Colin was fantastic! He listened to my needs, showed me the perfect car, and explained all the features. The buying process was smooth and efficient. I appreciate his honesty and transparency. I'll definitely be back for my next vehicle. read more

Currently working through tax fraud with Starwood. My husband has done a handful of 1099 custom car work for these guys and unfortunately has been hit with an IRS slap in the face with more than 180k unaccounted for funds that he never did work for. We've completed a written and notarized statement that could jeopardize this entire company at the expense of poor handling of this situation. BE CAREFUL doing business with these guys! read more

I bought a 2015 E550 Coupe here a month ago and was treated professionally by Chris. Everything was handled over the phone and e-mail so all I had to do was take delivery. I highly recommend Starwood read more

When I was shopping for all of my other cars, I've seen their name pop up quiet a few times but the only reason why I never bought from them was because I figured they might be another sleazy car dealership. I was in the market for an Audi R8 and I came across one that was very appealing in Starwood's inventory. I figured I'd give them a shot but I wasn't going to give them a 2nd chance if they screwed up or made me feel uncomfortable. Everyone from the sales rep (Benny) to the financial dept (Klint) to the sales manager (Justin), were all very professional and transparent with every step. They went above and beyond their means to accommodate my needs. This won't be my last time shopping from them. Great deals and a quality inventory. read more

Starwood Motors - Car Dealers Near Me - Farmers Branch, Texas

Had a PPI done, dropped the car off with no engine light picked it up with an engine light, and shut off driving home due to low oil NEVER HAD ISSUES PRIOR. When picked up I saw the engine light, asked what it was and they lied saying it was because they turned the car off too soon and the computer didn't like that. Then the next day lies to the PPI purchaser saying something was wrong with the car when they said to my face there was no engine code. They are blatant liars do not do business with them scammers. read more

YES! Starwood is the real deal. I took a 2005 TJ in for an overhaul and Jordan nailed it. No upsell, no nonsense. He listened to what I wanted, gave me options, and then executed. The TJ turned out better than I expected, I love it! I love it so much, in fact, that 2 weeks later I came back and bought a 'Starwood Jeep' to compliment my fleet! Jordan got the deal started, and Madeline took it over the finish line. If you've ever done custom and or/high end cars, you know how scary it is to drop it off. It's art. Does the artist have the same vision as you? For me, Starwood NAILED IT. Thank you both so much! Jordan and Madeline Rock! read more

Buyers beware...bought a $130,000 2006 Hummer H1 from them and found out that the whole ABS system was removed by the previous owner. They were going to help resolve this, but now no one will return my calls or take my calls. Now $10,000 EXTRA out of my pocket. CROOKED STEALERSHIP!!! DO NOT BUY FROM THEM!!! WATCH out for BRYCE!!! No return calls for a month. read more

Starwood Motors - Texts from Bryce - Car Dealers Near Me - Farmers Branch, Texas

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Purchased my second car with Starwood Motors in May (an Audi). Kevin Courtney was an exceptional salesman. The management (Gordon H.) the financial department and sales team all treated me with professionalism from start to finish....they made the process so efficient. No waiting 6 hours to close a deal and spending your day at a dealership. If you want professional, courteous and efficient service Starwood is the place. They have my business today and always... read more

Ordered a 2008 Ferrari F430 spider sight unseen. The sales person, Stephen R, went over the car in every detail and sent me pictures, service records and all factory info. The car was delivered to me in CA as promised and the condition was as nice as he promised. There was a delay in getting me the title but I was told it was because they use a third party to handle out of state paperwork. All and all it was very easy, epically being half way across the Country. I would recommend Starwood Motors to anyone, great customer support from sales team, great selection of cars and reasonable pricing. Doug read more

