This has been one of the most frustrating customer service experiences I've ever had. My interactions with Tory and Ethan were especially disappointing. I genuinely felt they intentionally gave me incorrect information, which caused me to waste my time and walk away with absolutely nothing resolved. Their dismissive, unprofessional attitude showed no respect for my time, money, or concerns. As a consumer, you expect honesty and basic professionalism, neither of which I received from them. Because of this experience, I've decided to cancel my Asurion plan through AT&T and take my business elsewhere. There are insurance companies out there that actually value their customers. Worth Ave Group, for example, covers a wide range of devices and offers straightforward service without the hassle of dealing with unprofessional employees like Tory and Ethan. Consumers have options, and I'm choosing one that treats people with respect. read more

Dont come here. They are liar and cheating you for $60 diagnosis fee. I came to the store at sugar land, texas on 5/26 for trying recover my hard disk. After 3days, I was told they couldn't. There is no way but Chatgpt to get some software and try by myself. Two hours later, I got my all documents. Don't go uBreakifix. Save your time and money because they can do nothing!!! read more

Nice to visit a place that still values customer service. Highly recommend for anyone that needs a repair.

Says they're open 12pm-5pm on Sundays, but yet I am here on a Sunday at 1pm & the store isn't open, please update your store hours I drove an hour to your store expecting it to be open read more

uBreakiFix by Asurion - Electronics Repair Near Me - Houston, Texas

DO NOT COME HERE! They gave me a 5-7 business day estimate for my son's iPad to be repaired and it has been almost 2 months. THEY NEVER update me. I have to keep calling for an update and they keep giving me different answers. THEY SHOULD BE UPDATING ME AND BE A LOT MORE APOLOGETIC FOR THE LACK OF COMMUNICATION AND LACK OF SERVICE. One day they're supposedly fixing it and the next they say they're waiting on a guy who knows about mother boards.. and then this last time I called and they said they were waiting on me to give them permission to fix it when I already gave an employee the green light to repair it. read more

By far the worst customer service experience, so slow in the front, wait time is ridiculous, and the worst is the in accuracy of getting the correct information from the customer. In my case they said 4 days, I called in 4 said they were working on it, day 7 I called and they didn't have correct contact number to call me to say it's ready! read more

DO NOT GO HERE RIP OFF wish I could give one star While on a business trip to Houston from California, my iPhone stopped working. I took it to the closest repair place I could find this was the Ubreakifix on Katy freeway in Houston. I ONLY took it to a chain thinking I would be taken care of this was the farthest thing from the truth. My screen stopped working, the nice guy behind the counter couldn't find what he was looking for and after calling another guy several times we agreed it would be $109 for an after-market screen replacement. 2 hours later when I went to pick up my phone, he said that the aftermarket screen didn't work and they would have to install and OEM screen for $340. I have had several of these done before and knew this was not true. I told him to just put my phone back together and will take it elsewhere. After 10 mins he handed the phone back and I put it in my bag and enjoyed the rest of my one-day business trip. When I got home to California the next day, I took it to a local shop. The local shop showed me when they opened it how they butchered the inside of my phone. The bracket holding the connections wasn't in there as well as the Face ID/speaker. They explained to me that once this Face ID/speaker is taken out then the phone will never work with face id again. So, your shop in Texas essentially BROKE my phone. There were other things too like the batteries ribbon or whatever wasn't even plugged in. $100 later for an after-market screen and $55 for some fixing of the motherboard which the guy said wasn't burnt by itself meaning when the Ubreakifix in Houston opened it up they did some damage to it. My phone is working now without Face ID which is annoying. I called Ivan who is the manager of the Ubreakifix off Katy highway to figure out what can we do about this and he suggested that he send me the original face id to I can have the shop here install it. Well, I just got the "original" face id and its not for my iPhone X its for an iPhone 12. Ubreakifix not only didn't fix my phone but they RUINED it, essentially STEALING from me. read more

I made an appointment online but an estimate for new battery for iphone 8 was not available at the time but I drove all the way to to the store anyway. I was horrified that they wanted almost $100 to replace the battery on a $600 phone. I expressed my shock at their price and questioned it but caved and agreed to it when they offered $10 discount I signed up for when I made the appointment. The tech removed my waterproof case gave it to me and told me it would be an hour to replace the battery. Several hours later after charging new battery at home I found a huge gaping hole in my waterproof case where the right side power button used to be. I cannot use my waterproof case with phone inside the case because I cannot reach the side button on the phone with the case button missing. Now I must pay another $65 for a new case. Trusting these people to replace my iphone battery turned out to be outrageously expensive and very stupid. I would not recommend them to anyone. read more

