Tanis Knight did a great job on my hair. It was dull and very raggy looking. We talked about my options and she kept me informed while she was doing my cut. The salon is busy and everyone had big smiles. Thank you. read more

Ulta Beauty - End results are perfect - Cosmetics & Beauty Supply Near Me - Prescott Valley, Arizona

Talk about a horrible cust service. I went in to get a gift card and when I checked out I said "Merry Christmas ", he wouldn't say Merry Christmas so we had a few words in which he raised his voice and everyone could hear. He was rude. if you have a Christian bone in your body do not shop there. I asked for a refund, he stomped off and got a manager, she said they couldn't refund on a gift card. She gave me some cold empty apolog, much more to it but I guarantee I'll never step foot in that store again. read more

Worse customer service ever. They don't look you in the eye and have the worse attitude. I came to do a "happy return" they took about 30 minutes to do my return. The girl missed an item so she couldn't add it at the end because she completely missed it so they LIED to my face saying that the barcode was showing invalid and they could not return it. Just making excuses for their mistake. Overall just rude people working there with no experience! read more

The hair salon is a good one. I drive 30 minutes to go here. Candy is my stylist and I always walk out feeling pretty and cared for after appointments with her. read more

I love this store. Outstanding customer service. Smart, professional, patient, kind and very helpful employees. I am always well taken care of whether I purchase in store or have them ship my orders to my residence. They are super efficient and knowledgeable regarding their products. I have never had a bad experience or error. I will continue to enjoy shopping at Ulta-Prescott Valley. The staff is truly amazing and I am so pleased with all they have to offer. Thumbs up-Five Stars! read more

I was in your store on Saturday 7/27 morning 11AM in your Prescott Valley store to buy some shampoo, blush and a few other things. Julieann was a Big help and Super friendly. She new her products well and I ended up spending $90 with of great products. Please hire more people like her. I will be back as the service was the best I ever had!!! Thank You Julieann, your help was most appreciated!!! read more

I decided one day to try a haircut from Ulta Beauty Salon. Just picked a random beautician named Erin J. and I am so happy I did. Very sweet, knowledgeable girl. She cut my hair perfectly! I highly recommend her and Ulta Beauty Salon the next time you want a great haircut. read more

Would not recommend getting a haircut from Diana. I went in to get layers done and got an absolute hack job! I thought it was good when I left because the ends were curled and I couldn't tell. But once I washed and styled it at home it looked as pictured. They were kind enough to offer having another hairdresser fix it for free. But I ultimately lost trust and didn't want to risk it. They did reimburse me, but I will not be getting a cut here again. read more

Ulta Beauty - Choppy layers - Cosmetics & Beauty Supply Near Me - Prescott Valley, Arizona

Please hire more people like Clint!! He was friendly, helpful AND funny! I had a question, he recommended a few products and then actually RAN to get the one I chose to add to my order. read more

This place introduced me to a new product. I loved it and came back to get more and see what additional products they offered. Standing in line behind a dirty hair person, gross. No one available to check us out so I left because I had people in the car waiting for me. Don't think I meant anything to them this trip. Maybe I will order online, they never give any samples anymore anyway. read more

First, I'd like to mention that I have thoroughly enjoyed shopping at this Ulta location over the past year - I've always had a great experience in finding the items I need as well as interacting with the staff. Second, and most importantly, I need to talk about Erin in the hair salon: I set an appointment a few weeks back with another stylist, but she was out sick. Erin called me to reschedule for the following week but I mentioned I had hoped to get my hair done before then so that I could take advantage of the 5x points for beauty services. Erin took me herself for the following day and I could NOT be happier! She did an excellent job with my hair color, cut, and styling! I was honestly so worried because I have been using the same stylist for over 8 years down in Phoenix, and due to my curly hair it's always been hard to find someone I like. Additionally, I wanted to try something completely different this go-round - I wanted a shorter cut AND layers, which is most terrifying for someone with kinky/curly hair! Erin did an incredible job with my layers, and perfectly executed everything I asked for! On top of this, she was a great conversationalist and immediately made me feel comfortable. I HIGHLY recommend seeing Erin the next time you want to get your hair done at the Ulta salon! read more

DO NOT get your hair cut by Kylee. I went in to have ONE inch trimmed off my hair, to just below my shoulders. It is now above my chin, and the back is above my ears. She cut more than 14 inches in some places!! The staff was so shocked at what she did to me, they are putting in extensions. It is going to take YEARS to grow back. I am crushed. Kylee should not have a license. read more

Ulta Beauty - Left is what I asked for. Right is what I got. - Cosmetics & Beauty Supply Near Me - Prescott Valley, Arizona

