To keep it very short, I would rather pay hundreds more elsewhere than do business with them again. Funny part of that being that we paid hundreds more by doing business with them... Without getting into the nitty gritty details, the store manager was disrespectful to my wife until I joined her, we ended up paying almost twice as much on materials compared to what we would have elsewhere, and even at that price, he tried weasel out of what he promised he would. My advice, go elsewhere. If you have to work with them, read your contract, and make sure they write down everything you want before you sign anything. read more

Updated 7/11/15 - I spent about $18,000, and personally would not shop there again. And I do not like the way they sell their product, as a "package deal". Good luck trying to get a breakdown on the actual cost of materials only. Also good luck trying to get the name of the materials. They won't give you the actual product or manufacturer name until after you have had the work done....They do everything possible to keep you from shopping elsewhere. And I understand that from a business perspective, but we don't live in that type of world anymore. Their advertising campaign is attractive but my guess is that very few people walk away with paying the advertised prices. The price was increased twice during all the negotiations, and I even had to pay the cabinet installer extra money under the table to get the job done properly. Also, I paid in advance for some custom cabinet work that was never done, and the salesman wouldn't help me get the money back. I am satisfied with the final product, as to the final look, but if I had to do it all over again, I would go elsewhere and gladly pay a little bit more. I will NEVER go to Universal again, and I would not recommend Universal Irvine to anyone. I would instead recommend they go to a big box store (Lowes or Home Depot) , so you know the exact prices, then ask your friends and family for a name of a good contractor to install it all for you. read more

We had a great experience with Universal Carpet. There were some bumps in the road but they agreed to fix or give us a credit which was great customer service. read more

These people are complete rip-offs! They claimed to have a 35% re-stocking fee, when they don't put it in their contract. They also claimed to have stocked all of the wood flooring I was considering BEFORE I ever closed on my house. They also never informed me that my credit was approved and wouldn't allow me to cancel my order within the three days allowed on their contract. DO NOT WORK WITH UNIVERSAL CARPET!!! Like Billy Y. says - they are VERY SHADY. BUYER BEWARE! read more

Terrible sales, service and customer support. The sales people are not transparent and their point of sales system is non existent, so be ready to get lots of paper invoices with scribbles on it. However, their installers are great. They are courteous, professional and do a good job. If you want to buy anything at Universal, know exactly what you want and write everything down. If you're shopping for a deal, you get what you pay for. No returns on special orders. read more

We had vinyl flooring installed throughout our house and it's beautiful. Irena Nissanoff was so helpful getting us coordinated with the entire process. Farzan and crew were hardworking, prompt and did the job in record time. Couldn't be happier with our purchase! read more

If I could give this place zero stars I would. The salesperson showed us one carpet and installed an entirely different carpet! Upon calling them they inexplicably said that they used a different sample of carpet and padding from the one that is actually installed.. what is the point of showing me a sample if you're going to dupe me!? They claim it was the same product but thay was far from the case, they installed paper thin carpet which looked terrible. Inexcusably deplorable behavior, they should really be ashamed of themselves. read more

This company did my families home and they did a really good job with the carpet...we get a lot of compliments on it and everybody thinks we spent a lot more than we did. If you ask for Ali, he will give you a really good deal. We priced similar carpet at the same square footage at a number of other places, and they all wanted two or three times as much money for the same thing. read more

These guys are crooks, they don't have a professional installation crew. They don't tell you how much they are charging you for each item. I had them do my bathroom and some flooring, they gave me an all in price, but refused to give me individual pricing. When I decided not to do some parts, they didn't refund me the items that were not done. They falsified papers to the credit card company, and I hope No one uses them for their own sake. This is truly thievery! read more

We have had nothing but the best service with Mourie at universal carpet. His expertise and patience with us as we have deliberated and designed our flooring choices has been so helpful. He was generous with his time, kind with our young son who has tagged along and full of sage advice. We did shop around a bit before at Home Depot and other stores and appreciated the financing available and no cost for the removal of our original floors (two bonus not offered at Home Depot). We found the prices competitive and the installers very professional and hard working. Overall our experience has been excellent and individualized. read more

Drove all the way from Brea to Irvine by 9:30 am to be ask to come back at 11:30 because they were having a meeting Really Friday morning you are not allowing a customer to shop ? Would never go there !!! read more

