Dropped trailer in time and picked up on time. Easy to talk to. Clean trailer dependable service

I opened my containers to find multiple items severely damaged, including a solid coffee table that was cracked beyond repair. All items were properly packed and wrapped in moving blankets, so this was not an issue of improper packing, it was the result of careless handling during transport. The type of damage I found is consistent with impact or dropping, not normal movement or vibration. To make matters worse, the containers themselves showed visible damage, which raises serious concerns about how they were handled while under U-Pack's control. This was an extremely disappointing experience, especially given the cost and the expectation that my belongings would be treated with basic care. I will not be using this service again and would strongly caution others to document everything before and after delivery. read more

Of all of the stresses that accompany an out of state move, ensuring your valued belongings arrive safely and timely are of the top concerns. I hired UPack to help move our belongings from CA to TX in June 2025 and everything went as smooth as I could hope for. The container was dropped off on the day it was supposed to - pick up scheduling was a breeze - and the container arrived in Texas on our exact move-in day. I couldn't have asked for a more smooth process. Everything arrived in one piece, but I do recommend strapping everything down just as an extra precaution. I also quoted around before hiring UPack and ended up going with them because of how much more affordable their costs were. Really thankful for these guys making cross-state our move so seamless. read more

U-Pack Moving - Movers Near Me - Austin, Texas

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I had a lot of issues regarding my pick up location but Upack was great at helping resolve the issue. I talked to Brittany and Anthony and they were fantastic. They were extremely helpful and efficient. They went above and beyond so I just want to make sure they get the recognition deserved. Definetly recommend Upack!!​ read more

Had a seamless experience! My one relocube was delivered when scheduled, and pick up was easy, I didn't even have to be there. Super easy and streamlined on both sides! I called the service center multiple times and everybody was kind and knowledgeable. read more

Never use this service. Complete garbage of a company. Your trailer will get stranded at a dispatch center and never reach your the final destination. The only way "solution" they will offer is a "maybe" it will get shipped today. Complete lack of trust and reliability. read more

I moved my stuff from Austin to Vermont, and had a great experience. Communication was crystal clear. I hadn't used a service like this before, and I had lots of questions about how it would work, and their "move guide" feature was a great resources and explained everything in an easy-to-understand format. The guy who dropped off the truck was friendly and on time. Pickup was also on-time, and I didn't need to interact with them at all. Then drop off in Vermont was actually a few days early, which fit my schedule. I called ABF in Vermont three times about different scheduling questions, and got a helpful person on the phone all three times. The driver there was nice, too. The one thing I'll add is to NOT use Hire-a-Helper (their rec) for loading and unloading. Instead, get quotes from local movers for just that service. All in all, an affordable, efficient smooth experience during a very stressful time! read more

Thank you so much upack for your awesome service, super efficient staff and professionalism! From Austin Texas to Kailua Hawaii I received my items safe and sound in a timely manner. Yes I recommend upack to anyone needing this type of moving service. Mahalo Nui Loa mwong read more

I used Upack to move from San Diego back on home to ATX! I have literally 0 complaints. Not only did my stuff arrive earlier than expected but absolutely nothing was broken and the customer service was off the charts! I got 10 feet of the trailer so I was nervous but it ended up costing less than a simple uhaul! Super easy to unload as well! I will be using them for my next move and probs every Long distance move after that! 10/10 read more

We used them again. Great experience! They were on time dropping it off, arrival and pick up. read more

U-Pack Moving - Perfect drop off! - Movers Near Me - Austin, Texas

1/30/2024 We moved 2 households this January The trailers were dropped off on time to be loaded at different locations in TX, picked up on time and kept at the designated destination in NY until we were ready do accept it (TX to NY) The service and accommodating our schedules was superb. The only hiccup was that my second trailer had 1/2 of the bulkhead shredded - unusable. However, U-Pack worked with us and found a great solution. Hopefully I don't have to move again, but if I do I will, again, use U-Pack. read more

Recently utilized the ABF Trailer rental option for a move between Texas and Pennsylvania; everything went very smoothly. The equipment service was timely and efficient, the drivers were courteous and helpful, and the customer service agents were always responsive, well-informed, and very pleasant! A huge advantage is that you only pay for the amount of space utilized in the trailer; no paying for unused space as with most all of the other container / pod services. I highly recommend using U-Pack / ABF for your next move; I know I will if I ever have to move again. read more

