I took my car for my tires and Steve was the person who attended me, he gave me very good service and was very friendly and professional. Steve called to suggest me to change the brakes on my car which I really liked because they worked on my car while it was there already. He explained to me very good why it was necessary which I liked that they got that done while also changing the tires. They provided a temporary car while mine was getting fixed, it was nice and clean. Thank you Steve for you service and professionalism. read more

From my very first experience here with Keith Imoto, it was a great one. He came up to us asked what we were interested in looking at, to the exterior color, the interior color along with options we wanted. He never gave me a feeling that most other sales man do, which is a pressure to buy. He even told us to wait if we wanted the Mica Blue. Which we did wait for a bit until that color was available, now we have the exact color combo we wanted. What I especially loved about his service was the care and thought he put in to this purchase. From text message to responding to our questions. He made me feel more like a friend then a sales person. I will definitely return for future needs, just remember to ask for Keith Imoto if you want a great sales person to get you the car you would love! Hats off to you my friend! read more

My Lexus wouldn't start and my vehicle was basically going batsh*t crazy, lights flickering on its own, brake stuck, doors would not unlock, and i figured it to be an electrical issue. I had to wait for a tow truck not once but twice because the first tow couldn't fit in the parking structure where my vehicle was parked. Long story short I was tired and cranky from being stranded for over 3 hours but thankfully I come to find out my vehicle only had a minor issue that could be easily remedied but, when I finally rolled into Tustin Lexus they advised that unless I purchased the part from them they wouldn't help me. That is, until RICK MASSUCCI got involved and saved the day by telling his service guy to just go ahead and assist me because he saw how distressed I was. In 5 minutes my vehicle was purring. It was a small and simple gesture but I truly appreciated RICK going above the call of duty to help me. I mean, it was no skin off anybody's nose but while everyone else followed protocol and couldn't care less, RICK followed common courtesy and decency and that's what makes him a great employee. Tustin Lexus is lucky to have him. read more

After that K'lee didn't give finance the information. Finance was a mute after I refused the extended service plan... lol... I would give the dealer one star, but the girl that helped at the end was awesome. There was a number of things missing. Extra key, floor mats, removable jbl speaker, cargo net. She called K'Lee (K'lee left without thanking us for the business) to find out where they were. The only thing they had was the extra key. My wife and I bought two cars this day, and we both agree, we will never buy another car here again. We wont suggest Tustin Lexus to our friends and family. Hopefully, they will work on their customer service. I know dealerships rely heavily on NPS scores. read more

We worked with Richard and he was amazing! He was professional, answered all of my questions and not a typical pushy salesperson!

On 07/03/2021 I was at 45 Auto Center DR Tustin, CA around 5- 6 pm to purchase a Vehicle because our vehicle was totaled due to a Dui driver, upon arriving a salesman name Tim approach us. We talked for a min or 3 later he took my DL for a quick picture in order to test drive the car. My wife and I drove the rx450h very nice but not for me, we drove the Nx350h it was really nice so We went inside for financing option we told Tim our down payment is going to be between 3k and 6k. Sigh after about 10, 15min he came back with 2 credit sheets of paper and said come back tomorrow it's a holiday weekend banks are close Tustin Lexus will give you a call. The next day I called for some updates also to tell Tim some good news I'm ready to put 10k down for the Vehicle the receptionist asked for my name she said I was never logged in the system when I asked about the car she said someone purchased the vehicle(SMH) ** (sigh! I gave Tim My ID he took a picture of it** drove 2 vehicles........... no problem) 07/04/21 time 12:00-13:00 I started making calls to find out if it's available at any Lexus but it was out of stock everywhere we end up driving to Van Nuys met another brother his name was also Tim he said yea "we got it come on down!" I was so happy took 1hr drive to van Nuys. We stopped at an infinity Dealership met with?? ( let's call him) Mr. T. he made us test drive the Infiniti qx55 it was nice and sexy I told him I'll be back we are going to Lexus 2 min away to take one final look at the Lexus we wanted lol Mr. T straight up told us it's fine if you don't come back we lose a lot of customer to that Lexus I( laughed ) I'm telling him I'm a grown man these guys can't flip me what are you talking about. We arrived thinking the experience is going to be like the Tustin Lexus, Boiiii was wrong. Upon arriving at the Van Nuys Lexus I met with Timothy Greer! I was very guarded because of what Mr. T told me at the infinity dealership, I made up my mind for the infinity qx55. We test drove a few cars because we couldn't really find the exact car we wanted but we drove the Nx300 yes it was sexy! sexy! burgundy leather wow!!! After settling down for the next step I was afraid to pull my credit again (lol) I explained to him my experience at the Tustin dealership and gave him 2 sheets of paper with my credit score, he said what happened to the third sheet ?? I'm like what third sheet that's when he called Ash lol it was over for me... I gave them my social because these guys are just great salesmen I stood no chance. :) I tried to leave using the excuse I don't have 10k on me I really didn't because my money is in crypto. They said that's not a problem we will put the Vehicle under contract and it's yours whenever you can bring the down payment you can take it home. also, they got me an intrastate @ 1.9% I was sold I picked up the car in 48hrs.. I don't think I'll ever know why I was denied at Tustin Lexus but it is what it is. I'm happy Timothy greer pick up my call. as I'm driving home I was thinking to my self wow Mr. T was right these guys over at Lexus Van Nuys won't let you leave without a car :) read more

