The customer service behind the counter is insulting. I don't know if it's bad management or poor training but there is always a line and little help. The only employees to greet you are the girls at the makeup counters. Without them it would be a one star review. read more

Lela is awesome! Efficient, highly skilled and great attention to detail. Walked in and was able to get an appointment with her. My hair looks and feels fantastic and I will absolutely be back! Thanks Lela!! read more

Michelle gives the best facials and has a very soft touch. I get one every month. Go in and treat yourself.

Came in to get some dry shampoo. I was greeted by the girl at the brow bar from across the store. I needed help finding the shampoo but one employee was restocking and said she was too busy so I kept going and couldn't find any other employee. I soon found what I needed. I like looking at the little knick knacks before you checkout and seeing there was no line I started browsing but then the cashier sort of rushed me to pay so that was awkward. I like the San Marcos one better. read more

@ this location a lot love ulta been going since the first day it opened!! Love makeup and hair I'm like a kid in a candy store here. Also, go to benefit bar and wax my brows when they need it! I will say the service on that is hit or miss, have had some lopsided brows or to thin but today I hit the brow jackpot!! Go see Vanessa, she is so nice!! And she does amazing work!! My brows were bad!! And she took her time no brow hairs missed and they were filled in w Anastasia dip brow. She even showed me how to do it!! My eyebrows look amazing!! Thank you!! Vanessa!! I will be back!!! :) read more

This review is mainly for Jessica at the Ulta salon. I always book my hair appointments with her because she has been the sweetest hair stylist I've met there. She knows was she's doing and always listen to what I want done to my hair. The lines are usually a bit long at the front probably because they're short staffed but I always get asked if I need help finding anything when I'm walking around the store. read more

Went here to have my makeup done for my brother's wedding, one of my sisters had her make up done and my other sister, her hair and make up and our cousin got nails, makeup and hair done. Let me tell u, the women in this store were GREAT! They did an awesome job on each of us. We were all pleased with the outcome. No complaints on our end. I wish I was good at remembering names so I can give a shoutout to them. My artist personally, did a great job (purple curly hair, wears glasses). She got exactly what I wanted. She took her time and was very precise. I'm not big on makeup. My everyday is filling in my brows and mascara so when I have to get dressed up, I go for natural looks and any other time I've told makeup artists I want a natural look, I ended up getting more than I am used to but my artist this time got it spot on. I showed her a picture and she immediately knew what to do. If I lived in the area, I'd always go here for events. read more

This location is always clean and well stocked. Jill and Lisa were great! I would highly recommend asking for them if you're have trouble matching your skin tone to foundation. Jill was very knowledgeable on the different skin care products. The dermalogica moisturizer that she recommended for me has worked wonders! read more

All I can say is kudos to hair stylist Denise! First time having my hair cut and styled with her. Showed her a few pictures and she knew exactly what I wanted. She is very professional, patient, pleasant and I hope Ulta Beauty is proud to have her as a part of their organization. She is amazing and I highly recommend her. read more

im a product junkie and Ulta is my go-to as I love their rewards program and I have their card so I get lots of points. I love that they have Clinique there now. My one pet peeve is the emails you get for a free trial product when you purchase - they never have them (not as they have run out) they just just never get them for a while after the email comes out and then I miss out as they get out of stock quickly. I have been going to Kate at the salon for a couple of years now and she is amazing. She always does a great job and if I show her how I want me hair, she always delivers. I have never been disappointed. read more

I used to buy my cosmetics at several different places until I found 'ULTA' what a great place. Not only are their prices less but you also receive points towards $$$ off. Ulta you got my business, now I don't go anywhere else. Plus the staff are very friendly without the pressure. read more

My coworker always comes in and gets cut and color with KATE and she does an amazing job! So I decided to go in of course and I'm so happy. She is so friendly and does a great job. I'm definitely going to become a regular. I also needed help with prestige products and skincare so Kate recommended Mayra and I have noticed a complete change in my skin. One more thing though they definitely need to staff the sales floor better.... read more

I came here to get my brows done in a pinch and I must say, I'm so sad I'm moving to Texas this weekend! I absolutely LOVED Maryelle with Benefit! She was so sweet, took her time doing my brows and made sure she got every tiny hair! She also helped direct me to a brow color that fits my needs perfectly!! Thank you ladies for being so helpful!! read more

This place is a joke! The worse customer service ever! Every time I go with out a fail I feel like I'm being watched like a hawk and nobody ever offers assistance you ask a question and its a bother to the employees. No acknowledgement when you walk through the door and if you need help forget about it. Management is worse I had a simple question regarding rewards so I asked to speak to the manager bc I didn't want to hold up the line behind me and the cashier answered with an eye roll and a sigh. After giving this store many failed attempts at winning me over forget about I'll take my money else where! read more

