Andy Tran has excellent customer service. He answered all my questions that I needed. When I purchased the RX350 SUV vehicle, he recommended an outstanding warranty to accommodate me. I am so pleased with the SUV I bought And the whole experience. He is your guy. read more

Tustin Lexus - Keyless 'ignition entry door zone, automatic climate control simulated, Leather upholstery, a way's power-adjusted front seat, - Car Dealers Near Me - Tustin, California

Avoid them - dishonest! 8/22/2023: Addendum #2 to the original review below: I spoke to Lexus Corporate again. To their surprise, per the national Lexus computer, there has been no service ever done on my car, which is obviously false. This could theoretically impact my new car purchase warranty!! Corporate then opened up a 2nd case file against this dealership since they are apparently required by Lexus to record all service and maintenance appointments. So, I assume the dealership either never recorded the service or deleted my electronic file! Good thing I kept the hard copy as proof. 8/22/2023 Addendum #1 to the original review below: I guess my negative review finally got the attention of Tustin Lexus: As of this morning, I noted that someone named "Tony" (presumably the dealership GM) left a canned response below my review falsely claiming that he has been "attempting to call me", which is patently untrue. As of this moment, no one from this dealership has reached out to me by phone, text, nor email. I believe this posted response is simply a tactic to make it appear to Yelp readers that the dealership has unsuccessfully attempted to communicate with me to discuss my situation. Again, no one has reached out so far. It would of course be great if they do decide to call me. And, if they do, such a call hopefully would be with an offer to honor their original agreement to repair the dent in my car, and not simply argue with me and hold firm to their story. BUT, I'm not holding my breath. Original review: 8/21/2023: I didn't buy my Lexus vehicle here, so I cannot speak to what it is like to purchase a car here. I bought it from Lexus Longo (in El Monte) which is a great dealership, but I am writing this review about the Tustin Lexus Service department which is part of this dealership. I do NOT recommend this service department. I believe they are dishonest. Here is my poor experience: I brought my pristine condition, 2022 Lexus in for its first service. I don't do much driving and it had only around 5000 miles. In broad daylight, the service department representative inspected the vehicle and noted on the "pre-service inspection" paperwork that there was zero damage on the vehicle meaning, no dings, scratches, dents, etc. Later, when I came to pick up the vehicle, I immediately noticed a ding at the bottom of the driver-side door, which wasn't there before. I immediately told the service department representative and he verbally admitted on the spot, that the ding was NOT there when I brought in the car and he inspected it a couple of hours prior. He then noted the NEW damage on his paperwork at my request, but when I got home I realized he never gave me a copy, the omission of which may have been intentional. He then said Tustin Lexus would send the car to the Newport Lexus body shop and repair the damage at their expense and that I should take the car home and call them back to arrange an appointment to bring it back in for repair. I left and two minutes later the service department representative called my cell and requested that I return to view a "video". I returned and he showed me a grainy video which he purported claimed that the small ding was there when I brought in the car. The driver of this vehicle was NOT visible in this video and it was not clear to me that you could see the ding in the video. I told the representative that I didn't believe the damage as pre-existing, and that either someone there changed the timestamp or had someone else drive the car around after the damage was done to avoid any responsibility. He then refused to accept any responsibility for damaging my car and then, from my position, mispresented who caused the damage, claiming it was pre-existing - even though the paperwork and his own verbal admission indicated the opposite. I later showed the ding to a 30-year body shop expert who told me it was most likely caused by when the service department carelessly opened the door while on their lift. He said that he had seen the placement of such a dent many times previously in his career caused by the lift of service departments. I tried calling the General Manager and the Service Department Manager the next day leaving complaints on their respective voicemails and neither returned my calls even to hear my complaint. Then I called Lexus Corporate a couple of days later and spoke to a Customer Service person who registered my complaint and she said she called Tustin Lexus and asked them to contact me. They never did. Also, I filed a claim with my insurance company and the claims adjuster tried to investigate, but again, Tustin Lexus has, so far, ignored them as well and has not returned their calls as a professional courtesy. It's been several weeks and complete "radio silence" from Tustin Lexus. I will never do business with them again and I'm warning the general public against doing so as well based on my negative experience. read more

Richard Kim and Daniel Liu Very Friendly and helpful throughout our process of buying our Lexus RX! These guys are the real deal! Very impressive!! read more

Thanks to Daniel Liu and Andy Tran They are helped me get nice car They are very kind read more