If you want a nice fancy expensive car, used, then this is the place to go. I loved walking around the show room and seeing Ferraris, Mazeratis, Bentlys and the like. I wish I could have test drove them. I didn't ask to, maybe next time I will. My roommate found the car of his dreams on the internet. A 1991 Nissan 300ZX. So, after much negotiation by phone and email, we made the trek to Dallas to check it out. Our salesman, Stephen, was very nice and mostly helpful. There was a few things aout the car he didn't know so some of the other guys that work there came over to help. We did notice an oil leak so they took it to the shop and checked it out. They then gave us a $500 voucher to fix it. Signed some paperwork and the car was ours. The problem is the ad for the car said it was 100% healthy. We have, of course, discovered that is not the truth and the car is going to need lots of TLC. This was disappointing, but we learned a valuable lesson about getting the car inspected before buying, no matter how fancy the dealership is. read more

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Bought a Kevlar coated Jeep two years ago. Loved it, it was amazing. One year in, the paint started fading. Now, the paint is peeling off the Kevlar coating. Called them twice. Emailed once, no replies or returned calls. While their product looks fantastic, it doesn't last. Extremely dissatisfied. read more

Piss poor customer service, all vehicles seem to have "a story" behind them on why this or that is missing or broken. Their ads are flat out bait and switch and or lies. Shop elsewhere....anywhere else. I sure even Clay Cooley is less cheesy than this dealer. read more

Amazing after every truthful customer experience some friend or employee follows up with a raving review of this place. They must have to work 24/7 to keep up with the damage control. I don't see how this place stays in business. I wish I would have seen all the reviews about this place before I wasted all that money on a shiny POS. Richard S. I'm sure it was totally on the up and when you worked at Starwood! GET OFF THE GAS WITH THAT BS! read more

Worked with Justin Wilcher in June 2016 (month prior to this review) and will say it's one of the best car buying experiences I've ever had. Bought a practically new C7 at a great price, got a fair deal on my trade, and dealer-verified the car was in excellent shape. Not sure why Justin Wilcher got such a negative review because my experience was the exact opposite. From scheduling test drives, inspection inside and out, having even the slightest things addressed, and eventually purchased the car. I would highly recommend Starwood Motors. read more

I purchased 8 high end cars in my lifetime and this was, without question, the worst experience I've had. The sales manager I dealt with was professional, but the car was not what I expected. I purchased a Maserati and when the car arrived, it was: 1) filthy; 2) did not have a spare tire (expensive to replace); 3) missing the second set of keys (also expensive to replace - was told there was a second key and when I asked for reimbursement for a second key I was told that it was not included in their "general disclaimer"); and 4) had no owners manual. This is truly a "BUYER BEWARE" dealership and I will not buy from them ever again. read more

First called to ask about a car and the guy who answered was very dry and not friendly at all, next day email sent and never got response back, wow! No worries someone else got my business. read more

As an out-of state buyer - I found a jeep online and started the buying process only to be told that Jeep was in another State and would take weeks to get it back. Inventory control seems loose. The dealer did have a jeep similar and made it available. The buying process at the dealer for pick up was long, and the paperwork was slow and the deliver process sucked. The dealer barely walked me through the vehicle. It has been several months and I still don't have my plates. My advice - buy local and avoid Starwood Motors of Dallas read more

I purchased a 2015 Porsche 911 C4 GTS from Starwood around Christmas time in 2015. I have never purchased a car, especially one this expensive, out of state before so I was leary. Nevertheless, I wanted an all wheel drive 911 GTS and there was none in my area, so I decided to give them a call. I first saw the car on Ebay and the ad said it was certified pre-owned, but when I called them I found out it was not on the Porsche CPO program at all. I was disappionted but the salesman Kevin Hampton assured me that the car will exceed my expectations. Given the low mileage and clean Carfax records, I took a chance on not getting a PPI. I negotiated a delivered price, it was accepted, and Kevin went over the process and timelines for an out-of-state purchase. For the next two weeks, He was responsive to all my questions and emails. The promises were overall kept. The car was delivered in enclosed transport just little over a week after I wired the funds, and the title transfer documents around two weeks after the car. The car was in great condition overall, except the front bumper had a light 2 inch scrape at the bottom, and this was not disclosed during the sell. This was not visible unless you stick your head under the bumper but I complained anyway and Kevin and I agreed on a resolution. Overall my experience with Starwood Motors and Kevin Hampton was satisfactory. read more