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WORST MOVING COMPANY. DO NOT BOOK WITH THEM. They ruined all of my belongings and left me hanging. They kept lying to me and coming up with excuses to make everything my fault. Then they held my things hostage from me when I tried to pay them the correct amount. Fucking SCAM. read more

1400 miles, Texas to West Virginia, single trailer (60% full). Scheduling, pickup (after loading), transit & delivery to a destination hub went exactly as planned - thank you! The only reason for 4 stars, not 5, was due to the driver not delivering the trailer to our parking area for loading. he refused due to the difficulty in placing it in a narrow, sloping area. Understandable, but I asked 2X for upak customer svc to verify their ability to park the trailer as desired. In both cases I was told that the drop off location was approved. This resulted in us having to hire a 3rd party loading crew - an additional $350 expense. Other wise this was a good experience. Would do again. read more

Having a disappointing experience with Upack after our trailer was picked up moving from CA to TX. Our trailer was picked up on 6/16/21. At first they said it would take 6 days to arrive, then moved to 6-9 business days. It is now the 9th business day and our trailer has been stuck in Dallas for the last 5 days and the customer service rep is now saying she doesn't know when it's going to arrive. This is not only inconveniencing our family, but also the 2 movers we were hiring here to unpack our belongings. At this point, it will be 3 movers because it will be our third time to change arrival dates. read more

U-pack was the best option for our move! They saved us a ton of money over movers or PODS. They provide a clear and simple moving plan with all the info you need in one place. The only hangup was our truck got picked up a day late because the phone rep didn't enter our pickup call in the system, but they still got it to the destination on our confirmed date. Overall a great and affordable service, would use again. Highly recommend! read more

U-Pack made a small move from Austin to CA so easy and affordable. I also appreciated their FAQs that provided insights into their competitors billing. They were right so I changed to U-Pack. Communication was easy. There were no additional charges just the flat rate they quoted. I highly recommend. I have a small move from Vegas to CA and I will use them again. read more

Great service! Changed plans a total of 4 times and they really worked with me. Drop off and pick up people were helpful and friendly. Just all around great experience. Little pricey but nothing broke and was on time! I'd use them again to move , but hopefully never again. read more

We used Upack to move from Texas to Canada. Very smooth experience, our relocubes were picked up on time and arrived at our destination in less than a week. The customs process went very smoothly as well. Excellent communication throughout the process. read more

Received a call during the middle of my originally scheduled drop off time to be informed that the drop off would occur 4-6 hours later than was originally scheduled. The reason? Another customer booked AFTER me and was in my area so they are bumping me back to drop off for the other person. This is ridiculous, I will never use this company again and trash them every chance I get. Thanks for completely screwing up my moving schedule and making me postpone my moving date. Edit: they have now missed the second window and the customer service was terrible. No one should use this company. read more

We were planning a long distance move from CA to TX and we were looking for different moving options. We found the price to be attractive as we just bought a house and we want to cut down moving cost. We can do the packing/loading ourselves so we decided to give it a try. The quoting process was easy. That's about the last good thing I can say about this company. Our trailer was supposed to come on 5/10/21. There was absolutely no communication of any kind on what time the trailer will arrive. We have to call the customer service and they cannot even provide a reasonable range of time. You can imagine our anxiety as we also have cars and piano to move. When the trailer finally did came late afternoon, it did not have a loading ramp. We called the customer service again and their excuse is the too many people are moving and they ramp out of ramp. Since loading ramp is not in the contract, there is nothing we can do. Fortunately we have friends who were able to help us load everything into the truck. Now, our trailer was picked up on on 5/13/21 and estimate was 5/24/21. However, there was no sign of it comes 5/24/21. We have to call the customer service and all they do is referring us to the online tracker, which is closed to useless. It will say our trailer is scheduled to arrived tomorrow, but when it comes to tomorrow, it will say the trailer is scheduled the day after. Finally, the trailer arrives on 6/2/21, a 9 full later than the estimate, which is ridiculous. Because of this, our kids have no bed to sleep on for nearly 2 freaking weeks! Today is 6/7/21 and they were supposed to pick up the trailer. Again, no sign and no communication on when the trailer will be picked up. We have to be proactive and call the customer service. A sheriff showed up at our house informing us that the neighbors are complaining about the trailer being there for too long. As dickhead as the neighbors are, U-Pack should have communicated clearly what time they plan to come. I don't usually leave review before the service is complete, but in this case, U-Pack has disappointed us so many times that nothing will change my 1-star rating. It is true that what you pay is what you get. That's the lesson we learned (we also had shitty experiences with car and piano movers that I will write in other reviews). In the hindsight, we should have spent a little more and hired a real moving company. I hope my negative experience helps anyone who is looking to move on a budget. It is not worth your time and stress to trust U-Pack to just save a little bit of money. read more

