Love the ambiance and the service! We come here with family ammonia get here early it's quiet and they never rush service!! We wish the food was better quality. We ordered pepperoni pizza for my grandson and it was served with a pool of grease on top. I had a piece and got sick and so did he. The next time we went I forgot and ordered my grandsons go to pepperoni pizza and again it was swimming in grease! He did t eat any of it., We didn't mention it, I took it home and threw it out. read more

This place does not get better with time and that's a fact. We came here as a party of 6. The first thing we noticed was that the lighting in the restaurant was so dim that we couldn't read the menu without using the flashlight on our phones. My husband got chicken parmesan and barely even touched the chicken. He said the chicken was extremely dry, so dry that it was inedible. There was no marinara sauce on the chicken, and the pasta was barely ok. My Garlic Gold pizza was super greasy, the dough was not good, and overall it was very bland. Out of 6 people not a single person finished their food. That definitely says something. I do not recommend the Union Hotel Restaurant! read more

Pretty tasty, took care of my hankering for pizza. Got the Sonoma, just felt like it was missing something so I added arugula microgreens after. Crust could be better, it's a little bland. read more

Union Hotel Restaurant - The Sonoma (rec add arugula!) - Italian Near Me - Santa Rosa, California

Ella is incredibly hardworking. She's constantly restocking the bar, washing dishes, and making sure every customer is taken care of. She pays attention to the little things, like checking on guests and making sure drinks are refilled when needed. Her drinks are delicious, and she creates the kind of welcoming experience that keeps people coming back. She's exactly the kind of bartender you hope to find. The Union Hotel is fortunate to have someone with such outstanding customer service who also takes great pride in caring for both the customers and the establishment. read more

Our dinners were 10/10 Yesenia served us, she was so sweet! Very comfortable, homey atmosphere, delicious food and the service was exceptionally quick! Our food came out within about 10 minutes read more

Union Hotel Restaurant - Lasagna 10/10 - Italian Near Me - Santa Rosa, California

I forgot to get any pictures of the food sadly. Customer service was great. This was my first time eating in. We usually get pizza wings to go and are always very satisfied. Tried the rice balls they were are like a risotto inside and a crisp outer edge. And the roasted garlic and Brie appetizer.Both delicious. read more

I had the Nashville Chicken sandwich. It had a lot of chicken and cole slaw. It was very tasty and had a little bite. Loved it. My mother had the raviolis she was very happy. We both had enough to save for dinner. The acoustics in the room weren't very good so it was a bit loud making it difficult to have a conversation because my mom is hard of hearing. Otherwise, the table was comfortable in the room was at a comfortable temperature. All the staff are very friendly and accommodating read more

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Had lunch there ... Shrimp cocktail was awful, frozen shrimp, no taste a complete waste. Had the Nashville Chicken sandwich which was way overcooked and almost inedible. Service was well done, food not so much read more

I had a really sweet woman manager who helped me with just simply adding Ranch dressing to my DoorDash order. I was online looking for 'sauces' to add, but Ranch is under 'Appetizers'. I would have never thought to look there. So I called and offered to pay for the dressing, but she was kind enough to deliver Ranch dressing to me with the order. I did not get her name, but she was really kind and the pizza here is always great. Thank you. read more

Service was the worst the girl working there estrella has the worst attitude is super rude the food was good but the service was not

I love their pizza and salad I get delivered great food and fast service ! I have told many neighbors about the pizza and fast delivery read more

This is my first time and I can't believe that I've missed this delicious spot for so long! My friend and I went and got pedicures close by; she had suggested we try it. Some of the best bruschetta I've had in the North Bay; the salad was it fresh, crisp and delicious. I never did find out how good the burger was because she wouldn't stop chewing long enough to tell me. But I guess that says something. The server was professional, polite, attentive, but not overly so. And the fireplace roaring added a nice winter touch. I will definitely be back! read more

Union Hotel Restaurant - Bruschetta, pear salad - Italian Near Me - Santa Rosa, California

