Horrible customer service. I went in to pick up my order and waited in the order pick up area. A supervisor standing at the front said someone would be with me shortly. No problem. I waited. An employee working at a register made eye contact with me and asked "do you have a pick up"? I said yes and she waved me over to her register. I get to her register and she leaves. Like, leaves out the door to go home. So I waited and no one helped me. Another girl at the register told the girl next to her what happened and laughed. NEVER coming back to this location and if keeps going this way, they'll close the store soon enough see ya online Ulta. Oh, the nice man who did end up helping me was Sergio and he was amazing. They need to give him a well deserved raise read more

Great shop , always find the product I'm looking for. Girls are very helpful and friendly

This place is pure chaos during the holidays. I also find myself only going here during that season. It was actually a few days before Thanksgiving, so not quite the holidays yet, but I placed an order online for curbside pickup. Upon arriving, I saw that not only were both parking spots taken (yes, only two parking spots are reserved for curbside pickup here), but both vehicles were empty. If you are parking there just to shop inside, that is not what those spots are there for. So you can imagine that when I looped around the parking lot and saw someone leaving one of the spots only for another person to park there and, you guessed it, got out of the car to go inside ULTA, I was pretty annoyed. Please be considerate. It isn't about having to park over by Best Buy and walking, it's that I should have been able to park there and have someone run my items out to me so I could be on my merry way. I do have to say that the employee I did encounter for in store pickup was very nice and apologetic when I brought it to her attention. She said that there's really nothing they can do about it. Oh, and upon leaving the store I saw the driver of the other car that was parked in one of the curbside parking spaces loading her Walmart groceries into her car. read more

I walked in on a Monday afternoon and immediately got help. I asked for a foundation and a moisturizer for my rosacea, when the person with beautiful lime green hair and I got to work I got a great spf/foundation, moisturizer and waterproof foundation. Also I'm white as shit so they had "porcelain" in stock for me. 10/10 would recommend. read more

I had a really nice experience here recently. I stopped wearing a lot of makeup, I keep it pretty minimal. I wanted to try wearing different types of makeup for fun occasionally and when I asked Emily (I believe her name was Emily!) for help she was really nice and approachable. She didn't just show me stuff that was $$$. She really listened to what I was asking and the stuff she recommended didnt break the bank. I tried out one of the items she suggested today and I love it. I really appreciated being helped in a thoughtful way so thank you so much for doing that for me! Makeup intimidates me and yeah just a nice experience so tysm! read more

I came in the day before thanksgiving November 27th in the late afternoon. The store was very busy and every employee was busy helping someone. This employee came up asking if I needed help she was tall, blonde hair and older she told me she had an older daughter that used the eyebrow pencil I was getting. She went above and beyond helping me find the items I need. She even went in the back twice looking for stock that wasn't open yet and out on the sales floor just to get me my item! Then I went to check out and I had Julia who was so kind and friendly we had a nice chat about makeup products. I really enjoyed my shopping trip and I love how friendly and patient all the employees were being even though the store was very busy! Thank you!! read more

If I could give -0 (- ZERO) to Candy at the salon section of Ulta in Burbank, CA. I would. I had made and appointment with her online through my Ulta account and when I got there she didn't have the courage, respect, dignity, responsibility to say that she had made a mistake. Instead she had her manager try to mediate for her incompetence as a professional hair stylist. Unfortunately I made the mistake to think that she was a professional, it, is far from it. Candy forgot that she represents Ulta, and she failed miserably to treat customers with respect. If she had at least owned up to her responsibility by communicating perhaps things would have been different. But her failure made Ulta not a place that I would recommend. Stay away from Candy, whose picture is also misleading. Go to any other Ulta, but stay away from Ulta in Burbank. read more

Rachel is an incredible master stylist who toned my hair exactly how I wanted it. She's friendly and a perfectionist. I was trying to remove the red undertone from my hair and when she couldn't get it perfect the first time, she did it again for me at the same cost. What great service. Def go to her read more