BEST cut and color ever! Thank you Jody for your professionalism; experience and expertise. So worth the wait, like a year, thanks Covid! read more

I always find it super overwhelming shopping at ULTA, especially if you are looking for something in particular. Everything seems to be scattered and too much stuff going on at once at every section. I came in here due to having a gift card and I wanted to get a drunk elephant primer. I walked around the store and I was not able to find it. I asked an associate where it was going to be located. She stated that they had all the products in the back and they were in the process of putting it on the shelves today. However, she brought out the product that I wanted and price checked it for me. She was a great help and was quick. Upon checking out, the cashier was super friendly and helpful. Overall good experience for not being a regular shopper here. I would come back. read more

A customer service worker was rude and condescending when my wife attempted to purchase an item which was on sale. The person initially rung the item at full price and argued with my wife that the item was not on sale. My wife showed the cashier the product in the sale advertisement and the cashier insisted it was not on sale. A manager was called to the checkout and exclaimed in an exasperated tone "We'll I guess I'll just have to sell it to you at 40%" Unfortunately this retailer doesn't have enough competition and no concept of professional customer service. My wife will purchase her beauty products online instead of patronizing this business. One star is incredibly generous! read more

I came in to get my roots touched up and a haircut and style. Be it known that a style at Ulta it's just a blow dry with a hairbrush. You'll be charged an additional $10 if they use a curling iron or flat iron or etc. Let me tell you what happened. I was thankful that I could get in the same day. I went there yesterday and after my services, I came up to the cash register and realized that I was charged over $100 to have a root touchup, cut and blow dry. The receipt said haircut and style. My hair was not styled. I brought this to the attention of the manager and explained the way that ulta does their charges. She was very nice and apologetic and gave me 20% off, which I should have had in the first place because I was a first time customer. Then she added an additional 10% off for the misunderstanding. She was great. So today I got to thinking.... why wasn't I given the 20% off in the first place? I only got it when I went to inquire about the "style" charge. She said that if you want them to use a heated appliance then it's an extra $10. I've never heard of this at another salon. Today, I realized that I have the worst haircut that I've ever had. The stylist was sassy and actually insulted my former stylist and her hair color choice and my cut. One time she said, "I'll take off an inch but you have an inch here, and not here, and - there is just a lot of breakage". Really? I know my hair is a hot mess. That's why I'm here- for you to fix it! I'll tell you one thing, sweetie, you can insult me and my former stylist, but she gives a way better hair cut than you. The stylist informed the scheduler right in front of me that she had booked my appointment when she should have been off the clock. Yikes! How rude! This made me feel really uncomfortable. I will put up with sass if you can rock a haircut. I'm very disappointed in this entire experience. I'm going to have to go somewhere else to have them fix my haircut. read more

Ulta Beauty - This is how my hair is supposed to look. I showed her this pic and she glanced at it. - Cosmetics & Beauty Supply Near Me - Prescott Valley, Arizona

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I came here today to get an eyebrow waxing for the first time at this specific Benefit brow bar. I have a lot of trust in the Benefit brand, but not a lot of trust for the girls in the beauty industry in northern Arizona. I moved up from Phoenix and had continuously went to Phoenix to get my eyebrows done because I simply couldn't trust anyone to do my eyebrows. I took a chance here in hopes of saving a trip every two weeks and I should've trusted my gut instinct. The girl was nice, professional, and drew on the parts she was going to wax. I have no idea what happened, but the end result was a butchered mess. I didn't even want her to attempt to "fix" it. I just nodded my head and paid for $50 of eyebrow products to try to fix it when I got home. The first photo is what she did, and yes, I am crying because of it. The second photo is how my brow is usually shaped. Save your money and some heartache and go to Phoenix. Kendall at the Benefit Brow Bar in the Macy's at Arrowhead Mall or Patrice at the Benefit Brow Bar in the Ulta at Arrowhead are my go to girls from now on. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Prescott Valley, Arizona

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Wish there was an option of zero stars. Ulta in general is a great place to shop...anywhere but the store in Prescott Valley. My main complaint is that they are severely understaffed. There is rarely help available and the customer service and product knowledge is zip to little. We as customers end up helping each other, which is great....builds community and all that....but it isn't our jobs. I've given this store ample opportunity to bring on the customer service and to...just once cater to the older customer. The young employees are familiar with the brands they themselves use and have no idea how to sell to the older, youth challenged face. I'm done with your store. read more

