Taking my car here for repairs was the worst mistake I have ever made. The workers and management are shady, scamming, and dishonest. I brought my car in for repairs due to debris damage from the freeway -- which was fully covered by insurance -- but when I got it back, the car was in such horrible condition it was almost as bad as when I first dropped it off. As of today, the car still pulls completely to the right and cannot drive straight unless I'm constantly turning the wheel to the left. It's completely undrivable on freeways. The steering is nonresponsive when I try to turn to the right. I brought this issue up with the dealership's management, specifically Robert Melendez, and he lied to me by claiming it was a tire issue. Anyone with internet access knows that's complete nonsense. Still trying to be reasonable, I brought the car back to the dealership to request an alignment -- just to see if that was truly the problem. They again insisted the issue was with the tires. For reference, my tires still had 60% tread life remaining. They deliberately misled the insurance company by claiming the entire issue with the steering and the car pulling to the right was due to the tires. I had an adjuster go into the dealership, and he told me over the phone that he trusted the people at this shop and had worked with them before. Based on that alone, he suggested the tires were possibly the issue and advised insurance not to cover anything related to the steering. I had to escalate the matter with insurance and make a huge deal out of it just to get them to allow me to take the car to a different, more trustworthy mechanic. Now, I have to pay out of pocket and prove that the issue is related to the accident in order to get reimbursed -- all because the dealership and their staff colluded and lied about the cause being the tires. To prove insurance wrong, I went and bought brand new tires -- and guess what? The exact same issues are still happening. The car still pulls completely to the right, and the steering to the right remains nonresponsive. I am now taking it to a different mechanic. Whatever you do, do not bring your car here for any repairs. This is the most dishonest and disgraceful dealership I have ever encountered. I was genuinely shocked -- I expected a manufacturer-direct facility to be a reputable, trustworthy business that would return my car in safe, working condition. Instead, after a $16,000 repair job paid for by insurance, they returned the car in almost the exact same state -- still undrivable. To make matters worse, after I sent an update to Robert Melendez, he blocked my number, as if that would make this all go away. I'm currently exploring into more serious options & reporting to the BBB, as they have taken no accountability and left me stuck with a dangerously damaged car. Rather than providing the service they were paid for and living up to the standards of good business, they would rather cover for each other and sweep things under the rug -- even when people's lives could be at risk from shoddy repairs. Absolutely unacceptable and disgraceful. I will update this review once the new dealership performs their inspection and determines what the actual issue is. read more

Tustin Lexus - proof of getting new despite it had absolutely nothing to do with the serious prob - Car Dealers Near Me - Tustin, California

Today a Tustin Lexus van sped up behind me near the end of the 55 where it turns into Newport Blvd in Costa Mesa. It was going about 100 mph and nearly rammed into the back of my car before whipping into the next lane at the last minute, nearly sideswiping me in the process. Then I watched as it did the same to another car a few lanes over as the van exited the 55. How poorly must a place be managed if it 1.) sells cars but hires drivers who try to kill drivers on the freeway and 2.) hires people who do so even when the Tustin Lexus name, logo, and phone number are splashed across the back of the van? Thanks for letting your OC customers know how little you care about their lives. read more

Shady dealership for used cars. I purchased a used vehicle and the carfax stated they changed the front struts a few months ago. It was completely blown out. read more

Unfortunately was just a total waste of time and a sad attempt to get a sale in. Abel is not an honest person and i suggest you work with a different rep. Long story below. Short story, He lied about a car being in stock and made me come to dealership to sell me other cars. Called around 2pm and Booked an appointment 4pm just to be told car was sold in morning when i showed up. It was to see a 22 Rx350 with "Abel" and gave him stock number and mileage etc. I show up, he pulls out a different car with confidence. I immediately tell him thats not it and he acts as if he didn't know, i show him the car on their website and he takes me back inside and does a little "let me talk to my boss" dance just to tell me they sold it this morning! LIE. So they never had it when i booked the appointment. Then tries to sell me a new Lexus. And other similar 22 models that are marked up 6k more than the other one advertised. read more