Andy and Joe, the sales person and sales manager went above and beyond to sell my wife and I a RX350. They were patient and really worked with us, while explaining to nuances of each vehicle we were interested in. Just as in life everyone has to give up something to come to an agreement. I only gave up one thing, while Tustin gave much more than I really expected. Never the less, I would recommend Tustin Lexus to everyone who wanted to buy a vehicle. They treat us as people with respect that everyone deserves. Andy and Joe, you guys are the best Earlier that morning at Cerritos Lexus we had a horrible and ridiculously experience. The sales person spoke down to my wife and I, making us feel like we did not deserve their vehicle. I am retired professional and have spent my time serving the community. We did not deserve to be treated less than human beings. My wife and I had spoke about buying this car for months doing what we thought was good research. Well, Cerritos not only lost a sale, I will tell everyone that I know, lawyers, judges, police officer and many others how poorly we were treated. I am sure Lexus may want to look into this matter. Thank God we went to Tustin Lexus and met with Andy and Joe. They are great human beings and treat us the same. read more

I highly recommend buying here! A luxury car with a luxury service. They will help you all thru out and will not leave you even things gets harder, they will not jugde you whatever you're wearing or looks , they will still do excellent service even you're noT VIP. Thank you for all your hardwork Especially Zel, Trevor Castle, , Richard Kim and Daniel Liu. Lexus ES 300H F Sports read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

Keith Imoto exceeded my expectations. He was patient and professional never making me feel pressured into making a deal. I test drove several vehicles which took a lot of his time despite me telling him I would be shopping around at local competitors. I first met with him on Monday and he maintained communication with me without being pushy to see where I was in my buying experience. I will say his customer service at Lexus was superior to any other dealership I visited. He was able to customize a deal that was tailored to me and my requirements after a week of me keeping him in limbo and did it with a smile. I would and will recommend Keith to all my friends and family and all those reading this review. Keith really went above and beyond to structure a deal that I was happy with and I appreciate him for this!!! Thanks Keith!!! read more

Purchased a new SUV w/ 59 miles on it from Tustin Lexus. After reading countless reviews on Yelp and Google for various Lexus dealerships, we decided to work with Keith Imoto for our purchase. We utilized many tools to do research for the purchase ranging from Kelley Blue Book (www.kbb.com), Edmunds (https://www.edmunds.com/car-buying/what-fees-should-you-pay.html), the FTC (https://www.consumer.ftc.gov/articles/financing-or-leasing-car), and looking into Auto Purchasing Programs (Costco & AMEX). There is also the "Elite of Lexus" award which aided us in narrowing down which dealerships we were willing to engage with. Within CA, it boiled down to Longo Lexus and Tustin Lexus (which also is a sister company to Newport Lexus). The only reason we didn't purchase from Longo was because Keith replied to us promptly. Salesperson: 4/5 Keith was professional, helpful, and responsive. Prior to test driving and purchasing, Keith worked mostly with the hubs. After the purchase, like another reviewer mentioned - Keith walked me through the Lexus Enform App and also helped us with the purchase of All Weather Liners for our new vehicle. Finance: 3/5 It seems very few people enjoy working with a dealership and their finance department. The thought of dealing with a dealership and its staff had us seriously considering the purchase of a Tesla instead. Prior to engaging with Keith (Tustin Lexus), we walked away from purchasing w/ Santa Monica Lexus b/c of the reviews and a suspicious line item. Our experience with Finance at Tustin Lexus was as follows -- 1. We are financing through a credit union and expressed this to Keith, who let his manager know. Despite that, whomever was in charge still wanted to run a 'soft' credit check on us. We expressed that our credit union had already run a credit check on us and approved us for a loan so Tustin Lexus did not need to run a 'soft' credit check on us. What didn't sit right w/ us was we had to ask questions to tease it out of them for them to admit that they were trying to run a 'soft' credit check on us. If a dealership is going to run a credit check on you, you should be informed and know. 2. Max of $1500 Credit Card charge allowed for downpayment. In comparison, Santa Monica Lexus will allow $7000 credit card charge for downpayment. 3. No wiggle room for negotiating the invoice price...not too surprised w/ the chip shortage, lack of inventory = $8k+ markups w/ dealerships. Just another pro vs con reason to go Tesla. A remark we got w/r to no room for negotiation was, "we're not going to be earning any additional business from you (servicing/maintenance fees) since you reside out in West LA". Tint: 1/5 Cost to tint two front windows = $445 Prior to bringing the car in for my appointment, I was assured by another one of Tustin Lexus' finance reps of the following: 1. the Lexus SUV windows (including the windshield) already come with UVA/UVB protection, wonderful to know for those that have medical sensitivity to the sun 2. the tint job is subcontracted out to someone who has been doing it for 18 years and does the tinting for many of the dealerships in the area 3. Premium 3M tint film is used i understand it takes time for tint jobs to cure, but the bubbles that have appeared do not look like they are going to cure well. (will be sure to update this post if they do) have had other vehicles tinted w/ professional tint shops, thought we would try the dealership out this time w/ the assurance we were verbally given by both finance reps. Yesterday, took PTO from work, drove out from West LA and dropped the car off at 10:30am. Received a call around 3:35pm from the service rep that the car would be ready by 5:00pm. Totally understand tint takes time to do well, and i know everyone is short staffed right now. However, there were no aftercare instructions such as, 'don't roll down the windows for at least 3 days'. A walk around inspection of the tint job also wasn't possible since it was dark by the time of pick up. (see photos of bubbles and a tiny hitchhiker) Loaner: n/a Tustin Lexus was out of loaners when i brought in my new vehicle for the tint job. Instead, they were providing 'loaners' via the Enterprise nearby. Don't be surprised if the service rep asks to shuttle you to the Enterprise in your own vehicle, b/c that's what happened to me. 1. Be ready for a $100 deposit hold for the rental w/ Enterprise (for any incidentals). The hold doesn't get processed and is removed upon return of the rental to Enterprise and as long as no incidentals occurred. 2. You are responsible for adding gas to the rental before returning it to Enterprise, Tustin Lexus does not cover that. 3. You are liable for the rental w/ Enterprise, even if you drop it off with Lexus for them to return to Enterprise - you are responsible until the car is returned to Enterprise. Hence, i ended up returning the rental directly to Enterprise and had Enterprise shuttle me to Tustin Lexus instead. read more

