Team at Tustin GMC. read more

Sold my Honda clarity to Tustin GMC. I was very worried initially as I've had a really bad experiences with selling my car to dealers. However, STUART made the process so easy and explain it all out where I felt comfortable and I also got the best value for my car. No wheeling no wheeling or dealing mostly importantly, good communication. read more

Good service from Abraham (sales man) Went it with an idea in head. And he wasn't shady nor was he a hassle. Very helpful with paper work and all questions. Was in and out in of there. Wasn't the typical all day in dealer experience. Thanks Abraham ! Really appreciate the help man !! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Just wanted to thank Jon, Seth, Natalie and team for my new truck! I absolutely love the new EV and they were extremely fair and accommodating through the process. Would highly recommend this dealership. read more

Rogelio was awesome every step of the process. Thanks for helping me out! He made the process painless.

Unbelievable experience here. I have never encountered a dealership that does "business" this way. We were looking for a car for our daughter in college. We knew exactly what we wanted, and found what we thought was a great deal here, an hour and a half from home. We got in touch with the dealership and made an appointment to see the vehicle. When it came time to sit down, it became apparent that they were not concerned about the sale of the vehicle, but rather the $4,000 protection package. We stated we were not interested, but were willing to pay full asking price on the vehicle. The guy came back and said the best they could do was full asking PLUS $2,880 for the protection package. When we still said no, he said we should go back to where we were looking before. Wildly unprofessional, rude, impersonal. Bait and switch. The price you see is not the price you get, and they truly do not care. Take your business elsewhere. They told us to, so you should too! And before customer service leaves a note, I've already emailed the sales manager. I'm sure he will get right on it. read more

I recently purchased a car, and Ken Finocchio was really great in helping me out. I was speaking with other dealerships but extremely turned off with how pushy they were. This dealership was a totally different story. Ken was direct but not aggressive, and he was respectful. He ultimately helped me land a great car, and I know put a lot of elbow grease into it! Financing team was also awesome in walking me through all the paperwork. read more

Rogelio C was great to work with. He was really nice, easy to talk to, and made the whole process quick and stress-free. Everything was explained clearly and nothing felt rushed or complicated. I really appreciated how smooth the experience was and would definitely recommend working with him. read more

Please save yourselves hours and book your service somewhere else. My husband made an appointment online for 7:30 am, was told the wait time would be around two hours but fours hours later it is still not done!!! read more

Aria at Tustin Buick GMC made my car-buying experience incredibly easy. He was friendly, patient, and really took the time to help me find the right car without any pressure. I'm super happy with the whole process and highly recommend working with him! read more

This place returned my vehicle with a Check engine light and nail in my tire that was not previously there. Then yelled at me to leave when I was upset they were trying to send me home on a 30 minute drive with a flat tire. Garbage people here stay far away especially the dude in the back with the weird teeth who laughed at me when he was too lazy to patch my tire read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

Amazing experience with this dealership I rate it 10 out of 10 Ask for sales person Aria he will take care of you.

This is place is terrible. Everyone here is unprofessional and liars. They treat their costumers horribly and disrespectful. Do not buy anything from them . They lie about their contracts and they take advantage of the language barrier. All their staff was racist to us since we don't speak English. read more

This place sucks. Every single staff is mean and disrespectful. They are not professional and they are liars. They lie about deals and fabricate contracts. Never buy from them. read more

Terrible Experience with the Finance Department Angie, our salesperson, was great, but Michael Rodriguez, the signing agent, was a disaster. We waited over two hours to sign paperwork because he was too busy eating pizza and socializing. When we asked why it was taking so long, he lied, claiming he was working on another deal--yet my husband saw him just hanging out. Completely unprofessional and disrespectful of our time. If you buy here, expect delays, dishonesty, and zero urgency from the finance department. Wouldn't recommend unless they seriously improve their service. read more

My husband left with exactly what he wanted, and he had great service the entire time! He's very particular with trucks, and car deals in general, but Rakan worked with him on all of the details that his is particular about. Would definitely go back for another purchase in the future! read more