Absolutely OUTSTANDING service at Lexus. Yesterday I went to look at cars and was helped by Alissa C. at Tustin Lexus. From the initial meeting and test driving to the finalization of paperwork the entire process was seamless and enjoyable. Alissa was professional, knowledgeable, patient and genuinely invested in helping me find the right car. If you're in the market for a Lexus and want someone who is honest, respectful, and truly dedicated to customer satisfaction don't hesitate to ask for Alissa. Overall, I received EXCEPTIONAL customer service. Thank you again, Alissa for making this a positive experience. I love my new Lexus! read more

As we walked in, we were greeted by Abel who asked what we were looking for. We told him that we are looking for the NX350h as we're interested in switching over to a Hybrid. As we were looking at the NX350h in the showroom, I asked Abel about the NX350h Luxury trim and he said it's $$$ more. In our head, we were like "okay? And?" He made it seem like we couldn't afford it. Is it because we look young? In that case, we wouldn't come to a dealership and waste our time if it's not within our budget. Little does Abel know that my partner drives a 2023 Acura RDX A-Spec Advance, which is the top of the line and I too drive an Acura. *RED FLAG, don't judge people by how they look or what they could afford.* Anyways, they didn't have the NX350h Luxury trim on the lot. We asked if he had any trim that has ambient lighting because we were curious to see how it looks. He said no and there isn't any. When he took us outside to see the NX450h+ plug in hybrid, there was ambient lighting that we could see. Mind you, we both did our research and it depends on the type of Trim that comes standard/optional with ambient lighting. He asked my partner how soon does he want to get into the NX350h and he said maybe sometime in April or May and as a tactic of a salesperson who is trying to get his sales quota, he asked why can't we get it right now. At that point, it was already an uncomfortable situation. We absolutely hate having a salesperson asking us to get the car right now. We're not looking to buy it now and we just wanted more information on the NX350h. Our overall experience at this dealership is a 1/10, especially if you're representing a luxury brand that is supposed to have an excellent reputation. Don't waste your time coming here. read more

I've bought 3 Lexus in the past 4 years so I had certain expectations. Tustin Lexus was the WORST experience and I will never buy from them again unless they change owners or at least GM. No luxury experience at all. They didn't even have cups for coffee! So there are always 3 levels of sales people you have to deal with. The first salesperson (salesperson#1) that shows you the car has no power to negotiate anything. He told me their dealership does not play games with better pricing if you finance with them or trade in a car. Later, the sales manager (salesperson#2) says no deal unless I do one of those two things and I must pay the full price for their paint and interior protection. I chose a trade-in. I only stayed because they had the car I wanted and it was still a good price discounted off MSRP. As the sales people get better at squeezing money out of people they must move up the change. Salesperson#3 is the worst. The Finance person. This guy says he cuts through the chase and gives the best deals to anyone in the medical field because he almost died twice and doctors and nurses saved his life. A good deal is one way he can give back. My wife is a nurse and is buying the car. So he offers the extended warranty. We decline multiple times as he drops the price by $1k and then $2k. What a liar!! He told the story to try and gain trust but then doesn't initially give his best deal like he said he would. At the end, there was no handshake or congratulations. I don't even remember if he got out of his chair. No big ribbon on a brand new Lexus like we received on used Lexus at two other OC Lexus dealerships. Avoid Tustin Lexus. read more

Date of maintenance appointment: 04/30/2025 I was so happy with the service provided by Steve Rivera. His performance exceeded my expectation. He answered my questions and took time to explain maintenance requirements of my Lexus. I would definitely continue having my Lexus serviced at this facility and making my appointments specifically with Steve Rivera. read more

Terrible! Called in to the service department to see if they can check my car for a recall. I asked him to check my Vin. He told me talk to someone else. When he put me on hold, he basically sent me through a dead end loop in the message prompts. Obviously they're not here to help out existing customers. read more

agree on a price with the salesman and GM at this dealership for a car. Booked a round trip ticket to go inspect it before purchase. They ran my credit and everything. I asked the salesman twice if he needed a deposit and said " no we are good its yours ". Salesman agreed to pick me up from LAX and everything. After all this I get a call from another "GM" stating something is wrong with the brakes and we need to get it inspected by a Porsche dealer (the car was a Porsche). I asked what's wrong with it and he said he thinks its aftermarket but couldn't tell me for sure. Was very vague in his responses. Said he will call me after its inspected. I asked the salesman what is going on and he said he would take a look into it. A little while later he texts me its sold. Would not recommend buying out of state. read more

