First of all I would like to give 0 star they don't even deserve 1 star so Last week I went to this location for my hair color and hair cut. And it was one of the worst worst experience of my life. The girl name Sara was helping me out and one of the useless unprofessional person. She burn my scalp she ruined my hair color my haircut and ruined my clothes too. Honestly she don't know anything not even to blow dry so before going there think 1000 times and if you wanna go there be prepared to ruin your hair totally. That's what happened with me and even after all this damage no apology from that unprofessional girl Sara. I don't know which school she have been too and who gave her the degree she is just very unprofessional and don't know anything. I don't know how ulta beauty can hire such an unprofessional people so disappointed. read more

Went in to get information in regards to product for my hair. The lady that assisted me was extremely helpful. I mentioned to her that I needed a trim and she was extremely efficient and scheduled me an appointment to do so. Liz was the Hair Stylist that was there at the moment. Liz was extremely rude. After walking around I overheard her saying rude comments, therefore, I decided to take my business elsewhere. Never again.... read more

This place almost has no workers on the floor to help I have to go looking for them, then when I asked him if he can look to see if he had my shade in the back or on the side cabinet where I know they put there extra merchandise. He replied with no we don't have anymore WE JUST HAD A SHIPMENT THIS MORNING, and I know we're all out! You mean everyone and their momma is my shade and in a few hrs your out...or just didn't want to look. At least pretend to look ‍. read more

So a young lady was in there getting haircut, she got up out of that chair with her eyes red look upset I can see why they cut this poor woman's bangs so short and uneven it looked like a joke, I wanted to say something for her but I figured giving a 1 star review would be better. HORRIBLE DONT GET YOUR HAIRCUT HERE read more

I've been coming to this Ulta because it's closest to my house and I've never had any issues with their customer service. Yet I walked wanting to try out the Shape Tape glow wand and I wanted the mini sized but noticed they only had 3 shaded and wanted to ask if those were the only shades they carried. When I finally asked one of the associates if they had a certain color and if they had a product like the glow wand she says in a snobby way " we'll you know this is a concealer not a highlight" to which I replied I'm not using it as a concealer and on the packaging it literally states you can put the product all over your face. She didn't seem Interested in helping me and just said " well just buy a highlighter" . When I go to pay I tell the cashier I was here the other day and they told me I was a platinum member and could receive a bday gifts as a perk, my birthday was the other day so I tell her would I be able to get a birthday gift and she asked me to see the email but I explained to her I didn't receive an email, she asked me to look for the email and even told the cashier next to her. Like I suspected I didn't receive an email and the other cashier says to me " you can get you gift this time but for future notice we will need to see an email next time" . I told her I understand but I never received an email then she had me check my junk mail and still no email. I have been a reward member at ulta for years all my Information is there in the system, if I knew it was going to be such a hassle to a little birthday gift I wouldn't have asked for one and have them be snobby about it. I'd rather drive to the ulta in Rancho Cucamonga to avoid their snobby and awful customer service. read more

This location has the WORST PHONE CUSTOMER SERVICE. The prompts are backwards for the salon & up front. So whenever you press to speak to a rep you get a stylist who is too "Busy with a client to help" and they transfer you to know who's where because nobody ever pick up. As a Platinum member I've been too many Ultas & and I enjoy the store very much. But this location definitely needs some training in how to be professional. *Dont ever call this store if you're in need. read more

I came in to return two foundations that were suggested to me by an employee. The foundations, two of the same because they were a BOGO 50% deal, turned out to be the incorrect shades. No big deal, it happens but when I went to return the items to this location, one used the other unused & both with receipts, one of the employees gave me the hardest time ever. He claimed that he couldn't read one of my receipts and therefore couldn't process my return. I acknowledge that the receipt had faded, but not to the point of being unreadable. The items were both purchased last month, so the receipts were less than 30 days old. He proceeds to slide my receipt to me & feed me some bs about how he needs the store number & address I purchased the items from. I've worked in retail, you literally scan the bottom of the receipt for all the information you need to complete the transaction... duh. Mind you, it was fully legible, I even offered to read it for him. After he was done with his shenanigans, he processed both returns & didn't even bother to say anything as I took my receipt off of the counter. He treated me like I stole the item that was on the faded receipt. But if I were a thief would I even have a receipt... As I waited in line to do my return, I was given a sample of Clinque face wash by a woman in cosmetics, which was super sweet. Shoutout to you girl! But the situation with my return completely ruined my visit. read more