My two friends and I were harassed here by an employee So, on Thursday my roommate and I went to Ulta to look around at the makeup, keep in mind that we both dress on the alternative side, wearing black and my roommate having tattoos and piercings. We went to the drugstore section, and while my roommate went up and down the aisles, she was followed by an employee. The employee was constantly within a 10-foot radius of her, staring her down. We decided to leave early, and we were literally followed to the door by the same employee. Then, on Saturday, I went to Ulta with two of my friends. We walked in and went over to the perfume section, making jokes about the bad smelling ones. Suddenly, the same worker lady pops up and greets us. She says to me, "Were you in here yesterday?" I say that I was there on Thursday, and she replies, "Yeah, I recognize you." and gives me a weird look. We dismiss this and go to another section of the store. We were swatching eyeshadows and stuff like that when we started to notice that she was following us. (Later on, we nicknamed her Karen, so that's what I'll refer to her as) We go to another part of the store, and she continues to follow us. My friend got fed up (we all have backpacks on) and said to Karen, "Do you want to take our bags? Because we're not stealing anything, and you're making me feel really anxious and nervous right now." To which Karen responded, "No, you're fine, I'm just doing my job." We thought by then she would leave us alone, so we went to a different part of the store. She continued to follow us around the store, looking over the shelves at us. We decided to just check out sooner than planned, (my friend had a 45 dollar gift card, and because of Karen's behavior, she only spent 6 dollars of it) and as we were waiting in line, my other friend asked me what I was wearing on my lips. I reach in my front pant pocket and show her the lipstick I was wearing. As I'm putting it back in my pocket, Karen walks by, looks at us, and says, "Wow." She goes to the front desk, picks up the phone, dials a number and then turns away from us and starts to whisper into the phone. All of us are shaking with anxiety, scared out of our minds. Karen walks around the counter then starts whispering to other co-workers saying things like, "Yes, I watched the cameras last time they were here". My friend and I walk over to them (one of my friends is black, which I think has to do with it.) and we start telling them that we didn't steal anything, and I said to Karen, "There is nothing in this store that I want that bad." and of course she still responds with, "No, you're fine, you're okay." We then tell our friend that we are going to wait outside while she checks out. We leave, and then once our friend returns she says that the employees were saying things like, "Check the windows." We told a parent what happened, he contacted the manager of the store. The manager checked the tapes, and obviously, since we didn't take anything, she apologized many times and said that the regional manager would contact us soon. From the call, we believe we are going to get a personal apology, and possibly a couple gift certificates. I will no longer be visiting the Ulta store, the only way I will buy from there is if I recieve a gift card and it will be used online. read more

Do yourself a favor and book a brow appointment with Ali. I have been getting my brows done here for a good while, and will never go anywhere else. She takes her time, and is probably the nicest person you will meet. The staff is so kind, and helpful. read more

Shout our to this ulta! I went in today for their skin sale products and was completely lost! Ali and Jessica went out of their way and helped me narrow down products! They answered all my questions and even when they left to help another client they came back and found me to make sure I was taken care of! A great store with even better employees! I will be returning for sure! read more

A couple weeks ago I decided to get my hair cut and styled. I had been growing my hair to donate it and I was excited to finally do something fun with my hair. I asked for a cut and a color I wanted this light silver/blue. After they cut and bleached my hair twice and then colored it which in total took 4 hours. My hair was blue on the top and green on the bottom. Very bright and nothing like I asked. On top of that the cut is very uneven. It's choppy and ones side is longer than the other. I was mortified and cried when I left. The stylist assured me it would fade to the color I wanted. Wrong!!! I complained to ulta and they gave me a email saying they would forward my complaint. My hair was so bad I had to wear a wrap to cover it. I was embarrassed. The manager called me and asked to see it. Said they wanted to help but it didn't really seem like it. They asked me to come in almost a week later and I did. Basically they told me they could bleach it out or give me my money back. It's been a few weeks since then and everyday I hate my hair. It's shorter than I asked and I can't do anything with it. It's so uneven I would have to cut it shorter to fix it and it's already to short. They literally eff'd up my hair. I was told by a couple other stylists that I could not dye my hair or highlight it until it fully grows out because the green will show through. The stylist that did my hair said she had many many many years of doing this. Save yourself. Go somewhere else for services. I love the store but might not ever return. read more

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This is the second time I've been to the store in Prescott Valley. Both times either there wasn't a clerk at the register or she was too busy kissing her boyfriend. I left the items on the counter and walked out. I won't be back read more

Cashier was super helpful yesterday. Needed both a hair dryer and a curling iron. Found both at reasonable prices. Store was very clean and organized. If the people from the salon had offered any help in my search for these two products while i was looking...literally for about 30 minutes. .i would have put 5 stars. read more