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Writing a review of the Salesperson, Eddie. We went into the dealer early in our shopping journey to do a test drive and to get an idea of pricing. After the drive, we sat down with Eddie and his Boss to talk numbers. They made a really compelling offer, but we wanted to test drive other models before we made a decision, but we said this was our favorite and would make a decision that week. (We also did not like that they would not let us test drive other models until we committed to buy a car from them. Last I checked, you test drive before you commit.) Anyways, I pinged a week later Eddie to find out about our car and he didn't remember who we were or what we wanted. So, I gave him our specs again and I asked if the price from our original visit was still honored and he said just make me an offer. I made an offer and he said that was too low, but no counter offer or anything. Just, no. Why ask for an offer if you are not willing to negotiate?! From here, did a similar back and forth where he said, just come to the dealer and we can talk numbers. At this point, we found a great sales person at another dealer and closed yesterday. In short, don't forget your clients name and specs and maybe you will get more business. No surprise that the entire sales team was turned over at this location in the last 6 months. Complete mess. read more

Don't believe them--bought the cart on Friday--within 36 hours--2 problems--no-one responding to requests for service.

I'm extremely picky and Keith Imoto understood the assignment. After contacting 5 different Lexus dealerships across socal, Keith was able to help me with my dream car (2023 IS350 F-Sport) and the best deal. Living in San Diego, I was very hesitant to go with a dealership 2 hours away from me but everyone involved was so friendly and professional. On top of that, I'm the type of person who has to ask every question and why and Keith was able to answer all my questions without giving me run around answers. After walking into the dealership and having discussed all expectations over the phone, Tustin Lexus met all of them! They didn't try to pull a fast one and go back on their word, and I really appreciated that. Being a Lexus owner for the past 8 years, I can confidently say, as far as the New Sales department, this is one of the most pleasant staffs to work with. read more

Worst Lexus dealership experience ever. I drove 40 miles to test drive a car I had my eyes on. When I got there the saleswoman couldn't find the key and after searching for 20 minutes she palmed me off to another salesman because a couple came in that she dropped me for to go and help. The other salesman said he thought that they brought that car to their Newport Lexus location but I told him the exact car I came in to see was right in front of us 50 feet away. He said he would check the vin and sure enough it was. He said he'd go get the key for a test drive but in the meantime another salesman was leading another couple who came in 30 minutes after I got there to the car for a test drive. They ended up taking it. I was given a halfhearted ' Sorry man' and sent on my way. 3 hours wasted on this sorry place. read more