Having time before an appt. I wandered into Ulta. Sometimes I can walk in and get my brows done, sometimes they're booked Today the place was practically empty, but the brow girl rather do paperwork in the back than help a paying customer. Whatever. Went somewhere else and got them done and still made it to my appt read more

To the shorter hispanic manager, your attitude was very rude, you are extremely unprofessional and should not have your job. You Suck at your job. I made a purchase and to make a long story short, I was charged twice for 1 item. I was supposed to reimbursed for the item, then recharged using points, however the cashier made a simple mistake. No big deal. When I returned with receipts, showing the mistake, the manager had an attitude as soon as he spoke. He kept going over the receipts saying that he will have to view the video to make sure a second item wasn't involved. He kept rudely saying, he wasn't gonna make a big deal over a measly $7.86. That if he views the video and I'm correct, he'll give me back my $7.86, because he's not gonna make a big deal out of that low of an amount of money. Even after he viewed the video and clearly stated to me, that everything looked good and no second item was involved, he still turned around and said, "so I'm not gonna make a big deal out of this cause it's only $7.86, so I'm just gonna give you the $7.86 back, but just know you got your item for free. EXCUSE ME!!!! I PAID FOR THE ITEM. For someone to keep insisting they weren't gonna make a big deal out of such a small amount of money, YOU clearly made a huge deal about it. To the little cashier girl who simply made a mistake, instead of standing there smirking the whole time not saying a word, learn how to do your job, learn what customer service is and own up to your mistake. I will never return to this Ulta. read more

So let me first start off with the whole booking process so I called in same day to get an appointment for a facial and of course the aesthetician Ebanie Scott was fully booked no surprise because she is the best aesthetician ever so I spoke with Ashley and she booked me same day for 3 PM I added that I would like to be seen earlier if they had a opening what she called me in mediately and let me know that we had earlier appointment so first off I want to say Ashley is the best so if you want to buy the schedule your appointments asked for Ashley second of all when I arrived they were so accommodating customer service was awesome my facial was with Ebanie very professional explained every single thing that sheWas about to do I actually dozed off very very relaxing the facial was awesome I highly recommend you do the 90 minute facial ask for Ebanie don't go to any other Ulta but the one in Upland they're so awesome thank you for an awesome experience! read more

Ulta Beauty - Picture after my fabulous Facial!!! - Cosmetics & Beauty Supply Near Me - Upland, California

Came into this Ulta on a Sunday late afternoon and I was so surprised on how quiet it was. Which was great! I usually visit the store in Pasadena just because it's closer to home, the staff was friendly and the store was clean and organized. The only concern is the knowledge on skin care, I wanted to try something new but didn't get the right answers. Product knowledge is key and I feel that the sales reps know more about makeup than skin care. I purchased a few new products based on product reviews, let's hope I made the right decision. read more

Great experience every time I go in there. The manager, Grace, is very professional and goes above and beyond for her customers. Her assistant manager is also amazing. I would also recommend Madison if you ever need to get your makeup done, she is super sweet and she makes sure that you leave happy and stunning! I went to a concert and danced the night away and her makeup application stayed in place and looked great in pictures! I highly recommend her! read more

OMG these ladies were so nice and sweet and helpful today thank you so much I hardly go in here but I was tired and hot and needed to get some eyebrow pencil but not too expensive and whoever helped me was so nice and the cashier was nice and the manager was nice oh my goodness I will definitely be back so thank you for making me feel welcomed even when I wasn't even in the mood to smile I went leaving with my new products and I'm smiling now. Thank you and see you again soon!!! read more

Trust me..I really want to like Ulta. They have a great rewards program and I want to take advantage of it unfortunately this location does not allow me to do so. I would compare it to a dingy Walmart. The aisles are always dirty with makeup everywhere and opened makeup. Ulta is suppose to be a store where you can find your "low end" brands such as Covergirl and Maybelline and your high end brands such as Benefit and Urban Decay..however each time I go the product I am looking for is always out of stock no matter what "end" it is. And I know that has some to do with management and the overall company. Also the prices for some products are just not worth it. My foundation is $3 more expensive here than it is at Target. So since it's always out of stock and more expensive I choose to buy my stuff at Target and my higher end products at Sephora since I know the product is in stock and has not been touched. Sorry Ulta..I really did want to like you read more