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Since moving to Rincon Valley, Union Hotel has become one of my favorite eat in or take out restaurants. I've had their pizza, pasta, hamburger etc and have enjoyed all the selections so far. Highly recommend The Union Hotel Friendly and helpful interactions with everyone so far Good value for what you get read more

I'm so surprised by all the negative reviews. I ordered the beef stew with creamy polenta, and it was so flavorful and delicious! I loved it! Customer service was on point as well. Highly recommend! read more

Union Hotel Restaurant - Beef Stew w/ Creamy Polenta - Italian Near Me - Santa Rosa, California

This statement could not be further from the truth. "At Union Hotel Restaurant, nothing makes us happier than bringing people together through the warmth, comfort, and flavor of homemade Italian cuisine..." simply does not reflect the actual experience. The restaurant feels cold, both in atmosphere and hospitality, with little warmth, few smiles, and minimal genuine care for customers. The food, unfortunately, has never been great, and consistency has always been an issue. Even basics like draft beer are rarely served ice cold, which speaks to a lack of attention to fundamentals. My advice to the owners is simple and sincere: consider bringing in new life and leadership - people who truly care about the customer experience and cooks who take pride in what they put on the plate. Sonoma County diners have high expectations, and they're not unreasonable. I'm not trying to hurt your business. I'm saying this in the hope that ownership will actually see the gap between the message and the reality and choose to care enough to close it. read more

Good consistent food, delicious cocktails, wines by the glass in order, and plenty of craft beers on hand. The special to this place are the desserts. Delicious carrot cake, chocolate mousse cake and cheese cake. The meatballs and certain pizzas are quite good too. The bar has plenty of seats most of the time and the dining room is large. read more

Ordered a pizza online as I got into the car and by the time I arrived there in 12 minutes it was done. Parking in the front to pick up food. read more

Everything about this place is great! Had dinner with my wife last Saturday, and what a treat. Not only was the bartender awesome, our server was wonderful as well! We shared the Baked Brie with roasted garlic, did not disappoint! The bread sticks I could eat all day with butter until my heart gives out. She had the Chicken Parmesan, outstanding! I had the Short Rib, holy richness! Great abiance, warm and comfortable. Coming back to sit on their patio. We finished with the Tiramisu and the Berry crisp. So full it hurt. We will be back!! Also, I heard that they were hiring a new Chef whose locally known and fabulous! Can't wait! read more

Service in the to go side Dude didn't shave for 2 weeks. With a nasty cough. Not even coughing in to his arm, or trying to be cautious. Giving me the wrong meal. Plus the meal was bland read more

I have never received worse service!! I work for a senior living community and we go to different restaurants around Santa Rosa. The residents really look forward to getting out and trying new restaurants. We had a request to try the Union Hotel, so I gathered 10 other people to head over there. Prior to arriving, we set a reservation for 10 people (although I did not expect it to be too busy in the middle of the week). When we arrived they were not ready for us, so we waited- which was fine. As we were being shown to our table, a lady came up to me and said "Next time you need to book a reservation" and I explained to her that we did, she then argued with me that the reservation was set only for 8 people and this was an inconvenience. Not a great first impression. We were all sat down for about 15 minutes without even a server coming to acknowledge us or bring us waters. I got up and asked to speak to a manager. A man came out from the back and just stood in front of me without saying anything. I asked if he was the manager and he laughed and said "sometimes." So I explained that we had not been greeted yet and that the gal who approached me was not very nice. I was hoping he could help me turn this experience around for my residents, but he was not helpful at all. I explained to him that we go out to lunch often and although it says "no separate checks" on the menu, restaurants usually are very accommodating as I am with a group of elderly folks. This man said "we usually don't do that but we'll see and there's a large party in the back where your server is". And that was it- never saw him again. I went back to the table and the server, Esther, who had finally arrived, was explaining there are no separate checks and I told her that I had just spoken to the manager about it and for her to please do the same to work it out. She said "I don't make the rules, what can I get you?" So she took her orders and eventually brought us water and a pitcher. 15 more minutes later we got our bread sticks, and eventually our food. The food was great and that I will give credit for, but it was like Esther couldn't wait to slap down the ONE check right in front of me at the end of the meal. Super disappointed in our experience. Will never ever be back here or recommend it to anyone. My residents and I felt like we were not wanted and only a burden and they did not deserve to feel that way. Shame on you. read more

Union Hotel Restaurant - Not a bad check for unwanted guests! Definitely did not deserve the $47 tip. - Italian Near Me - Santa Rosa, California

No longer offer customization to online orders. Cancelled an online order after 30 minutes of waiting. :/ too bad.