Just wanted to post again my experience with the staff at Tustin Lexus,since my post has been erased.. Bought a LS-460 in 2020 that they had posted on Edmunds website for used cars.. Called the operator and told them I am coming up within the hour from Oceanside.. I confirmed the price in the ad with their secretary at 49999.00.. I came up drove the vehicle and went in to sign the papers..The sales agent brought out the paperwork and informed me the price was 56999.00,I told them the ad stated 49999.900 and he informed me that they never had that price listed anywhere. So i went on my phone to check the price on Edmunds and sure enough they had changed the price on the listing while I was ready to sign papers.. I refused to buy the car and drove home,,,..But as I was looking at text from salesman Ifound that the ad was screenshot on my phone.. What a bunch of snakes.. They tried to come up with excuse that Edmunds put in wrong price but called Edmunds and they have nothing to due with listing the car,,the dealership puts in info..So we agreed with 2500.00over the 49999.00 but shouldn't have had to pay that.. Very unethical for a Lexus dealer.. DR. Patrick Noll D.A.B.C.O. read more

Here is, in a nutshell, my experience with the service department. Service Advisor (SA) - "Oh, it's a $190 diagnostic fee to see what the problem is." Me - "But on the phone you said $95?" SA - "That's only for the brake inspection." Me - "My problem IS my brakes. Would the inspection not cover it?" SA - "Well, it only covers the brakes inspection. Not everything else." Me - ".... I only have a problem with my brakes." SA - "..." Me - "..." When I get my brake fluids replaced and get around to paying... SA - "It's $295." Me - "You said it was $200." SA - "Well the inspection + service was $95 and $200, respectively." Me - "Well, when we started, you said the inspection price is rolled into the service cost if I do the service with you guys" SA - "Well, that's specifically for brake pads." Me - "Okay, you didn't say that when we were working this out." SA - "Well, that's how it is." Me - "..." SA - "..." Me - "No." SA - "Okay, let me see if I can discount it for you." Comes back with a bill for the previously quoted $200. Like why do we have to do this dance? It's like a hospital, trying to charge you for every damn thing they can think of. Jeezus. God, I love the quality of work they have. Everything is super thorough, and you really get peace of mind in the long run. But then you have these clowns in service... If I were rich and had money to throw around, I'd just go to Newport Lexus. Damn, people. I miss Longo Lexus. They were the best. They're still around. Just far. 4 stars because Tustin Lexus honored their original prices and still got the job done. read more

I was excited to see Tustin Lexus had a vehicle I've been looking for in stock and listed on their website. I went on the site to verify availability of the GX550 and to begin the purchasing process. I completed the online purchase paperwork (See attached images - I'd attached the PDF of the deal sheet, but Google only allows images) and received a note saying someone would contact me shortly, which did not happen. I called Tustin Lexus and explained that I was in the process of purchasing a GX550 to the salesperson who answered, Jaime. Jaime encouraged me to come down to finish the deal. I asked to place a deposit and confirm the price agreed to in the online system. It took several hours, but I received a call back saying that someone else had been looking at the vehicle, but they didn't buy it so it was still available. I suggested that he immediately take my deposit and verify the deal. After checking with Management, the word came back that there was a mistake and the price would be $10,000 higher (market adjustment) than what was on the website and the paperwork I completed. If the website or paperwork had shown the markup (beyond the $998 appearance package), I would not have pursued this vehicle because I don't believe in paying such above retail price markups, though I respect their right ask for them. I just don't proceed with a deal if there's any markup. Tustin Lexus should have been honest and disclosed the additional markups up front and not allow the customer to agree to a deal, sign the paperwork (online) only to be surprised with a $10,000 markup last minute. Ultimately it was a failure of transparency and I was left disappointed and having wasted hours of time. If you decide to deal with Tustin Lexus, I'd advise that you ensure that they've made ALL hidden markups known before going to the dealership. read more

Tustin Lexus - This is the paperwork reflecting the deal I agreed to. I'd attach the PDF, but Yelp doesn't allow a PDF file. - Car Dealers Near Me - Tustin, California