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Worst walk in shopping experience ever! Ok, I've been in the showroom for approximately 15 min and then checking out the parking lot inventory for 15 min. Not One sales person has approached me and none of the staff have welcomed me. You are not that busy. I'm out. read more

Tustin Lexus - Worst walk in experience ever! - Car Dealers Near Me - Tustin, California

Alena is very professional and patient in helping me pick a good car. That has been a best decision this month. :) read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

Stay away from this dealership, Finance will rip you off without telling you, they sold me two protection plans without telling me. I honestly DO NOT RECOMMEND Tustin Lexus. read more

I came in to look at your used car inventory and there were no window stickers other than the year and whether or not it had a factory or dealer warranty. I ended up leaving because not only could I not see what options the vehicles have, but I also could not see what the price was. read more

I had a great experience here, considering i came a hour away! Andrew was my sale guy. He was super friendly and provided me with great customer service. Before i even came down to the store, he assisted me with viewing a used car on the lot and sent many photos per my request. I would recommend coming in and working with him for sure! Easy in and out. The team over all were so kind and friendly too. read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

Best Lexus dealership in OC. Both Chad and Gilbert treated my wife and I with respect and more importantly they listened. I have been buying new cars for over 40-years and this is the first dealership where both the salesperson (Chad) and Sales Manager (Gilbert) satisfied my demands. I am an educated buyer that does all the research ahead of time, but I learned something from Gilbert, and he made that my finance person worked the deal that right way (my way). If you live within 250miles from Tustin you must stop in and let them help you. read more

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They advertised a nice car, looks good, no accidents, low mileage, one owner, check check check, sent an inquiry, got a response: available, would you like our best price?" I said sure... Next day I got a text with $998 added for "Resistol", which apparently is to make you "resist buying the car"... And not a dime off the price, and apparently they charge a "fee" for "charging you a fee", if I'm reading this right... An incompetent salesperson finally called and petulantly told me that the price was "No Haggle", and I told her to just forget about the whole thing and sell it to some other sucker... Then the sales manager called me (they are all "Sales Managers") and said he would take off the "Resistol" and would that be acceptable? I said no, "I don't trust you as far as I can throw you, no longer interested...." A real loosely disorganized bunch, ridiculous sales tactics, and no freakin way... Wow, it's 2025, and high priced used cars are still a COVID holdover... The shortage is passed, there's cars everywhere, and not a chance you clowns. read more

I bought my car here. Its a beautiful dealership, great car selection. Car I was specifically seeking is a preowned, and after quite a bit of going back and forth and confusion, we finally got to a number that was fair and adequate and I pushed the car from here. Experience was overall good, just one star knocked down because they forgot to give me the spare key, and I had to go back and grab it - which was a little inconvenient. My experience with Randy and his partner were good. They got the deal done. The other star knocked down because i bought a 'pre-owned', they didn't fill my gas. I asked, and it was at 1/4 tank and supposedly 'management' doesn't allow it anymore. spent $51k on a car and they couldn't spare an add'l $60. They only fill on new cars, so I suppose I can buy a car for $40k brand new. Go figure. This dealership is located in the large part of the automall section in Tustin. read more

In the past I have been going to South County Lexus for service for my RX 350 as I have purchased my SUV from them. One time my battery failed and I took it to Tustin Lexus and they took good care of me and pro rated it so I paid very minimal for the battery replacement and since then I have been bringing my SUV to Tustin Lexus for service This review is actually for the recent service for my SUV. I came back for a service recommendation I got from the last maintenance service which is for a front brake pad replacement. My service advisor was Rick, he is very professional and corteous. Rick explained to me what needs to be done and gave me an estimate of the cost. I showed him a price of the brake pad replacement from another Lexus dealer and ask if the price match and fortunately Tustin Lexus does price match so I agreed with the brake service. I opted to take a loaner car and Rick provided me one. Rick updated me all through out the service. OveralI I was very happy with the whole experience from dropping off my car until picking it up. Keep it up Tustin Lexus you guys are doing a good job! read more

