This was the best experience we have had at a car dealership. Enzo is an excellent sales leader. He…read morewas patient and listened to what we needed in order to get the deal completed. Haas, the finance manager, is extremely knowledgeable and explained every step in the process. Our deal was mostly conducted over the phone since we live outside of the area. No hidden fees. No haggling. Great price on the car! We had an agreed quote, took the vehicle for a test drive, and came inside the office to sign the paperwork. Easy peasy. Thanks so much, guys. Top notch!

Easy no pressure sales team, Adam A. made our purchase smooth. Clean sales floor and friendly staff…read moreall the way around .

Thank you Yiwen for assisting us. Beautiful dealership, friendly staff and lots of nice inventory…read more Highly recommend.

I recently visited Mission Viejo Jaguar Service. Service advisor John Deck gave me seamless…read morecustomer service. John helped me with a new Continental tire. John took me the same day and ordered the tire. The tire was installed and the alignment completed the following day. I was transported by Lyft while my car was at Jaguar service. Lyft did a great job and my drivers were very nice and drove safely. While I was at Mission Viejo Jaguar I ran across Brian Cameron the gentleman I purchased my car from. It was reccomended I purchase the tire and wheel warranty when I purchased the car. I am sure happy I took the advice as it came in handy. If you are at Mission Viejo Jaguar purchase a car from Brian Cameron and ask for John Deck as your service advisor. Great product and service!!

Kirill went truly above and beyond to make sure I felt comfortable with my new electric G-Wagon…read more When I needed help understanding the public charging process, he personally rode with me to a fast-charging station and stayed with me until we knew everything was working perfectly. He was patient, knowledgeable, reassuring, and never made me feel rushed. That level of service is incredibly rare--he made sure I felt confident owning and using it. I'm so grateful for the time and care he gave me and would wholeheartedly recommend Kirill to anyone looking for an exceptional car-buying experience. Five stars!

unfortunately, in my experience, this dealership does not care enough about the customers…read moreexperience, they go through the motions, they offer you a cold water, they have the nice lobby, coffee, but the salespeople I dealt with didnt care enough to earn my business. they won't call you back, there was little to no follow up, and when you do voice a concern, you get little to no response from the person who worked with you in my case Giovanna especially but even with the senior manager Michael Ball he didn't care to earn my business and was aloof and didn't care. this dealership recently had some of the worst follow up and customer service I've ever experienced anywhere, and their pricing wasn't good. I'd recommend Omar at Mercedes Benz of South Bay if you really want to stick with the Mercedes brand, or even look at other brands like BMW or Lexus. this is not unique to just Laguna Miguel mercedes. But after 25-30 years of customer loyalty to this brand, I'm finally willing to consider moving away from this brand as a whole after having poor customer service experiences here multiple times and at Fletcher Jones who has some of the rudest salespeople in the car business. Since the cost to maintain a Mercedes is often a lot higher than most other luxury brands not named Porsche. Most the cars are nice although not that special in the class stay away from the GLA though, but with so much competition in the market for luxury brand cars, the customer service experience beocmes very important when everything else is equal these days as far as pricing, drive, feel, and quality. with this dealership, it felt like they sell the Mercedes brand, but gave me the Kia, dodge or Ford customer service experience. no offense to those brands, but they aren't luxury brands like Mercedes, BMW, Porsche and Lexus. if price and customer service are Important to you, I'd suggest staying away from Laguna Niguel Mercedes and head over to Southbay Mercedes and Ask for Omar. you'll have a much better customer service experience, you'll get much better prices, and they seem to care a lot more about their customers being happy. I say this regretably, but after 25+ years buying and leasing Mercedes, I'm finally willing to look at other brands moving forward. I don't want it to seem like I'm picking on this dealership, I found similarly poor customer service at Fletcher Jones Mercedes too possibly even worse. maybe it's unique to the dealers in Orange County who may no longer believe it's important to make the client feel valued? but I'd recommmend looking at other dealers and even other brands. I like the Mercedes cars and SUVs, but the competition is starting to catch up or even in some cases pass them by to a degree and now BMW, Lexus, Porsche and in some cases even Genesis and others are making cars that often rate higher on some cars and SUV's you can just ask ChatGPT. don't take my word for it, run some comparisons yourself. Some of these other brands rate higher in many cases, but what had kept me loyal for so many years up until now had been the exceptional customer service I used to receive from Mercedes dealers in the past. that has visibly changed now, and it pushed me to look at other brands and to shop other dealerships. and the customer service experience I found was better elsewhere. hopefully this changes because I like Mercedes and I have built relationships over the years with some of the management. but they are not in sales anymore. in spite of these relationships, it isn't enough to feel like I'm being abused or ignored by some of the salespeople. they can Be and do better. I'm sure they know this too. they dropped the ball. But hopefully this kind of honest review can help be a wake up call. I will now regretably shop elsewhere moving forward until things change. I believe competition means choices on not just which brands we support, but also which dealerships. this one doesn't seem to value the client enough. I wish them the best of luck. this isn't personal at all. it's invaluable customer experience feedback for them. I think Ive only left 5-6 reviews about ANY business in my life and most of them were positive I love restaurants like Houston's, Gulfstream, Vaca and Mastros. Bt I felt compelled to leave one today because of how poorly I was treated. and Again, I wish them all the best.

