I came here after receiving a 25$ off beauty service for becoming a diamond member. So I decided to get a hair cut because I damaged my hair after removing black box dye that is been putting in my hair for 13+ years and bleaching over 4 times. I was only expecting a haircut and nothing special. I was actually pleasantly surprised because Melody, the hairdresser saved my hair. She did a wonderful cut and helped me figure out a good haircut for me. She also did a olaplex treatment on my hair which I wasn't planning on getting but she knew what my hair needed and I'm so glad she was my hair dresser. She treated,cut, and styled my hair and I love it! She's amazing and has a great personality also made me laugh and I genuinely had a great experience. Melody is amazing. I will be coming back for my next haircut. read more

I don't come here often, maybe 3 times a year and I made a trip here for a few items I needed again. This happens every time I come here, they push me to put my phone number with them otherwise I cannot return my item. I have a receipt and on the back it says as long as I have that and my item I can make a return. But it is always about how if I don't have an account with them, then that is not possible. Pushing a sales agenda? read more

just Horrible service. i asked for help multiple times and i got told " we will send someone to you " and each time i got told that, no one came to help and i noticed other customers trying to look for someone to help them and there was no one there. read more

Would've loved to shop longer to get the things I needed however being followed by security while shopping was very uncomfortable. Everywhere I turned there she was. I almost even offered for her to check my bags. I get it theft has been a big issue however please don't follow me to the point I feel like a criminal for just shopping. I didn't even get asked if I needed help with anything in which I did but instead just followed all throughout the store. I did bring it to the Managers attention and she didn't even seem concerned. I'll stick to buying online. read more

Where can I start? So basically I needed my hair done before Tuesday morning. since I've been out of the loop I did not know that Ulta had just opened up their beauty salon services. even though I didn't want to I went to a place that I wasn't quite sure of but I needed to get my hair color and cut since I hadn't done it for almost a year. Long story short I did my hair at Ulta Rosemead at the end of October, I was supposed to do it retouch and upkeep in February, but due to my busy and hectic schedule I opted to wait till spring break. As y'all know we ended up going into COVID 19 social distancing and salons were closed. I decided to go to a place that I had never been before but knew they were taking appointments. I figured if I take a picture that they would be able to recruit what I wanted. unfortunately though they were able to color it very well and I'm very happy with my color but they didn't do such a great job with my cut and they didn't style it after. This entire weekend I spent trying to get an appointment in Ulta but due to their constraints I had Rosemead call and cancel my appointment. I completely understood but was desperate to fix my hair. I called the different Ulta stores and Monrovia was able to get me in for Monday. I was super excited. Monday morning rolls around and I have a missed call from Ulta. I called them back and the individual who was suppose to do my hair had to cancel because they were in an accident. (hope they are okay). I was so bumped. The Ulta staff offered me alternative dates but due to time constraints it would not work out. She suggested the different locations and then suggested the Pick Rivera location. I called up Pico Rivera store and honestly what a blessing. I am so thrilled! Maria is AWESOME!! She is such a professional if she did amazing job fixing my hair. I had a recap she washed and did a blowout and I'm so happy even my kids noticed. She was able to get me same day, worked with my vision, and she was so sweet. Maria was careful and provided an amazing easy going relaxing experience. I left feeling confident. I am so grateful that she as able to fix my hair. The other staff was equally amazing; kind, respectful, and helpful. This is be my go to hair dresser!!! read more

I have been looking to get my hair cut, but was very hesitant with trying to find a new hair dresser because I am brutally picky and let me tell you thank god I booked an appointment. Not only did I set up my appointment with someone not knowing if I was going to love my hair after but upon meeting her I knew she was going to be the one to get my hair right... She was very nice and did exactly what I asked for. She was heaven sent, thank god... I will definitely come back to her of course and will be referring her to others. I am so happy and THANK YOU ULTA FOR HAVING THE GREAT CUSTOMER SERVICE read more

Worst ulta I've ever been too! The employees here are extremely lazy and never come around to ask if you need any assistance. Instead they just stare and make you feel uncomfortable. I've been to many different ultas and this location by far has the worst service. I will be sticking to the Cerritos & Whittier location. read more

Matthew was so friendly and helpful ! He had the best advice and was not pushy to sell at all . We left very happy with our new products ! We'll be back Very soon!! read more

I don't feel comfortable shopping here. An employee was helping us but with a diminishing tone. Example, when asking for a moisturizer she said "the whole store is full of them" obviously we know that! But are asking for a suggestion. I do not recommend, unless you don't mind being judged. I made the huge mistake of even shopping here. read more