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Last Sunday, I was in the market for an LC 500 and saw one of Autotrader from Tustin Lexus. I sent a request in for information and Internet sales manager Ryan got back to me within 15 minutes. We exchanged emails for about an hour and I was able to work out a price before I drove 2.5hrs to the dealership. When I arrived, Ryan had the car ready for me to test drive and once I got back, we were in and out fairly quickly in completing the deal and the financing. Overall, one of the easiest experiences in buying a car I have ever had. Ryan was fantastic. Knowledgeable and not your typical car sales guy. Bill (GSM) got our deal to finance quickly. Paymon (Finance manager) was easy to work with and really explained our options with the warranty and maintenance. I highly recommend. Definitely ask for Ryan. read more

Tustin Lexus - Zoom Zoom! :-) - Car Dealers Near Me - Tustin, California

When you go to check out the vehicles at Tustin Lexus, be sure to ask for Jacob Freeman if you want a great salesman who's very educated and not at all pushy. Jacob spent most of the day with my husband and I as we decided whether to purchase or lease a brand new RX. Jacob was very accommodating and patient as he had to move several vehicles from another lot around so he could pull the one we had wanted to test drive. After we inked the deal, Jacob helped us set the apps on our phones, went over every function and button in the vehicle and explained how everything worked. This was our first Lexus purchase and Jacob spent a great deal of time with us and we are grateful. The dealership had a great selection of vehicles - I highly recommend Tustin Lexus! read more

Last year my son and just wanted to see the Lexus that i saw from what Rex Urasaki sent me. Unfortunately, he wasn't around that weekend. But Keith Imoto approached us and show us the car. He convinced me to take the car ,i refused because i wasn't ready but he asked me to go to the process and see what comes next. he explained to me everything and i was convinced. He is so nice and patient. to make it short i took home my new car. this year i met an accident a total loss. Last Sunday i went to Tustin with the help of Paymon. I was so happy to see again Keith Imoto. I asked Paymon if Keith could assist me again and indeed, he did. I appreciate all the help that was given to me and my son.Thank you guys for guiding and helping your customers well. read more

Worst customer service!!!! Bought my first Lexus a few years back. Good customer service at that time. Now they have people working there with no customer service skills. I guess customer retention is no longer a priority for Tustin Lexus. I have 3 friends ready to buy a Lexus but have told them my experience and they will not be purchasing a car from Tustin Lexus. They lost 4 sales so sad. You get better service at fast food restaurants then you do at Tustin Lexus. Hope they start training the associates. Good customer service goes a long way but they are completely clueless!!!!! Only selected 1 star because you have to select stars. They deserve 0 stars! read more