Wow! severe lack of customer service at this store, was there for about 30 minutes, not once during that time was I greeted or offered help by any of the employees. This is why I will continue to shop at Sephora where my presence at the store is valued and the beauty advisors are friendly, knowledgable and give away plenty of free samples, big thumbs down for Ulta, will not be returning! read more

Greeted when you first walk in, exceptional customer service and helpful tips on makeup, especially Mayra, though she probably had a long day of tending to customers, she still had a smile and was very helpful to me! She even took off my makeup I came in with, and tried one she recommended for me! A little pricey for my pocket, but great coverage!!! Go to her if you want someone with no snotty attitude and won't shrug you off her shoulder!! Great job! read more

Normally I would be in n out without even thinking of the customer service because I know what I need beforehand. The one time I actually have a few questions, the 3 girls on the floor couldn't be bothered to get off their phones and notice here were people who needed their help. (Even though they could look up and make eye contact, before continuing to talk with each other...) After asking the solo girl at the register if she could send someone over (while the 3 girls stayed on their phones and didn't even acknowledge her) I decided to leave. Guess I'll be spending my money elsewhere. read more

I love love love this store!! I have my eyebrows done by Theresa and she is the best! I have to say, I did sway and went to another salon, and it was terrible! Not anymore. Also the staff and products there are wonderful! They always want to help. If they don't really know exactly what your looking for (specific issue), they won't try to lie just to sell you something in their store. That I really appreciate. The salon is great. The stylist are super nice and make sure they take care of you. Best ULTA store I've gone to so far. read more

I love Ulta, I always recommend this place to all my girls! It's like a Toys R Us for girls. I've been going to this location for over a year now, ever since I moved here from Washington. I was searching for a good place to get my eyebrows waxed. I went in to buy some make up and learned that they have a brow bar. Where I met Theresa, she left my eyebrows looking amazing! She is a complete professional and she knows what she's doing. I later met Jessica, she is also Amazing! I trust both girls with my eyebrows and I am extremely picky! Everyone in this location is super friendly! read more

I love this store. I come here for all of my cosmetic needs. I always forget my coupon for the spend $10 get $3.50 off and they always give me the discount. I also love that with each purchase I accumulate points to use towards my purchases! read more

I love this store. I enjoy looking at the products and seeing what deala they have going on. But the last two times I have been here have been horrible. The staff at the front counter were very rude. I asked about a product and I got looked at like I was stupid. They didn't even offer to help my find the product. The customer service was not good. read more

Everytime I am in this location i always regret it. I always have to search for customer service and when i do i have to wait for the person to stop gossiping with her fellow assoicate. work is work ladies, keep your one night stand and drunken night stories for lunch time not on the floor. read more

Everytime I go in, I'm never disappointed. The girls are friendly and super helpful. I got recommended an amazing moisturizer by Lancôme and I get compliments on my skin with the difference it's made. I thank Chevonne every time I go in. She was super helpful! read more

I went to Ulta the other day to the brow bar to get my eyebrows done and WOW I haven't been this happy with my eyebrows for a couple of years now. Thank you Jimmy for doing such an amazing job! I will be coming back for more service :) read more

I went in to buy some concealer and the person who helped me was really nice. Her name is Rochelle. However, when I was checking out the cashier was training a new employee. My purchase came with a free sample, which she gave me. She told he trainee that in case they don't have the right sample, just give the customer some old one in the cabinet. I found it to be extremely unprofessional, since I was still paying and could hear her. Also, they never tell you if you have points to redeem. I found out I did after I had already paid. Mixed experience but they could work on their cashiers' customer service. read more

Ulta brand products sold here! As well as hundreds of others. I love sales especially on beauty products and they always have something on sale. Lotions, hair care, makeup, and they have an in store salon! A girls best friend. read more

First time at this location and the Customer Service is not that great. I constantly had to look for some to answer a few questions I had. Some other girls walked by and they didn't even asked if I needed help. I did like the way the store is organize, I was able to find all the makeup I needed without having to search all around. Easy parking and the store is clean. Im definitely coming back for more products. read more

I had a great experience at the Ulta location in Oceanside. I frequent at many Ulta locations in Southern California. By far the Oceanside location has been my best experience. I was helped and accommodated by many of the ladies. Also, Brittney Loppnow a Lancome consultant was amazing! Thank you for the great experience and skin care products and advice. read more

Lynn was exceptional today at ULTA. I had my list because I was on my lunch hour. She found everything I needed quickly and was very knowledgeable with the answers to my questions. Thank you lynn! read more

Olivia Zizzo is the best and I will refer all of my La Jolla friends to come to see her and let them know the drive is worth it. My brows have never looked so good. Will keep coming back for more products just to see her because her advice has initiated a huge number of compliments from my many friends. read more

BAD CUSTOMER SERVICE. One of the workers there a cashier seemed like she didn't know what customer service was. Like why do they have employees like that???? No one offered to help at all. They had plenty of employees but not one could have helped me out. One employee named petrona or whatever RUDE. Get better employees who know how to help customers. Never again will I go there. read more