Can't speak to the other reviews here, but I purchased a luxury car from them, which they had consigned. Being an out of state buyer, Kevin was extremely professional and easy to work with. We agreed on a price, after which I flew in to see the car and complete the paperwork. The whole process was a breeze, and they ensured the car was delivered to me within the week. Subsequent follow ups on title and missing key have been excellent as well! Keep up the good work folks. read more

Had a great experience buying a 12-year-old Porsche 911 Turbo here from Stephen R. Since I am in CA, there were a number of things I had to rely on Starwood and Stephen to handle, including taking the car for a prepurchase inspection and getting some presale maintenance done. They even agreed to hold the car until I was able to fly down to pick it up. It was an excellent experience all around, even though the car I purchased was probably among the cheapest they had in stock. Recommended. read more

We bought a jeep from Starwood Motors in 2016 and since then we have basically paid more money to fix the countless issues the car has had than we paid for the car itself. After taking it to many different shops over the years, every car mechanic has told us the same thing: the jeep was not rebuilt properly to withstand the huge tires Starwood Motors put on it. So basically, Starwood Motors takes a regular jeep, puts some cool paint on it and massive tires that the car is not designed to handle and sells it without mechanically changing a thing. We have taken this car "off-roading" maybe twice, it's driven very minimally on roads that are in great condition, and it is serviced all the time. There is no reason it should have this many issues. For example, and what sparked me to finally write this review, we brought the jeep in today to have the snow tires taken off and now the car is spending the next few days in the shop to fix issues with the steering and the front shocks (a $2000 job). I could go into detail about the dozen other repairs we've had done in the last 4 years, but this review would never end if I did. The point of this review is that buying a car from Starwood Motors will be your largest WASTE OF MONEY and the car won't be able to do what's described on their website. Take your business anywhere else. read more

In Dallas this week from out of town. My wife and I walked into the building and there was a guy and girl talking at the front desk. Both employees. Looked at a Lambo not 20 feet away from the desk. Neither said a word to us. You might expect this kind of pretentious behavior if someone rolled up in a busted up beater but we actually pulled up in a new Range Rover. We acually came down to Dallas from Springfield, MO to view a custom Jeep known as Bandit. We were also interested in other foreign sports cars hence the Lambo we were looking at. Decided maybe somehow they didn't see us. Went into the showroom which is a warehouse. Walked by several offices on our way into the showroom with guys that obviously work at Starwood and not one of them looked our way. Got into the showroom and saw a guy with headphones so I asked him where Bandit was. He said i don't know it's usually parked outside. Maybe it's next door getting worked on. Ok. Well no one else ever showed up to help us and the guy in the showroom obviously wasn't that interested in trying to find out where Bandit was so i guess I will try to find one somewhere else. Incredible noone ever even tried to earn my business here. Oh well I guess Starwood motors has all they can handle. Will gladly take my $$$ elsewhere. Wouldn't recommend this place to anyone. read more

I have never tried so hard to give someone my hard earned money but apparently they are rolling in it because I couldn't even get more than a one email response to my inquiry and then radio silence. So I think I just got a bad apple in the bunch and reach out to Jordan Hail the Customs Sales Director letting him know that I inquired about a vehicle but then the person at Starwood went unresponsive. He said he would look into what happened but then answered the questions I had asked in an email and asked if we could talk live. I responded with a few additional questions and told him I would call him that afternoon - which I did and nobody answered. I followed up with two more emails letting him know I called and then repeated the question I was going to ask in our call. Neither email was acknowledged or replied to. I then decided to check Yelp to see if I was the only one having a problem with Starwood and I am sure glad I did! Sad situation really. read more

