I've been at this location for a few months, they raised my rent $30!?! I did not know and my…read morepayment did not go through because of this. It's the next day and Marsha P got my rent back down to the original price, also got rent covered for this month! She was so nice to talk to on the phone and is ready to help in any way she can, told me how to contact her anytime I need any help. I am going to stay at this location just because of her.

After dealing with all the craziness of Uhaul and 5 managers in 2 years... I felt it was time to…read moreput move my storage needs to Public Storage on 9th St. in Tacoma. Kim was very friendly and fair with me. I do have to add tho it is inconvenient to know when someone will be or not in office.

I rented a unit here for 8 years, and clearly they are under new (probably corporate) management,…read moreand as such, their new business model is to lure you in with a low rate and then quickly jack up the rate in rapid succession, hoping that it will be too inconvenient for you to move all your stuff to another facility. Despite being a loyal customer for the aforementioned 8 years, they effectively doubled my rate in less than two years (and they also eliminated an annual discount). The irony is that one employee admitted they could give me twice as much space for less than one-third of my current price if I moved into a larger unit. But then, of course, I knew the jacking up of rates would continue all over again, even higher than before. This was their "solution." I think they are unethical, and you will regret patronizing them. My advice -- as of April 2025 -- is to stay far, far away.

This is the first Self Storage facility I have had to use and my experience so far has been…read morepleasant. I have no complaints as of yet. The property is gated where you use your own access code followed by a key pad used at the elevators. Everything seems very secure and I like that very much. The building is also very clean with no garbage laying around. Note that the units are indoors in a controlled environment. I am not sure how long I will be needing storage but the prices are right and I will most likely be using this location to store the things I care about for years to come as long as I live in Tacoma. Lastly the ladies at the front desk are very nice and always willing to answer any questions you might have. I recommend checking this storage facility out. I am sure you will be impressed.

We have had 2 units and a space for car. Employees were…read morevery helpful showed the property. Rates were reasonable compared to other states. Although I would always recommend checking around regarding cost it does vary. If we ever need a place in this area we would definitely use them. Although I do recommend a car cover. Cars are close to pines and we had a heck of a time getting sap off.

The process was quick and easy as well as competitive price wise to the other storage places in the…read morearea. Its a clean and secure facility in a pretty safe town. The staff has also been a great help and very communicative with me, even though I am currently on the other side of the country. I would recommend using this Self Storage. Also Shout out to AJ for being extremely quick in getting back to my emails and sending me any changes to my lease!

NOT SECURE! Security cameras do not work, half of the lighting in the RV/boat storage area doesn't…read morework, they have a long history of break-ins and theft, and they do not tell you any of this when you talk to them about renting. They promise secure storage with cameras. Not true. Thousands of dollars of our property was stolen, our camper was damaged, and they knew all along this could happen but did nothing to protect our property.

The staff is really cool and the place is always clean and secure. And they are a little cheaper…read morethan most places

Nice, friendly staff. Clean units. Have been here for years. This is the only place I recommend for…read morestorage.

I booked my trailer rental online through U-Haul. Prior to picking the trailer I had rented up, I…read moreasked Express Storage folks a few questions to assure I was getting the newer style trailer for the car I was hauling due to size differences. They assured me they would have one ready. When I didn't arrive at exactly the scheduled time, I received a phone call from U-Haul asking when I would be there (if i had truly forgotten, this would have been a lifesaver). Upon arrival, the Express Storage Staff was helpful and friendly. They had the trailer ready to go and made the process of checking in simple and easy. When I pulled in to return the trailer, they ran out to assist me putting the trailer back and got me out of there quickly. In short, they made the process simple and easy and respected my time so I would strongly recommend them again!

My son and I recently rented a one way truck to Las Vegas and both of us were nervous. We'd never…read moredriven a moving truck before. The man working here, Ceaser, was incredibly nice and helpful. I called my boyfriend on the phone and they spoke and went through the details. Ceaser REALLY went above and beyond to answer our questions, offer advice, he even printed out directions to the drop off location in LV. He also told us to call with any concerns while we were on the road. We walked out of there feeling soooo much better about this trip. He absolutely set the tone for our trip. Stellar customer service. Also, Thank you for your service, Ceaser

Rented a unit with one of the 50% off for the first 2 month deals and it turns out, they prorated…read moreme for the last 2 months of june and used that for the first 50% off. Totally unwilling to work with me even considering i did it online and it didnt say anything about it.

Great storage place. Clean and very secure and access hours are perfect for my busy schedule.read more

This storage facility is one of the cleanest places I have ever seen! It's family owned and it's…read more24/7 access which is awesome! I've been looking for a 24/7 access for a while. They were very friendly when I called and asked for information! They made sure I was happy before hanging up with me! I would recommend this storage facility to everyone!! I'm very impressed!! Worth very dollar! Pretty inexpensive also! I feel.like my things are very safe there!! I'm super happy!! It doesn't look like there is even a storage place there! Which is nice because it's hidden! no one knows it there!!! There is an alarm on the entrances!! A keypad alarm that opens the door!! This place is amazing!! The is stadium storage !!

We have overflow at home and got a 10x10 space at the new Narrows Self Storage in Bremerton. It is…read moreincredibly clean and obviously super secure. I've used other self storage facilities over the years and this is the best.

Sold our house to downsize. Stored our extra items while we rented a smaller house. Very clean…read morefacility. Easy to access and the staff was super helpful and friendly!