Horrible customer service. Have been trying to call the store for 30 mins and no answer, sure enough I walk into the store and the associates are gathered around gossiping instead of working. read more

The blonde cashier (Yesenia or something) who rung me up was not helpful at all, at first I asked her if she had a certain product in stock and she just said "Probably." Then, she gave me so much attitude when I tried to redeem my birthday reward. I don't mind not getting the reward but her customer service was horrible, she was clearly having a bad day and decided to take it out on everyone else. read more

I've been here a few times and I do find their staff to be rude and this last time I went was the last time I'll go to the store. I was trying to buy a gift and the last box of a tinted moisturizer had make up on it. I told the sales girl and she told me where to find the tissues and alcohol to go clean it myself. When I told her I was more comfortable with her doing it, she did it with attitude and then handed it to me. I also had bought an extra face wash because there was a free gift. But they ran out of the gift and the manager didn't even say I could come back and get it. She was just dismissive and said I could go to another store. They just are not the friendliest or helpful unfortunately. read more

A young lady by the name of Audrey was amazingly helpful. She went right to the product after another rep said it was discontinued. I think she should be a manager. She was so delightful to work with thank you Audrey. You're phenomenal. read more

tbh all the employees are so rude here and always stare you down like your going to steal something and follow you like crazy.

Ulta no longer allows online returns through their website. The new process involves speaking with an off-shore rep in the Philippines (without ability to be transferred to a state-side rep). Unfortunately, both reps I got were VERY difficult to understand. One was nice, and one was not. Sadly, they seemed to have zero training and knowledge of their own return process. Even by off-shore Philippines call center standards this place was remarkably awful. I had to loudly spell out each product name and sku number, then repeat several times. The loud background noises made this especially difficult. The former online returns process was essentially: -sign in on website -choose items to return -print label -take to post office The new, more tedious process is: -call the Philippines -give rep all my personal information -sit on hold -transfer to another rep -spell out each product to return (at least twice) -explain reason for returning -get put on hold again -look out for a label to be emailed -print label -take to post office Going forward, I'm planning to online shop for makeup at Sephora. If I really want one of Ulta's products I'll buy it from Target. I'm giving two stars instead of one because I do like their products. That said, nothing Ulta sells is worth their new return experience. read more

This place is HORRIBLE. The first time I went was when I went to go pick up my birthday gift. So many people on floor no one was helping costumers. They all talk to each other instead of acknowledging costumers if needed help. When I went to the cashier to get my gift. They gave me the stinky look and attitude. I never went back. However my sister went to get her gift and the same thing happened!!! Don't come here!! Please improve your people!! read more

I recently got a haircut from Rachel, and she did her big one! From the moment I walked in, she made me feel welcomed and understood asked what I wanted. Her attention to detail and skill are truly impressive, she said she has over 7 years of experience so that's probably why. The haircut is stylish and fresh, and my hair has grown so much healthier since. Rachel is not only a talented stylist but also a great conversationalist, she's got the tea and makes the whole experience enjoyable. read more

Rachel is amazing! I called about the old Mac Studio Fix Powders and she rummaged through to find me the remaining few and left them on hold for me. She was so lovely over the phone and I really enjoyed my interaction with her! read more

I don't know what happened to this store but after covid the associates became more aggressive, no customer service practice,very rude...If you want to buy a perfume,all perfumes are closed,you nees to wait till one of them gonna pass to you so can barely hold them, that they can open the locks and show the perfume...They are very annoyed,and rushing I don't know where???‍‍They are gonna disappeared in one blink...How this store is keeping it's business...but unfortunately they gonna loose customers...Which is already happening,I see...And if no customer,NO MONEY...Train your workers simple customer service...at least it's gonna help...‍ read more