Tustin Lexus is easily the best car buying experience I've had. Everyone from the receptionist to salesman to finance was very helpful and polite. It was a relief to not be pressured or manipulated into buying the vehicle like other dealers. The salesman who helped us was Keith Imoto. I cannot say enough great things about his service. He was well presented, attentive, respectful, knowledgeable, and transparent. As an example of his transparency, upon looking at the used vehicle for any problems or cosmetic issues, Keith pointed out a spot that I completely overlooked. Most other salesmen would probably avoid pointing out any issues, but this showed his honesty. He wasn't trying to hide anything. Keith also let us take a test drive alone, and despite being in the buying process later on allowed us to take a longer drive with him to feel out the vehicle some more. It was nice to have a salesman that was knowledgeable about the brand and specific vehicle. He knew about the drivetrain, features, the Carfax history, the official name of the paint and interior trim color, even though this was a 5 year old used model. Attention to detail is a very important and admirable trait. As for the buying and negotiating process, he was just as good there too. He offered refreshments, gave us time to talk when needed and was willing to listen and work out a deal. There were no forceful sales tactics, no constant looking over our shoulder, and no manipulation. Throughout our time with him he also carried good conversation while showing genuine interest and felt more engaged, something that is rare especially in business dealings. To summarize, Keith demonstrated a high degree of professionalism, courtesy, knowledge, honesty and respect. I have never made a review, but this was worth it and I'll gladly return for business and send others his way. It was a great experience and the Lexus GX460 we bought is excellent. read more

I came to this dealership to look at cars. Stood in the middle of the show room for 15 minutes, but wasn't approached by any of the representatives that walked past or were sitting at the front desk chatting. So, I went to ask about looking inside some of the cars. I was told that some of the cars on the show room floor have low batteries and can't be opened. Looks like I'll be taking my business elsewhere. read more

We get on line searching for Lexus NX & Keith contacted me, making sure that model car is on floor ( unlike other) he showed us all cars we wanted to see ( regardless it's raining outside) we agreed price in 15-20' ) we came back with $$ and drive car in an hour, never stress over process ! Thanks Keith 5+ read more

I went in to take a look at some hybrid Lexus and was greeted by Joe E. I didn't sense any pressure that one could've gotten from a salesman. I shared with him what I was looking for and he was informative of the car of interest. He was transparent and seems knowledgeable about Lexus cars and services. I haven't decided on one yet; if/when I do, I would seal the deal with Joe. read more

So I got a response from Tony Damato as you can see. It was basically a "I saw your bad review so I'm responding and acting like I care" response on 2/25. I sent a separate email directly to him shortly after and still haven't received anything back. Don't go to Tustin Lexus...don't buy a Lexus in general and don't believe the fake concern. Disappointing!!! Signed, New BMW Owner read more

Tustin Lexus - Email sent - Car Dealers Near Me - Tustin, California

Eddie was friendly and made simple for the purchase process. Financing took some time on the day I visited, but overall, it was smooth.

I saw a truck online that they have for sale. Called them up around 1200 and sherry answered so I asked about it, she said that it's available and I can come by to test drive it. Got an appointment at 12:45, was there at 12:40 sharp. 12:06 Rick called me to confirm that I'm coming at 12:45 and I said yes. Drove up the dealer and I saw the truck parked up front. Asked about test driving it and all he wanted is my information and wanted to "punch in numbers" first! I told him I'm here to test drive it for now and if I like it we can talk numbers and ALL OF THE SUDDEN, there is a couple making a deal inside to buy the truck!!! What a load of crap ! After waiting 30 mins because Rick is "getting the keys", I asked about it again and his answer was, why don't we look at numbers first and if you have a better offer than them, you can get the truck!! Such a waste of time ! I don't recommend this dealer, sherry and Rick will just waste your time and play games to eventually rip you off ! The truck has been for sale for 33 days !!! And as soon as I came in to test drive it, it was sold ?!?! They play games and absolutely waste of time read more

It is literally 2021 and I still haven't gotten my mats. Can anyone in this dealership actually go through with a promise? Also, Tony D never responds to emails which is why he just leaves his email, not phone. I should have never bought my car here. After 1 year mark, I will collect all my documentation and escalate this if it is not remedied. read more