I have came to this particular Ulta twice in the last few months... the first spending over 250 in cash on my daughter first set of makeup, bringing my daughter here for her first experience with makeup was ruined by Ulta employees by following us around like vultures as if we were going to take something without paying, Howe the manager was very apologetic for the subliminal harassment. Do to my daughter having senior ball I brought her in again today to get makeup done and I get the same actions as the first time of my coming. I did have a pleasant experience with Chrissy the makeup artist who seemed to want to calm me down. Thank you Ulta for ruining both my mommy daughter makeup adventures and also causing issues for her last memory of her senior year. #shoppingsephorafromnowon read more

Manager has horrible customer service!!! I walked into this Ulta after purchasing some items next door at Target and was delighted to see the Ulta brand of lip glosses were on sale for $3 (there was a huge sign that said $3 next to two bowls of lipglosses). I had just purchased a lip gloss from Target and thougth that the Ulta brand would be better. After a couple of swatches, I went back to Target and returned the gloss happily knowing that I had found something better for at Ulta for same price. So, I walked back over to Ulta, grabbed the gloss I wanted and proceeded to check out. To my surprise the lip gloss rang up for $8. So, I said to the associate "Aren't they $3? That's what the sign says." Then the associate walked over to the front table and said "Oh, that was yesterdays beauty deal, this sign shouldn't be here" Then I replied "Okay, well can you guys honor the $3 deal since you guys still have the sign up?" She then called for the manager (some woman with purple hair, I didn't get her name). I explained to the manager what happened and she said "No we can't honor it, I mean the sign with the dates is right over there, as long as that's there then we can do anything about it." By now I was angry and after pleading my case I said "Well that's really confusing." She then gave me some fake apology. It didn't matter because I had already made up in my mind that I was never going back to that Ulta. All that over a freaking lip gloss. I am a retail manager of a clothing store myself and would never say anything like that to my customers. If it's the stores fault, you change the freaking price and then take down all related signs. Her response was ridiculous!! Just plain stupid. Not only did she cause the store to lose a sale, she pissed off a frequent customer in the process. read more

Absolutely the worst customer service. Nobody was on the floor to help. Two workers standing at the cash register taking their precious time doing nothing. One of the girls who worked there even made a rude comment when I told them I wanted to exchange. They have nothing in stock. They hide it behind the back counter. Definitely not coming back. read more

I have been going to this Ulta for 6 years! Yesterday was the worst experience I've had with the Salon. They had a $30 "Holiday treat" special which was a haircut and style, for 1st time Salon clients I've never used the salon and had just been given my Diamond gift box which included a coupon for $25 off salon services which had to be used by 12/31/18. PERFECT!, haircut for my daughter. When I presented the coupon in the beginning of my visit at this Upland on Campus location I was almost turned away by woman I believe her name was Rebecca until another salon associate came out from the back and Rebecca asked if she had time for a haircut and luckily this associate said yes. Rebecca stared long and hard at my $25 off coupon and at the time I received.my invoice it was for $45 rather than $30. The associate said you couldn't add a coupon on a coupon this was a salon special and I had my diamond reward $25 off so do to this special I technically should've only paid five dollars which Rebecca made sure I would not get a haircut for five dollars which she said it loud and clear twice when I questioned my concerns at check out. Apparently the special was for mom -weds I went on Saturday. The sign with the special did not say the salon special was for these min-weds. Only specified for facial or skin services. They agreed and were going to have me pay $30 special and use my $25 due to the vague signage on the salon counter but then Rebecca made sure I didn't pay $5 for my haircut as she stated twice while arguing with the front manager who was kind and helpful until Rebecca couldn't override the register because the register knew it was Saturday and wouldn't allow the discount that was agreed upon. So I was price gouged and paid $45 for the haircut and was able to use my $25 off so I paid $20 instead of $5. I don't make the counter signage and specials at ULTA , THEY DO!!!! Bad customer service will never go to this location again! read more

Ulta Beauty - This is the special. Not a coupon! Holiday treat doesn't specify days you can use this New Guest hair cut special. - Cosmetics & Beauty Supply Near Me - Upland, California