I really like this Ulta location because I don't ever face any hassles with parking. This makes it very easy to walk in and walk right out in a flash when you want to pick up products quickly. As for cleanliness of the store, it was very clean and I felt comfortable looking at the products. I saw no spills, smudges, abandoned dirty sponges, or makeup testing on the shelving like some nasty graffiti you find at some Ultas and Sephoras. There are A LOT of employees at this store, specifically for each beauty brand and I really like that because it shows an equal balance of specialty from the MUA's. The employees are very helpful. You will need to most likely approach and ask for help as many of them were either chatting it up with co-workers or doing something. I was approached because I seemed lost and was directed to where I can find the products I was looking for. Then I walked up to Audrey/ Audrie who was so very helpful and knew exactly what foundation to recommend me. She said I was really sweet because normally the people who shop here excuse their recommendations and think they don't know anything which made me feel sorry. She was very conversational, friendly, and willing to help as we tested out a number of shades to find my foundation. A another co-worker joined our chat, Tammy, and was helpful recommending palettes and lip products for my personal use based on my features. read more

I bought an online order and it came yesterday. I went to the store today to just exchange color (Fenty Beauty Balm to be exact). It's not even opened. I just found a color I liked better. The salesperson told me I cannot get it for the price I got online (I used coupon and points), but need to return and get it for the price from the store. She was not nice about it. First, I gave her the shipping slip that came with the order with tracking you can scan on paper form. She told me I had to pull up the order through email. I did not understand when you have paper in front of you. I pulled it through my cell phone and showed it to her. She said you cannot get it for that price. It does not make sense. Then I asked for her name and she said she will not give it to me. Complete rudeness! I left with a sour taste. I called online and spoke with a customer representative. She said that does not make sense. You should be able to just exchange color. She will contact the store to see what happened, and have them call me back. Now I am waiting for the store... I have been coming to this particular store since it opened here. I never had issues and I spend a lot of money at ULTA. They really need to hire people who do not look unhappy at this store. Also, treat their customer with respect. I have noticed over the years people do not look happy except the ones who work for MAC. read more

I'm an ULTA Diamond member and truly love shopping for all things beauty. However, today when Kaylee rung me up I have never felt so dismissed at the store. Not helpful by any means. She acted extremely bothered and rude when I asked simple questions. Truly disappointed as this is one of my favorite locations. read more

The employees were very rude while they came to ask me if I needed help they had attitude with it and kept coming up to me staring at me not saying much while I was shopping for a family member . Then it comes to ringing up at the cash register's and the girl who rung me up for my items was absolutely horrendous . No how are you today or a simple smile just straight face with deadly eyes staring within my soul while i was continuing to be cordial and say have a great day how are you and use my manners as it should be . If you want great service or friendly workers do not come here . read more

Please don't go here. Save your money... Save your gas, Save your time. I am not allergic to any skin products... This Acne foaming face wash made my skin COMPLETELY!! Dry.. to the point my skin was peeling off and bleeding. The Girls here at ulta are completely disrespectful... I asked for help and the girl said "what do u want?"... completely could care less and unprofessional... probably why they have only 3 Stars but that's besides the point. The Eyelashes glue made my eye very red including my lash line. Don't go here... Trust me. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Burbank, California

Ahh I'm a little sad to have to write this. This is specifically for the benefit brow bar, however i do have other not so great experiences here. I went to get my brows and upper lip waxed yesterday because I have my best friends wedding coming up. It was my first time at this location but this is the closest Ulta to my home. My prior Benefit waxer over at the lankershim location quit. So here i go praying to the brow gods that this appt goes well. Sigh.... It didn't, the stylist was running late, my appt started 10 mins after the time, which made her late to her next appt too. So it did feel rushed, she pressed on my skin hard for everything, the makeup remover, the wax and the which hazel. While my initial reaction was like yes i love the shape ! Which i still do! I quickly noticed when i go home that the wax burned my skin. And she never asked me if it the wax was hot, to which i would've said it was. Submissive of me to not speak up I suppose. But lesson learned i likely won't be returning for her service. She even asked me after waxing if i had a special event to go to .......did she not see the burn marks don't really want to be paying $35+ to get burned... read more