The server was friendly, did her best with a large party in the back The ambiance is sort-of old school lodge with a nice fireplace. Comfortable! The food not so great. Sliders were dull, boring, served cold. Had to ask for mustard. The chicken sandwich nothing special. Fries cold Bread sticks, hot and good. But; we had to ask for olive oil. What got under our skins in the beginning was; no separate checks. Then at the end (without telling us) there was a 20% gratuity added to our check. Not likely to return. read more

Our go to Italian restaurant. Nice dining room, and very good service. Everyone is friendly and accommodating. Good recipes and food is well prepared. Nice size portions. A great value. A Santa Rosa staple. read more

They have a good deal on pizza to go on Tuesdays X large two toppings for $25. It's not as good of a deal as say Costco pizza large for $9.99... but it is a huge pizza and has a lot of good flavor going on. We usually get the ham and pineapple and it is really delicious. They also have deals for bar food during football. On Sunday, Monday and Thursday. They have a small order of spaghetti with meat sauce for $6 and you can add meatballs for $1 each. There are other bar food deals on those days. But I'm not certain what they are. read more

I used to enjoy this place. Haven't been there for a couple years. Me and my daughter went there for Thanksgiving dinner because we've been very busy and didn't have time to cook. The food was so bland everything from the tricky and undercooked pumpkin pie. It was terrible. read more

Best French onion soup ever. Great service. Nice ambience. One of my very favorite restaurants.

Fantastic food and staff! My go to bar/restaurant. Check out "All" the games on the many big screens in the bar and patio. NFL Ticket, MLB, NBA, NHL and even Dodgeball! Best bartenders in the county, hands down! Say "hello" to Daniel when you go. read more

I Have been going to this restaurant for years. Friday night I sat at the bar. It took the bartender 10 minutes to notice I had nothing in front of me. I ordered a drink and a $42 menu food item to go. Waited for 30 minutes, ordered another drink, and when the couple that arrived 15 minutes after me got their food order, I left. I'll never be back. read more

Very poor service and poor attitude. Food was fair but steak was overdone and they were not willing to correct it ..

My wife and I love this place! We had our rehearsal dinner here in September and the staff was amazing! The service was super fast and helpful. The appetizers were delicious and the lasagna was the best we've ever had! They had us in the back room which was great so we could have time with just our friends and family! They made the whole night perfect for us! We can't wait to come back again soon! read more

Took my girlfriend there for her birthday. Add an amazing experience they're pizza is the best. Very friendly staff will definitely recommend this place read more

Went for happy hour today. Some good deals regarding food and drinks for low prices. Excellent service. Only thing to be aware of is they only serve happy hour in the bar - it's a small (but nice) bar with lots of TVs and therefore kinda loud - can be difficult to talk. But otherwise quite enjoyable. See pictures for happy hour food and menu read more

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It's been a while since I dined at the Union Hotel and it's safe to say that the food is still delicious. Mostly known for their great pizzas, their Italian dishes are equally as good. The service was excellent and the restaurant is very nice inside. read more

Union Hotel Restaurant - Chicken Parmesan - Italian Near Me - Santa Rosa, California

I decided to take my cousin there for lunch. We went to the front desk and said table for two. The man just stared at us without saying anything. We are not asking table for two at the White House! We sat there for ten minutes. He showed us our table. A few minutes later he walked by and threw the special of the day on the table and kept walking. We were hoping he was anything near management. We waited 30 minutes to place an order. The waitress was nice and efficient. We left right past the man with the white hair and he said nothing like thank you for coming or have a good day. If he is not near retirement he needs to sign up early or take a course on how to keep customers coming back. We will never go again. read more