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The best advice I can tell you is stay far, far away from these dishonest people here at Tustin Lexus. I will give my review base on my experience with every person and  of course my contract. I was trying to buy the Rav4 from Toyota of Anaheim but there was no inventory so I was shopping around, then I saw one at CarMax with very low milage on my way there I made a big mistake, I Stopped at Tustin Lexus my sales person was Keith Imoto so we took a test drive in one of the cars I liked, (2022 Lexus NX 350H SUV) Price on the tag was $55.855.00, total price for this used SUV was 73,250.22 out the door,  then I told him I was interested in the Rav4 from CarMax, Keith told me if you buy this car we'll give you a free 6 year protection plan, value of $3,000.00 Dollars. He lied, they charged me 3K for this protection plan on my contract. ( I will up date this review if they make my contract good, (free protection plan for 6 years).Finance, get your own loan, don't let these people rip you off, they'll go for every penny in your wallet.Having my score over 800 points, they'll just pick a % number from the air and give a high interest rate, (6.0) where as Toyota dealer offered me in writing 4.29 %.Keep tuned I'll finish my review in the next few days. Letter to the business manager of Tustin Lexus Tony D. Dear TONY D. I'm writing you this letter because when I bought my Lexus your salesperson Keith Imoto offered me a 6 year protection plan, value of 3k for free, when I went through every page of my contract I noticed that finance department charged me for this protection plan, can you do something about it? Keep tuned I'll finish my review in the next few days. read more

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My son was working with a salesperson from Tustin Lexus on a used BMW that was on their website but had no pictures posted yet. The salesperson was going back and forth with my son for 2 days and told him the car would be ready Wednesday. This was Sunday. The dealership contacted my husband Monday and they told my husband the car would be ready by 3pm. Mind you we live 2 plus hours away. On the way to get the check from the bank to purchase the car they called my husband back and said they had 2 people there waiting for the car. Mind you the salesperson that originally was dealing with my son was going to be off Monday and Tuesday. My son contacted the salesperson even though he was off and upon research the salesperson Contacted the manager and the manager informed him that one of the female salesperson had sold and contracted the car without it being ready but yet they had 2 people waiting to purchase the vehicle. Make it make sense. I own a Lexus and my dealership would never. Get it together Tustin of Lexus you just gave Lexus franchise a very bad name! I would give a zero rating if I could atleast the salesperson that my son was originally dealing with was helpful! read more

It's my 2nd Car purchase at Tustin Lexus in the past 2 years and Mr Keith Imoto was super helpful & professional explaining all the details of the cars and Mr Keith & Everyone at Tustin Lexes made me & my wife very comfortable and treated us like family. He is a great guys and I definitly recommend him to all my family & friends and please go see him ! He is great ! read more

Came for a yearly service and the cost was 2x what I was used to paying at Lexus in Serramonte. I had an issue with the TPMS which couldn't report data properly. The service center quoted me $1000 to replace all 4 TPMS saying "the batteries must be bad". Instead I went to a tire shop... who notified me that there was a nail in my tire. They performed a pro-bono repair and now the TPMS work absolutely fine. Save your money and stay away. read more

Keith was a great individual, in sale and as a person. Tustin lexus team was able to get me in and out in a fastest way that car buying could be. Thank you for getting me a deal on my RX350h Luxury. Will be back shortly read more

This review is for the Service Department and my Service Advisor, Steve Rivera. I was an hour early for my appointment and asked if I needed to come back later. They said, "no, they could help me." I didn't have a service advisor and so I asked to get a good one. I got a great advisor. Steve met me at my car and was professional and informative. He did not try to up sell me he explained what they would do and let me know if they found something wrong with my car that he would call me. I received a beautiful loaner car and was tempted to upgrade! Anyways, I was notified that my car did not need additional services at this time. Steve did advise me how to care for the car to ensure the car lasted me a long time. I returned the next day to pick up my car and I was in and out in a few minutes. It was an enjoyable experience and I felt that Steve was very helpful. I will keep his number and rely on Tustin Lexus for my future service and car needs. Maybe Steve can sell me my next Lexus. read more

These people are liars. They lied and told my husband he qualified for the EV rebate for his tesla. When my husband called they acted like they had no idea what that was and said they never heard of the rebate. They told my husband they'd call back but they never did. He has left multiple voicemails. They don't answer the phone when he calls now and it's been over a week and not one person has reached out to him. These people are rude and unprofessional. read more

Keith Imoto was the best!!! As a first time car buyer/owner I had a lot of questions today. He was attentive and helpful. He was so kind and went into thorough detail to help me out. He tried his absolute best to help everyone he came into contact with today. He is truly an all around terrific person and salesman. He made my dream car come to reality! I recommend this dealership to anyone who is looking for a great car, and Keith Imoto to anyone looking for an honest and attentive salesman you can trust with such an important purchase! read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

