By far the worst customer service I've ever received, I asked a simple question about a product and I get "you're the problem" excuse me?! I do not know your personal problems ma'am but you do not respond to anyone like that. Her name starts with a N she had pink hair, shes black and tall, her makeup was horribly put on I came one monday october 14 at 3 pm. I cannot stress this enough do not come to this store, I felt racially attacked. read more

I decided to get my makeup done at this location recently because I had been there previously in the past. I was pleased when I got my first makeover done but not this time. I had told the artist that I had wanted a natural look, something that would compliment my complexion but she ended up giving me the exact opposite. The eye shadow was too intense, and the eyeliner made me look too dark. I am disappointed because my first experience was so well, but the second time was disastrous. Normally I would recommend to a friend, but after my second experience I will never get my makeup done here again. read more

ULTA or Sephora? It's the great debate and for me, it's Sephora hands down. I've been to this ULTA a few times in hopes of getting something great with a coupon that I have received but after being put off time and time again by the lack of customer service or willingness for someone on the floor to help me, I've given up. Products might be nice but the service sucks. read more

I came for a haircut only, showed the stylist a picture of what I wanted...which happened to be specifically a photo of myself a few months with a cut from a different ulta location. The shampoo was very rough and the stylist got soap in my eyes. She also commented more than once on the amount of grey in my hair. Again, I came in for a cut...color discussion wasn't even on the table, making her comments insulting and unwanted. I requested multiple times for her to thin my hair and only when, at the end of the blowout when she handed me a mirror and I said I'd rather see it finished...after thinning, did she comply. (She had commented throughout the styling how thick my hair is so it wasn't an unreasonable request to ask for thinning. During the blowout I noticed a can of mousse on her work station that was covered in hair. Much to my dismay, she reached for it and used it on me...seems unhygienic? I am as frustrated with myself as I am the salon, for not having spoken up. When I saw the finished cut it looked NOTHING like what I'd shown her. I previously had a lob with very choppy ends and layering around the face. What I received here was a blunt ends cut with very little movement. Due to an appointment after, I had no time (or guts) to note my disappointment. Less of an issue but I wasn't properly covered apparently because I ended up with hair all over my neck and chest. The associate who rung me up even noticed it and offered to help to which I embarrassingly declined and left quickly after paying. read more

I had scheduled a microzone facial on Tuesday for an appointment on Thursday. I was very excited and arrived at the store only to find out that the receptionist I had spoken to was brand new and didn't even put me in the system. There was nothing they could do for me because the lady who was supposed to do the facial had left already. Needless to say, I'm very disappointed in the staff training at this location. If a receptionist is not able to book appointments correctly, don't have her by herself until she can. read more

I had an appointment with Nick, and he was amazing! The best stylist in the group, he was attentive, knowledgeable and very friendly. The rest of the ladies in the salon were very sweet; though I am definitely very glad I chose Nick as my stylist. Everyone go see Nick at ulta in Springfield, he's perfect!! read more

They never have anything in stock! I went in today and felt like they were rushing me bc it was almost closing time and kept reminding me.. even though I have already bought my stuff and just wanted to check out the prestige aisle. Also what I think is weird is that the cashiers will never tell you how many points you have to redeem.. you need to always ask. Thankfully I saved 8 bucks today. read more

Worst customer service! Felt as if i was an inconvenience to them. Brow bar.. very rude. Never offered assistance, never smiled..very unapproachable. Will never go back. read more

Worst store I bought almost $200 worth of products. It's all being returned I would rather purchase stuff at Sephora. Their customer service is way better or blue Mercury. So I used to work not at that location the one in Fall Church Virginia. Where now Niana the salon manager works. One day I came in there even Niana said that don't come in here. I came shopping I don't work there I would never want to go back after dealing with a psycho as a manager. She was gossiping to people about me. So the next thing I know I came in there on Monday to purchase about $200 worth of Products. I left my husband wanted to stop by and check out something about to himself. We walked in he tried on some cologne before I know it some overweight lady with way too much makeup on came and said can I help you? I said no thank you my husband is trying something on. She then weren't you here earlier I said yes is that a problem. She said yes why are you back. Enough, is enough. I had to work for you and deal with that emotional psycho of a manager Niana. I know she is talking about me to everyone other jobs even tell me. I hired an attorney Ulta you are responsible for them gossiping. My next to press a lawsuit against you guys for slandering my name and discrimination. My lawyer is working on Suing Niana also. read more

