I visit this Best Buy location often and usually enjoy browsing, Forest at the front door is always…read morefriendly and welcoming and mentioned knowing me from my regular visits which was funny that he recognizes me. Unfortunately, I recently had a frustrating experience after being sold a product that turned out to be incorrect for my needs in which their sales human assured was the correct product. When I returned to exchange it, management was not helpful and didn't seem interested in resolving the issue, which left me feeling dismissed. As a result, I lost $40 on a product I relied on staff to recommend. I was also surprised to learn that receipts are no longer accessible after 45 days, which removes a level of convenience I previously appreciated. I hope this feedback helps improve the customer experience moving forward

Very disappointed with the lack of customer service at this location. We came in to buy a TV and…read morewall mount and found no one in the TV department. We brought our items to checkout and waited, but no one showed up. There were several employees at other counters who saw us but didn't offer help. After waiting and wandering the department for nearly 30 minutes, we left without making a purchase. Won't be returning to this location.

Everything went well there is nothing that I can say bad about this place. I met a person named…read moreJeff, who showed me some amazing deals on electronics and he won my business. In the future when I go on the hunt for electronics, I'll go back to best deals in town because it really really really is true to the name. Thanks Again Don Mega

These guys were very easy to work with and very helpful with all the questions I had…read more They had everything i was needing in order to mount my tv on the wall and even gave suggestions to ensure I didn't have any issues when installing it. They helped me make sure I got the best bang for my buck and helped me find exactly what I wanted! Highly recommend!

Fantastic from start to finish! Mike was very personable…read moreand knowledgeable about appliance. Highly recommend! Jacob was personable, knowledgeable, installation was seamless!! We will definitely use them for our appliance purchases!!

Mike, the cabinet guy and installer was super knowledgeable and very helpful. He made the drawer…read moremicrowave install look amazing.

They were so friendly! The whole process of purchasing our new refrigerator and washer/dryer…read morecouldn't have been easier. We requested installation, which was done efficiently and professionally. Everyone was communicative and the appliances are gorgeous.

My experience at mesa tv and appliance couldnt have been easier. Louie was a great salesmen, he is…read morenot a pushy salesmen. I ordered a washer dryer the price and quality was great. i deeply recommend this store.

Throughout the years my husband has drug me into this store. Over the years, I guess you could say…read moreit has finally grown on me. I find myself staying in here longer and longer each time. My favorite section is Dyson. I love looking at all the new gadgets. I already have my eyes on an in-room purifier for Christmas. I saw my husband's eyes light up and I was like oh no, I knew this visit was about to get longer. He took me over to their e-bike section. Which I didn't even know they sold those here. Our associate was Roosevelt and oh boy were we lucky to have met him. He was so helpful with getting the bikes out, letting us test them, was extremely knowledgeable and had a fun sense of humor. Anthony got his wish and we left with his Father's Day gift. Thank you all, Best Buy was a lot of fun!

Best Buy is one of my favorite stores, the selection is amazing and they have a little bit of…read moreeverything. They have even had collectors legos where they have been sold out elsewhere. Our experience tonight was worth writing about. We had prompt service, while we were looking for a home security camera. They even helped us find a package that made the cameras much more reasonable. They were so good in fact, we broke down and bought two e-bikes from. Overall (5/5): they had a good selection of items in stock and were prompt to help us. Customer Service (5/5): Roosevelt was amazing, we appreciated him helping us with the e-bikes and selecting the right ones for us. They did such a great job helping us load them into the car. Store Layout (5/5): the store is verge well kept and organized. Store membership (3/5): This is the only drawback, you know have to pay-to-play to get the maximum benefits. Even if you spend a lot in store they no longer have the generous Best Buy elites that helped with extended returns and bonus dollars seem harder to earn. Whether you're looking for a new appliance or a new TV, Best Buy is definitely a go to for us.

I honestly have nothing bad to say. I brought my truck in because my speakers weren't working but…read moremy sub was. They immediately got to working on it and found the issue within 15Min. They even looked into another small problem I was having with my reverse camera and gave me a solution. I'll definitely be coming back when I'm ready to add more to my sound system. Great pricing compared to other s as well. AND THEY ARE OPEN 7 DAYS A WEEK

Great service help me out when I realized one of my used subwoofers was damaged. They fix it with…read moreno issue would recommend good people.

Honestly had a great experience here. Went in to primarily…read morelook at a washer and dryer - no one was over there to help us - walked over to the tv area where we saw someone and he was honest and said he didn't know a lot about washers and dryers but if we knew what we wanted he could help us get it ordered. We also were looking at a tv and he helped us with that, and brought it out and loaded it up. He was great!

I bought a Nintendo Switch at Store 177 for $456.10 over a year ago. It sat unopened in the box the…read morewhole time because of a move. When I finally took it out, one controller wouldn't actuate at all. Everything else was brand new and untouched. First I took just the controllers in. They asked if I had an extended warranty, I said no, but they told me it would still be okay if I brought the whole unit. So I went back a second time with the entire Switch. Then the guys acted like they'd never seen me or the stuff before. I asked for a manager and the duty supervisor showed up. He said the exchange looked good but refused anyway because of their 15-day policy. I showed my bank statement with the store number on it. Still no help. I asked for the regional manager's contact information and he handed me a Best Buy customer service card -- the same one I had already looked up while waiting for them to fumble around. Then I asked him to take my info and escalate it to his GM. He said he didn't have a number, told me to hold on, went to another desk, came back with a GM business card and said just email him because he gets customer emails all the time. I told him I asked for contact information, not just a number. He said "no you asked for his number." I said no, I asked for contact info, but thanks anyway and left. On top of everything, when I looked at the bad controller I noticed dry glue under the kickstand. Pretty sure it was refurbished and sold to me as new. I just bought a TV and extra controllers that are still in the return window. Those are going back Saturday. Too bad the scooter is just outside the date or it would be gone too. For a $25 controller this store just lost a loyal customer for good. I will never be back. Stay away from Store 177 if you don't want the headache and the runaround. 1 star.

Starting with the purchase of my new Electrolux washer & dryer-very personable sales person. They…read morewere able to deliver the set in two days. Michael the installer was a gem. Very happy camper.

Purchased washer and dryer from Spencer's on Power and received exceptional customer service…read morestarting in store right down to delivery. Ran into a problem with the dryer and they brought out a new one immediately. I will definitely make this our go to store for appliances. Laraine