I want to say the people on the floor are always very helpful. They approach me and are always honest and their suggestions are always on point. I had a nice young lady ring me up as well. My problem was I had ordered something with a free gift. When I received it the free gift was destroyed (eye shadows broken and leaked into the whole makeup bag). I called customer service for a new one and they gave me a $15 dollar credit to use to compensate for the ruined gift with purchase. I had gone into the Upland store and after talking to the sales person on the floor the best solution was to return my unused pallet I had ordered from the internet and purchase another one double the price. So when I went to the counter to do the exchange everything was fine until the manager came to the register. She was only there to confirm that my email from my phone was my sales receipt for my online order. Yet instead not only was she really loud and embarrassing she was extremely rude. Not ONCE did she even look up at me or even try to be friendly. She rudely told me I needed to return the free gift with purchase. I then proceeded to tell her what happened and offered to show her the email from Ulta Customer Service regarding the issue of the missing gift with purchase. She didn't even respond. Nothing. Like I was not even there. Again, not once did she ever even look at me!!! The manager's name is Maria Valdez. She needs serious training on how be FRIENDLY AND COURTEOUS. It's not that hard. I understand she deals with people all day but going out of your way to treat someone like trash just does not suffice. read more

3 days. 3. Freaking. Days. I got my confirmation text about my Dermalogica facial on Wednesday, and I confirmed immediately. I was so excited for this facial, I desperately needed one and need to start getting them to prepare for my wedding in December. So imagine how I feel when they tell me "oh sorry, that esthetician quit. The other is on Maternity leave and the new girl is still in training." WTF?!?! I literally just confirmed with you! You couldn't have followed up with a phone call, email, text or what the fuck ever with me in these last 3 days?! I'm so incredibly pissed right now, there's no damn excuse for this level of unprofessionalism. Sorry Ulta, you lost a customer. I have Sephora for all my make up needs anyway. I'll find a better place for my facials. I do want to say I appreciate the man at the front desk for trying to find me a solution though. He was very sweet and they are lucky to have him or else this entire review would've just been completely negative. read more

Hate this location worst customer service the short guy I think he's a manager follows you and makes it so obvious he's watching you like your going to steal the line is always so long and only one maybe on a lucky day two ringers I legit have to ask for help if I need something no one ever asks if I need anything had the worst experience today they were checking for an item I wanted and the blonde chick in the benefit section had major attitude I only come here because it's so close to my job but I try to avoid this location get your shit together and fix your ac!!! read more

It is really nice to have a store with so many different beauty products (from high to low end) so close to home! Everyone is always friendly and more than willing to help with any questions. What I am really excited about is the girl that did my eyebrows (at the Benefit brow bar). I have sucky eyebrows and TRINA did magic on them. They look sooo good! I have gone to A LOT of different places to get my brows done, and I finally found someone who is really good at what they do! I will absolutely be going back to her, if Trina can fix my eyebrows she can do magic on any brows! read more

Just got my hair cut here in the salon. I was looking for a decent price, nothing low enough to sacrifice the quality of the cut but a deal nonetheless. After checking out the ulta website and seeing that the price for a haircut and style was 35 bucks, I decided to make an appointment. Walk ins are ok but they also take appointments, which is good because I went on a Saturday afternoon when it was very busy. I arrived 5 minutes early and got right into a chair with a girl named Elly. She was very sweet and talkative which was fine. She cut my long hair well and when I said not to take much off, she actually listened and took about an inch off. She also styled my hair very nicely for a special event. However, the final price was 55 dollars, which she said was because of my long hair (it just touches the bottom of my shoulder blades) and because she curled it. I was slightly annoyed because the menu said haircut and style 35 dollars with no indication that the price was subject to change, but since I was happy with the attention she payed to both my cut and style, I didn't argue. She also hooked me up with a free makeup application for my special event on Saturday night with one of the beauty girls which I thought was great! Overall, I was pleased with the service and the haircut and will most likely schedule my appointment with her again, sans the special styling. read more

Ulta Beauty - Ulta Salon & Beauty Supply - Cosmetics & Beauty Supply Near Me - Upland, California

Just had my hair cut in the salon. Morgan is fabulous. He listened, educated me on products, he did not rush me and I had his entire attention the whole time, unlike other salons that slap color on you, stick you in the corner and start working on someone else so you are there for hours. Ulta is my new regular place as long as Morgan is there. read more