I'll preface this by saying my last experience with Union Hotel more than 10 years ago was... unpleasant. This time around wasn't exactly bad, but given the caliber of Italian restaurants around town, I'd just call this place very, "whelming." I had the beef stew with polenta. It was pretty flavorful to be honest, *especially* if you *really* like the taste of red wine. But the meat and veggies were still pretty chewy and firm respectively for a stew. The combination pizza we shared was piled high with fresh veggies that stayed crisp on a nice crust with a notably sweet tomato sauce. And the garden salad we had was good; the beans on it were surprisingly tasty. So objectively, the meal we had was perfectly fine. But that's the problem, it was just fine. Nothing really stands out or is unique from what we had. Santa Rosa has some of the best Italian restaurants I've ever been to, with some of them being the best restaurants I've ever been to, full stop. Union Hotel is inoffensive, but honestly nothing really special. read more

Union Hotel Restaurant - Combination pizza. Veggies were fresh and crispy - Italian Near Me - Santa Rosa, California

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The last couple months we had great dinner and lunch with our neighbors and were impressed with quality food and heart warming service. Hence, we thought it would be safe to bring our guests from overseas there on June 15th after touring around the Bay Area. We were party of seven and had ordered various entrees and appetizers out of which double orders on prime rib and New York steak. Prime rib came out good, but the New York steak were way over cooked. Others ordered pasta and the sauce was watery. The most bothering part was the server's attitude. After we got to the table, it took a long while to bring a stack of glasses with a jar of water without serving and not asking if we need to order other drinks. The way she served the dishes were by sudden sliding in between the guests and POUNDING onto the table Every Time. All Italian restaurants we have been to wouldn't ask to pay for extra breadsticks after first serving. We were told we have to pay for $3 for extra 3 pcs of bread sticks. It's only a trivial 1% out of $385 we spent there and we just paid for it. Understand it's the standard across the board to precharge 20% gratuity for a big party. However, it doesn't reflect the service that it's delivered. Not only I apologized to our guests for my poor pick, I also feel sorry for an extreme negative representation of our home town Santa Rosa. read more

Great warm and cozy ambiance on a rainy night! Got seated right next to the fireplace, nice. The woman serving was awesome so fast and in an excellent mood. The food was good, I can see why chefs in the area come here to get the half chicken. read more

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We ate out at the Union Hotel last night. It was easy to make reservations on their website we were looking for somewhere to eat at 5:30pm made reservations at 6:15pm. Hosts were very nice. Our server was Luis ( sorry if I misspelled). I ordered the chicken parmigiana with polenta rather than pasta. The polenta tasted so creamy. I wondered if they used mascarpone cheese in it? It was delicious as was the chicken. The breading was light and fluffy, the mozzarella was a light crisp on it with just the right amount of sauce. I had minestrone soup a cup and it was all veggie!! Luis was very attentive a very good waiter. Ambiance was nice we sat in a booth where the fireplace was. I was glad to see booths in the restaurant as so many offer hard chairs only with cold temps. The temperature was very nice. The drinks appetizers and entrees came out very quickly. I saved most of my dinner because guys you know I wanted to try the tiramisu. It was a good portion and tasted very authentic. Give them a try if you can't decide where to eat there's a lot of great options on the menu! * the drink is an old fashion. read more

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Food has picked up over the last year. We love the tiny bar atmosphere. Lots of locals dining. The Thursday night pizza deal is the best around! Our go to in the neighborhood! read more

A couple of friends and I were searching for a decent happy hour with some variety of food and drinks. Union Hotel met our drink desires with a decent beer selection, a margarita, and some wines. The food selection was also decent with some small bites on the menu, along with a western bacon cheeseburger. Let's just say this hour was happy. We got some "petite pizzas" to start off and then ordered some meatballs and the burger. There are even a couple more items I'd like to go back and try next time. The prices were on point and our waitress was very friendly and accommodating. I would definitely come back here for another after work happy hour. read more

Union Hotel Restaurant - Italian Near Me - Santa Rosa, California