I don't even know where to start with this location. Unless you want to surround yourself with rude, ignorant, incompetent employees then I guess this is the place for you. I don't know if it's my age, the way I dress, or how my anxiety gets the best of me and it clearly shows but I get treated with such disrespect whenever I go to this location. Knowing I have terrible anxiety, this is the reason why I order ahead and choose to pick up, less interaction, less hassle. But nooooooooooo....the employees want to still make it difficult for you to do anything. Any simple question I ask, should not warrant attitude right off the bat. Everyone is so defensive there! My god! I went in to return and item and pick up an online order. I'm aware of Ulta's return policy, I'm not sure the employees there know though, just saying. Perhaps management or corporate should train their employees when it comes to important information like this. As far as I know, pick up orders don't get physical receipts, yet the employee assisting me (better yet NOT assisting me) wanted me to somehow magically have it appear for her. I showed her the barcode I had and she still said no I needed a receipt! She sent me off without giving me the item I wanted to return. So I had to go back In to get my item, only to explain the situation to another employee who then confirmed that, wait for it, I just need the barcode I used to pick up the order. Astounded at that point, that someone actually payed attention during their weekly meetings! The last time I ended up getting pushed and shoved by another employee twice bc she needed to get through to a register. See, when something like that happens you say "excuse me" so I know to move. But no, she comes out of nowhere to say something inappropriate to another employee and then walks back and tramples me, yet again, all while huffing and puffing bc I was in the way somehow. I can go on and on about the many negative experiences I've had at this location, but I digress. Why subject myself to this torture you may ask? Well, im a regular Ulta customer, and the Pico location is around the corner. But I'd rather drive hella far then ever step foot in that hell hole. This location is a disgrace, and has tested my patience and sanity. Management...do something about this. The DMV has a better atmosphere than this place. The employees there have a better attitude than those at your establishment. Fix it! You want better customers, get better employees. I'm usually very nonchalant about things bc I don't like confrontation but I had to say something. You can take this review with a grain of salt, idc...just please for the love of god tell your employees to act like decent human beings, they're getting paid to represent the company as a whole. Get it together! read more

Asked an employee if they had a certain item in stock she said she didn't know ...How do you not know? Walked all over the store found the item myself , then I walk over to KKW there's a girl restocking some items I ask her if she has a certain color she seemed upset like I was bugging her , then the cherry on top after this whole bad store experience at this point i have already paid and left then I notice I got the wrong change I go back into the store and tell the lady who helped me that I have incorrect change , she has a bad attitude about having to count all the money just to see if I was actually telling the truth. Everyone here needs training on customer service. read more

Talk about RUDE service! First time coming to this store and never coming back sticking to SEPHORA I asked an employee that was on her way to the back room to get another customer an item, if she would be kind enough to get a pressed powder for me that is the morphe brand since she was already helping the previous customer in the morphe section when I asked the rude employee with A nasty purple hair bun on the top of her fat head for help she responded with the dirtiest look "I CAN TRY?" Seriously I can try? Who says that?! Then when I showed her the pic of the item she says we don't carry that item here we never have yet the counter you were working at says morphe?! She's lucky I didn't catch her name just her rude attitude with her nasty ass tacky hair. read more

This is the second time this Ulta disappoints me. I had a curbside pickup and waited more than 10 minutes and I saw 2 girls where all the pickup orders are at and they were standing there moving things around and they saw me right outside the store in my car. I had to get out of my car and go Inside . What's the point of having curbside pick up, If I have to get out of my car? And once I was inside the girl just stands there and looks at me not even a "hi welcome!", or "hi how can I help you?" they are NOT friendly at all. I'm more disappointed about the customer service in general. Customer service there is not it . Do better. read more

If I could rate zero stars I would but DO NOT SHOP HERE!!!!! There are three girls including one named Yazmine or something with a Y Who are taking advantage of people who don't speak English and people who are placing orders through the website. These girls all clearly have each other's back's by claiming that they are all store managers and that there's no one else that you can talk to. After getting off the phone with a corporate manager I was informed that the store has been having several issues that are similar or related. When I called to find my order the "manager" said, "you don't work here so you wouldn't know how things work!" After 6 hours of waiting! I am currently in the process of filing a complaint with the district attorney to have them investigated. If the company is smart they will get rid of this liability immediately. read more

Went in with my Wife to buy some perfume security guard followed me through the whole for some reason!! I've been to the Pasadena location and never happened. read more

