Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

I had a great experience with Diamond Air Servcies. Their pricing was fair and affordable compared…read moreto other quotes I received, and their communication throughout the project was excellent. They kept me informed every step of the way and completed the work exactly when they said they would. Their commitment to customer service throughout, and after the job was finished, was excellent. We experienced an issue shortly after the installation, and when I contacted them, they came out the very next day and resolved it without any hassle. It's refreshing to work with a company that stands behind its work and responds quickly when a customer needs assistance. I highly recommend them to anyone looking for a reliable, honest, and professional HVAC contractor. Their workmanship, communication, and customer service exceeded my expectations.

So glad we went with Diamond Air for our new AC and Heating system. The owner Anthony was very…read moredetail oriented when he came out to give an estimate. He's a man of his word throughout the whole process. His estimate came in with the best and most efficient name brand system at the lowest price compared to our other 3 estimates. His crew did an amazing quality installation backed by a 5 yr labor warranty. Everyone on his crew was so nice and pleasant to work with, very knowledgeable and skilled, did a excellent job, cleaned up after themselves. Everything went smooth and great! Didn't get a photo of the Furnace because it's in our attic, but here's our fabulous AC unit! It's so quiet and lots of cold air!

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process

100% the best experience I've had with an HVAC company or maybe a contractor in general. I had been…read moredealing with horrible and unprofessional contractors sent by First American Home Warranty, so I decided to hire my own company, and the difference was night and day. From the beginning, I spoke with Anthony, who I believe is a manager or scheduler. He was incredibly knowledgeable about the issues I was having with the furnace. He was patient and explained the different parts of the furnace in a way that made sense, instead of it all sounding like a foreign language. He was also very responsive and text-friendly. On top of that, he gave me advice to contact my warranty company and get written confirmation of what they would and would not cover regarding costs. He didn't have to do that, but he made it clear he didn't want me spending money unnecessarily. The technician they sent was equally great. His name was Andrew, and he was on time and communicative throughout the entire process. I was at work, and he provided constant updates and photos. He went above and beyond with the service and even swept up the garage before leaving. All in all, I would absolutely recommend going with these guys. I know we're all trying to save a buck here and there, but you truly get what you pay for. These guys are top of the line. I hope I don't need HVAC service again anytime soon, but if I do, I know exactly who I'll call.

Great response time and reasonable pricing! Our furnace motor blower went out and they were able to…read moreschedule me for repair the next day. Andrew was great and was able to replace the part in a timely matter and was really nice. Will recommend.

I got several quotes for new heating and ac. These guys were well priced and gave a lot of info on…read morewhich systems would give tax rebates. I decided to go with them and I am so glad I did. They went above and beyond. They installed my new heater and ac. Plus they made it level for the ac to sit on without adding more cost. And they helped me with my whole house fan shutter that I couldn't get to fit. They were nice and professional and I really appreciate the work they did. I will definitely be using them in the future for all my ac and heating needs. Thank you!

We were recently faced with the harsh reality that our original 24 year old A/C needed replacing…read more With that I began my search for a reputable company in my area. I saw all the amazing 5 star reviews for True Blue and noticed a common theme. Honest, fair, professional, informative, nice, competitive pricing. All 100+ very positive reviews and not a single negative review. As we all know, that's essentially nonexistent when dealing with the public in any capacity, particularly when it comes to the HVAC service industry. I gave them a call to schedule an estimate. Lisa answered and was amazing with accommodating my schedule and with all subsequent correspondence. Shane came out a couple days later, educated me on the new systems, patiently answered all my questions and took his time explaining in detail my options (I ended up going with the Bosch/heat pump. Quietest compressor I've ever witnessed). Shane sent over a quote that was less than another quote I had received and with many more upgraded options including a $2K federal tax credit. Much more overall value for my money. Shane's crew (Kevin, Rudy & Brandon) came out on the scheduled date and time and handled business to perfection. Removed my old stuff, installed the new equipment and made sure everything was working flawlessly before leaving that same day. The enter process was seamless. Like so many others, I can't recommend Shane and True Blue Heating & Air Conditioning enough for anyone looking to replace their HVAC system. There aren't many small, family owned businesses like this one any more.

We recently had my HVAC system serviced, and I couldn't be more satisfied with the experience. From…read morethe initial scheduling with Cris Dulay to the inspection, everything was handled professionally and efficiently. The technician arrived on time, explained the issue clearly, and walked us through the recommended solutions without any pressure. What really stood out was the attention to detail.They focused on what actually needed to be fixed. The work was completed quickly,(Jacob Law, Christopher Gonzales) and my system has been running smoothly. Customer service was excellent, friendly, responsive, and knowledgeable. I would definitely recommend this HVAC service to anyone looking for reliable and professional service.

This morning we had our AC Unit inspection, our technician Cris Dulay arrived, on time and ready to…read morework. He immediately got to work inspected our unit, washed the outside unit, changed the filter, and did a complete inspection. All was clear, and we are ready for the change in season. I was pleased to see he also sent us recommendations for features to protect and enhance our air conditioning unit. No sales pressure, no big presentation on the features, just the facts. These recommendations were also added to our service invoice for our review. Cris was clean, presented himself well for the company, and was very pleasant mannered. Great Job!

Had a new HVAC system installed and ducts replaced. Tony, Eliot, Michael and Frankie were great…read more Removal of the old system and installation of the new was done very efficiently. These technicians were polite and very clean.

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

From start to finish I had a great experience repairing my A/C and Heating HVAC residential system…read more The Service Tech was professional, on time and had great communication. The work was done quick and correct. The bill payment system was a piece of cake and we were able to do everything directly from our cell phone via a texed link. We are very happy and would use Fire & Ice again.

5 stars all the way! From my initial consult with Kash and the install with Henry and his crew,…read moreeverything went as smooth and professional as can be. This is a family owned business and I immediately recognized it; along with the pride and dedication to the quality of work/service they provide. I obtained 4 different bids but their pricing, warranty, and customer service set them apart. THEY'RE IN A LEAUGE OF THEIR OWN! I will strongly recommend them to all my friends and family in the area for any HVAC needs.

Thank you Hush Air Heating & Air Conditioning., I want to take a moment to do a shout out to my…read moretechnician Brian G. Excellent work, professional, on time, reliable, on time are all describing on how my encounter went with Hush., I have put your contact in my contact list as I know you guys are the ones to call for service on all of my properties. I am a very satisfied customer rating this company A+ service, satisfaction guaranteed. HR Rentals, LLC/Raul Cobian