Ulta Beauty - Burn marks on both sides of my brows, likely the result of a rushed stylist. - Cosmetics & Beauty Supply Near Me - Burbank, California

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I ordered online and showed up at Ulta before my order was complete. (Yeah, I like to be early to things. I'm definitely not from La. ) I just figured I could grab the items myself, but Panda (that's what they call him) helped me out right away with my order. He was incredibly kind and helped me find an item to replace another item that was out of stock. These five stars are for you, Panda! read more

Stass and her managers are literally the most sweetest and helpful people ever. I had a gift card I was carrying around since February and just remembered to use it right after check out. Stass made sure I got to use it. I felt like the worst person ever but realllly wanted to use it. I love this ulta location everyone always makes sure the customer has a great experience. Sephora could never. Everyone is so lovely here. Thank you to Stass, the mangers and the rest of the team and sorry for the headache I caused!! read more

Had an appt I drove a ways for on my only day off to have been left hanging over 30 minutes waiting wandering the store while the hair dresser finished someone else's hair so I left, the lady working the salon reception was not very helpful and rude. Ruined my day but glad I didn't give them my money for an overpriced and unprofessional service read more

I hesitated to make an appointment with ultra hair salon to fix my hair. I did not know any of the stylists and was to pick from one on the online booking. I am now very glad I was booked and saw Candi . She fixed my botched short haircut and showed me how to simply style it at home. Not pursuing a fast cut ,kick me out... Candi listened to what I needed and what would be a great look , sustainable by me. I was extremely happy and have booked a follow up . read more

I walked in here yesterday to buy some dry shampoo with color to cover my roots until my hair appointment on Monday. I noticed they had a special-20% off for new customers for any hair service. One of the level 2 stylists Elico was so nice and helpful that I decided to go for it. 1 hour later my hair looked SO MUCH better!! The color was shiny and my NY frizz was gone! Hallelujah!! I will definitely come back whenever I'm in Burbank. The store is really cool too with every beauty product I could ever dream of!! Very cool concept!! read more

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This place sucks so bad I ordered curbside pickup waited for 20min. Outside Had to physically go inside to find out all the curbside pick up workers were not in? The manager comes no hello just rude (male) told me my stuff was not ready for pick up until I had to show him proof of my email that said my stuff was ready for pick up! Finally got my stuff but had to fight and show proof. I will not be going here anymore. read more

As always I dislike going to this Ulta for the service for so many years has always been awful! Went today and there was person at the register helping someone and then the manager I think it was the manager said hello and asked if I was picking up I said my name and instead said someone will be right with you! She was walking around and then the lady at the register was free. While I was still waiting. Still I know it was long by why couldn't someone just help me if it was just a pick up! I had to wait for the nice girl to clock back in probably from break or starting her shift to help me! Again I dislike coming here I prefer the Sherman oaks or north Hollywood because they are more nicer, welcoming and helpful on the spot! It's been years I don't come here and now I know why I try to avoid coming to this Ulta! read more

Had to pop in for a product purchase, and asked the girl who checked me out to check if I had rewards points to use, especially since it was my birthday week- she said nope! And told me that I needed a coupon for it to be my birthday?!! I have used this system for 15 plus years so I know that's not correct. It all seemed strange. When I got home I reviewed my account, and I had $17 worth of rewards. Seriously WTF. This is the last time I walk in this store. I'll drive another 25 minutes to NoHo. Please don't bother to write how sorry you are, your store has been sorry for every shitty experience-- DO BETTER or CLOSE. read more

Rude and unprofessional customer service. 5 employees at register. Only one with a customer. None on phone. Meanwhile the line growing and growing and growing. I was first in line for 12minutes before someone waited on me. Then, when a cashier finally took me, not so much as a 'thanks for waiting'. Not mad at workers, though. When that happens that's usually an issue with management/training/retention/exploitation. read more