So this has been my go to spot after physical therapy before I hop on the road home :-) I know dangerous right!? For a girl who has everything beauty ( I blame that on my years as a makeup artist at Sephora) I do need to stock up on basics sometimes and when I'm not shopping at Sephora I shop at Ulta....The staff here usually is really friendly, they go above and beyond to help. I've been disabled (esp after knee surgery) so I definitely appreciate the extra mile :-). From what I can tell the employees are knowledgeable since they usually agree with my findings or suggestions when I'm chatting up people in the isle, lol. They have great sales and have everything from hair to nails in here. (Men's care too!) read more

I love ulta, but I went to the springfield location because I recently moved in the area. What luck, a special going on for a hair cut and color for $70. Well if you're looking for half your hair colored and half a hair cut this is the deal for you. I was so disappointed and I will travel back to Woodbridge to the ulta there. I thought the store was cluttered looking, when i asked about the stylists and that i really needed someone that is great with thick hair and the answer was all our girls are good. I should have walked away and went back to Woodbridge. Just a tip: you should know a little bit more about your stylists and what they are good at for your customers, so they don't get disappointed and never come back. I got a call from the new manager she left a message. Oh how nice....she wants a chance to wow me, Ok that was really nice. But now after trying to call her back... I've tried to call back twice. First time left a message, second time the phone rang 20-30 times then I was put on hold for over 20 minutes and not a single person ever came back to the phone. These people really need lessons in customer service. WOW read more

Go to Bailey's Crossing. It's worth it. (I say this as someone who lives a mile from the Springfield store but will never go there again) The store manager I dealt with is completely unaccommodating whether you are a platinum member or a nobody. Ulta says they value their customer experience and want to ensure everyone is well satisfied and taken care of - if that's the case this manager has no business being an employee of the company let alone a decision maker. Do yourself a favor and drive the extra 7 miles to Bailey's Crossing. read more

I had trouble finding which foundation and concealer worked for me and Noura came over and helped me. She put the make up on me to figure out the color that works for me and she showed me another way of applying the make up. I ended up buying what she put on me and reccomended. I loved it, totally flawless!! I am definitely coming back to see her again:)) Everytime I come I spend way too much money, but i like their selection. read more

I went to this location to look around my wife wanted a perfume I asked Gillian took her under 1 minute to find it and she was really kind and had a amazing attitude! Will definitely be back! read more

I love Ulta & I LOVE SARA M. as my stylist. She takes her time to make sure I understand how my hair will look as "the finished product." She always gives me a realistic overview of what I can expect to achieve with my hair type and never over-processes or damages my hair just for $$. She has an eye for color & her technique is one of a stylist with years & years of experience under their belt. I also love her fashion sense!!!! She is truly an artist!!! read more

The customer service here is terrible, especially the brow bar. I have gone there a few times and each experience was sub-par. Example, had an appointment and arrived on time. The eyebrow girl already had someone in her chair, so I waited around. No one acknowledged me (other employees huddled around chatting with each other). I shopped around for few minutes and came back to find someone new in the chair. When I spoke up, she said there was no appointment in the book, so a manager came over with the appointment book. Lo and behold I was in there! She offered no apologies, just an attitude while she finished up her other customer. Fast forward a few weeks later. I stopped by on my way home from work and asked the same girl if she could fit me in to do a quick eyebrow clean up. She said no, they were completely booked. Keep in mind, the store did not close for another 3 1/2 and she did not even check the appointment book. I shopped around for about an hour, maybe longer, and there was not one other customer that came in to get their brows done. She just didn't want to help me. Customer service non-existent. I give one star because she does a decent job with eyebrows, but it is with an attitude and if she feels like it apparently. The rest of the employees walking around are equally unhelpful, avoid eye contact, and will only respond when you directly engage them. I would rather buy online with Amazon or Sephora, and will go somewhere else for for eyebrows. read more