First time going to the Salon at Ulta. And I must give much appreciation to Candice for helping me out with my hair!! Haha. It was a lonnnggg mess and she did a very nice job of fixing it up. She will definitely be my new stylist from now on. What I also liked about her is that she listens to your needs and what you want. If she doesn't think it's a great idea, she'll give you her honest opinion and suggest something that will best suit you (if you'd like). She answered all my questions and was just nice about everything. The reason for the 4 stars is just because it's a little pricey from what I'm used to. But Candice gets 5 stars!!! read more

Super annoyed that they never have the stuff I need in stock!! I get told check back on Saturday, & still nothing is in stock! On a better note, super friendly employees Great rewards program & amazing return policy! read more

This is the worst place ever wasn't helped at all the so called store manager wasn't able to help me. I asked for a district managers number but wasnt helped with that either . So I called the customer service number was on hold for 10 minutes and no one picked up . This is the last time I ever shop there . I will be warning everyone about the bad customer service and not to go there ... read more

NO STARS AT ALL I called to book an appointment with Jen and the day of appointment I showed up and apparently Jen called in sick and they called me to cancel. First of all they never called me to cancel and the lady on call didn't even book my eyebrow appointment AT ALL even though she asked for all my information. They looked through the book schedule and NOTHING. The new manager on shift, Corrisa, was no help at all. She just simply apologized and didn't offer a solution or anything. Even though she's done my eyebrows before she didn't even offer to maybe do them just to fix the problem that was obviously their mistake. NEVER COMING BACK! PS I drove all the way from West Covina for this "appointment" that was never made or called to cancel read more

Typically I have a good experience with the brow bar here at Ulta. However, the issue with this Ulta is they constantly seem to have someone new at the bar. High employee turnover is unfortunate-- I never know if the "new girl/guy" can do a great job with brows! I tried someone new. Long story short, I ended up with botched brows. One side of my eyebrow has been cut VERY short relative to the other side. The brows do not match, and it is very obvious as the difference is probably about half an inch which is quite significant (since we are talking about eyebrows!) Now, I understand that people are not perfect. These things happen. HOWEVER, if you mess up... OWN it! The brow specialist was profusely complementing me and asking how I liked the work.... I didn't. Realistically, I shouldn't have been charged, at the LEAST. This botched brow ended up costing me $50 because not only did I need to pay for the botched job, but I also needed to buy an eyebrow pencil as well to attempt to pencil in the large hole in my brow. OH, and the brow specialist for wax in my hair. I thought she got it all off but when I went home I ended up having to remove more myself. Not a happy *former* customer. read more

Seriously the only reason I come to this location is for Trina. She's the best when it comes to eye brows and I'll always come to her. But the sad rating is the customer service when trying to call and make an appointment. These girls that answer the phone just don't care sometimes. This is the fourth time I've called trying to make an appointment and am left waiting 15 minutes on hold and I just hang up. Hopefully tomorrow I'll actually be able to schedule read more

The 5 Star rating is for "Ashley". The moment we walked in the door she said Hello very enthusiastically. The whole time we were in there she was the only person to say anything to us. Retail 101= Say Hello to anyone within 10 feet of you. At least make eye contact and smile. I think "Ashley" should lead a Customer Service Refresher course for all the employees at the Upland store. read more

I just went in and got a haircut and the flyer says starts at 39 which includes a blowdy Tgen it goes to 49 which includes a deep conditioning as well as a blow out The hairdresser charged me 49 and didn't blow dry my hair at all, I said I wanted it curly but she still could have taken a blowdryer to it. We I asked why so much, she said because she was a senior hairdresser her cuts were more. I didn't tip and walked out with 49 dollars less and wet hair. I won't got back. UPDATE This lady butchered my hair. I couldn't tell until I washed and straightened it and it looks likes zero attention was paid and it is choppey and crooked. I called and they said they could get me in with the lady who cut it to begin with. Uhm, negative. They said they couldn't get me in with someone else until Tuesday. I said my weeks are all booked and they said they couldn't help me...seriously! I will be getting a refund and never ever going back there again. read more