Dropped off at loading location exactly when we were told. Loaded it and was picked up the next day. I requested it be delivered to the new location without a signature and with no problems it was dropped off exactly as promised. Cost from Madison Wisconsin to Austin Texas was roughly $2900. It was so much easier then driving a truck all the way there. We weren't actually heading down for almost two weeks so it worked out perfectly. Would highly recommend. Just hire your movers separately. Wasn't thrilled with our loaders. read more

U-Pack Moving - View inside cube. - Movers Near Me - Austin, Texas

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Ok so moving my father who has ALS is no easy task so we went tot his company so we can get my parents stuff packed so we can move them to GA. The drop off was no problem now the pick up is another story! My mother scheduled a pick up on Friday the 21st. After about 4:30 my mother called again and asked if someone was still in the way! She was told by the company they were backed up but they were on the way! Friday passed no pick up we called early Saturday Morning. Guess what local Is closed. Corporate office tells me we have to wait till Monday! Mean while I am about to get fined from my Association because I have this huge trailer in the driveway, and also I am in the middle of getting my house on the market to sale. So today I spoke with Wendy! She stated to me that "Oh we don't confirm pickups no driver calls you. " so I said no driver will call me and she confirmed with what I just said. Then my mother calls and the. She tells her " I never told your son that no driver will call him" Please mam don't insult my integrity like that if you made a mistake just own it that's all! Your company made a mistake not picking up the trailer when they promised! I had to wait an extra 2 days before I drove my father 14hrs to GA. A simple sorry for the inconvenience we will do better to insure that does t happen again would have been the best answer!! You promised a pickup today let's see if your company keeps their word on this! And then I'll change the rating. Customer service is important in your business please make this right. After waiting the trailer finally arrived and left my residence. Thank you for taking care of this issue!!!! read more

We've recommended this company to several people already because of the great value and convenience if you're moving WITHOUT furniture. If you have furniture or other large objects, this service could easily become more expensive than it's worth, since you pay per container. Anyway, I digress... let's start with the basics: With U-Pack, you can reserve a cube (8x8x6 I think, metal storage container) at no initial cost (pay when it arrives at the destination), and you can have them delivered to your house for your loading/unloading convenience, or save significant money by loading up at their station, which worked well for us. All our stuff fit in one, and the price for that was quite reasonable. An advantage over a U-haul or other truck moving service is that you can have the U-pack cube(s) shipped whenever you want, which allowed us to take our time while moving cross-country without worrying about depositing our things somewhere immediately upon arrival. A perfect scenario as long as you don't fill up too many cubes! This U-Pack location was pretty far away, but the staff were exceptionally friendly and helpful. They were very nice when checking us in, which was a great counter-balance to the stress of moving day. Definitely recommend this place and company. read more

U-Pack Moving - After packing up all our stuff! - Movers Near Me - Austin, Texas

I had such a great experience with upack that I wish I could give 6 stars if I can. I couldn't believe that I was able to get on the phone with a human being under a minute whenever I called, and the people on the phone were (shockingly) helpful and polite. I don't think that's been the case when I've worked with a big national company, but I was very happy about that. The drivers were very nice and helpful in helping me get set up with relocubes. I initially requested a trailer, but it wouldn't fit in my apartment complex. The driver wasn't upset at all, was very helpful in telling me to request a relocube, which are much smaller. Once I was done with that, upack made it very easy and the cubes got to my destination within 7 days, which was the low end of their estimated delivery time. I never expected a move across the country to be easy but upack made things as easy, pleasant and affordable as possible. Would recommend very highly if you're considering cross country move and want to save on cost. read more