Tustin Lexus - Josh sent me this invoice as proof he's on it, still no mats? - Car Dealers Near Me - Tustin, California

On 7/22/24, I received a message on Offer Up from Yessenia from Tustin Lexis responding to my add about my 2020 RX350 that I had posted for sale. She offered me 25K for the vehicle and told me we could do the transaction as early as the following day. I responded to her message and after a day or two made an appointment to sell Tustin Lexis the vehicle. The day before our appointment I received a message from Yessenia saying that she made a mistake and that they could only offer me 24K instead of the 25K that she had originally offered. I thought "this is a load of crap" but my back was kind of against the wall at this point because I needed this sale to take place so that I could proceed with the purchase of my new vehicle. The finance department was waiting for documentation of the Lexus being paid off in full in order to be granted the new vehicle loan. On 7/26/24 I showed up with the vehicle to the appointment we had made to sell the Lexus. Prior to my arrival, I sent a text to Yessenia letting her know that I was there. She told me she would meet me out front. I arrived and nobody was waiting for me. I went inside and everybody that was there was engaged in conversation with other employees. I waited for almost 10 min. Finally, a girl came out of one of the offices and started to walk away so I stopped her. I told her who I was looking for and it turns out she was Yessenia. So not only did I wait almost 10 minutes for her after she had told me that she would be waiting for me but she was going to walk away without even asking who I was or if I needed any help. Not to mention everybody else in the building who just continued their conversations with other employees. After a couple hours the transaction was complete, and Yessenia handed me the documents related to the transaction. On Monday 7/29/24, I reached out to Yessenia to ask questions about the transaction and how long it would take to finalize the deal with my bank where the Lexus was financed. I asked her how long it would take for them to mail the check to my bank or if I could pick up the check myself and take it directly to my bank. She didn't know anything. She couldn't answer any of my questions except that it normally takes 10-14 days for the transaction to be completed. I asked her to put me in contact with her manager and her response was that he was in a meeting. I asked her to please have him call me. To this day I have not heard from him. Instead, I received a somewhat nasty text from her saying that the process would take 10-14 days and that there wasn't anything else that they could do for me. The finance company for my new vehicle has agreed to hold for a few days which is about to expire soon, and I still don't have the answers that I need. I may lose the vehicle that is on hold for me and I may lose the special APR financing that was offered to me because people at Tustin Lexus are sitting on their hands dragging out the purchase of my vehicle and not giving me the answers that I need so that I could forward them to the new finance company in order to salvage the original sale with them. Very unprofessional all the way around. As for Yessenia, she has no clue what she is doing. It boggles my mind how she is able to work there. read more

Bait and switch sales manager. Don't honor their own written offers when you come into the dealership.

Highly recommend Tustin Lexus. Always professional and kind. We have purchased many cars from them and will continue to do so. Their service is the best! They actually care about the customer! Thank you! read more