Sorry, but this was a bait and switch. My daughters called up and asked for pricing ahead of their Prom readiness. They were told $30 for a plain curl. No wash, no dry, just applying a curling iron to dry hair. I was with one of them. The process didn't take 10 minutes. When the bill came due, they wanted to charge $80. We "bargained" them down to $40 for something I could have done in our bathroom with the same level of professionalism. For my other daughter, she showed a picture of a very simple curl/back-twist kind of do. Too many bobby pins and too much hairspray later, it looked pretty sad. We shaved off the whispy things that the bobby pins couldn't hide and made the best of it. Sorry, Ulta. We gave you a chance. read more

I personally am not a huge make up person so I really only come here to buy some nail polish and lotions. They usually always seem pretty stocked in their OPI polishes and I usually find what I'm looking for. Also if I ever need help the employees are very nice and answer my questions. Nothing to complain, but then again I really do only come here for nail polish and lotions. read more

This is my my go to place for all my cosmetic needs. True they don't carry the big department store brands, but you can find the "accessories" you need to complete your rock star, diva or glam look. Customer service is shotty but if you are an Ulta-nista chances are you already know what you're doing. My only gripe is the customer service. While I appreciate there is no one hounding you, a little help would be appreciated. I literally have to walk around the store in search of someone to give me assistance. read more

It is really unfortunate that I'm going to be joining the bandwagon of women with a terrible business practice or story to tell at this Ulta Salon location. I wish I could tell a different story apart from some already been told, but unfortunately I am not. I saw Betty recently for what I thought was going to be a quick 30 minute hair curl. According to Ulta Salon prices, I expected to pay only $30 for the service. So I was scheduled for a maternity photoshoot and being 36 weeks pregnant, I thought it was such a bargain idea to be able to stop in somewhere and have someone just curl my hair quicky. I saw Betty for my appointment, who showered me with so much compliments and personal questions as soon as I got there. She asked if I worked, where I worked, if I owned a home, where I'm from, what area I lived in VA... definitely very personal questions. Nothing about what I wanted to get done and what my appointment was for. She went straight to spraying my hair with hairspray and curling my hair. She then had teased my hair to bring more volume to it. When it came time to pay, she fidgeted around with the cash register for a good 10 minutes, which I had found odd. Folded my invoice in half and sent me away to the cash register with a big hug. To my surprise, Betty had charged me $64.00 for the appointment, and this including a $16.00 discount for who knows what. Her justification for the invoice was this "When there is teasing I have to charge a formal style". I did like how my hair turned out but I usually go to Jon David Salon and it wouldn't be honest to say that she knew exactly what she was doing all throughout the appointment that what she did to my hair justified the cost. At the cash register I explained the situation to the associate and to the front register manager, and they both agreed to my complaint without contentions and got the salon manager for me. I am so appreciative of the salon manager, Nania, for hearing out my concerns before jumping into the conclusion that I just did not want to pay. My exact complaint was that Betty did not communicate to me what type of service she was rendering and that I'll be expected to pay twice the amount for it. If Betty had, I would have made that judgment call as a client, but Betty had decided what I was going to pay her. So to me as a customer, it was such a dishonest business practice to try to hustle your clients for more money by simply not saying anything until after the service. Additionally, if I were managing this salon I would ensure that staff communicate to clients recommendations and how it would raise or lower the cost of service; I would say this is a very basic business protocol. Nania did fix the error and charged me only what I expected to pay. As a customer I appreciated the outcome of the conversation I had with Nania, the salon manager, and doing so in a professional manner. No raised voice needed to solve it, just a conversation to help us both feel as though it was a fair transaction to me as well. But as a result of this experience, I have lost trust in their service and will definitely not return. read more

I love Ulta, granted, I don't go there as often anymore because they don't usually carry what I want. It seems over the past year or two, they start carrying a product and suddenly they won't have what I am looking for even though there is a spot for it. However, today, I used their salon service. I have been looking and search for another stylist for the past few years. I wouldn't say that I am picky, but apparently, I am. After going to several high end salons and waking up the next morning dissatisfied... I had given up. I hadn't had my hair touched by another person since January. But, I went today to Ulta to pick up cologne for my husband and there was a nice woman (Gay) who I asked about their services. It turns out that she is one of their stylists. On a whim, I decided to try it out. I got my hair cut and styled for $40. I usually spend closer to $100-ish for a haircut. And the surprising bit - I love it. My husband loves it. It was simple, painless and wonderful. Now my only hope is that she doesn't disappear before I can go back!!!! read more