I purchased my Chrysler Town & Country from Starwood 9 months ago and loved the whole process. It was the fastest finance process I have ever seen and was super easy to do with my 2 yr old and I was 8 months pregnant. The office and staff felt so professional, but also made me feel relaxed. My car was ready for me afterward and in pristine condition. By far the best car buying experience I have ever had. read more

This is the first vehicle purchase I have made with Starwood, but I would highly recommend them. Their photos and description of the truck I bought (a Ford F350 King Ranch) were accurate and the price was fair, considering it is a hard truck to source. There was a delay in delivering it, through no fault of their own but due to bad weather. The sales manager, Scott Wilde, has been very responsive even after the sale. Good people, not a common thing in the car business. read more

Excellent customer service and a great deal!! Thanks Justin Wilcher

I just purchased one of these - its not LINEX nor Kevlar and doesn't carry any warranty on the liner - mine has discoloring on the hood and doors - looks like SH*** - and NO LINEX dealer will fix it If I had to do over wouldn't buy anything from Starwood Motors read more

Bought a beautiful JaguarXF from Benny Lane of Starwood Motirs. Great prices, Great service and great people I'd buy another car there In a heart beat read more

In my opinion, these guys are scammers. I would NEVER EVER buy another car without going over it with a fine-tooth comb from Starwood or from Justin Wilcher. I bought a 2012 BMW X5 with 33,000 miles from him, but it was supposed to be pristine. It turned out, when the car reached me 2,000 miles away, that the entire bottom part of all 4 doors is full of tiny paint-chips missing . They were not easily noticeable because they polished the car so well that the sides were like a mirror, so they reflected the pavement underneath, which has darker and lighter spots, so this made the chips unnoticeable unless you looked at them really closely. The cause of the missing paint chips is that the previous owner put on wheels that are wider than spec, and they throw up tiny rocks and other debris as you drive, which chip away at the paint. I don't see how the guy that detailed the car could not have seen them (basically I'm saying he had to have seen them), which means that the dealership knew about them, yet they did NOT disclose them when listing the car. No wonder they had to resort to selling it online to a trusting, unsuspecting sucker like me. Once the car was mine, what could I do? When I explained to Justin how the chips came to be and why they were not easy to notice when the car was picked up, he stopped replying to me altogether - very professional of him. Until that point, he kept replying saying that they must have been caused since, which was impossible. Live and learn; never buy a car unseen, much less from people like them. I guess the other reviewers were right. I wish I had researched these guys before buying it. read more

I'm writing this negative review because buyers should know that, although they sell exotic cars, the unprofessional salesmen play games like a typical used car lot. I had a very bad experience with this dealership. I purchased a set of wheels (rims + tires)for my Ferrari and the next day they called me and told me that they removed the tires and gave the tires to another customer. On top of that, they insisted to sell me just the rims without the tires after I already paid them full price! I am very disappointed because they took my money first and played these used car salesman games. Then they put the wheels on ebay for more money. Buyers Beware! read more

We purchased a used Range Rover from them and from start to finish the process was seamless and easy. They went above and beyond to help us transport the car to TN and again went over and above when we found a slight issue with the car. I would recommend them wholeheartedly. read more

I own several cars from luxurious cars to normal cars and I purchased one vehicle from Starwood motors it was a Jeep Wrangler completely customized from the ground up and as nice as it looks it doesn't change how easily most of the things broke on it when I never took the car off roading and babied it. I think one of the main problems with Starwood motors is how they don't care whatsoever about customer service or making sure the customer is happy I sense that all they want is money and they don't care what's wrong with your car if you don't live in state and they don't feel the need to help you out if you're out of state I ran into many issues with this Jeep and now even the Kevlar paint is peeling off which is absolutely outrageous. I feel scammed by this company and I highly recommend that anyone that reads this should honestly save yourself the headache and pain and not spend your money here buy your car somewhere else they will rip you off! read more