AVOID AVOID AVOID. Customer service is relatively non-existent and the lack of professionalism is astounding. If you want to purchase a car from a dealership where everyone is given a manager title yet no one is managing. From Tammer, manager, to K'Lee, sales associate, to Ray Wood, general manager to the some of the service department, not one person is there for the customer. The "managers" will hide and your calls, texts, emails will not be answered. They will however send out spam emails to see if they can sell you a car. You are not greeted and will walk around the very small dealership wondering if anyone works there. Read the reviews for Tustin Lexus. The new ownership is not any better in reviews than the old ownership reviews. There are other dealerships under the Tustin Lexus owner umbrella. Take your money, time and purchasing ability to another dealership who puts the customer first. I purchased a used car and within 2 days had a problem which would be considered a safety concern since you can't drive with the convertible top half up and the trunk half open. I began calling, texting, emailing to no avail. Stopping buy and no one is available or left for the day. Finally got a hold of Lamont, used vehicle, sales manager, after calling and coming into the dealership. My car finally was to be looked at by service. An appointment was made with a phone call from service and a follow up service email. I brought the car in the morning and I was told by James "advisor" that I would hear from someone. No courtesy car was available for me although they have 60 in their fleet. I did not hear from someone. I called and was told James would call me back. No response. I called again 6 hours later. No response. Had a car service drive me to the dealership. I see my salesperson who sold me the car literally run around the corner of an office to avoid me. I spoke to another manager who told me there were 20 cars ahead of mine in service that day and he had no idea why mine wasn't looked at. The manager finally said I could take my car and bring it back and it "should" be looked at tomorrow. Car dropped off again and kept for 2 days. I had to rent a car at my own expense to get home and back. End result was brake light bulbs replaced and convertible top diagnosed but not fixed. On my own to get it fixed at a huge expense to me. Not only was I looking to buy my weekend car but also my daily driver which would have been a higher end purchase. Tustin Lexus had many excuses and did not correct the problem. The car had a True360 point inspection along with a dealer inspection. The convertible top problem and leaking hydraulic fluid should have been addresses and noted. It makes you wonder if the salesperson who took the car in on trade knew of this problem and did not note it. I will say that Alan, used car service manager did return calls and kept me in the loop once the car was being inspected by a service tech. What was to be a fun weekend car purchase has turned into a nightmare. I would gladly bring the car back but that was not an option they would accept. The lack of integrity by personnel and lack of customer service to me, was and is astonishing. Shame of you Tustin Lexus. read more

We were looking for an SUV that's reliable and has high gas mileage. Keith Imoto at Tustin Lexus helped us identify the right model and completed the entire transactions efficiently. Keith is friendly and professional; we had a very pleasant experience there, and enjoy driving our new NX350h. read more

I highly recommend working with Michael! He was very polite and not pushy, as many salespeople can be. He was also very attentive from the minute we stepped onto the dealership floor. We came in for a simple trade-in, knowing what we want, and Michael helped get us a great deal. Again, I highly recommend Michael! read more

Tustin Lexus - Trade-in, Toyota 4Runner. Professional service with Michael! - Car Dealers Near Me - Tustin, California

Rich Kim is an outstanding sale rep. I bought a NX 350h at Tustin Lexus. He is very friendly and worked hard to find for me the vehicle of choice. Definitely, I will refer friends to him to buy Lexus car. read more

Horrible experience! Stay away! All my stereotypical perspectives of shady and sleazy car dealers came true! Not my first time buying a car, I had good and not so good experiences but this was by far the worst! Looking for a used car for my daughter, the sales representative was nice enough, took us on a few test drives, found a car my daughter liked...the sales rep got approval on pricing from a sales manager, we agreed to price and shook on it! Does a verbal agreement and handshake mean anything anymore? Not at Tustin Lexus! My daughter was soooooo excited, we met in a cubicle and started the paperwork...45 min in, the sales rep gets a call, the car was sold from under us...the excuse was, we have 5 sales managers and they don't always communicate with each other??? But the sales rep spoke to a sales manager and agreed to the sale...so they had a different sales manager come in, with a smile, "We can't apologize enough...this happens..." The disappointment on my daughters face, I can't believe these people. We are in 2024 and they can't get sales managers to communicate with each other? Just BS! It's freakin clown town! I am livid, wasted my whole afternoon! read more

Great service and smooth transaction! You gotta go to Alex Kim he's great and will go out of his way to look for what you're exactly looking for and to ensure you're satisfied with your choice vehicle. Looking forward to purchasing future vehicles from him! read more

First time checked this location out for my services. I don't see any impressions or welcoming from my Advisor!! ( Nick Nehrir). No information about where can customer can wait during their services or shuttle service to provide customer when they are waiting for car to get done!!! I have to ask him everything!!! No Customer Service at all !!! I really do recommend Mr. James Simmons. For any Lexus owner if you live around this area. Just found out when I picked up my car that he got transferred from Newport location to Tustin Lexus. Please have him to be your Advisor. I brought my car for service last time and he was so Amazing about customer service, Nice and Polite. It's not just customer service but also hospitality for this work industry!!! Will come back for sure !! read more

Get my new daily from Tustin Lexus. Nice car and good service by Keith. Highly recommended! read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