We used Upack to move from Westminster, CO to Austin, Tx in August 2021. It probably saved us $4,000. This was a very busy moving time-- shortage of boxes, truck drivers, storage units, moving staff, etc. But planning with Upack was very clear and easy. We made many calls and our questions were always answered. It is a great way to save money moving, especially if you are able to pack and load/unload on your own. We are getting older so we hired movers to load &unload at each destination. We did have a few things get broken this move---but hard to say exactly were the fault lies. We packed ourselves and the movers we hired to load/unload were not very experienced. We used the trailer option as we have a 4 bedroom house. I have wondered if the truck driver was not careful enough? Otherwise can't say enough good things about UPack as a moving option. read more

I used U-Pack moving container for a move from Texas to Arizona. When that move fell through they held my container on my request until I knew where I was going next. The cost of storage was $150/mo which may seem high but it was worth it while I made other arrangements. When I was ready to receive the container 6 months later in Illinois they sent it to me within days. I'm so grateful for the service I was provided. I would use them again, for a move it made life a little easier. read more

Used U-Pack Relocubes twice now. The first time, I used 1 Relocube to move from CA to IL. This time, I used 1 Relocube to move from IL to TX. Communication with the Austin AFB U-pack terminal was easy. I was able to track my shipment online. I called the morning I wanted to unload my Relocube at the terminal and then again about 30 minutes prior to arriving and the Relocube was ready to be unloaded by the time I got there. I definitely recommend U-Pack relocubes for moving. However, make sure you hire good movers who know how to pack cubes properly. I didn't have great movers in IL so a lot of the space was inefficiently used and some boxes were smooshed. The first time I used U-pack, my fiance and I did it ourselves and definitely made good use of the space with our tetris skills and no boxes were damaged. read more

This was a wonderful experience from beginning to end. Everything went so smoothly. People were all so nice and helpful. Moved from PNW to Tx. If I ever move again I will definitely go with u-pack !!! Thank you so much to everyone at u-pack read more

My boyfriend and I used U-Pack to move from Austin, TX to Oxford, MS (relocating for work). We moved from central Austin to rural Mississippi, so only the ABF freight truck was available (not the pods). I wish we could've used the pods because they seem much more convenient. We also were unable to use the drop-off service and had to load at the freight center due to parking constraints at my apartment. I DO NOT recommend doing this unless you have no other options as it was stressful and took us 8-10 hours to pack the U-Haul then re-pack the U-Pack truck. One of the worst days I've had in recent years, but somehow our relationship weathered the experience. Regardless, I read every U-Pack review on Google and learned some great tips: 1) Wrap all your furniture in plastic (get a roll from Office Depot). 2) Wrap antique/wooden furniture in blankets or furniture pads then plastic wrap. 3) Use plastic tubs for dishes (a lifesaver! None of my dishes were broken, including my collection of antique teacups). 4) Pack very, very tightly and don't stack chairs on top of anything they could potentially poke through. We were desperate and sort of threw our chairs on top of the stack at the end of the day, which was a mistake as one of them did damage a (relatively inexpensive) end table. We struggled with closing the partition at the end and should've asked ABF for assistance, which they did offer. Also, we purchased a long padlock for the truck (don't use the standard size). When we unpacked nothing had moved save for some scratches in furniture we hadn't wrapped and the aforementioned chair damage. I worked with Cecil in Fort Smith and he was really helpful. I would use U-Pack again as I loathe driving U-Hauls long distance. Instead, we had a pleasant drive from TX to MS and saw several historical landmarks we would've missed had we been in a moving truck. Feel free to message me with questions about my experience (btw, I was very nervous when booking). read more

Thankful to u pack because getting my stuff over here was not easy because I had to save up money. However, you pack worked with me, and Gabe me phenomenal suggestions and sound advice on what I could do in the timely manner of getting my stuff shipped from dock to dock. Thank you customer service. ( minor issue that I had, that with the different weather conditions, at the dock that I was at, 2 things got condensation damaged). Aside from that, I am thankful that I have all my stuff, finally!! read more

