We hired UMS to move my mom from California to Arizona. It started amazing: great communication and accommodation from Shay, reasonable pricing, and quick turnaround time to get our belongings from point A to B. The great service stopped on moving day. Juan was dismissive and rude to my mom and pressured us to leave a 5-star yelp review at the end. He and his crew were rushed with packing up the truck and put tape on finished wood. They did not consult with us before charging us for some packing materials that we actually did not even see them use. I contacted UMS two days later and spoke to Amber regarding a delivery date. We were promised 1-5 days for delivery. Amber would say she would check on a date and never call back. I emailed Shay, who at first said she would work on it but then she ignored me as well. I would be more than happy to post the emails that go along with these conversations. The company did not respond to me until I called again 7 days after and Amber finally told me they would be delivering the next day. My mom's items were delivered in a different truck than they were placed in. Jose and his crew were very friendly and professional with my mom but they did drop a load of boxes on the way in. Boxes arrived damaged and several items were missing. Some items that were packed up in protective wrap were delivered unwrapped. I was told by Amber they would account for all items before coming off the truck but the crew did not do that. It got even worse after opening the boxes and discovering multiple broken items. Furniture was delivered damaged and/or broken. My mom's disability scooter is damaged and will not start. We had to spend quite a bit of money to purchase items for my medically disabled mom to function because we did not know when the items would be delivered and missing/damaged items because of UMS. Using UMS ended of becoming nothing short of a nightmare and we still have yet to hear from the company regarding any of this. read more

The team at United Moving Solutions are amazing. If I could give them 10 stars, I would. We were paired up with them by chance when we chose Colonial Van lines to coordinate our move from California to Utah. We did not know at the time that Colonial contracted out so we ended up with United. If we could do it all over again my husband and I would have never chose to use Colonial and just went with United right off the bat. Mickey and Nester showed up to pack our truck. Colonial made a huge mistake with our inventory list and the guys were left to clean up the mess Colonial made. Mickey and Nester were true professionals and handled our items with care and respect and packed every item into the truck precisely and carefully. They kept us informed on everything we needed to know about how we would be receiving our items, where they were, how much our truck weighed, etc. meanwhile there was nothing but silence from Colonial. Vlad, the owner of United is kind and extremely customer service oriented. He communicated with my husband and I about when our stuff was delivered and where it was at. Again, Colonial was nowhere to be found but United was there. Allejandro and his partner (didn't get his name) were also fabulous. They called us when they were 30 minutes from our home, showed up right on time and put everything back together while also kindly and patiently dealing with my husband and my frustration. Do yourself a favor and use this company if you have a big move planned. We appreciate the men and women at United who have been more than accommodating and helpful during this very chaotic and stressful time. Thank you United!!! read more

My 1st time dealing With a local Moving company that does long distance. Trust me it wasn't easy I worried my furniture and payment. Lol 1st want to thank Shay for help me and being patience with me thru process of quote and my furniture of last year Oct 2021 I book my reservation and put a $200.00 deposit fee, because I was making sure I wanted to move From Vegas to Houston March 1st 2022 please get quote in advance it might be reasonable and ask for Shay I recommended Shay. Now picking up my it was smooth and little bit rocky some miss communication but it all worked do to paperwork please read and might be some extra fee once the paperwork get to the office from truck driver that tell you what's on policy and your items on your paperwork please. ((Pick up truck driver and helper's was cool)) Now keep in my items did not show on the 14 days I call and spoke to Amber- dispatch to see what's going on with I've been very patience waiting for my furniture Amber told me it will be here on March 22,2022 I told her it going to be a storm/ tornado coming thru Texas 03/21 or3/22. Finally on drop off March 22 truck drivers/helper: JOEY MONTALVO AND DAVONTE JACOBS REAL COOL PEOPLES HAVES EXCELLENT CUSTOMER SERVICE MAKING SURE MY FURNITURE, TV & ETC... WOULD NOT GET DAMAGE OR BROKE . DAVONTE AND JOEY BOTH ASSEMBLE MY QUEEN SIZE BED FRAMES,MY DRESSER, & COFFEE TABLES I RECOMMENDED CUSTOMER TO ASK FOR DAVONTE AND JOEY FOR PICKUP AND DROPPING OFF THANK YOU GUYS YALL VERY HELPFUL AND AWESOME RATING!!!! read more