If you care about customer service stay well away. I purchased a vehicle with slight damage and agreed with the sales rep that the dealership would fix it as part of the purchase. Once I purchased the vehicle the sales rep ignored my calls and the dealership/service department wouldn't let me bring my vehicle back for the repair. They will pretty much lie to your face to get a car out the door. read more

I was there today and met a very unprofessional sales made me felt that I was not welcomed, not only like that, the whole time he only told me one word, "mark up", no wonder when other lexus sold out all cars right away and here has so many on the yard. No uniform, no name tag, not talking professional, worst Lexus experience ever had. read more

I had a great experience with Scott Bui and the team at Tustin Lexus today. They texted me yesterday evening about the car I have been looking for and the deal was done this morning. They even found me a way to save some money. The car is for my wife and she is overjoyed. Thank you Scott! read more

Tustin Lexus has been loyal to me so in turn Ive been loyal to them. Recently purchased a vehicle from Keith Imoto. He went beyond expectations to find me a perfect vehicle. Highly recommend Tustin Lexus for sales/services and ask for Keith Imoto! read more

Tustin Lexus - UX250h - Car Dealers Near Me - Tustin, California

Im looking to buy but this dealer is not looking to sell. I inquired about a specific vehicle, vin # included. I first wanted to know if they even had the vehicle but couldn't get a straight answer. I got emails from 4 different people and none confirmed what I asked they just wanted me to get down there. I'm off the weekend if they sent me numbers we could agree on I'd go down and make the deal but this Zel Pehar could not even be bothered to answer me in full sentences. I asked him 3 questions in one email and he replied " in high 800s, and more.." I don't know what kind of sales tactic that is but this person seems lazy and uninterested in selling me a car. One person told me they had several cars available and now I see why. No one wants to deal with this kind of customer service. read more

Thanks to Jacob Freeman for his outstanding customer service!!! My family and i are extremely grateful for your amazing work you made it work for us! Thanks for your time and service completely satisfied with my car i absolutely love it!! Hands down you are the best!!!!! read more

Very smooth experience here, helpful staff and no pressure sales. Keith was awesome in getting me the car I was looking for. They helped with rebates as well. Very pleased to have come to Tustin Lexus. Highly recommend. read more

Recently had the pleasure to work with Rich Kim while purchasing a new car, my family had great experience working with him, really patient and friendly throughout the whole process answering all our questions and making recommendations based on our needs! read more

From sales, to service, to parts I would not recommend. When I was on the market to buy we stopped by and gave the sales guy the list of wants. The sales guy did not appear to be interested in our business and blew us off after he showed us a couple of cars which were not for us. Got in our car and looked at other vehicles from their own parking lot and ended up driving to SD where we did make a deal. Someone scratched and dented the top of my hood as it was parked. I ordered the touch up paint to take to the paint less dent removal place and paint was on back order. Ok. It happens. Kind of forgot about it myself and called a couple of months later, they had it. I asked why they did not notify me and was told they had been very busy. Was busy for a week or so and when I went to pick it up it had been sold and given to someone else. They did give me the option of driving myself to Newport and pick it up if I wanted. They also refused to ship it to me, which I understand due to the expense but I ended up getting a refund instead. Lastly on the service it was all great and the service advisor was actually very nice. I did make an inquiry that he forgot about but it happens. The thing that I did not like was they transposed the numbers on my speedometer which I found out about when carfax sent me a report. Instead of 39k miles they logged 93k. Small details but still enough to ensure I drive to Newport doubling my drive time just for an oil change but worth it to avoid mistakes. read more

Great place to do business with Worked with Keith Imoto No pressure We knew what we wanted he found it for us It was a pleasure to work with him and his boss Bobby read more

I just bought my very first Lexus, a beautiful Ultrasonic Blue Mica 2021 IS350 F Sport with white interior. I am seriously in love. I was back and forth for months, and Keith Imoto remained very patient with me. Keith made my shopping experience go very smoothly and he was professional, attentive and really listened to my wants and needs. Keith has outstanding customer service. I highly recommend Keith, so if you're looking to buy a new Lexus, he is your guy! read more