My appointment was at 4:30. I just walked out at 5:55, my stylist is still working on someone else, not even ready. At check in, I was told she was an hour behind and she could reschedule me or I could wait. The point of my scheduling was because it fit my schedule. If you're going to double book, at least do us a favor and be up front about wasting customer time. read more

What I wanted, a bang trim, some face framing pieces and some layers. I didn't get what I asked for. The few framing pieces I already had and liked she cut them off into a blunt bang. I'm actually really embarrassed to go to work tomorrow, the bangs are so short and blunt, no shape and they are hard to Bobby pin up, I just wanted a bang trim and face framing pieces. I also paid $67 and I had to ask her to style it, she left it fully frizzy with no style. I was expecting a little more than offer air dry and I asked her to blow dry it. I ended up going on the floor and using some frizz serum because she didn't do a nice job on my hair with the cut and styling it. I was really embarrassed to be in the store and just embarrassed to go home to show my family. I know it will grow out, but I was so excited for some face framing pieces. I pretty much paid and left as fast as I can. read more

I've given this Ulta Beauty salon two chances, and both experiences were unacceptable. The first time, I booked an eyebrow wax and tint . On the day of my appointment, the stylist called and asked me to come in early because she had double booked herself. I agreed and showed up early, only to be handed off to a completely different person who tried to pass herself off as the stylist I originally booked with. That alone felt dishonest and unprofessional. The second time, I booked the same service with a different stylist, thinking it was a one-off issue. Once again, I received a call saying she was double booked and needed to reschedule. Both times, I was told it was because they had hair appointments that took priority. So I have to ask--are eyebrow services not worth their time or money? Because that's exactly how this made me feel. This has now happened twice, and I'm furious. Salon services should not be treated as disposable or less important, especially when customers plan ahead and adjust their schedules to accommodate the staff. I will never come here again for any salon service. And if this weren't the only Ulta in town, I wouldn't come here at all. Do not book salon appointments here unless you're okay with being canceled on last minute. This location clearly prioritizes money over basic respect for customers. read more

I have always wanted to get my hair done here and finally tried it out and it did not disappoint. Making an appointment was easy to do online, you can pick your stylist you want and services you would like to add. It did take awhile but I have long hair. My stylist was super knowledgeable and helped me make an informed decision on going with the color I originally wanted vs her suggestion based on my concerns of wanting to keep my hair healthy. She cut my hair exactly the way I wanted. Will come back. read more

Horrible experience with this location my wife had a appointment at 11am they call her at 10:30am , 30min before her appointment and tell her the lady who's supposed to do her hair didn't come in today and I think that is very unprofessional , And on top of that they wanted to charge her more than what they quoted her that is ridiculous . Please don't waste your time or money at this location save yourself the headache and go somewhere else !!!!! read more

This story is way too expensive. They need to take the prices down a little. The price prices are much better at Sally's and hair paradise.

I have had 2 encounters with Manger(male) and unsatisfied customer. I purchased a expensive curling iron, and the wrong one was in box, when I went back he didn't care of my concerns, he didn't even offer a different store or try and call them or check stock. I was very unhappy with his service. Another incident I had purchased urban decay primer for my face, I love the product and the cap broke. I didn't even drop it and bottle was practically full. He said cuz it was past 60 days couldn't do nothing. Bottle was expensive. It's one thing to be out out of return date on items but but another one to just show that you don't care at all. This manager so not compassion or take any pride in his work or a big company. It's very disappointing someone like him can be representing of Ulta beauty. I will never go back to hemet location. I actually had spoke to a different location and they told me they don't like to return item or exchange them because they lose point. I highly recommend the menifee location instead read more

Hey everyone if you in need of a new attitude in your make up line you got to check out Lauren The beauty Consultant hear at Ultra Beauty in Hemet,Ca she did an excellent job with me ,I ran out of my brand Tarte so she gave me a little sample until their shipment arrived tomorrow on Thursday ,she matched my skin color to my neck and face too the tee and I'm trying Fenty Beauty by Rihanna now.Lauren Thank you. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Hemet, California

Lindsey was a great help to me today at the Ulta in Hemet! She helped me with my password and ordering online, and was very thorough to be sure I could do it again!! Thank you thank you, Lindsey!! read more