Kathy, it was actually the same exact product. Your salesperson gave us a fair quote then later doubled the price. Maybe training your sales team would help. As you can see from all the one star reviews, there is something wrong. read more

We had such a great experience with Universal Carpet 15 years ago we returned this year for our new carpet. Once again we were very please from the sales service, the product, to the expert installation. Sales worked with us to find the best price for the carpet we wanted. We were called prior to installation and after. The installers worked efficiently and carefully. The result was beautiful. We will absolutely be back again the next time we need carpet. read more

I am a real person! I recently had new laminate flooring installed by Universal carpet and couldn't be more satisfied and happier with the results. John was very helpful and after looking a picture of tile I wanted a match for, he picked out the perfect sample. The next day, John brought several samples, including the one I liked, to my home to view. I liked the original. John also came the second day of installation to make sure everything was going as planned. Installation by Miguel was excellent. He was here when he said he would be, kept everything as clean and tidy as possible, and finished when he said he would. The finished floors are seamless and beautiful, exceeding my expectations. Miguel and his assistant were professional and worked tirelessly even though it was a couple of hot days during installation. I highly recommend them! read more

Don't go there! Worst service ever! I came 3 times. The first time, Tony the sales person could not get me a quote. the second time, I got a reduced sale after, Tony talk to the GM (is this an used car sales lot?) The third time, I went back to get my money back, since they called and said that they cannot provide me with the porcelain tile i purchased. In other words, they are selling intems on the floor w/o having it on stock. read more

Richie and Juan did a great job installing carpet into my office. Would highly recommend their services.

The best selection, the kindest staff and the most efficient service!! Loved the whole experience ! I will definitely be back .

I walked in with a sample of a new type of carpet that I couldn't find anywhere. My salesman, Mehrshad was great. He found the carpet I wanted and gave me a great price. He also researched the product and gave me lots of good information so I could feel good about my decision. The carpet looks and feels wonderful. I couldn't be happier! read more

If there were negative stars, this place would get it. WARNING- DO NOT do business with these ppl! Or do it AT YOUR OWN RISK! The absolute worst experience, period! Started off by lying about their unrivaled customer svc, which turned out to be nonexistent. The salesman promised to have the job done by end of week or a 10% off of total per day. He initially refused to put that in writing. When forced to, he scribbled some illegible crap( my fault for not pushing the issue n make him write it out clearly). Workers that showed up turned out to be some subcontractor who spoke little or no English. They were caught substituting the premium padding we ordered for cheap ones, refused to replace it, misaligned the wood floor panels so by the time it got to the bedroom sliding door, the last panel was literally a wedge shape. I called theirs boss and he tried to tell me it's bc my house is not a square. I said I measured it n every room is a perfect square. Its a million dollar beach house n I paid premium price n wanted quality work. He rudely said," that's how it is!" I said I have 5 homes with wood flooring and never ended up with a wedge shaped panel anywhere. I asked him to please come to the site and look for himself. He refused to and ordered the workers to chop up the flow of the floor plan by cutting off the panels at the room entrance and place a strip at the threshold to compensate for the misalignment. The workers missed many wall trimmings n left mist tacked down ill fitted, with some corners too short n others too long so where the trimming strips meet at the corner is too long that the trimming doesn't make contact with the wall. Wrong nails were used so the clean wood trimmings have nails stuck out everywhere. They damaged my antique French brick flooring in the kitchen n admittedly stole an area of bricks removed to be saved, and proclaimed they can't return them bc they sold them! They also took all the extra boxes or flooring we paid for. I reported this to their customer svc and they sent out the same guy! Except who is now a customer svc inspector, but decided today he was "no ingles!" So cannot help me and left! These ppl come with the mindset of how much they can get away with once they get your money, not what a great job they can do for the good money you pay them. Their customer svc dept is a joke. It's more like a brush off dept. they refuse to respond to concerns, are rude, and even refuse to give contact emails when you can't get a hold of anyone by phone, citing,"it's against company policy to give out email addresses." Obviously they don't want email communications as it's evidence of What really happened. "He said, she said" works much better for a company always prepared for trouble bc they know they are ripping off their customers. Follow up calls to them for the unresolved issues were promptly ignored, until 3 months later when my credit card company went to bat for me and took back the last installment. Now they called n want to send someone out! I told them I had already hired another company and fixed all that , SincE 3 months went by n I had been brushed aside by them. This is a rental property and it cost me many thousands in lost revenue during these months alone, not counting what I paid to repair and redo all the crap universal carpet(aka LA carpet) did. Their reply was a threat to sue me, instead of any form of apology! BRING IT! read more