I attempted to work a deal on RR LR Sport. Like others who have interacted with Starwood, I have owned or own several other higher end autos. I have purchased locally and across the nation. I tried emailing the Starwood site directly and through Cars.com but received no response. A few days later and after no response, I Called Brianne Forrest; who picked up and was very nice. I filled out her paperwork for a trade; then received no response from her. I emailed her after a couple of days and received a short response. I emailed her immediately, yet no response for several days again. I then called and left a VM on the GM's cell, Gordon Holt. No response from Gordon, which is another example of unprofessional behavior. If you don't want to do a deal, simply say so. Common courtesy isn't so common. Apparently, Starwood time is much more important than a potential customer. Having owned and started many companies over the years, this behavior comes from the top, consequently I would think ownership behaves in the same manner. I have seen how success affects some people in that they forget where they came from and how they had to hustle to build a business. The fall is so much quicker than the rise. Little things matter and quickly spread to bring a company down. The car would likely be in my garage had there actually been some semblance of customer service. Previously I was a partner in a sizable company in Dallas as well as having many friends in the DFW area. Assuredly I will share my bad experience. read more

On my previous review, I mentioned the deal went from great to bad because the books and manual that were promised me was not send for my Porsche turbo. The company hired the right person this time Erin Mc Cabe, because she wrote to me and set things right. Erin saw what had happened to my transaction and ordered a new set of books and manual. I just received the books today as promised. What a refreshing way to treat their customer with this kind of follow up service. I believe this company is trying very hard to do the right thing as to make sure all their transactions are all positive for their customers. I will certainly trust Erin to buy from them again! Erin is the best in that she also follows up with emails to communicate with her clients. I will not hestitae to recommend her! The company is lucky to have her on board! read more

I am an experienced car buyer, race car builder, and I am particular. I am also very clear about my expectations on the condition of a car. The car in question was a 2007 Mercedes Benz SL65. I asked a lot of questions, asked for detailed photos, and spent two weeks clarifying things. Even though they would not let me talk to the previous owner who traded the car in for another vehicle they had, I eventually was able to find him, and call him. The former owner of the SL65 said to STAY AWAY from this dealer, because he really was sold a lemon of a modified truck. He said that most of the modifications to the truck he bought were done poorly, and the truck was put back together with a lot of hidden stuff broken or just plain missing. There were thousands of dollars to repair just what the dealer could even find wrong. He warned me to stay away. I DID NOT LISTEN. ----BIG MISTAKE ! I put the deal together based on how Sonny B. (sales / manager) described the car. I then flew down from Wisconsin to Dallas in order to drive the car back, and to view the car before money changed hands. In the first 4 minutes, I found 8 major flaws that were never mentioned over the phone or e-mail. Over the next 3 hours I came up with 6 more problems! I spent a lot of time on the phone talking to my dealer back in Chicago to access the costs and importance of the issues. Total came to around $6,500. A couple things I found were not so easy to see, but most were in plain view !!! I showed him the damage, and offered to still by the car at $5,000 less so at least the major issues could be repaired. Sonny said they could magically fix everything for only $1,000 and that is the most he would adjust the price. Even though I bought a one-way ticket, and was stranded in Dallas, I told him to take me back to the hotel. NO DEAL. I have been around car dealers most of my life, and have worked at a couple of reputable Mercedes dealers. Starwood Motors is purely a shine an sell dealer. There are no qualified people on staff that I saw, or on the property that have any repair or modification abilities. They buy desirable model cars and trucks at auction or elsewhere at a really low price (due to problems), Armor-All them to death, take cool pictures, and then FLIP them for $10,000 - $20,000 more. $10,000 can get you a lot a vacuuming, waxing and Armor-all. The car looked great on e-bay and on their web site, but the pictures avoided a lot of damage and abuse. Sonny, along with some other employees were very ignorant on a many issues, and they hid behind this ignorance when confronted. This is a dealer you want to run away from no matter how much you like a car that they have. On the bright side, since I was stranded there in Dallas, I decided to look around at other SL65 options, and make some calls on other cars I had considered in that area. As if it were fate, a Mercedes dealer just 4 miles from where I was staying, just brought in almost the exact car in on trade that afternoon from a very good client. Not only was the car flawless, it had only 4500 miles on it, and a warranty! The dealer brought the car to me, so I could look at it, and let me drive it back to the dealership. They told me the full history on the car, backed everything up with documents, gave me the previous owner info and more! Before I even agreed to buy the car, I told them of my situation, and they gave me a rental Mercedes for the night so I could get around! They helped me find a nicer place to stay, and all the great places to eat in town. The next day the deal was done and the money wired. I drove up to the dealer to find the car perfectly spotless and waiting for me in the delivery area. The dealer was Park Place Mercedes of Dallas! This horrible situation was completely turned around. I have never had a better car buying experience than with Park Place Mercedes. Kelly and Randy were the best! And STARWOOD MOTORS IS THE WORST. (in my opinion) read more