Called the Oceanside CA Ulta twice on 22MAR2018 to make a brow appointment and was supposedly transferred but never reached anyone after sitting on the phone for 5 minutes both times. Poor phone etiquette read more

This is for Mary Ellen at the brow and lip counter.I have been coming to you for over 2 years and you are the best . The end result is Amazing . Also you are a peoples person. Thank You Donna read more

I've been coming to Ulta to see Jessie for about a year now. I always look forward to being in her chair to catch up as we've become friends and always works wonders on my hair. I had an appointment with her today at 10:30 but when I arrived I was informed she was out due to a family emergency (they tried calling to let me know, I didn't check my voicemail, 100% my fault). Jessica and Lela stepped in to help me out and were so kind, accommodating and apologetic of the situation even though it wasn't their fault. They helped work me into the schedule with Lela the same day. It's always very nerve wracking getting your hair done by someone new, especially when you and your normal stylist have a great relationship and solid foundation of trust, but I was so happy with my experience with Lela. She did a great job on my hair and was overall just a really great person. I'm very grateful and give them props for how the situation was handled today. Awesome customer service. Thank you Jessica & Lela! read more

I had the worst experience at the salon at this Ulta. When I left the salon and went back to work after my haircut that day the girls at work were very upset FORme and how horrible my hair looked. Not to mention how unprofessional the staff in the salon was. Returning to ulta just to purchase makeup sometime later, I discovered that my rewards card was canceled most likely due to the fact I complained to the manager about my hair cut. All in all, the entire corporation ostracized a customer by protecting a unprofessional and awful hairstylist from criticism from a customer. Super pathetic. Don't go. Save your money. read more

I walked around this location for at least 10 minutes trying to find someone to help me. Nothing. Great selection though. But sephora has all the high quality items that they have and better customer service. read more

I just LOVE my hair! Denise Nuno did a balyage highlight on my dark hair and it looks fabulous! She took extra time consulting with me to get just the right shade. She is very patient and eager to please. She has been coloring and cutting my hair now for over six months, that's why I keep going back. If you are looking for a new stylist, make an appointment with Denise! read more

Whatever you do DONT go to DENISE! She's terrible and all she does is talk about her self and her life. I'm there to get my hair done not listen to you about your life. The haircut was just okay. It was a little even but I didn't even want to bother going back and have to listen to her again. read more

barely anyone in line yet it still took a pretty crazy amount of time to be rung up. i understand that sometimes it takes a while but there was no apology or consideration for how long i waited which is a pretty basic principal of working in retail. i would go to the other ulta at the forum instead for sure if you're looking for good customer service read more

Yesterday afternoon I went into the Ulta Oceanside, CA location. I spoke to a store associate and inquired as to whether or not they had any Dermalogica (Men's) Daily Defense SPF 15 lotion, as they were out in BOTH areas of the store. She stated that they were out, but that they were getting a shipment tomorrow and would have it in stock. She advised that I return today and they would have it. I returned to the store today around 12:30pm. The lotion was not stocked in the regular Dermalogica area or the men's area. I inquired with a store associate who checked the boxes of Dermalogica product in and could not locate any. She inquired with the associate who handles the Dermalogica. She was very flippant and shrugged her shoulders saying, "No, we didn't get any in and we don't know when we will." I spoke to the store Manager up front and advised of the issue. She proceeded to ask, "Well, did someone check for you yesterday to make sure it would be in?" I advised her that I had inquired, to which she replied, "Well if they didn't check for that specific product in the system, there's no way they would know." No apology, no nothing. As if it's MY fault that HER staff didn't do their job and that I should have been the one making sure they checked specifically for it. When I furthered the conversation she stated, "We just get shipments. We don't know what we're going to get until it arrives." I asked, "So you don't order new products when you run out?" She said, "We don't know what we're going to get.You can drive to the San Marcos store and see if they have it." After that curt response she looked over my shoulder and yelled, "I can take the next customer!" Not once did I receive an apology, no offer to order the product, no offer to see if San Marcos had it...NOTHING. Never mind the inconvenience I already went through of coming back again for nothing. EXTREMELY poor Customer Service seems to be becoming an Ulta standard. I have traveled the US in the last 6 months as my Mom underwent cancer treatment, and have encountered 90% poor Customer Service at Ulta, only about 10% good. For the amount of $$ I spend at the stores, as I am sure others do, that should not be. The store in The Woodlands, TX is always out of products and never "knows" when they are going to get them, same with the one in Eau Claire, WI, also apparently Oceanside. They act like it's an inconvenience when you ask when something will be in and the majority of the time, it is never re-stocked. Funny, about a month ago, when I asked at the San Marcos store when the new Juice Beauty line would be in, they were able to tell me EXACTLY when it would be in at their store, as well as the Oceanside one. Yet the Oceanside Manager can't be bothered to assist. read more