As a former customer of Las Vegas Lexus (the best), I was appalled at the treatment that I received here, I was not greeted and the sales person that I dealt with made it seem as if it was an inconvenience to show me the cars or answer my questions. The sales people should learn to never judge a book by its cover, or at least take pride in their work. I came in ready to make a deal cash or finance under my 800+ credit score. I'll take my business elsewhere. read more

This dealership would rather wholesale a used car, mind you, that's been sitting on their lot for 60 days, that they've been trying to sell (from a trade in), than sell to a potential customer and work a deal with you to make some profit, rather than none . Don't forget the caltex resistall add on that they tell you is already on the car, but isn't; it's just their way to maximize profit. If you succumb to their tactics, they'll actually apply it before delivering the car, asinine. Oh and don't forget the fake pressure they put on you, telling you there's someone else coming to take a look at it after you, or there's 2 other people test driving the car as we're speaking, just clowns. No one is falling for the stereotypical sales tactics. read more

Savannah was so amazing! Super sweat and lovely! Helped me with everything and was happy with my new car! Had the best car shopping experience read more

Avoid Tustin Lexus service at all costs. Had a 3 PM Saturday appointment for a basic check engine scan. Waited two hours outside with zero updates. Meanwhile, a customer who arrived at 4 PM got immediate help and a loaner car, while I was left with nothing. At 5 PM, I'm finally acknowledged, only to be told they'd need to keep my car all weekend with no loaners available. I missed work, wasted my time, and got absolutely no help. For a scan. Loyalty means nothing here. Your time doesn't matter. If you value either, go somewhere else. read more

I have only come once to Tustin. I was texted my service person and no answer. I then called and he's gone so assigned Antonio. Pull in and Antonio is not there either. It was very backed up and slow to check in so I backed out and left. I own an LS 500. My 4th one. Love because they are safe. I was hoping this was my new place. read more

I shoulda known better: 1 Selling car or cars $5000 above market value (even though the nat'l major web engine had a needle stating that amount and "OVERPRICES" 2 Uses alpha-numeric digit email from addresses, which won't even work when you reply and/or hide the authors! 3. Don't even bother with pics or non generic history or condition/defects of used cars..and I thought Carmax did this to obfuscate needless markups! 4. No online negotiation skills: "Senior Salex coordinator" sent ONE final email "We only want CAHS deals on this car"! Oh my, I guess they think Snoop Dog or some diaper rash celbe's gonna fall for that! Be forewarned: Tustin Lexus=Desitin Diaper Cream for creampuff cars...the burn will last the sufferer long after they finish with these __________s read more

Never do business with this dealership. I purchased a used car 3 months ago and never received my registration. Finally after waiting 2 months I called them they said they never got my car smogged. So I had to go get that done in order to get registration. I wanted to keep current license plates (black) and they apparently entered wrong info to dmv because I received a new license plates (white) that I specifically said no to when we signed paperwork. Communication is terrible. Customer service isn't great. Avoid this dealership!!! read more

Keep a eye on there employees services department my brother took his car for service and left his wallet in the car and when they were done looks like the worked on his wallet not so much on his car and took some Mexican money he had in there and took pictures of his card cards and started to charge them the next day read more