I purchased a new, custom 2013 Jeep from Starwood Motors a couple of years ago (sales process was smooth and uneventful) and recently had issues with the drivetrain, specifically the four-wheel drive. I took the Jeep to my custom car builder to have him take a look and discovered the following. All are the direct result of the aftermarket modifications done to the vehicle by Starwood and their failure to properly install components relative to the lift kit. 1. Four wheel drive would not properly engage - grinding sound from front differential which was the result of the lift not being properly completed. Rubber boot basically was cooked because when Starwood lifted the Jeep they failed to install the spacers on the body to accommodate the new angle of the shaft which put it too close to the exhaust and all grease was lost. Had to replace driveshaft and install the correct spacers to accommodate the proper exhaust spacing. 2. Starwood changed the tire and wheel size as part of the custom modifications but did not replace the gears to properly accommodate the new tire/wheel size. Dyno tests showed the vehicle producing only 167hp at the rear tires due in part to the stock gear ratio which is incorrect for the modified tire/wheel size. Had to replace gears to properly match engine to tire/wheel size. This is likely also a contributor to the substandard fuel mileage that has averaged 9.5 - 10 MPG since I purchased it. 3. Starwood installed a Skytracker lift kit which included all new shocks for the Jeep as well as the aforementioned spacers that were not installed. The shocks installed were not the right length for the lift that was installed which left no travel should the Jeep be driven over uneven ground. One shock broke as a result and all had to be replaced due to incorrect length relative to lift. Bottom line - they create a wonderful looking custom Jeep and charge a premium price for it but my experience is that they failed to properly complete the work on the drivetrain which has resulted in substandard performance and failure of parts of the drivetrain they installed. None of this is obvious until you actually use the Jeep like a Jeep. If you only drive it down the highway you may never encounter any similar issues. You will however, likely experience terrible fuel economy, lack of power when attempting to overtake and lots of thumbs up from other motorists. read more

I was looking to buy a Maserati GT that I saw online and look very good on the Pictures. I decided to e-mail Gordon Holt how was the person that was on the sale contact, I told him that I was interested on the car but currently out of town and that I was planning to come over to Dallas and take a look of the car, he immediately lose interest and told me that I don't really need to see the car since this is a practically brand new car........ really he want me to take his word for it on a 150K car???? After he realized that I was not willing to buy the car without see it he stops replaying. I decided to give it a shot to them just because I really like the car so I contact Kevin Hampton and came over the show room to see the car. I'm not sure if you need to show up dressing like a James Bond to be taken seriously, because starting from the secretary on the front desk give me the look of what the hell are you doing here, then she call Kevin. What a D-bag, the all-time he was looking his phone while he was with me, told them that I was looking for a Maserati GT but I like the Carrera too and he said "well usually clients come looking for an specific car not to see all the cars in the show room"....... Really? So if I want to buy another car in the show room I've to exit and enter the show room again? And are you really going to tell me how to spend my money. After a pain full conversation I feel like a dentist pulling teeth when I asks questions about the car he said "We are no Maserati dealers so this is what we have there is maybe others cars out there but this is what we have". Long story short I walked out the place and buy the car from another dealership. I wonder why they do most of their business online because face to face interaction is not a pleasant experience. read more