We have done a lot of moves and United was the best hands down. We facilitated our move through a broker. There were problems with the order in terms of the details of our move with the broker, which they didn't convey to the United team. Thank GOD for United's foreman Brian his two associates Antuan and Devonte. They arrived on scene, expecting one kind of move and encountered a more involved and complicated move. This move could have been a disaster and these three guys, led by Brian, worked through the issues quickly and made it happen as it was expected and beyond. They were total professionals, super cool/great can-do attitudes. Super friendly, a pleasure. This was a complicated, big move and these guys got it done, packed and carted in 4 hours. I thought it would take all day!!! They clearly love they do and are very good at what they do. In a world where high level service and professionalism are rare, these guys gave us hope that this kind of experience still exist. Moving is never fun. Again, this move could have been a nightmare because of miscommunication at the broker level. United, (Brian, Auburn and Devonte) saved the day. Use United, and ask for these three men. They are the dream team. Also thank you to Vladimir, the United GM, who showed up on site, to ensure that all was in-order. Awesome! read more

In a world where customer service is a lost art, and a foreign concept to most companies doing business with the public, UMS was a breath of fresh air, and a blast from the past to the days when the customer was king. Rather than leave it at that, I feel it is important to acknowledge the individuals who are the public face of the company. A gentleman named Donny led the crew, accompanied by Ray and Rashawn. They were like machines, and worked ceaselessly until the job was done. No breaks, no slacking. Amazing examples of an old fashioned work ethic so missing these days. Not only did they work like machines, they were polite, conscientious and had great senses of humor, a pleasure to work with. They assumed nothing, and respectfully and courteously asked where every piece of furniture, box and insignificant trinket went, never relegating anything as junk or valueless. Donny was a great pleasure to work with, professional, but not up tight. He was gracious, kind and patient with my 92 year old mother, who was the one being moved in. Ray, in particular, took the time to sit and chat with her, and when they left, she exclaimed " They don't make young men like that anymore". I couldn't agree more. Give these boys a raise, boss, they richly deserve it. Ted Haun, an ecstatic customer. read more

Well, at first, I was happy with what seemed to be a very efficient moving company. Well, fast forward 5 months.... I received my goods from storage and I received a lot of junk!! My end tables, that I paid a fortune for? One table beyond ruined! Garbage now! This company was paid an extra $2,500 to pack my valuables. You guessed it! Junk! Broken glass shelves, missing parts. My Thomas Kinkade oil on canvas? It was thrown into a box with several other pictures!!! Nothing between them! Two pictures were in glass frames-broken! We are missing a total of 11 large boxes (large stickers with my name and phone number on them. How did they get "lost"?), a Kinkade print, golf clubs and so much more! My beautiful formal dining table has no legs now. They took the wheels off a small cooler, but the wheels are missing. I could go on and on, but you catch my drift! Stay clear of them and Colonial Van too! I am beside myself right now! $16,000 paid total for moving and this is how it's taken care of!?!?! Some items were heirlooms and are missing. How do you put a price on those things? I never wrote bad reviews because sometimes people/companies can have an "off" day. This is clearly negligence! They get one star for showing up on time! read more

RUN AWAY, do not walk away from this company. Full of scam artists and rude employees who will hold on to your things in a warehouse for an entire month. The move should've taken at MOST a week from Los Angeles to Denver. Not only did they feed me bullshit excuse after bullshit excuse on why they couldn't deliver my things in a timely manner, they delivered my peloton completely destroyed and claimed they were not at fault, then their insurance offered me THIRTY dollars in compensation. HORRIFIC experience. Oh one more thing, their drivers don't work on weekends (RIDICULOUS for a moving company) so when they say your move will take 7 days, they mean 7 business days, and even then they'll take an additional 23 BUSINESS days to get to you. Shay was great in the first call then continued to lie to me for the rest of the experience. Amber was the only nice human at that office, but she was incapable of helping much. Vlad is for lack of a better word, a complete asshole and was rude. Not one person apologized for any of the inconveniences caused by this horrible company. read more