Be Careful When Signing the Papers. As I review my purchase contract, I see more fees, and things that I did not agree with it. Many times I asked to show me why my number wouldn't match with his, but the finance manager wouldn't show me. It's my fault to let him lead the way, so this is to help future buyers to not make the same mistake as I did. I paid at least $2k more than I would if I paid more attention to the papers at the time I signed. read more

Tustin Buick GMC - My new truck - Car Dealers Near Me - Tustin, California

Started off rough with the management side of the dealership, but Farhad Abbassi followed up the next day, asked if I was still willing to work with them, and smoothed things over. I would highly recommend you go see Farhad as his follow up and diligence is incredible. If it wasn't for Farhad, I wouldn't have purchased the vehicle here! Thank you! read more

Tustin Buick GMC - Car Dealers Near Me - Tustin, California

We purchased a truck here over 45 days ago and still have not received a transfer of title. Phone calls go unreturned. Buyer beware. Stay away. read more

Guneet was professional, never pushy, and straightforward. Guneet kept us updated on the status of our vehicle and delivered it in excellent condition. This was the easiest car buying experience we have had. I wish all major transactions were so straightforward, clear and easy read more

I give them a one star because the Service Manager was helpful but the service team extremely awful. I took in my truck in for my driver seat getting stuck. At the time of turning in my truck to service the service representative gave us a loaner and told us that only the oil change would come out of our pocket (they would take care of fixing the seat). Then he mentions to us that our truck has a recall, more specific 6.2L V8 engine due to potential engine failure issues. So then my husband and I decide to speak to sales associate in order to trade in my truck because I no longer feel safe in my truck. Mind you , GM currently has NO FIX to this recall. Moving on, we are going back and forth with the sales associate and then he gets his manager involved and gives us leasing proposals so we agree to a specific term . The sales person then asks for our IDs to start processing and look into our credit . He then comes back with his sales manager and tells us that the truck that I want is currently being sold to another customer at their sister dealership (costa mesa). The sales manager says the only way we can go through this deal is if the customer at the other store (costa mesa) drops the sale so we end up living because he says he will gives us a call. My husband and I decide to travel to Costa Mesa and just take a look at the truck. The sales man tells me that it's available and nobody is looking at it. I then call back the sales associate at Tustin and let him know it's available . The SALES manager then calls my husband and tells me to go back to the Tustin dealership to process the deal! We drive back to Tustin and the SALES MANAGER comes towards us with Carfax documents and tells us that he can't accept our truck back due to the recall my 2023 Yukon has. I was so furious because why waste my time?!? Why tell us to go back to the dealership to process the deal. Then he proceeds to telling us to call GM to process a buy back. He gives us a number to call and start a case . I just think it's extremely upsetting and unacceptable for the SALES MANAGER to waste our time like that ! On the other hand, service team wow just wow . Extremely frustrated with them. My truck has been in service since last Friday. Service calls me on the 4th day that my truck has been in service that I need to pay for my loaner because doesn't fall under warranty then he calls the next day to say the truck is ready for pick up. We drive to Tustin and when he is giving us the truck back he decides to tell us then that while putting on the seat cover to the seat the service tech ripped the zipper and the seat cover won't come until 10 days later. Unacceptable!!! Then as we are driving to our car rental to switch or belongings I noticed that the passenger button to move my seat was broken!!! I am so disappointed in this dealership in general. As you all may know , when it comes to selling a vehicle everyone is accommodating and willing to help but once you have an issue, it's your fault figure it out. The recall on the engine is huge issue! Nonetheless safety issue as the Carfax document states it. I have two little ones that are always with me in the truck . I hold GM 1000% accountable if anything happens to my children and I. I do want to acknowledge and thank the second sales manager (I don't recall his name) but worked on June 19,2025 around 3pm. He did the best he could to help but since this is a service issue there is so much he could do. He offered to trade in the truck but at this point I do NOT want to give Tustin GMC no sales. Also thank you to the service manager for hearing me out and will follow up with him. read more

Tustin Buick GMC - This is how they returned the truck to me. With my seat cover zipper ripped. Put together with ziptides. - Car Dealers Near Me - Tustin, California