Back in to service the CX5 this morning. Hugo was quickly…read moreout to greet me and double check what was needed. A very organized young man. They've also added a video feed to view as car is serviced--nice touch. Always an easy process here and I always appreciate the interaction with Hugo

This was, without question, one of the most incompetent and negligent service experiences I have…read moreever had. I brought my vehicle in for a straightforward timing chain cover leak--nothing unusual, nothing complex. What followed was a complete breakdown in basic mechanical competence. The car was "repaired" and returned to me three separate times for the exact same issue, which was never actually fixed. It gets worse. Instead of replacing faulty components like any qualified service department would, they chose to file down parts to make them fit. Let that sink in. Rather than doing the job correctly, they took shortcuts that no reputable technician should ever consider. That decision alone tells you everything about the level of workmanship here. After the third failed attempt, I picked up my vehicle once again, hoping the issue was finally resolved. Within hours--on the same day--the oil warning light came on while I was driving. This had never happened before in the life of the vehicle. The only reasonable conclusion is that the oil was either not properly refilled or not checked at all after the repair. That is not just careless--it is dangerous. Failing to verify oil levels after engine-related work puts the entire engine at risk and could easily result in catastrophic failure while driving. To be fair, the one bright spot in this experience was my service advisor, Cyrena. She was professional, communicative, and kept me informed throughout the process. Unfortunately, her efforts could not make up for the repeated failures in the actual repair work. Adding to the frustration, Mazda Corporate Customer Service states that it takes 4-5 business days to review and respond to issues like this. After multiple failed repairs and a situation that could have caused serious engine damage, how is that an acceptable timeline? At this point, this goes far beyond poor service. This is a complete lack of accountability, professionalism, and basic quality control. I would not trust this service department with a bicycle, let alone a vehicle. Do yourself a favor--if you value your car or your safety, avoid this place entirely. I would give them negative stars if I could.

I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

Impressed & in appreciation of courtesy of serice dept. when i had a battery problem, stuck in the…read morelot in this hot summer. More than all is when I told my service advisor, Diego DeLaVega I don´t have my wallet with me, not your customer & can´t move my car. He called for jump & didn´t work, but he did not stop there & watched for my needs until my ride arrived, assured me my car will not be towed. Wish he sees my appreciation here & be assured his kindness is not forgotten & made a big difference in my day. If I buy another Ford, Tutlle Click is my choice.

The staff at this place are friendly but customer service and speed could be better…read more I also don't understand why Toyota service centers don't have a receptionist or a main service desk to pick up your car? My service advisor is never at their desk when I'm picking up my car. The shuttle was efficient and convenient but the AC wasn't working so the ride was very hot. Very ironic considering they should be able to fix their own AC? I've also been told that they wash your car automatically without you having to ask each service but I'm not sure if it was washed this time because it didn't really come back cleaner.

late review. i purchased a car here back in april, where i inquired about the new rav4…read more i was contacted by owen who provided the most exceptional car buying experience. everything went so smoothly and i wasnt bombarded with calls and texts like some other toyota dealerships i contacted. the finance manager, aaron, was also great in helping us make decisions that we were unsure about at first. both individuals were very friendly and easy to talk to. i didn't feel pressured at any moment i was there and it was greatly appreciated. best dealership experience by far.