Poor customer service. I was returning a product that I had purchased only a few hours before. I had a receipt. The young man was so rude about it that I will shop online in the future. What a shame. read more

Friendly staff and helpful. Waited for someone to notice I needed assistance finding a product that was advertised on sale. They need more people on the floor to help on sales days. read more

Being harassed for my phone number at checkout today has turned me against ever shopping at Ulta again. Having been a victim of identity theft, I'm really not eager to give out any personal info. At check out, the cashier asked for my phone number, and I told her that I don't have a loyalty account and I don't share my phone number. The cashier went from having zero warmth to looking at me like I killed her firstborn. Then she told me that she needed me to give me her phone number or else I couldn't return what I was buying (nail lacquer and acetone). I told her I didn't plan on making any returns. Lots of eye rolling and banging and slamming of the register and pulling the receipt and my change (not using a credit card after that "warm" welcome) from the sales associate. Seeing other complaints about his practice on Google reviews made me decide to never shop here again. Tried to submit the review with zero stars, but it wouldn't let me. So one star that was definitely not earned. OK, maybe the sales associates on the floor were helpful, but this phone number nonsense turned me off and I won't be back. read more

I just received a makeup class from Carla and I have to say "Job we'll done!" I absolutely loved what I learned and she made me look great! Thank you so much! read more

Good for personal service! Helpful for finding new products to replace those that I can't find here. I've also gotten very helpful information to correct chronic problems even though they don't carry the products that help, I.e., dry lips. read more

I have gone into this place several times with my little girl. They have the rudest people working for them, and this man / woman try to sell makeup to me there was way too dark and has no idea what he / she is doing. I hate this store I will never go back. Oh that's right Sephora is in JCPenney's now definitely going to be going there friendly outgoing people who really know what they're doing get a clue Ulta read more

I went in for a blowout because I wanted my hair straight, but came out with stiff waves/curls I didn't like. Rochelle convinced me I should get waves - I'm not sure why, but she was not havin' the blowout and made me seem crazy for wanting simply that. She also spent the first 15 minutes criticizing my hair color, which made me feel awful since I'm trying to grow it out natural. Overall not impressed. Next time I go for a blowout somewhere I'll insist that what I said I want is, in fact, exactly what I want. read more

Very disappointed! Please watch their pricing. Price is different on the floor then want the register rings up. Out of 4 purchased items, two items had a price increase at the register; $48.00 rang up $52 and a $9 rang up $25! read more

Love this store! Friendly staff and great selection of both drug store and high end makeup.

Great team!!! Came in for an exchange and it was seamless. Thanks for your help with everything!

Definitely one of the worst customer experiences of my life. I was visiting from out of town and went in with a few pictures of some styles I wanted to try out, and I was directed to one of the managers. Right away she answered my questions as if each were the biggest imposition ever, sprinkling each answer with thinly-veiled insults toward me for not knowing every single fact about makeup. She also insulted me for the state of my makeup that day, repeatedly saying things like, "you don't seem like you use makeup" and "have you ever used cosmetics?" I finally told her I would just "look around" and another employee finally helped me pick out what I was looking for. This second employee seemed well familiar with her superior's antics and awful attitude. After sharing my experiences, the second employee remarked that her manager is "from Jersey." Jersey or not, it's no excuse for how I was treated. I later recounted my experience to some local friends, and they too were familiar with this particular "Jersey" manager. Each of them won't shop at Ulta anymore because of her. read more

Pros: 1. Ulta carries a great variety of products Cons: 1. Popular products are not always in stock 2. Lack of inspiration from staff 3. Staff lacks expertise and knowledge read more

Make-up testers and brushes were VERY used. Not sanitary and most likely a breeding bed for bacteria. Could not get anyone to assist me in answering a question about available inventory. Not likely to return because of the dirty condition of their testers. read more

I went in for a haircut. I was a little nervous . My first time going to Ulta for salon services. Christy cut n styled my hair. She was very honest and did an excellent job. I love my haircut! I have found my hair stylist ! It is exactly how I wanted it. read more

I've been in this store so many times and have been ignored so many times. I can't believe the customer service is so poor in this location. I've been to an Ulta in Phoenix and it's quite the opposite. The staff is very friendly and helpful in Phoenix. I'll keep shopping there because of the coupons offered and it's just plain fun but I certainly don't expect anyone to go above and beyond in this location. read more

I shop at the Prescott Valley store often and all of the staff is wonderful! Yeah sometimes you have to wait for help but that can be the case in any store. They always go out of their way to help with questions/concerns as best they can. Thank you ULTA! read more