HEALTH HAZARD! STAY AWAY! MULTIPLE SICK STYLIST! MARCY SALON MANAGER DOESNT CARE! I've Never have been so disappointed. I'm 63 and always get my hair done, Since I couldn't drive due to leg injury, I needed a local place. Each time, I spent between $ 125-$200. Never can you get a repeat stylist, as the turnover is constant! There are 3 chairs for waiting clients in salon. They are taken by boyfriends; children, not for clients. Last visit my 2:45 appt. WAS AT 3:20 when I got seated. No apologies! WORST PART, Stylist to my right had laryngitis and said she got a steroid shot, leg compression socks, cough medicine from Dr. She constantly coughed on me and her client! I will NEVER return to Salon! I am with runny nose and sore throat! And VERY DISAPPOINTED WITH MANAGER OF SALON! All I got from her is apologies! Perhaps a small credit for another service or a hair wash on them, ANYTHING to show they care about the clientele alittle more than their pockets! STAY AWAY!!!! read more

I got tinsel in my hair and I absolutely love it! If you are planning on getting tinsel PLEASE book with Robin. She did so good and was so sweet! She's also done a couple of my family members tinsel and they loved it! It lasted us a very long time and my tinsel is still in after a month. read more

Stop in quite a bit as this is the closest ulta to me and Lauren was SO incredibly helpful with finding exactly what I needed!!

Extraordinarily Perfect! I had an item to return and the contents were discolored so initially they refused the return. However, Sales Manager "MIchelle" went above and beyond and checked the shelves for the same item and determined that that lot number of items were in the same discolored separation of the contents. It was her customer-centric approach that led to me being able to prove that what I was returning had in fact been purchased that way and so I happily received a refund. Michelle is an asset to the Ulta ideal overall, and excelled in customer satisfaction for me. This comment is in regard to Store #1250, 7/17/25, Trans.#5563. Finally, I wish to add that cashier "Delilah" was exceptional that day as well ! read more

I haven't been to this location in a while as I had a bad experience in the past. I decided to give the salon Services a try again this past Thanksgiving holiday weekend. Let me tell you the salon was super busy and packed due to the black Friday sales. I scheduled Services with Amanda, one of their master stylists. She went way above and beyond my expectations. I will definitely be frequenting this location just to go back to her, even though I had quite a wait. when my turn came into the chair, she was very attentive to detail. She work wonders with my hair. She is worth every second I had to wait and then some I cannot stress how confident I felt walking out of that salon. She is definitely a master at her craft. If you are on the fence about trying Ulta Services, go to her and you won't be disappointed, she is the gold standard and what we should expect a stylist to be. I definitely will recommend her to everyone that wants to go there even others that don't anytime I get a compliment. I will be mentioning her name. read more

I WAITED 9 MONTHS to see Malina and get a haircut and I finally was able to show up after numerous cancellations because of THREE MAJOR surgeries since last October 2023 which was my neck. The other 2 were for my back which unfortunately made my pain worse to where I can hardly walk. Anyway, i digress. I was raised that lying was the WORST THING I could ask for a kid. Now I had to listen to a stylist (Malina) LIE in front of her Manager. She made me cry because she dropped the phone to get her "manager" and when I finally went in Malina wouldn't see me and I was ganged up on by 2 other ULTA employees and the "manager" told me I wasn't welcome here -- EVER. She felt so entitled doing that it was DISGUSTING. ...and btw I am a Senior and just wanted a decent haircut since I have waited 9 whole months!! And yes these pictures are a bit harsh but they in no way should of talked over me and made me talk loud so Melina could at least hear me. If they write a response I am sure it will be full of lies. read more

Ulta Beauty - way down in the bottom right you will see this was printed January 5, 2024. This was the LAST TIME I had my hair done!! - Cosmetics & Beauty Supply Near Me - Hemet, California

I had my makeup done by Robin and was very pleased with the final look. I highly recommend her for makeup appointments.

Good beautiful morning ladies in The Valley. Today I walked in this place, and I walked out feeling I would say dancing in my feelings, how awesome job Annabel Collins hair stylist made me feel like Shanaia Twain said feel like a woman. To myself, you deserve to feel like a woman. Love me and thank you Annabel. read more

Ulta Beauty - My outcome after my hair cut style is done. Loving it to the bones. - Cosmetics & Beauty Supply Near Me - Hemet, California

I recently got my hair done by Melina F and could not be more thrilled with the amazing results she did! From the moment I walked in, she was super sweet and listened to exactly what I wanted! Not only did she exceed my expectations but she really brought my confidence back with my new look! She did an amazing job to make sure what I wanted would work with my hair type and I am truly impressed to her attention to detail. Thank you, Melina, I HIGHLY recommend her for your next blow out, or haircut because she did such an amazing job! I cannot wait to come back! read more

A lot could be improved at this location. The employees are very unhelpful in locating product or assisting clients, messy shelves and items not restocked make it hard to locate product and you can never find anyone to ask for help. Everyone I know has stopped shopping at this location, we get better service shopping online. read more

I love the way Vanessa cut my hair I would recommend her to all my friends and family.