I stopped at this Ulta today to get my eye brows done. I had Kaleya the "Arch Expert" do them, it was my first time with her. Before she even touch me I let her know I like my eye brows full and all I needed was for her to clean up the sides. The shape and fullness of my eye brows were fine, I just needed them clean. SHE AGREE and said she saw the shape I had and would just clean up a bit. Before she was done she said "Don't be mad at me but they are thinner than what you like". I said okay and she continue tweezing my eye brows. She was doing so much that I had to tell her to stop and let me see. I knew my eye brows were messed up by the amount of tweezing she did. I was right. She pretty much left me with pencil thin eye brows. She completely changed the shape of them and ruin them. Not only were they completely botched but they didn't even look alike. One was much thinner and higher then the other one. I wanted to cry and punch her in the face. She had the nerve to tell me she wouldn't charge me.... as if I would pay for it. I have been going to this specific Ulta since it open in this location. I have been getting my eye brows done before there was and "Arch Expert Bar" and even when I was not completely happy sometimes, the job was at least okay. Not once have I ever had an expert do such a horrible job and think that saying "Please don't be mad" would make things right. To make matters worse when I complained to the Manager she said she was sorry and could understand how mad I was..... however instead of taking ownership of the problem at her store she gave me the 1800 number and asked to call. Maybe I would get some kind of gift card...... this made me furious. I'm a manager and I have never sent any customer to my 1800 number for them to take care of my issues... specially when I know all they are gonna do is send the issue back to me which is what they did. The rep said she was sending it to the manager and someone would contact me. I am not one to complain or give bad reviews but the way the situation was handle left me so upset. I felt like my issue was minimal to them and it was a "oh well, move on". I had plans to go out tonight but my eye brows were so bad, I had to cancel my reservations and stayed home trying to fix them. I would advice the managers to learn how to better take care of customer service issues on their own.... send this Kaleya girl back to training so she can learn how to do her job properly and follow every step like she is supposed to. read more

Jerry is the best! She knows EVERYTHING! I love that she takes the time to share her knowledge. Not only does she represent her position, she plays well with any and all freelancers. I currently work for both Dr. Brandt and Clarisonic and I can always count on her help! Same goes for the ladies who work the Prestige color world. The Benefit Brow guru Tacasha and Whitney for Lancôme are amazing. We all work in a world where client service makes or breaks our numbers. It's nice to know I have an Ulta crew I can count on. read more

I normally go to Sephora, but stopped here because I work in the area. I thought I was going to make a quick stop since I know what I wanted. They had one person at the cash register and the line was long. If you're going to open the door to have people shop at least make it quick for them to leave. No one is there to hang out or hang out with the people in the line. Move the line. The cashier didn't even call anybody else up. It took about 15 minutes for another employee to get to the cash register on her own. This should have been a quick trip. That's why I normally go to Sephora or shop on line. They act like you're doing them a favor by shopping there. Won't be back. read more

I'm going to give this ULTA five stars!!!!! They usually have everything I need and if they don't they can order it for you. The staff is very friendly every time I come in and always recommend new products. I hated the previous DM that worked there. She would always be on her phone getting her hair done and shouting at the employees. I was appalled that a corporation like ULTA would higher such a belligerent person. I personally loved the experience when I asked for the Mandy Moore Rainbow Red Lipstick that was launched when 47 meters came out, though they didn't carry the brand, the person who was helping me matched the color with another brand. I was super impressed. The store is always clean and things are easy to find. I hope they get a renovation soon because it really needs one. If you have time and you are in the Springfield area, check out the ULTA it's worth it! read more