LIke other reviewers, my experience with U-Pack was good, but Moving Staffers was NOT. I reserved a truck in order to accommodate larger furniture. Arrival and pickup was no problem, and the drivers were friendly. The process needs a little bit of ironing -- I was getting texts to call to confirm pickup and arrival, but when I called, they gave the impression that that step wasn't necessary, everything had been setup when I set up the appointments already. However, listen to the other reviewers here, and do not hire Moving Staffers. I have an antique sofa that I emphasized needed to be treated carefully. Upon arrival, I found that they had stacked heavy items on top of it, damaging the upholstery, which will be hundreds of dollars to repair. The bookcases were also both chipped. read more

Moved terminal to terminal from Austin, Tx to Los Angeles, Ca. Communication was excellent/easy. Shipment arrived earlier than expected. Was not charged storage since shipment arrived early. Personnel at terminals friendly and helpful. Would definitely use them again for long distance transfer. Besides rates being significantly lower than moving companies, travel time was much shorter (as well as a significantly shorter delivery window) allowing us to coordinate our transportation to receive shipment with their deliver estimated dates. Unlike similar services, Upack cubes allow for tie-downs which can prevent items from shifting during transport. Effort spent securing items paid off as everything arrived without damage! read more

I have used U-Pack over and over, since 2003. Not anymore. Stay away from these people in Austin. I used to be an evangelist of this service, because they took the pain out of moving. This was my fourth cross country move with ABF. The move started out as planned. I got the quote, got the container dropped off, filled it and off it went from Seattle to Austin. As usual, because the street space was limited (as it has been in every other circumstance), the driver parked on the adjacent street and drove the container in on the fork-lift. The WA ABF people were great. Texas was a different story. When the container arrived I got a call on Thursday to schedule the drop-off. I was told they had an opening between 9am-5pm on Friday, and gladly agreed to have my container dropped off in my open parking spot. At 4:55pm I received a call that they were behind schedule because "it's the end of the month so there are a lot of deliveries". I happily agreed that 6:30pm-7pm would be just fine. At 6:55pm I received another call. "We aren't going to drop off your container where you live. I'm looking on google street view (not at my house as promised?!) and my truck won't fit into your parking lot." We talked about several other options, but the man was not willing to entertain reasonable ideas. I mentioned that there are large trucks and dumpster trucks that deliver to my complex. No. I suggested he pull in next door, where he said he had delivered before. No. I suggested he pull in directly across the street, in the long open side road without traffic. No. It wasn't lost on me that they had made no effort to even transport my goods to TRY and deliver them (they were lazily looking on google street view for an excuse NOT to 5 minutes before they had agreed they would). In the end, I was told that they would leave my relocube in their parking lot 20 miles away, and I could figure out what to do. They gave me a "discount" to the "terminal to terminal" price, which barely covered the cost of the U-haul I had to rent. In a city where I don't know anyone I spent an entire day moving my stuff twice, alone, because these guys didn't want to talk about rescheduling or doing anything that all the other terminals do as part of their business. Had I known I was going to move myself entirely on the Texas end, I would have opted for a full service mover which was not much more expensive for my small load. If you expect to pay for convenience, be aware that it's not assured and they don't make any effort to fulfill what they advertise for. read more

Very helpful & informative on phone. Trailer delivered as promised on time as well as picked up when ready for transport. Always great on phone. When I needed to store trailer for a month they made it simple, safe and secure. The complete experience was seamless and efficient. read more