After shopping around for new carpet for my condo, I decided to go with universal carpet since they had a much better selection, higher quality materials, and competitive prices compared to all other stores I visited (including Home Depot and Lowes). Not to mention they had the nicest showroom store. Home Depot btw said it would take 3 weeks before they could get carpet installed and after adding up all their fees and extras, they cost more too. Not sure about the other reviews here, since my experience with them was excellent. Very professional atmosphere, nice courteous salespeople, and lots to choose from. After choosing the right carpet that fit our budget (on a Friday evening) they had the installers there the next Monday morning to install. They were finished within 4-5 hours and did an excellent job. They even cleaned up all the remnants and scraps. I will definitely be using them again for my next project of upgrading our kitchen. Thank you Universal Carpet. You have gained a loyal customer :) read more

So happy with my Granite counter tops, excellent service and clean work. timely and efficient. They worked with my schedule and cleaned up after they were done. Im not much for writing a review but I thought they deserved it. read more

Would not recommend Universal in Irvine. Had carpet installed only in two bedrooms. At the time of purchase, I stressed that it had to be pet friendly. It is a Mohawk brand labeled pet friendly and it is not. Installation in one room by one installer went well. The other installer chipped the baseboards, left a burn mark in the carpet, and there were paint chips all over the walls. Customer service was contacted, I did what was required and never received any response. They don't answer. Had I known this store was part of LA Carpet, I would have never done business there. Now the seams are starting to really show after only five months. Purchasing carpet from another business that treats people with honesty, respect, been in business many years, and carries high-quality flooring. read more

Excellent services and prices, my sales rep Mehrshad was extremely knowledgeable and helpful. highly recommend this place.

I am a new homeowner, shopped around and found that Universal Carpet had the nicest selection of laminate (wood looking) flooring at the best prices. The job was started and completed in the amount of time they said it would be. I shopped around a lot and I know I got the best deal in town. I would recommend Universal to my friends and family. No issues whatsoever. Pleased customer! read more

I checked a lot of places for carpets. I needed to carpets 5 rooms and stairs. After a lot of search, I met Moses at Universal Carpet. He was very helpful and knowledgable and got me what I wanted and installed it on time. Best of all, they offered the best price. read more

I worked with Tony after speaking with several other companies and I was very pleasantly pleased. He was very straight forward and did not waste my time like other company sales people did more than once. The price was very reasonable and the installers did a very nice job. They finished within the two days as Tony had estimated and the finish work was done very professionally. The only reason I did not go with 5 stars is because the workers left the work area messy after their first day there and then they had Sunday off (which is perfectly fine) but I would have expected them to tidy up since they would not be back the very next morning. Otherwise, excellent service, price and quality of work. read more

My girlfriend and I recently purchased a condo, at the showing we were well aware of the fact that they had a cat inside the condo, but we thought that much of the smell was on the furniture. As soon as we moved in we realized that the smell was in the carpet. After shopping around a bit, my girlfriend and I came into universal carpet looking to replace the carpet with wood or laminate and spoke to a salesperson regarding the flooring, I made sure to mention that my girlfriend is allergic to cat, and that we had to get new flooring in ASAP. The salesperson was very knowledgeable on the flooring, both laminate and hardwood. They had a fantastic selection of both in all sorts of colors and styles. We ended up deciding on a beautiful bright laminate with a touch of red for the main areas of the condo, as well as a dark earthy tone for the bedrooms. Universal carpet understood the urgency of the job and was able to schedule in just under a week. When the workers showed up, they were very nice, and professional. The whole job took just three and a half days, and cost us little more than half of the other two quotes we got. There was no trace of the previous owners cat and there is nothing like walking around on new flooring in our new condo. I cannot wait to come back into universal carpet when I remodel the kitchen. read more

I was a little hesitant at first to hire Universal Carpeting to help me with my kitchen. But a couple of my friends had a great experience with Mr.Tony and they came highly recommended. So I thought I give them a try. Tony was very straight forward, which I really liked and was very respective of my decision and choices. He did a great job with helping me renovate my kitchen with a great discount. Thank you so much, for understanding and bringing my vision to live Tony. read more