Came in 15 minutes before closing time and not once did i feel rush by any of the staff members. Emika the security was very friendly and welcoming. Also I asked Daisy a few questions and helped me despite the time. The staff was nice and attentive and the manager when out of his way to help me. Over all a great experience. Side note: The store was clean, the sale products were in stock Which is a big plus. read more

Terrible customer service! I ordered online ahead of time and I understand it's busy and there was probably a ton of orders so I went in store to see if I can get my order gathered. They said sorry your order isn't ready ... I'm like okay alright I guess i can just grab all the items myself and check out and cancel my already paid order. She didn't even offer to grab the items for me instead which whatever it's cool. But then after I grabbed all items I'm waiting in line then all of a sudden they have my order ready. Cool so I get in my car and realize two items are missing. So I had to go back inside and they said they were out of stock when I literally had them in my hand in store lol this is the third time they get my order wrong! Come one ladies get it together read more

I went to this Ulta with my mom mid afternoon on a Sunday, it wasn't very crowded but the employees are rather rude, and the cashier that helped me by the name of Maria had quite the attitude problem, and yelled at my mother who is a senior and didn't know where the line started. She was quite embarrassed. And since my mom is hard or hearing and was asking the cashier to repeat herself, Maria just yelled at her very disrespectfully. read more

Guillermo and Sarah were super friendly and helpful! they helped me pick a right foundation and lipstick and it was perfect. highly recommend those two (: read more

I went in yesterday with my friend and every employee was so rude and unhappy. I left there with the worst vibe. The only one who greeted us was the security guard. I'll continue going to the Whittier store. read more

I recently got my hair done by Sara, it was AMAZING needless to say. I have naturally shoulder length hair, and she put in extensions that went down my back. It looks sooo seamless & natural my confidence has definitely gone up. She's amazing at what she does, she made me feel comfortable, she listened to all my concerns about my hair & recommended good products. I would definitely go to her again. Love love love my hair ! read more

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Terrible service! I've ordered curb side pick up from target , home depot, and a few other places where all I need to show is my email or bar code! They refused to release my order to my mom because she didnt have an Id showing she was me. Was told she needed to be me or I had to add her as a pick up person. I went on the website which did not give me that option ANYWHERE! I called the store to explain the situation and they released to her. So how is it that a ohone call (thst could have been anyone) was okay to release but not the actual email.. very upsetting read more

Got my hair done by the amazing Sara Rose she made my hair happy and healthy and is always such a fun person to be around!! Her knowledge of hair and the products she used and suggested was amazing. wouldn't want anyone else to be my stylist read more

Ulta Beauty - Hair Salons Near Me - Pico Rivera, California

I got my hair cut by Sara and she is amazing to say the least! She has everything that you look for in a hair stylist; she is knowledgeable, has good, positive energy and she always keeps your hairs' best interest in mind and recommends what is best for you. I was so bummed to see her get a negative review and know that there must have been some sort of misunderstanding. She is the sweetest person and I will continue to get my hair done with Sara and I recommend that you do so as well. read more

Ulta Beauty - Hair Salons Near Me - Pico Rivera, California

My kid has a certain style that he likes for his haircut. I needed professional and talented hair artists (local barbers and Super Cuts wouldn't do). I also need an appointment time that can be kept as I have a very busy schedule. So far, the hair salon services at Ulta in Pico Rivera has done this for me. My only reason for giving 4 stars instead of 5 is that you can't pay at the hair salon cash register. You have to make line at the main register, even if you're only paying for the haircut (and that line is always long). read more

I must have the worst luck when it comes to visiting these stores. This location is the worst. EVERY EMPLOYEE HAS AN ATTITUDE. It's like you're bugging them. I have intentionally stopped coming here and shopping in store in general. Is rudeness in the training manual or something? I think everyone needs to remember what customer service is. read more

This ULTA has the worst customer service ever! From the moment you walk in until the moment you check out sales associates have a nasty and rude attitude. I asked an associate a simple question regarding a face cream and besides her not answering my question, she was giving me attitude the entire time and seemed so bothered I was asking her questions and needed her assistance. This ULTA has given me bad customer service on several occasions. This place makes my ULTA experience miserable and no enjoyable. I will be avoiding this place at all costs. read more