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Wow, Scott Cram treated me like royalty. I felt like I got red carpet treatment from him, from making personal appointments to come test drive cars, and his follow up which eventually lead to a sale. This was my first time purchasing a luxury vehicle and it was exactly the kind of experience I was hoping I would be getting. Apples to apples, Scott EASILY beat other dealers in the area for what I wanted as far as pricing. My main concern was purchasing a IS 300 being 6'2" and if my big a$$ would fit in it. Scott being my height having one himself helped my decision a lot. He was available for follow up questions I had after my purchase and didn't try to sell me on anything I didn't want. Thank you, Scott!! Tustin Lexus is lucky to have a great sales person like you! I LOVE my Lexus IS 300! read more

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If I could give no stars I would, apparently I got played like a fool. I bought a Tesla from this dealership and I was told it was eligible for the ev tax rebate. They told me it'd be taken care of when I did my taxes. So now that it's time to do my taxes, I go and bring them everything I got from the dealership and apparently they never gave me the form. I got in contact with the dealer and now suddenly everyone is clueless and does not even know what the ev tax rebate is. I was told I'd get called back and I haven't gotten anything. I've been trying to contact the dealer multiple times , I've left multiple voicemails to the finance department guy and no call or no answer anymore. It seems like they just told me that to make sure I bought the car. It's completely dishonest. read more

Saw a new is350 online that was in transit, scheduled to be at the dealership within a couple of weeks. Spoke with sales and since supposedly this is a fast moving car a deposit was suggested in order to keep this car on the lot for me. Gave a $2000 deposit. Fast forward, car comes in and I make the 2 and half hour drive to the dealership from my house with my two kids. After being at the dealership from 11am-4pm both the sales constant and finance manager tell me that banks aren't open on Sundays so they will not be able to get me approval on that day and that I will need to come back, at this point I'm annoyed and it's been a long day. Waste of a drive. Next day I get a call saying that they got approval but will want $17k down on the car for a $1200 payment! LAUGHABLE! I said no thank you and that I would please like my deposit refunded, they said okay we can refund it to the card you had provided. After two days still no deposit and my messages on read. Finally I call another manager and she's like "oh we can't do deposits over the phone you would need to come in." I said I wish I would've known that I could've gotten it that day, it's a big inconvenience to drive that far. I ended up getting the deposit a few days later with no follow up but okay as long as I got my money back. Overall just a very unpleasant experience. Ended up with a 2024 is 500 with $5k down and a payment near to what they were offering here, deal done at Keyes Lexus Van Nuys. read more

Tustin Lexus's service department is one of the worst--unresponsive, and unknowledgeable service reps. Steve, the service advisor, doesn't provide decent service. We had to take the IS200t in for its 4th set of tires on a car that has 42K miles on it. My Corvette receives 30K on a set, and my 4Runner receives 50K. Steve doesn't assist in helping to determine why the tires wear out so quickly. They installed them, and the only help I received was they gave me the phone number of Goodyear. Costco carries the tires I wanted on the car, Tustin says they are unavailable anymore. Don't go to this dealer for service! read more

They promise they will beat anybody's prices or give you $100 and a free tank of gas but when you call them with another dealers price they won't return your call. They just try to lure you into the dealership and never follow thru with any of there promises. read more

I pulled into the service check in area. 3 employees came to my car to look at my problem. No one suggested that I needed to leave the car. It seemed like it would be a simple fix. No one is trained to handled an issue even though they can sell you the car! However, when all 3 service employees could not resolve the issue because they did not have an android phone like me they were dumbfounded., I asked one service advisor, are you telling me that no person in this dealership has an android phone? He said let me check and after 20 more minutes of waiting and not being able to speak with the service director, I decided to leave. I left feeling there was no real concern about resolving my problem but rather the employees were more interested in going home at the end of the day. .This department has some serious customer service issues! read more