Hi just wanted to say that Ali M. with Universal Carpet remodeled my Kitchen from floor to Cabinets to granite. Down time was minimal all the contractors who installed the Cabinets, flooring to the granite were very professional and the work was fantastic. Now if you want a designer who is there for you. Ali M worked so hard for us. The finished product was fantastic. Ali is the guy he will take care of you. read more

We had our upstairs flooring and baseboards installed by Universal and we couldn't be happier. Our installer, Hoss and his team were very thorough and left the area clean daily throughout the job. They did a great job installing the floor and it looks terrific. We would highly recommend Universal and their team for your next flooring project. read more

I've used Universal Carpet for two of my apartments using carpet, vinyl, and tile. John was very responsive and handled all the details. The installers Sanchez and Farzen did quality work. I will use Universal Carpet again for my other apartments. read more

Universal Flooring is the best all around in Orange County. My salesperson Nicki was so professional, honest and helpful when it came to selecting the carpet, tile and quartz for my vanities. She did the measurements herself, gave me the pricing and appropriate discounts (coupon) and held them (with no deposit) until I was ready for install, which took approx. a month's time. The installers of my carpet were awesome young men, they did an excellent job and were fast and courteous. They vacuumed and did all cleanup so I didn't have to do a thing. The quartz install was the same (different installers), however, very professional and courteous - job well done. I will be doing my kitchen in the near future and look forward to working with Nicki on the granite counter tops and tile flooring. I have already referred a friend to Nicki and look forward to referring many more! If you need flooring of any type - see Nicki for the best service in town! read more

This place is the worst. The service is terrible. I ordered carpet from them and they delivered two different loops. I don't think any of these positive posts are real. I wouldn't recommend this place to my worst friend. They will rip you off and sell you junk. read more

Richard Gomez is the man you want to do the perfect job at LA Carpet he goes out and be on his job duets. He is very patient And 100% For the customer. The workers that came to my house to do the job before Richard did a lousy job Did a very sloppy lousy work At 1st I was gonna give LA Carpet the lowest score possible But after what Richard did I have to give LA Carpet the highest score possible Now I can refer people to LA Carpet read more

I had a really good experience with this company! From the guy named Tony who helped me choose the best combinations to go with my kitchen from floors to counter tops I was thoroughly satisfied. The technicians were great and I would recommend them to anyone! read more

The salesperson was friendly, knowledgeable and helpful with our hardwood floor and tile selection. She was not pushy but provided a lot of advise on quality of wood, care, complimentary baseboard etc. She took the time to talk through all the details. The installation was timely, clean (no mess) and perfect for both the hardwood floors and tile. The installers were professional and took good care of the furniture, wall and were attentive to details. We were very happy with the price and the quality of the products and the staff. I would highly recommend this company to anyone looking for flooring. Irvine, CA read more

We were referred to this company through a friend and we have been so happy with everything! We got carpet, laminate and tile installation. Gil (carpet), Eduardo and Jose (tiles), and farzad ( laminate) were all so efficient and detailed. Irena helped us get connected with each installer and was so responsive and attentive to our needs. We love our home! Thank you!!! read more

Universal did my bathroom remodel and I couldn't be happier or more impressed with the job they did. My contractor, Max, was friendly but very professional. He kept me up to date on what he had accomplished each day and what he would be doing next. He did a quality job. I had selected an unusual accent tile and we were both pleased with the way it turned out. I am very happy with my remodeled bathroom and would definitely recommend Universal. read more

Hi guys I want you to read this add before. You guys buying from universal Carpet and. La carpet I was installing cabinets for them they only have paid me half the agreed amounts.jut wanted to let you know that after I finished the job customer gave the balance signed off my paper work but I never received my wages. It has been over 2 months . If they don't pay me by end of this week I have no choice but to take universal carpet to labor board. read more

Two weeks ago, I went there, met a salesman, Tony, picked out some carpet that was installed by Phillipi and was so satisfied that had Tony give me advice about redoing by stairs. He gave me good advice about the material I should use(wood laminate) and it was just installed today by Nick, the installer, who did a superb job. He was professional, polite, efficient and I couldn't be happier with the result. I would use Nick again and recommend him without reservation. Stan M read more