Very clean place. Excellent staff. Easy in and out. Great location. One of the best self storage…read moreunits I have ever used.

I would never recommend this storage to anyone. It is ridiculously over priced. Every year they…read morewill increase your rent. They will send you a letter informing you of the increase and say it's for improvements to the storage. I will tell you right now that I have been there for years and NOTHING validates their cost. It's not like they are open 24 hours, 7 days a week plus holidays. It's the bare minimum. If you're lucky, you won't have to search around for a cart to move your stuff. If you're lucky you won't have to wrestle with the elevator to move it all. If you're lucky, you won't have to go there on a summers day and sweat your face off inside your unit. Is there security walking around?, NO. Is parking or moving your items easy to do there, NO. So if you're looking for an over priced storage unit with the bare minimum, this is your place.

This storage unit place is awesome! Great people running it, lower prices than elsewhere, great…read morelocation near freeway and avoiding Encinitas blvd in summer for everyday in and out. This business runs like a family with a caring couple running the biz: they look out for our business for better units to pull our truck into, they paint and dial their units before a new customer takes over, and they'll reach out if I left something out near my unit. This storage unit is great for businesses and it's common to see regular workers there tending to each of their products daily. We'd never look anywhere else!

Thank you Loyal Customer of over 7 yrs! For Sonya and Erik…read more When is is okay for managers to harass and threaten customers? Sonya was out if CONTROL w/her POWERTRIP. Said my car was "blocking the way." Confirmed w/customers car was "not" in the way. I ask her to " leave me alone" and I would comply with her request once finished. Sonya responds " I don't have to." (Begins mentioning a complaint I made about other customers involving them moving their car). Sonya THREATENED to "EVICT" me w/ " 2 days to get my stuff out." Erik then confronts me to tell me "to leave, this is PRIVATE PROPERTY." Just paid them $160 day before. Thank you Sonya and Erik for your excellent customer service! Especially during this difficult time with COVID! The lack of respect and boundaries from Sonya is deplorable!! She has never been friendly, nor her lovely husband. They need to reevaluate themselves before they ATTACK their customers.

I had storage here under the previous owners, and am not too happy with the new ownership. Often…read morewhen I come by during working hours nobody is there and I can't get in. And often when I call there is no response. People are nice enough when they are there but the inconvenience is becoming a problem. Quality of the storage itself is quite good. Problem is insufficient staffing probably due to cost cutting.

We have used this storage facility for three years under previous ownership. When StorQuest took…read moreover, we received an updated contract, then one month later a 35% rate increase. There is no response to email, and the phone number in the notification we received rings and then hangs up when no one answers. The central (National) customer service number has offered a discount, still a 20% increase over what we were paying and we were told this could go up again in 8 to 9 months. I have still not been able to reach the local facility over the past two weeks. Beware

Richard was so wonderful, and the facility was well kept and clean. Highly recommend.read more

Smart SELF Storage is a very good place to Storage your tools or whatever you need to Storage…read more It's save and economic

I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

Scammers. Similar to Jacks review, they bump the rent shortly after moving in. They send an email…read morestating periodically they need to raise rent but it's not complex wide, it's just for the new customers who they can scam after you already moved in all your stuff. When it was El Camino Self Storage we had a unit for almost 2 years before rent was raised. When the elevator is "out of service" they could easily send a generic email so customers dont waster their time, Nope. Employees hop around to the different corporate locations, they know little about specifics. The 2nd floor units are not secure, they use a concrete style building mesh for the "roof" of the units, meaning the unit next to yours could pour, drop or toss anything they want through the "ceiling". This place sucks!

I've been a customer here for a little over a month. They lured me in with an attractive monthly…read morerate, but I was barely moved in when they raised my rates. Nice predatory business practice, Securcare. I'd also add that access to the storage units is awkward and inconvenient through a slow and small elevator. Consider going elsewhere.

We finally got a spot RV parking space here! We've been trying to get into this storage unit for a…read morewhile and so happy a spot finally opened up. We were attracted to the storage facility because of the close proximity to our house and quality of the space especially the high level of security and more importantly, the wash and dump station! Staff is also very friendly. Definitely recommend!

Rockvill treats you right! My bestie recommended me. I rented a storage unit and uhaul. All in all…read morea great experience. This place is real nice. They have small and large push carts for your needs which is super helpful. It was such an easy stress free sign up process. John was most professional and nice to speak with and he made the process with such ease. Fast process too. I love also that you can purchase many different packing items which I couldn't just pick up anywhere else. The storage place is super clean and climate control is great. I picked a unit too small but was given several choices for others and I ended up going bigger. Great prices and deals too. I felt very safe on the premises with cameras and the good gated area. A very nice storage indeed.