WORST SALES EXPERIENCE THAT "NEVER" HAPPENED! THIS place is the epic example of "What happened to common courtesy?" After a year long search, I found my perfect (used) vehicle across the country at Tustin Lexus. I quickly contacted the sales staff (chat, text, email, and phone call). Due to their lack of availability and their follow up, I ended up trying to work with 3 different sales staff over 3 days. I conveyed my seriousness of intent to purchase, requested additional photos and to quote shipping fees. They do not take deposits for used vehicles. I had already paid a local (to me) Porsche expert for research and advice as well as purchased additional records online. I arranged an independent third party inspection for the next morning. Note, this is a high end vehicle that is common practice to have a PPI (Pre Purchase Inspection) performed. At the end of that next day, as I had been trying to contact the inspection facility for results, yet another (4th!!) sales staff informs me they sold the vehicle (out from under me) and never delivered it for PPI. I asked to be put on hold to speak with the sales manager. I declined a call back, as I anticipated that would never happen. Sure enough, after hold, I was sent to voicemail and he NEVER returned my call. ZERO chance for me to purchase. ZERO COMMON COURTESY!! For a business that should promote customer service, they epically failed!! read more

If you're looking to buy or lease, truly you need to ask for Steve Tibbetts here. Steve was an AMAZING associate that helped me purchase my new 2023 Lexus! He was kind, responsive, knew his stuff & got me a fantastic deal. The overall purchasing process was quick as well, I was in and out in about an hour and that included them washing & detailing and filling up the car! Couldn't be more excited and truly so thankful Steve helped me make this happen!! Go see Steve!!! read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

No wait, no hassle, no frills, all thrills. Dealt with Rex the entire time over the phone. He was straight forward, professional and responsive. He worked with us on options, numbers and give our family the best deal on a new 2021 Lexus NX300 for my parents. The entire experience was better than my Mercedes G-63. If you need a Lexus, contact Rex Urasaki! read more

Tustin Lexus - Red interior on the Lexus NX300 - Car Dealers Near Me - Tustin, California

Just wanted to take the time to acknowledge Tamer and Keith Imoto at Tustin Lexus for the exceptional service I received while purchasing my vehicle. I'm sure I got the best deal for the car I wanted. There was no runaround or hassle, just straight forward talk which makes things so much easier. I'm very grateful for all the attention to detail and continued follow up calls...makes me feel very valued. Thank You Both!!! read more

Tustin Lexus - NX 350AWD - Car Dealers Near Me - Tustin, California

Bought a used BMW this past February 2024. I had the an inexperienced sales representative that provided me with false misleading information about certain features about the car just to convince me to buy the car. I've called and left messages over and over again in regards to my passenger door lock not working. They have all failed to return my call or emails. A month after my purchase I noticed the vehicle didn't even have a carjack. Is that even legal? I mean it's a safety feature. They pride themselves in having a check point system in place to ensure that the car is in good shape to sell but I highly doubt it. Worst experience ever. Will never recommend or purchase another car form this place again. read more

Tustin Lexus was a wonderful experience in buying our Lexus. We had the pleasure of working with a outstanding salesperson Jacob Freeman. He was a pleasure to work with. Got us what we were looking for, Jacob Freeman was courteous & answered all our questions. We feel lucky to have had Jacob Freeman as our salesperson. He was able to get us a fair price for our trade-in & a no hassle price on our new Lexus Rx 350. Jacob made it a pleasure in buying our Lexus. Charlie & Rufina S. read more

Great service. Andy was our salesman. He was knowledgeable and polite. Not at all pushy. He took time to show me many of the features my car has. read more

the service department is the worst. The porters need to be terminated for chatting but losing my FOB.

Take several visits to different dealerships but Tustin Lexus got one of the greatest deal on the market. Excellent service! Paperwork fast and smooth! read more

Tustin Lexus - Lexus RX 350 Premium+ - Car Dealers Near Me - Tustin, California

Everyone here is so nice and professional. I appreciate the first two free service calls for my new 350RX hybrid. Unfortunately, they were not able to shut off the various alerts I get on the dash. We thought they were shut off but they started up again on the way home. Some are useful but some say "drive monitor is not available - see owners manual." Not worth making another trip there but pretty irritating for such an expensive car. read more

My vehicle had a light come on for my tires saying low air pressure. One of my tmps had been replaced less than one year ago at Newport Lexus. I called Newport Lexus and Mission Viejo Lexus and neither location could fit me in. I then called Tustin Lexus and had the pleasure of speaking with Brando Alegre. Brando was very knowledgeable and friendly. He explained to me my issue and also found a recall. This visit was completed in a timely manner. Not only did Brando give excellent advice, he also found a recall and went over and beyond my expectations! Kudos to you Brando! You have a customer for life. I would recommend this facility hands down! read more