First time into this location, rude customer service when trying to check out multiple employees (4 of them) just standing their having a conversation while 1 is the only register open. I walk up waiting for a few mins then they turn around a notice a line forming on the opposite side of me the worker says "we need a sign to say line starts here! Who's next?" A lady asks me if I'm in line and I said yes I am and have been then she walks off to that employee and the employee tried to say she was in line before me and he will help me after he's done with her, none of these employees had name tags on either! The other employees didn't bother to open another register just kept walking back and fourth. The first register that was open from the beginning helped me check out and asked me if I have a number with you guys and I said no and I don't want too and she tried to continue asking me for a phone number and saying it will be faster and I told her no because after this service I will not be back. There's no reason for the employees to be this rude and bugging for you to sign up with them read more

I will never shop Ulta again. I closed my Ulta credit card. They have the worst customer service!!! I ordered online , makeup from there 21 day sales the order came and it had the wrong color makeup. I tried to exchange for the correct ones. And they said I had to pay the difference because it's not on sale anymore. I couldn't believe it. It took 7 days to get to me and they don't honor their sale price for return or exchange but they want you to order online. They had 7 people standing by the cash registers and only one person working They were all chatting and laughing while they had a line Never again will I ever shop Ulta. They disgust me. Errrrr I'm so angry. read more

I made an appointment with Sylvia at the Ulta Beauty in Hemet, CA., for a root touch-up, highlighting, and trim. I was satisfied with the results. As she explained my cut and highlights, she said the highlights were not permanent and that the honey blonde would still be there with 13 washes of the previous highlights. I called Ulta and spoke with the Manager and explained that my grey roots were showing and was the root touch-up was a wash-out dye too? She said no, that it would be permanent. I explained well; my greys show within the two weeks of dying my roots. She had me email them my statement, and I haven't heard a response since 3.9.2022. read more

Ulta Beauty - Within two weeks March 8,2022 . - Cosmetics & Beauty Supply Near Me - Hemet, California

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Shelves were not stocked, the tester was there, but if you like the product it wasn't available for purchase. The Bare Minerals section was filthy. Staff was friendly and helpful. read more

I am never going to this Ulta ever again. The displays here are unkempt and super chaotic. I had to get on my knees and pull out handfuls of random product that had been removed from their original place and shoved into random crevices just to see the one product I came for. Not one store employee asked if I needed help or offered to fix the mess. When I came in, products were pre-opened and left on the floor to be bought, BUT NOT to be swatched. Michelle, the Retail Manager, chewed me out for swatching lipstick in the cosmetic store. I was made to feel so small and belittled. She was so incredibly disrespectful, demeaning and accusatory. She then kept those same products there for people to still buy after telling me that they will need to be thrown out after being used and that I was under no circumstances able to swatch them. Which is it? I was honestly too stunned to even say anything. She said if I was swatching then I must have opened all her products, I just let it happen, hardly got a word in. I am amazed that this kind of speech and behavior towards customers is a first resort before easy communication, cleaning displays, or removing pre-opened products so that customers know what to expect when they come in. Then so to place blame on customers when the store experience is a dirty and unprofessional one. Clearly this store needs a lot of reordering. To say the least. read more

Shout out to hair stylist Melina! I never been to a beauty salon because I'm always timid since I have thick hair and it can be costly. Melina made me feel important and comfortable. She cut my hair so beautifully that now I style everyday. After 10 years of trial and error with hair stylist I finally someone who is a real professional. Thank you Melina. I am now a returning client. read more

A big shout out to crystal who did the right hair style that i really wanted, been into a lot of salon before and no one can ever do the hair cut style i want, until today went to ulta salon and crystal did my hair and boom!! She nailed it! and yes! Definitely and highly recommend her to anyone thank you crystal will definitely go back again. read more

Ulta Beauty - Bob cut - Cosmetics & Beauty Supply Near Me - Hemet, California

This was by far the worse haircut i've ever had. When i called to schedule an appointment to come get extension to fix it. I was told i wasn't allowed back at their store. read more