I highly recommend this place for any repairs! I typically do my own repairs, I replaced the back glass on my phone myself but when I broke the front screen I was looking up the part to replace it on amazon and it was more expensive than having these guys do it, when I went into the store they started explaining how they only use OEM parts and how they actually restore the IP68 water resistance when they replace the glass and how they actually have a test they have to do on the phone before Samsung will allow them to release the phone, anyways when they returned my phone it was basically a brand new phone, they replaced the front glass, the back glass, the metal frame of the phone and the battery plus restored the IP68 water resistance. Couldn't be happier, very great price!!! I will never repair my own devices again... also they fixed my phone within and hour of dropping it off! read more

uBreakiFix by Asurion - Broken screen - Electronics Repair Near Me - Houston, Texas

The best place to fix your phone ! Fast and great customer service! Highly recommend! They fix my iPhone 11 !!!

Very helpful gentlemen. Good customer service. I would return again to this Katy i10 location

I love this location. They always fix our broken phones (mostly glass). I find them very helpful. Would recommend this location to anyone. read more

Came here for a playstation to be repaired and all they did was change out the power supply which would have costed me $300 which is ridiculous nonetheless, either ways it didn't work and they didnt charge me anything other than getting my console back and it was filthy. read more

I am very satisfied with the service that I received. The technician kept me informed, and when a problem with a part arose it was handled promptly and professionally. read more

Hubby took his iPad to have the screen replaced. It was in their shop for a week yet. It still wasn't finished. He called and let them know he needed it. They promised it the next day. He called at 10 o'clock when they opened it still hadn't been done. He went to pick it up at 4 o'clock. The screen on the back side was filthy so he takes it back. A new screen has to be ordered. He brings it home to use it until the new screen is in tries to use it and it's not functioning! This place is a joke will never be going back read more

Very good service ms our phone was fixed fairly quickly. Everyone was very nice when we walked in for help with our broken phone screen.

Do not bring your equipment here if you are filing with Asurion. My laptop sat at this location for days after it was returned by 3rd party repair specialist due to the serial number not being entered in the repair ticket. They did not call to let me know the status. The only way I found out the issue was that I called and they stated they apologize for not calling me, they have been busy. When I went to their store several times, it does not appear to be busy. They also said it was my fault the serial number was not entered and Asurion said it was their fault for not entering the serial number when they mailed it to a repair center. 1 month later and my laptop is still not repaired. read more

I had a cracked screen on my phone. Made an appointment, they took my phone and told me to be back in an hour. Ready to go, very personable fellows on staff. I recommend! read more

Christian was fantastic! Quick assessment of our Nintendo Switch and fix! Great customer service!

These guys were amazing honest and friendly, they fix my 8 year old son Nintendo switch and you guys know my lil guy was soooooo happy. We had a problem with the port that charge. I can't say thank you enough to them. Amazing group of teams. We love you guys and thank you so much again. Price was very affordable and reasonable. Thanks again read more

Excellent customer service and very honest!! My son's Nintendo switch was not charging and they fixed it at no charge to us.

Came to fix my shattered iPhone 8 Plus and very glad I did! Gave me a reasonable quote and told me it would take an hour. Called me in 30 minutes that it was ready. Will definitely be my go to shop cause this probably won't be the last time I need them :) read more

I have had my laptop and TV repaired through them...and each time I cant complain...Everyone there is polite and responsive to my concerns...I appreciate all that they do. read more

Really great place, After having a very rough time trying to get my phone sorted, I came to this place. I just assumed that this place would also try and scam me. Although their prices were a bit high its worth it in my eyes. Because rather than getting lied to and screwed over with shitty alternatives id still waste more for a good product that lasts. read more

DO NOT TRUST THIS PLACE! I went there on 9/26 to get my iPhone SE screen repaired and I came out with a phone that was deactivated and locked. Apparently my SIM card was deactivated in what they did. I will NOT be trusting this place anymore. So now I have to spend $150- $200 instead of the $108 they charged me to make my phone even worse than before. read more

HORRRIBLEEEE. Do NOT come here. I came here with a working phone/ screen and got retuned a screen that wouldn't even turn on. It was one of the worst experiences ever because they actually expected me to go home with a messed up phone. The people who work on the phones obviously don't know what they are doing and are not trained properly. Save your self time and money and DO NOT come here!!!!! If I could give this place 0 stars I would :) read more