I like Ulta Beauty Burbank. Many women consider this to be that imperative store. The one they cannot seem to live without... But Ulta doesn't sell feminine monthly hygiene products. And still, Ulta manages to carry a great selection of beauty products for bath, hair everything, nail care, makeup and skincare. Also, fragrances. And there's a hair salon and brow bar on-site. They do carry a bigger selection than any of the department stores, convenience stores or pharmacy/grocery stores. The store can be found nationwide and online with an app. I don't shop there often because the selection is too much, and I cannot deal with making up my mind. And then, I want everything. So I tend to stick to the department store cosmetic counters. Only my department store ran out of a cream I'm currently using. Also, they ran out of my runnerup brand choice and they started selling a bootleg mall cart brand. I turned to the Ulta APP. The app gave me a coupon for $3.50 off my total order of $36... Ulta gave me free shipping too. And a sales girl in the store told me the coupon is reusable everyday like once per day per customer until the expiration date. That is really of them. Ulta has all kinds of female shoppers from cheapskate to frivolous to mass market to luxury to Ulta card users to giftcard shoppers, gift shoppers and every possible niche of beauty lover you could think about... Note not all the employees that work at are beauty school graduates or cosmetologist. So, be prepared to wait if you have questions and the store is packed. Ulta is a store that specializes in all things Beauty. Sometimes, they sell fad diet things or vitamin supplements. I haven't bought any of it, but I could... Someday. read more

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The store is always dirty. There was trash everywhere. They need more people working at the registers or offer a self check out option. read more

Ulta Beauty - Always a mess - Cosmetics & Beauty Supply Near Me - Burbank, California

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Horrible customer service!!! This is my first and last time here. The lady who helped me was very rude, I wish I got her name! I asked her for a simple setting powder and she spoke to me like I was dumb. I was trying to explain to her what I wanted and she was talking to me in such a condescending way. My daughter heard her even speaking to me in that way from the next aisle and my daughter was ready to come and speak up! But she was done already talking to me. I can't with RUDE workers. You need better workers!!! read more

Horrible customer service at this location. Also, they are ALWAYS low on stock. Recommend going to another location.

My review is mostly of the salon more than the store. I've been to many hair salons but this is one I think is a good value for what you pay. I have a few stylists I love but am willing to try a few. Sometimes you get a dud and I've left not super happy but I count that as a rare occurrence and remember to make sure I don't get that person. I love Veronik and Desiree. Both of them have left me beyond happy with my hair when I leave instead of insecure. Today I went in and got Desiree and she suggested a scalp treatment and I said yes for once in my life and I loved it! I have trouble with dry scalp skin and I could feel an improvement right away by touch. Very well stocked store, sometimes they run out but that happens everywhere. Staff has always been welcoming and kind. Parking is convenient and right in front. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Burbank, California

Customer service is terrible here. If you need help, be prepared to chase people around the floor and basically beg for service with product - and that's the experience on the "brand" side. I had a handcart with almost $200 of product, and needed help with ONE color match on an Estee Lauder foundation. When I originally asked for help (had to track someone down after waiting by the makeup stand), I was told that somebody would come over to assist. After waiting another 15 minute, nobody ever came! So, I asked one of the employees who was walking around if she knew of anyone who could assist with Estée Lauder. She looked super confused, and then said that there was nobody in the store that could help color match that brand. What(?!!)z. I informed the same person at the register who had told me that she would call for help and she was very apologetic and offered to find somebody else to assist. At this point, I was over it. I would rather not spend my money at a place that doesn't value my business. This is the 2nd time that I have been to this location and both times it was the same terrible customer service on the floor. With SO many options for makeup stores, there will be no more tries from me. I will go to Sephora or the Macy's counter instead. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Burbank, California

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I love this store the staff were absolutely helpful kind and quick ! My friend and I were being helped by Bella before closing just coming in to grab a quick few things she helped my friend find her shade in fountain so fast and we we out ! Great staff and vibes n convenient ! read more