Ulta Beauty - my hair before going to Ulta - Cosmetics & Beauty Supply Near Me - Hemet, California

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Not sure if the lady Ms. Sydney is new or something, but she does not know anything about customer service, doesn't know how to communicate with her team members. Asked her if she can help me get a perfume that was locked up because her coworker was busy on the floor assisting others. She said she couldn't leave the register, which seemed lazy to me because there was only me and another person waiting to check out. She asked me to wait while her coworker got the perfume to the register, straight up rang 2 people up, while having the perfume right behind her acting like I have all the time in the world to wait for her to look behind her or ask her coworker about it. Mind you she only rang me up because I asked her if she was going to keep skipping checking me out and gave me a smirk ass laugh. Next time i'll drive to Menifee! read more

Toni is amazing!! She has lightened my hair just as I love it. She is great at conversation and very reliable. I will keep going back to see her. Some of the bad reviews on here I know those people no longer work there. Be sure to check them out!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Hemet, California

PLEASE go see melina, she's absolutely amazing!!!! She's so so patient, kind and def has a magic touch with hair. She also did my daughters hair and they felt so so pretty after and loved their hair and she added tinsels which is a must for girls ages of 5 and up. Def go see her wont regret it. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Hemet, California

Juliana was very helpful & complimented each item I picked up while checking out. Her attitude and positive energy made me glad I went in store rather than online. read more

I just had Alexis Aviles of the Benefits cosmetic section draw my eyebrows with a gray eyebrow pencil. She is an artiste. Now I have to try to learn on my own. It was fun to go to Ulta I hadn't been there since the pandemic hit in 2019. It is a very clean place. Unfortunately I found out since the pandemic hit they are no longer giving facials there at this time. read more

So to start the customer service here is always amazing I'm flattered. Especially because this is my home location so it is very nice to have this. But coming in I had Priscilla very sweet and patient. I felt no push or urge and felt genuine care about helping me find the right cologne. Thank you so much Priscilla for being so genuine. Personality is amazing. read more

Theres one stylist that I would not recommend at ULTA. This young lady was inexperienced. I was very unsatisfied with the result and had to return the next day to have it redone. read more

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I love coming to this Ulta! The staff is always friendly and ready to assist if needed. I actually started getting my hair done by Taylor at their salon and she is AMAZING! Friendly, knowledgeable, and really listens when discussing hair goals. I always feel like a new woman afterwards. I am definitely at home at Ulta Hemet. read more

Every single time i walk into this Ulta there are employees on the floor standing around having conversations with each other, being unhelpful to customers. Today i go in with my mom and we are looking at some lip products ...there were NO testers of ANY shades out (even though there was plenty of product in stock as well as employees having a little chat, not working, who could be possibly be ...i don't know ? making tester shades or helping customers ?! ) naturally i opened a box to JUST look at shades (mind you i'm not trying shades on) ...since there were no testers out (how else am i supposed to figure out what shade i would want to purchase?) instead of being helpful, a girl (who i think is a manager in a orange blazer) comes up to us and tells us to "not open the boxes" & asked me to give the product to her. I had explained that there was no testers out, and she informed me she would go and make some... then proceeded to take people at the register without asking anyone to help me. I felt uncomfortable as well as not important enough to help. i will never be coming to this location any more. GO TO BEAUMONT OR MENIFEE ULTA OR SEPHORA!!!! better customer service there ! read more

I'm not really big on makeup but I needed some foundation to help contour my skin color. I immediately ask this one girl for help and she spent almost an hour with me explaining everything about foundation, brushes, contours, blushed, eye shadows etc. Her name is Ciara. Ciara is the perfect person to go to should you need any type of help with makeup. This girl knows her stuff and she is as beautiful as she is kind. Whom ever hired her did a great job! Ciara made my day! Thank you Miss Ciara! You are absolutely the best in Customer Service!! read more

No one welcomed me when I came in, but welcomed the next person behind me.. no big deal. But an associate asked the girl next to me if she was finding everything ok, but didn't ask me like I didn't exist, and I actually needed some help. Cashier rushed me out and no one was in line behind me. Definitely not coming back. Update: wow just got home and the makeup was already opened and used!! I spent $40 on someone else's crusty ass makeup!! absolutely the worst experience ever. read more

Amazing staff Helped me find my perfect colors and great recommendations. I highly recommend this Ulta if you want the best advice