They are not professionals and do not know what they are doing when it comes to dying or bleaching hair. I had dyed my hair black 2 years ago, I was very specific about what I wanted so I made sure I was detailed and told him I had box dyed hair. The person who worked on my hair didn't even finish, he ran out without saying anything to me and I still left him a tip and purchased a few products. I asked the manager how long to leave purple Shampoo on and she failed to give me a concrete answer. It wasn't until the next day that I realized what he had done to my hair. My hair was stained, uneven and instead of having a balayage I ended up with botched uneven thick highlights or "mechones". I went to another salon where they fixed my hair and told me they should have done a color remover treatment before applying bleach. I was so angry and disappointed so I reached out to customer service and they had a bad attitude and didn't seem to care whatsoever. When I spoke to the manager over the phone she asked if I had used the purple shampoo and I said yes, so she tried to say it was because of the purple shampoo that my hair looked the way it did but that wasn't the case and even if it was she failed to answer my question when I asked how long to leave the shampoo on my hair. I used to be a loyal Ulta customer but I am so disappointed with this experience and with customer service that I will no longer shop here. I refuse to give my money to people who only care about making money and not resolving and issue or accepting when they have done something wrong. I really wouldn't want this happening to someone else, because it really is embarrassing and devastating for your hair to end up like this when you ask for something else. It's just wrong on so many levels.. read more

Ulta Beauty - Hair Salons Near Me - Pico Rivera, California

I came to get a haircut and scheduled the same day. I asked for layers and i absolutely loved it. Dulce cut my hair and was extremely friendly. Will be coming back. read more

I am a regular customer of Ulta in P.R. and yesterday's service was worth Yelping. The great service started with Jade, she asked me if I found what I needed and replied no. She asked me what I was looking for and Brenda and Ron did a quick check and found what I needed. They made me feel as if it wasn't too much trouble. They did this on their own, I didn't ask for them to check. Sadly, I asked another Ulta employee if they had additional stock, without looking up to face me she shortly replied " if you don't see it we are out" WOW!! I truly appreciated their professionalism, and their great customer service. Thank you Jade, Brenda and Ron. read more

Beware if you get your hair done here got charged$70 for blow dry and and curl did not tell me about the price when I asked the stylist Sara she said oops I forgot obnoxious doesn't even know how to blow dry with round brush !!? I will never come here again!! To top it off she was on her watch and talking on the phone so unprofessional!! I also Washed my own hair!!!i can stand this place no wonder this hair salon has bad reviews!! Beware of Sara unprofessionalWhile complaining the manager Peter Rolling his eyes obviously he shouldn't be in this Industry if he doesn't like to step up to help people keep away from this hell hole it is so unprofessional I was so astonished! read more

Wendy was so helpful to my wifey! Will definitely continue going she found her new piece of heaven on earth!!

Dulce from the hair salon is THE BEST. She really pays attention to detail and the most important thing... her customers. No one touched my hair but her. I recently went in for an appointment and specifically asked to be booked with her and my hair looks amazing. It was even better than I expected. She's very professional but also relatable, I love that about her. She engages with her clients and answers every question and every concern, I trust her knowledge and advice in caring for my hair. Every product she's recommended, has worked, including my hairbrush for my type of her. This girl deserves a raise. Please give her some recognition, a raise, a medal, a gift card, something. she's truly talented. read more

I went in as a walk in and needed about 2 inches cut off of my hair. I have really long thick hair and it was very dried and had a lot of split ends from the bottom. Tiffannee serviced me and omg she has a new client!! She made my hair look so much healthier and she is very sweet and kind. She is very product knowledgeable, and I am trying out some new hair products because of her. Thank you so much Tiffanne!! My haIr looks and feels so much healthier and softer. read more

Staff is very nice ( except for a big lady who will just eye you up and down).Store is pretty organized & well stocked. Coming here always makes me happy! read more

Love coming to this specific Ulta!! The floor staff, cashiers, and manager are always helpful and friendly.The store itself is always clean and organized. You guys are amazing here! Keep it up! read more

I love this Ulta! Just visited tonight and as busy as they were...I mean ALL checkout registers were going...they were very friendly! One staff complimented my purse (r2 d2 loungefly purse) n my checker was friendly w a smile. Excellent customer service guys! A++++ to all of you hardworkers! read more

Came here a few days ago looking for the perfcet gift for my moms birthday, i did not know anything about makeup but the employee named Cynthia was very helpful and attentive so professional and really knows her stuff. She even convinced me to get a cologne for myself and its my new favorite. GREAT customer service definitely will be coming back! read more

Awful service, if you need something come fully dressed in nice casual dressy clothes. I personally arrived in sleepwear and was followed the whole trip. Accused of stealing and was discriminated upon sight. I purchased everything I needed but never displayed shoplifting behavior. read more

I had my birthday party last weekend. Decided to get my makeup done for the first time ever and booked an appt. with Mac. My makeup came out amazing. Vanesa did such a great job and she was so nice and helpful. Everyone kept telling me it looked great. I felt so pretty, lol. Thanks again! read more