Tustin Lexus - My brothers car - Car Dealers Near Me - Tustin, California

It is still settling in my head right now. I hit 1 of my life bucket list item tonight. Get myself a new Lexus. 2 aspects make this car purchase experience a positive one. Upfront honesty and speed. As you may know, we have a national-wide car chip shortage. Most dealers dont have car in stock and they have to pre-sale cars that are still in transit or car that has not evem been built. I came to Tustin Lexus in May and left with a new car at the end of July. My Salesman Andy Tran kept me in the loop and made everything straight forward. I appreciate that. When i came in the dealer at 620 on a friday night. They get everything done and got me out the door before 8. Thats good processing speed. It is not my first time buying a new car. I still remember the paperwork signing took almost 3 hours during my last car purchase. The other aspect is their upfront honesty. They were upfront about the markup and there were NO ADD ON FEE. I hate those fee and add-on that they add onto the bill without telling you and you won't find out about them until you are ready with the check book. I was cross-shopping another car and that dealer sneaked enough fee to turn a $49K car to $58K. During my last new car purchase, that dealer installed a junk alarm without telling me and added on a $600 fee. The bill from Tustin Lexus was 100% straight-forward. There was no sneaky add on insurance plan or fee. Overall, i had a decent buying experience. read more

Tustin Lexus - The Salesfloor. No thats not my new car haha - Car Dealers Near Me - Tustin, California

Purchased a used vehicle but only received 1 key!! Was told I had to buy the second one! I have never Purchased a used car and only received 1 key. I just purchased another used car and received 2 keys. Maybe it just this dealer that does this!! Very unhappy with this. read more

A month ago (Oct. 12 Sunday), we visited Tustin Lexus to buy my husband's car. Before we went into the office, we were looking around at cars in the parking lot. Then, Louis Martinez approached us, showing us a lot of cars that we were interested in and explained kindly. Because we were disappointed with the Cerritos Lexus sales team the day before (they told they wouldn't cut it a penny from the MSRP price), we never thought we'd buy one right away. Louis Martinez had an extraordinary customer sales mindset. He knew the customer's need exactly, and he did more than we wanted. After the purchase decision, he told us more about the car's information and features (e.g., app down and connecting to the car, etc.). We were very impressed by the sales attitude and mindset of Louis and we would be happy to introduce Louis if people around us wanted to buy a car. Of course, if we were to change the next car in our house, we will fefinitely call Louis !! read more

We had an amazing quick and easy buying experience at Tustin Lexus! Danica Del Valle made the buying process super easy. She listened and understood our offer and made it happen! Danica and the rest of the Lexus staff were very friendly and helpful. I would definitely recommend Tustin Lexus! read more

Tustin Lexus - Car Dealers Near Me - Tustin, California

"I had such a great experience with Tatiana Hassan! She was professional, kind, and made the entire car-buying process so smooth and stress-free. Tatiana went above and beyond by arranging for our car to be delivered right to our home. A big thank-you as well to Miguel Medina for making the delivery happen. We truly appreciate everything they did for us and highly recommend working with them!" read more

Bad service & bad deals overall. Do NOT recommend this location for any sales or car service. Any other Lexus dealership will provide better service than Tustin. Sales manager Alex I believe tried to gauge me probably because I was female and thought he could outsmart me. Went to another Lexus and bought my car brand new with half the monthly payment Tustin was offering. Came back to Tustin a year later just for car service and treated with the worst respect. They promised me my oil change would be done in one day, I took off work to come there early and they addressed me 30min late only to let me know they could not complete my oil change in one day after I specifically called and was reassured earlier they would. Took time off work for nothing. read more

Everything!! Nut n Jeff show!!! Tried to buy used Rx350L, and was circle $&&$)( around with who's on first... car was supposed to be ready and in EXCELLENT CONDITION....NOT!!! Priced as excellent condition, but appeared to have been damaged along right side, including rims heavily gauged and many paint abrasions. Rear end chrome dent and damage. I could go on--- Yep! It definitely NEEDED RECON!!! Dealer sales mgr surly, when we challenged about $ numbers. Save yourself GRIEF---GO SOMEWHERE ELSE!!! 10/15/25. read more

I love the cars but am always very disappointed with this dealer. They make promises they can never keep. It always takes forever to get help and the sales and finance customer service is horrible. Be prepared to spend at minimum double the time they promise. It always takes forever 3-4 hours to get what you need. Awful. read more