I would rather shop online at Ulta than at the store. There were only two cashiers (although my cashier was VERY VERY nice) and a long ass line. No one is around to help you find a product. Ulta itself has a mix from drugstore cosmetics/beauty supplies to salon hair products and make up. They have a free rewards program in which one gets a free item for every $50 or $150 one spends. It adds up though, I spent $150 for shampoo, conditioner and a couple hair products. For make up I would much rather shop at Sephora. I would continue shopping at Ulta (.com) to replenish my hair products. read more

Go see my girl Priscilla for your brow needs she's the best! The reason for the 3 stars is because I feel the other girls are not that helpful at leAst at this location read more

I enjoy this place. Cosmetics at a relatively cheap price. They have a great mix of cheaper cosmetics and higher end cosmetics. I can buy my expensive foundation their and my not so expensive pencil eyeliner. I have never tired the salon, but have being meaning to for some time now. They have great hair care products as well. I usually purchase the Revlon big bottles for my hair and it last a good 2 weeks! read more

I really like this place and have been coming here for over 2 years now. I'm not one who wears a lot of make up or even a lot of hair product. Actually, I problably only wear it once or twice a month. But I love to their body lotion section and just browsing around to see how many all natural products they have. Last month, June 2012 I had a 20-min facial done and I absolutely loved it. The girl, unfortunately I don't remember her name, (she's a petite latin girl with curly red hair, absolutely sweet) she helped me find the right facial cleansing products for my skin type...I have gone to numerous facial salons and no one had been able to help me until I met her. I also had my updo done here for my wedding but I did not like it at all...I guess because I'm so simple the fancy hair thing just wasn't working for me. I mean it was pretty but just not my style. The service here is very friendly, and all the girls have beautiful hair and makeup which is nice when they're the ones giving you advice and what products do what. Also, their rewards program is really cool. During your birthday month you get triple points and those can really add up. Right now I have $30 worth of points so I'm super excited to go in there with my $3.50 off $10 and $30 worth of points to by some cool lotion or nail polish. read more

The management is very unprofessional. The store is always messy and the lines are very long.

I came on black Friday and was rushed by an employee even though it wasn't very busy.. HOWEVER! I stopped by today and Ashley saved the day for me! She went to the back and went to check for a single colourpop eye shadow and she found the last one. As a customer, I appreciate the fact that she went to check and was super friendly about it. #ThanksGurl read more

I never really started shopping at this place until I moved closer to it. I really like it. They have a wide range of expensive beauty products to inexpensive products. I finally joined their rewards program because I was shopping there so much, but I didn't ever think I would buy enough to get any good rewards. However, I got enough points to get a nice facial. The girl who did my facial was really good. I wish I could remember her name. It was so relaxing and exactly what I needed. My face looked and felt so much better after that. Other than the facial, I've never used their salon services mostly because my sister is a stylist. The staff is always friendly and helpful when I come in. I've never had to walk around the whole store to find someone who can answer my question. I love the coupons they send out and they always have one when I need it. The store is always clean and has what I need in stock (except for once). I usually get my OPI nailpolish here and Paul Mitchell or Redken products. read more

I used to get great a great color and cut at the salon. My favorite stylist moved away so I tried other salons and stylists. Fast forward a few years and I decided to try Ulta again. With so many bad experiences, this time I booked a consultation first to make sure there was a clear understanding of what I wanted. And what I wanted and still want and can't seem to get Is light neutral brown base with mini-highlights. Beauty school basic light neutral brown and highlights. I brought in a sample piece of my hair from when a retired stylist did it during pandemic lockdown that was exactly what I wanted. So at the consultation I thought it was clear that I wanted light neutral brown base and to correct some of the dark brown vertical lines caused by other stylists. Liz made a good effort at lightening the dark brown lines, but didn't do well with the basic, basic, basic light neutral brown base. See how many times I've said that I want light brown base? So why the hell did she give me dark blond? And she used a type of dye that fades quickly so it went from dark blond to brassy pretty quickly. I let her know that I was not happy and wanted it "fixed," and wanted- you know what it is - light neutral brown base. She said she would fit me in, then she couldn't, had to go out of town, then could fit me in with almost no notice, then too busy... by the time she could actually do my hair I had roots. And by then, I was tired of having to ask for her to fix it and now having to pay for it as a root touch up. I paid over $300 to learn that even a consultation and repetitive language does not guarantee you will get what you want. read more