Just wrapped up my EQB lease buyout with Mercedes-Benz of Foothill Ranch and wanted to share a…read morequick shoutout to Katie Kieu. She was genuinely easy to work with--no pressure, no hard sell, just straight and transparent the whole way through. From the start, she asked what was most important to me, and I told her I wanted to maximize savings. She delivered. Before meeting with her, I had already checked numbers with another dealership (Mercedes-Benz of Temecula), so I had a solid baseline. Katie was able to come in noticeably better by walking me through different options--like skipping certification--and whatever else she worked behind the scenes to make the deal stronger. Overall, the process felt straightforward and efficient, which isn't always the case with lease buyouts. I'm very happy I chose to work with her, both on the original lease and now the buyout. If you're looking for someone who communicates clearly and focuses on getting you the best outcome, I'd definitely recommend reaching out to Katie.

DISAPPOINTING EXPERIENCE WITH A DEALERSHIP I TRUSTED…read more I'm writing this because I believe customers deserve to know what happened before choosing Mercedes-Benz of Foothill Ranch for service. I purchased my car from this dealership and have continued to bring my vehicle back to them for service. I have generally had a good relationship with the service department, which is why this experience was particularly disappointing. I brought my car in for its 60,000-mile Service B. I did not initially compare quotes because I had been a loyal customer of this dealership since purchasing the vehicle from them. Based on my previous experiences, I trusted that I was either receiving competitive pricing or that the dealership would work with me if another Mercedes-Benz dealership had a better price. I did not expect to have to shop around to make sure I wasn't being charged substantially more. After the service was already performed, I learned that another authorized Mercedes-Benz dealership -- House of Imports -- had provided me with a written quote for the same 60,000-mile Service B, including the transmission service, for $1,480. Mercedes-Benz of Foothill Ranch initially quoted me $2,344.86. They later reduced the price to $2,100 and then to $1,880, which I appreciated. However, even at the reduced price, I was still being charged approximately $400 more than the other Mercedes-Benz dealership's written quote for the same service. The timing is what makes this especially frustrating. By the time I discovered the substantial price difference, the work had already been performed, leaving me with no practical option but to pay the bill in order to retrieve my vehicle. I brought the discrepancy to the dealership's attention and respectfully asked them to reconsider the price and make a reasonable adjustment. Unfortunately, they declined to match the other Mercedes-Benz dealership's pricing or make any further adjustment. I understand that different dealerships can have different pricing. My issue is not simply that Foothill Ranch charges more. My issue is the magnitude of the difference -- hundreds of dollars for what appears to be the same Mercedes-Benz scheduled maintenance -- combined with the fact that I was a longstanding customer who trusted the dealership enough not to comparison-shop beforehand. Had I known the difference in advance, I obviously would have taken the vehicle to the other Mercedes-Benz dealership. Instead, I relied on a dealership I had trusted for years and was left with the bill after the work had already been completed. I am posting this review in the hope that management will reconsider and do the right thing. I would gladly update this review if Mercedes-Benz of Foothill Ranch chooses to refund the difference or otherwise make this situation right. I am not asking for special treatment. I am asking for fairness and for the loyalty of a longtime customer to mean something. For anyone considering service here, my advice is simple: get the quote in writing and compare it with another Mercedes-Benz dealership BEFORE authorizing the work. I hope management sees this as an opportunity to restore my confidence in a dealership I have supported since purchasing my car from them.

Maryam Goudarzi provided excellent customer service with a recent purchase of a used Lexus. She…read moremoved swiftly and smoothly through any obstacles to arrange a test drive, finance, and trade-in options. I highly recommend Mayam at South County Lexus for you next automobile purchase.

I had a wonderful experience at South County Lexus, especially with Luca. I was honestly pretty…read moreanxious going into the process because of a previous negative car-buying experience, and Luca immediately put me at ease. He was patient, knowledgeable, never pushy, and gave me the space to work through all of my options. I ultimately chose an RX 350 Premium Plus and couldn't be happier. Luca and the team worked hard to make the deal work for me, including giving me a great value for my trade. I left feeling confident, excited, and genuinely taken care of. If you're shopping at South County Lexus, I highly recommend asking for Luca!