My husband and I went to check out a couple of Lexus' after finding out about my pregnancy and to celebrate our anniversary. My husband is a car salesman as well as my father. The worst salesman I ever met, Jaime, approached us at when walking the lot. My husband and I were planning to buy in a couple of months, and did not want to waste anyone's time and turned him away. When we got back into our car, this piece of work man, Jaime approached our car and spoke to my husband. He asked what he did for a living, where he lied, and basically told us we had no business walking the lot because it took him to the bottom of rotation. And told us "he's trying to make a living". This is absolutely insane to me. My father and husband had been in the car business for years. I have yet to hear of such a person doing someone. I don't know how they're training their employees but obviously they're not doing a good job. Quite disappointing because we were planning on purchasing in a little bit. Do not come here, based off just Jaime, everyone at this dealership doesn't care about you. read more

My current car was 23 years old so it was time for a new vehicle! I had a great experience at Tustin Lexus. I came here to test drive the Lexus NX 300 F Sport on Sunday and decided on this car by Tuesday. Andy Tran was a tremendous help and purchasing the car only took a little over an hour. Best thing was, no accessories added to the list price! I hate that it's not already added into the price of the vehicle and one car I test drove at another dealership had over $7,000 in accessories! Anyway, beautiful car and I'm excited about my new ride! read more

Tustin Lexus - Lexus NX 300 F-Sport - Car Dealers Near Me - Tustin, California

(I wish there is Zero stars option...) I submitted my inquiry through the Costco Auto Program, and my request was forwarded to Tustin Lexus. A sales associate contacted me and scheduled an appointment. Subsequently, another staff member at the dealership confirmed my meeting with that sales associate. On the day of my appointment, I received a text message confirming the meeting. Of course, I confirmed and received the confirmation message. However, when I arrived at the dealership, the receptionist told me that she would text the sales associate. I waited for the sales associate, but about 15 minutes later, another sales associate informed me that the original sales associate was off that day. :( Shockingly, he stated that another sales associate would be assisting me, but no one came to meet with me. Consequently, I left without discussing the car further. It was a waste of time and energy to travel to and from the dealership. There are other dealerships in the area that value their customers' time, so I would recommend considering those options instead. Since then, various individuals from the dealership have contacted me regarding this issue which is really annoying. I would not recommend this dealership for your next car or service. read more

I had to give at least one star because it won't let you post zero stars. So let's just say that one star is for their nice coffee machine. I bought my car in Dec '24 and had zero problems. Start of 2025 dealership was sold and went straight downhill!! From the beginning of the year forward it's a complete mess with the service dept. There is no communication between people working there and it is very frustrating for customers! My first oil change I was told I had to wait for the service guy to get back from lunch to release my car. ‍ I waited and when he got back he was confused like me on why I had to wait for him to get my car. Totally wasted my time sitting for no reason. Then there was a problem getting my xtra key fob and I went in circles trying to get it. I called the dealership and they said they didn't have it. I called corporate Lexus and they said the dealership had it. I called Tustin Lexus AGAIN and turns out yes they had it! My last trip in for my 2nd oil change was very frustrating! I brought the car in at 11:15. I was offered a car wash and was told it would all take 2 hours. Ok, I said I'll do that and wait and read a book at the dealership. Almost an hour in Paul tells me the service guys are in a meeting. What?! Why are they in a meeting during business hours when people are waiting? I'm then offered a loaner car and told I will be contacted when the car is done with the oil change and I'll receive another notice when the car is done being washed. 3 hours later not a single notification came in (At this point I have also been waiting 4 hours for an oil change and wash!) I come back to dealership and ask where my car is?? I'm told my car has been done and waiting! I let Paul the service manager know he said I would get two notifications and I never got a single one. Luckily I decided to come back on my own after four hours of waiting. I then left a a message for the Dealership manager and it's been crickets. I find it amusing that when my car is due for service they get an alert on their end and text me about booking an appt to come in lol. Tustin Lexus has been a huge let down after the purchase of my car. If I can stop at least one person to never give this dealership a dime of their money I'll be happy Literally the worst management I've ever seen in a company. read more

Steve Vela and helped us so much when trying to sell our car. They really helped us through the process and were extremely trust worthy. We got the price we wanted and made a deal. Thank you!!! read more