As note, I also posted this review in Portland. Since the company spanned both cities, I figured that I would post it in both. Wow. I never imagined that moving thousands of miles could be so easy! A few months ago, when reality set in that I would have to move all my stuff from Austin to Portland, I had a minor freak out. I had no idea how to get everything there. The one thing I knew was that I did NOT want to drive a moving truck or attach anything to my little honda civic. I looked into PODS. They seemed to be a big name and reliable. But, they wouldn't let me use the little sized pod to go across state lines. Since I don't have much stuff, I didn't want to waste the money or the space to rent the big size. My boyfriend found ABF. I had never heard of it. I was skeptical (as usual). But I read some online reviews (none from Yelp yet) and decided we would do it. I am so glad I did! The "relo cube" (not a "POD") came on a Friday morning. The man in Austin was friendly and awesome and I had a great time watching the whole cube unloading process. The cube sat in front of my house until Wednesday. Slowly but surely we filled the cube. In the hot Austin summer, it was soooo nice to be able to do it at our own pace. We filled a little, rested a lot, filled a little. (I mean who wants to do a huge move when it is more than 100 degrees outside?!) When we finished we called and they picked up our cube. Then we drove my little car to Portland stopping all along the way. I guarantee we could not have gone to Yellowstone in a moving van and the steep drive into East Oregon would have been a whole lot scarier if we had a car hitched to the back of a U-Haul. We got here and had the cube placed in storage until we found the apartment of our dreams (that can be another review later). In the meantime I heard horror story after horror story about moving companies. I started to get a little nervous. Then ABF reassured me again. When the first contracted month of storage came to the end, they called me! I didn't have to call them...they called me to see if I wanted to arrange a delivery or if I wanted to extend my time. What other company would do that?!? Most places would probably hope you forget so they can trick you into paying for another month. Reassured we signed up for another month until we found that perfect apartment. The perfect apartment was found and we called for delivery. As always the customer service was wonderful. They came and dropped off our cube without any problems. And....everything was in the exact condition it was in when it left Austin. They sent us a survey after it was all done. I thought to myself "Yes! I can tell them how wonderful a job they did!" Unfortunately, the survey did not ask any questions that would allow me to compliment them so highly. That is why I turned to Yelp. Amazing. I recommend this to everyone and I hope if you have to move you will have the same awesome experience I had. read more

The whole U-Pack experience was fantastic, professional from start to finish. Just one word of warning about a company called Moving Staffers DO NOT EMPLOY 'MOVING STAFFERS' YOU HAVE BEEN WARNED They do not use professional packers The staff they send are arrogant kids They have no interest in your possessions' safe transport only procuring your hard earned cash They have no honest customer service back up This is a disreputable company Please read all review sites you will find all of these comments are borne out and true. If still find it necessary to hire Moving Staffers not sign any forms until your possessions are safe and sound at your destination. Moving Staffers pass off completion forms as 'time sheets' for the kids they send out thus committing you to the full payment. DO NOT EMPLOY 'MOVING STAFFERS' YOU HAVE BEEN WARNED read more

We were directed to U-Pack from another company, which didn't service the area to which we were moving. We scheduled everything online; very easy to navigate the site and schedule. The pods were clean and in good shape. Drivers (both pickup and drop off) were very friendly and helpful. Delivery to the destination was even sooner than expected, which was definitely a bonus. Overall very pleased with the whole event and would recommend. read more

My girlfriend and I recently relocated from Cleveland, OH to Austin,TX so there will be very similar reviews for both locations as we had encounters with both. I must say the whole experience was awesome just about the whole way through. The price was very reasonable and comparable to driving a Uhaul, with the gas a mileage charges except you do not have to drive everything across the country. The only reason they got 4 instead of 5 stars is that we called to say we would be there to pick up cubes between 2-4pm with our movers so the cubes would be ready so we wouldn't have to wait. But when we got there at 2:30pm we had to sit around and wait for 20-30 minutes with our $80/hr movers waiting for cubes to be pulled out of storage. Other than that ... awesome experience. Would definitely recommend. read more

The truck service of dropping off and removing the trailers was just fine. Everyone did their jobs, so I'll give them a 3 star for that. My issue is with whom they have chosen to partner with for labor. It's a group out of Wichita called Moving Staffers. They are absolutely horrible and here's my story: The moving staff had not showed up. When I called to speak to the manager, I was told that he couldn't find them. Eventually he did and I told him they could still come, but I would not pay them the full amount, given that we only had 1-2 hours of work left to do at that point in the day, at most. The management agreed and apologized for the lateness. So they showed up well over an hour beyond the window I was given. Now I'm in a dispute with Moving Staffers because the folks in Salt Lake (Two Men and a Truck) deny having agreed to that and claim that I owe them the entire amount. (The crew damaged my house as well, when one of them ran full speed, with a table mounted on his head, into the cross beam over my front door. It was reckless.) Whatever the relationship among partners--ABF, Moving Staffers, etc-- is their business, and the cash that exchanges hands between them is not of my concern. I seek only to be treated fairly, and I hold them all accountable. Now I'm in this fingerprinting cycle of Moving Staffers and Two Men, and I'll likely end up in small claims to deal with it. It's an incredible and sad waste of time for all. read more