I moved from Las Vegas, NV to Scottsdale, AZ and decided to get another estimate after seeing a few not-so-great reviews with the company that I had scheduled with. I reached out to UNS and Dasha came quickly to do a walk through and she also provided a better rate than the other company. She kept me updated on pickup and delivery times which were all met. On pickup day, I met the movers at my storage unit first and then on to my apartment afterward. The entire move was 2.5 hours which was really fast since they had to wrap my furniture and pack some boxes. This team was fast and professional from start to finish. I received my drop off a couple of weeks later with Randy & Davonte who did an amazing job too! My apartment complex has a cutoff of 9pm, so they arrived a little earlier than expected and had everything moved by that deadline. They were friendly and very helpful getting everything into place in my new apartment. I found this company professional and easy to work with, so I would definitely recommend using United Moving Solutions for your move! read more

I would like to give a huge thank you to United Moving Solutions! I was burned badly by a previous moving company. Shay in the sales department held my hand a reassured me every step of the way and her quote for moving from California to Arizona was spot on. Serena in customer service kept me updated before pick up and drop off. Alex and his team did a great job picking up and wrapping all our items and loaded the truck in four and a half hours. Although I would have like to have our drop off sooner, Shay did tell me that it could take 10 days because they ordered new trucks and there was a delay in receiving them. I did tell her that I understood. Mark and Frank delivered on the 10th day, right inside the time window. I challenged them to get it all done before 8pm when they legally had to quit. They unloaded and finished in two and a half hours, 30 minutes before quitting time! Thank you United Solutions for delivering everything that you promised and all items in tact! Jen Plisch read more

I move a lot due to work and this was by far the best and easiest move I have ever experienced. A quick shoutout to Shay who helped me set up everything when I called in, she was helpful and knowledgeable and was able to assist me in setting up an effortless move. The moving crew arrived and time and consisted of Adrian the driver and Alejandro the packer. They made quick work of packing, bubble wrapping and shrink wrapping all of my belongings so that they were safe and secure during transport. At one point Alejandro even found I wallet I had lost about a month ago and returned it with everything, including money, intact. And everything arrived safely at my new home with no damage. Yay! If you are moving and need o hire someone I would highly recommend United Moving Solutions. Make sure to ask for Adrien and Alejandro.they were quick, efficient and knew what they were doing to make sure my stuff arrived with no damage. read more

From introduction to completion, each person I worked with at United Moving Solutions was friendly, courteous, and very professional. Moving by oneself can be a nightmare. Donny and his crew at UMS not only were the ones who made this daunting task possible, they actually made it pleasant. I just moved from my house in Berkeley california where I'd lived for to a new house in Las Vegas. My timeline was tight between needing to be out, and having all my belongings in Las Vegas when I get my keys. Donny and Shay and their teams made it work. Donny and Mark came and professionally wrapped my things, and loaded them. It was a good vibe the whole time. Now we've all made to Las Vegas and I'm in my new house and I'm very satisfied with Donny's leadership and his crew's skills. And I even feel like I may have made some new friends. A* Would highly recommend. read more

After shopping around for a reliable moving company for my interstate move and getting my fair share of misinformation, back-stabbing regarding other companies and extortionist pricing, I selected United Moving Solutions and was very glad that I did. From pick up to delivery their service was professional, honest, thorough, and their time management on point. My antique furniture was given the white glove treatment and delivered in perfect condition. I can't say enough good things about this company, their staff made me feel like a valued customer. A special shout out goes to Traci for her friendly customer service and responsiveness to any questions I had, Latasha who always kept me updated about the delivery, and Vlad whose highly experienced management skills were much appreciated. I highly recommend this company. read more