Terrible. I asked for a balayage/trim with layers and all I got was a piss poor balayage with random short chunks of hair and somehow my bangs are about an inch longer than the rest of my hair (guess he never cut them?). I put out extra money for a "master stylist" because I have never found anyone in this area who does a good job on my hair, so I assumed that maybe I'd actually get lucky because he was more experienced. Instead I found out that the $10 trim with layers I got in bootcamp was better than this appaling cut. Oh, and by the time he was drying my hair my stylist had 2 other customers who he was talking with nonstop....he said maybe 5 words to me the entire time he was doing my hair and then insisted that I recommend all my friends go to him. That's clearly not happening. read more

My past few experiences here have been so bad, my husband has almost been willing to drive two hours away to Sephora to get what we needed. I grew up shopping at Sephora, and we didnt even have an Ulta until I was 18. Never stepped foot in one until I was 20, and wasn't even impressed then. I moved, and the only beauty supply store is an Ulta, so I decided I would have to make due. Not anymore. My husband and I spent over $200 in less than fifteen minutes and received absolutely no help, even though the store wasn't that busy. We tried to ask three employees for help, all of which said they were not sure or could not answer our questions. Stupidly, we still purchased our items. He kept his, I took mine (a clarisonic mia) back and purchased it from Sephora, for less, and in a color other than white and with a plethora of samples. Corporate asked me why I returned, and I told them. I would rather spend our hard earned money somewhere that offers samples, goes out of their way to help you, and overall cares about your store experience. read more

*Salon Review Only* The salon is pretty overpriced in my opinion. I used to go to Jeannie, she does a pretty good job but she is literally crazy and very hard to communicate with. Not to be mean, but she needs to shut up and do hair instead of talking so much that she forgets what she is doing. It takes literally 4-5 hours for her to cut and highlight my hair, which is ridiculous considering my hair is not particularly long or unruly. I used to put up with her because she does a good job but I just can't take her anymore. Also, last time I was there she cut 3 inches off my hair when I asked for a very light trim, and said it was because I had split ends. Last time I checked, I was paying her to do what I want and not what she thinks will look best. read more

Let me just start by saying I love the ULTA store. The staff around the store have always been really kind and helpful to me, and I love that they carry a wide range of drug store products as well as the bigger name brand companies. I appreciate the mixture of the two, especially since I can make comparisons between the cheaper and more expensive versions of a product in stores. But the reason I have to give a 1 star review is the manager/salon. My hair turned out fine. The haircut and color was nice, I don't really have any complaints about that. It was nothing to write home about though. And I probably could have saved some money getting the same thing at some place cheaper. What really bothered me was the bickering between my hairdresser and the MANAGER of the store. That is SO beyond unprofessional, it left a bad taste in my mouth for sure. There was tension between them, and the manager was making sarcastic remarks at my hairdresser as I was sitting there JUST TRYING TO GET MY HAIR DONE. The worst part is, from the way she was acting, I NEVER would have guessed she was the manager. I almost piped up and told her to "act more professional in front of your customers!" but I kept my mouth shut in hopes it would just end soon so I could get the heck out of there asap. The only reason I found out she was the manager was because I had to break a bill at the register and the cashier had to call her over to do so for me. I couldn't believe that the same woman responsible for the immature bickering was also the manager. That left an even worse taste in my mouth. The last thing that kind of irked me was that my hairdresser had other appointments coming in so for a while I was stuck sitting there waiting for her to get done doing something to another persons hair. That situation IS more understandable though, so I'm not holding anything against the hairdresser as she was just trying to do her job the best she could. Overall, I WILL return to the ULTA store for sure, but I will NEVER go to the salon again. What a nightmare. read more

I have visited this ULTA for years. For the last year or two, the store has been looking run down. It really needs a face lift and then it needs to carry products that the other Ulta's do, like Clinique, becca, and soap and glory to name a few. The staff is always nice to me and seem relatively knowledgeable about the products they sell. The 3 stars if for the look and feel of the store, not the staff. read more

Did not honor an 8 pm appointment time. Why offer this time on the website? I was going to buy cosmetics in addition to getting my hair cut but since I wasted time and money driving there for no reason, I'd rather go without cosmetics until I can buy them from another store. read more

The best place to buy make up and plus the staff is so caring and they really take care of customer and guide them really well, plus they try to make the shopping experience wonderful I was assisted by the employee name Jeena she was very sweet and kind, I really enjoyed my shopping at Ulta highly recommend this place for cosmetic shopping, under one roof you will find everything at a very reasonable price. read more

I will not be going back to the salon portion of this store. This rating by no means reflects the store because I love Ulta. But the salon, not so much. I didn't have a good experience. It was a bit pricey for the fact that my hair looked liked it wasn't touched. My hair texture is curly/wavy and the stylist (name starts with a V) I don't think knew how to handle my texture. When I left, my hair was still damp, I had crinkles from her flat iron job, and it looked frizzy!!! I could also tell she was rushing too! Just by looking at my hair, you could tell it was a rush job. Almost like she couldn't wait to get through with my hair. I was like OMG, I just paid this much for this? It was even styled when my package clearly included a style. By the way most salons when they say they will style your hair usually the flat ironing is the style. At Ulta, it's $10 dollars extra not including if you want a wash, blowdry, style. They don't tell you that. So if you have thick, ethnic type hair....steer clear from this salon. Well then again, I can't speak for all the stylists there, but the one I had, I will not see again. And she was suppose to be a Master Stylist!!!! I was soo mad because my expectations were high. I had to go home and redo my hair! Time and money wasted!!!! Only to shop, but never for hair care!!! Never, ever again!!! read more

I cant believe the store...they give me a 5:15 appointment and keep me waiting till 6.00...to add insult to injury, the hairdresser comes upto me and tells me "She is a very busy person"...I refused to do further business with the store and asked for a cash refund on the $100 ULTA card that was gifted to me and the manager refused without batting an eyelid..How can they have no respect for other people' time and they are in the service industry.... i guess stores like these should be out of service. read more

I went to ulta a few weeks ago and I had Betty do highlights and a hair cut on me and I was highly impressed! She is an energetic worker and was kind to me. You can tell she knows what she is doing. I recommend customers to go to her! read more

The stylist are old and they don't know what they are doing. I think they need to go back to cosmetology school. I don't think training class will help them. read more

I'm giving this store a 2 star review because you can never get any help from the associates. They do not say hello,acknowledge your presence, or ask if you need help. Products are fine, but the management really needs to work on the customer service attitude at this store. read more

The salon is horrible! They had a gel manicure advertised for $35 so I made an appointment for the next Friday. The phone call was short and abrupt and they didn't allow me to ask questions. Before I left the house I double checked the special and it went from $35 to $25. I got to the salon for my appointment and verified that it was $25 and they insisted it was $35. I wish I would have printed out the advertisement to show them. They also told me when I showed up that it was not a full manicure, it was a file, clean, and polish. What about my cuticles? There are too many other nail places that give a full manicure for 1/2 the price of this place. They could have told me it was not a full manicure on the phone but they were in such a rush. I wouldn't even trust the salon to know the products in the store. I would never waste time stepping in the salon again. read more

Iam really sad I came to this place to do highlights and a color and it turned horrible they use a veryy strong dye that caused my hair to be very dry and my hair started falling a lot.I used to have a brown hair with golden highlights now they missed my hair it has no color it's orange with brown with copper .and I can't do anything cause Iam afraid to put more chemicals on my hair .when the hairdresser saw the color she was guessing with other hairdreessr what to do and she put a toner on my hair and it became worst.Never going to that place again they are not professional at all they don't do exactly what u want read more

I love going into ULTA. The store does not intimidate me like Sephora or MAC tend to. THAT SAID, I don't think I will be shopping here any more. I purchased a hair removal device that had a damaged box. I asked the salesperson if there were any more in the storeroom and was told there were not. I then inquired as to whether the item could have been used and returned and was assure that would not be the case. I got the item home, opened it up, and low and behold, SOMEONE ELSE'S HAIR was inside the unit. My stomach heaved. Then I got really mad. I returned the item and received a refund without so much as an apology. Yes, the salesperson commiserated with me on how disgusting the situation was and told me how they have different bins for 'used' and 'unused' returns, but all I really wanted was an, "I'm so sorry about that!" I will not beg for customer service, which seems to be something of the past, especially in the case of large chains like ULTA who don't really have to worry about losing one customer. Well, they've lost this one. Cheers! read more