On April 10, United Moving Solutions came to move my 2400 SF home. I was very anxious about the move. Devonte' and his team of 3 movers assured me that everything would be fine! These guys went out of their way to make me feel comfortable with every item they moved taking care of wrapping and putting my wood items on the truck with ease. I would recommend these guys to anyone. On April 14 my furniture was delivered after some problems with United dispatch. There was no communication between dispatch and myself, as well as other staff. However the drivers that delivered my furniture, Joey Montalvo and Irving Lara was very competent and professional while unloading my furniture and boxes. These 2 guys ( yes only 2)!!! unloaded the truck without any problems in the hot Arizona heat! They worked very hard read more

A one year ago, my son went to France to study. He decided to stay there and live after University. He asked us very much to send him his rare musical instruments and a couple of other things. So, I had to send everything from Phoenix to France. At first, my friends offered their help, but the son needed everything and very urgently. We decided to call real proessionals. We applied to United Moving Solution. Maybe we were lucky, but everything went like clockwork. The container arrived o time, the documents were processed quickly. The guys were very quick, they even didn't refuse if they I asked to do something beyond what was agreed. So all things arrived in France intact and without a single scratch. The son is very happy and i he is happy, then we are happy. Thank you so much for your help. read more

I hired Uniting Moving Solutions on two separate occasions. The office staff is wonderful and professional and does what is needed to help their clients from start to finish. The field guys are responsive, polite, fast, and did an incredible job both times and it was not an easy move by any means. They helped box and wrap very fragile items, and protected practically everything they packed that wasn't boxed already. It was truly amazing how much they were able to "Jenga" into the trucks. They didn't reassemble the big pieces as I didn't ask for that, and it was not part of the contract agreement. They would have if I asked them. I would definitely hire them again, and refer them to my friends anytime! Thank you again! read more

Joey Montalvo and Lupe Hernandez we're amazing people. They were so kind and even though my father who has slight brain damage from an accident kept telling them to move it here and there and they did that for him. iI was very impressed with both men. They had a wonderful personality and a joy to be around. They made it fun!! thank you guys. also, I wanted to thank Shaye G in customer service. She was the most important person in this move because my father who has a bit of brain damage from an accident at his job a while back and shaye worked with him to make this work. She was able to bend the rules slightly just to help him out. If it wasn't for Shaye I wouldn't be able to use the moving company. thank you Shaye. read more

Desperately needed movers for a last-minute schedule change. Shay (sp?) worked with me over the phone to get me scheduled ASAP & even offered a discount. Stress relieved. On the day of, Brian called to let me know their ETA well in advance. Upon arrival, they introduced themselves, assessed the items to be moved and IMMEDIATELY got to work. Brian, Eduardo & Alejandro were great: fast, efficient & very personable. They got my 3bdr apt packed in an hour, and unloaded to the house (ew stairs LOL) in 1.25hrs. Nothing was broken, walls weren't scratched up, and they placed everything where instructed. Would definitely use UMS again & already recommended them to a friend. Only thing: Would I get the same crew? read more

United Moving Solutions was contracted out by Colonial Van Lines. We were extremely impressed with the movers Randy and Ray. Randy was the main point of contact. He was very communicative with us regarding arrival times and delivery times. Randy and Ray were extremely professional the whole way and very friendly. They packed that truck like Tetris masters. I kept wondering if all of our stuff would fit; but, they surprised me. Further, they were exceptionally careful with our furniture by wrapping it in blankets. Also, they were very patient as we were able to direct them in putting the boxes and furniture in the right places. I would highly recommend United Moving Solutions to everyone. read more

I've had unfortunate experiences with different moving companies, both local and the major name brand moving companies and although the job got done, in the end, I always felt that it was a horrendous ordeal. I just happened to stumble upon United Moving Solutions by chance. Vladmir, Brian and Dylan were awesome. They were extremely polite, helpful and professional. They worked extremely hard and took care of my belongings as if it were their own personal items. Let me say that I am truly thankful, grateful and feel lucky to have United Moving Solutions take care of my move. If you're looking for an honest, dependable and reliable company to entrust with your move, then look no further. read more