I have my mail goes to Universal Mail in the past 13 years. They are always dependent. I never had mail mixed up with other boxes, which was my issue with the previous mailbox. Kati is so accommodating. I am out of town about 6 months out of a year. Kati sends me the mail and always makes sure that only impotant mail is sent. Best mailbox store I ever had, and I had a few. read more

Universal Mail is the ultimate full service postal business. I needed a p.o. box fifteen years ago and am so grateful to have found Universal Mail. Kati, the owner, is beyond fabulous--personalized service, knowledgeable, an absolute delight to deal with, which I look forward to. If you are dealing with porch pirates here's your answer! I highly recommend! read more

I'm been a customer for over 12 years. Kati the owner is incredibly helpful and always is so organized and efficient which is important to me. I've never had anything lost here! read more

Always great Mail service here and the owner is so wonderful to interact with. Highly recommend!

I pulled into their parking lot and instantly noticed they were yelling at people. The UPS P van was parked in three spots across the handicapped and they instantly said he's allowed to park anyway he wants to I had to run to the Nextdoor building really quick before I mailed off my packages, and I explained that I was coming right back to which they started screaming at me and followed me down the street. I didn't take my business there and left. One of the employees started filming, as if it would somehow deter me from expressing how rude I thought they were. I have never taken the time to leave a yelp review in my life before today, but as a small business owner, the pries herself on customer service to support this establishment again and let everybody know what kind of people are working here. read more

Universal Mail & Business Center - The business - Mailbox Centers Near Me - Studio City, California

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I was in the area, and I had a hard time finding notary services. The UPS store next to it only has notary services at a certain time. At the front desk, everything I needed to get done was available until closing. I was quite happy with how smooth the process went here. read more

Just for customer service alone they get a 20 out of a 1 to 5 reading. Stella and Kateya run this place like a dream! I cannot imagine and cannot even begin to describe the customer service of this place. They take care of their customers. Never once complaining about how many packages I get, or going back to pick up my mail when I forgotten my keys. I love having a mailbox here. I was add another mailbox place for years and just couldn't take the abuse anymore. This place makes me feel like I'm doing business in heaven. I cannot say enough good things. read more

Great and highly recommended location for all your postal needs! Great service and staff!

Super friendly local postal office and place to get all your mailing needs taken care of! I have been renting a P.o. box here for years and they always take good care of their customers! read more

This little gem is a wonderful staple in the silver triangle area of Ventura Blvd. The ladies who work here are always so friendly and reliable. read more

I've had a PO Box here for years. Stella and her team are always helpful and cheerful. I've had notary work done here as well. Awesome company!! read more

Great personal service respectable ladies and they're responsible every single time If there's ever a problem with your delivery they are the first week sure at that they take responsibility and find out what happened I've never had a bad experience there and everybody that goes there seems like they are family read more

I went in with a banker's box of documents to shred, and they were absolutely lovely. This will now be my regular go-to whenever I need the services they offer. At $0.80/lb for shredding, they're the cheapest place around, and the service is amazing! read more

Writing again after 8 years of bliss as a customer of this business. Universal Mail continues to be excellent in every way. Stella and Katya are well-organized: they never confuse one person's mail for another. They offer a wide range of convenient services, such as shredding, key duplication, packing & shipping, and notary service, available right away on a wslk-in basis. I always find one or both of them there, ready to help me with whatever I need. The mailboxes are pretty and retro-looking, which makes it fun to open them. Just an outstanding business. Need a mailbox plus help with the occasional businessy task? Universal is a one-stop shop. Best in the area! read more

What a super special place to find by accident - Kati is just amazing in spoiling her customers - I came in for a notary service and was quickly spoiled - not only was it super easy to accomplish- but Kati assisted me in getting it mailed off along with tracking services! So easy and such great customer care as I witnessed her working with her clients while assisting me - I wish I had a P.O. Box need - I would host it here with out question! You will probably be writing your own 5 star review after your visit here read more

Truly the best for all of your shipping needs! Everyone is always so knowledgeable and helpful. Once you find a place like this, you will never want to go any place else! read more

We have been a customer of Universal Mail for years. We've had a box here and use them for all of our shipping needs. Stella and Katia are absolute GEMS! Not only are they super delightful and welcoming, but they do not miss a beat. With mail and boxes coming in and out like the post office, it's hard to imagine anyone keeping track of anything. Not with these ladies!! Efficiency is their middle name!!! You will be so happy as a patron! read more

Best support staff ever. Excellent pricing and they will inform I if u have mail or not.

When moving to LA 10yrs ago was advised to get a PO Box, I am a resident in the valley. This mailbox was walking distance from a job at the time I scoped it out and have been here ever since. Thank you so much for the last decade of exceptional service. She goes above and beyond and always has our backs! Miss seeing your pops, but knows he is so proud of you and will always be with us there in Spirit thanks again Stella!! Best P.O. Box in the valley!! read more

I can't believe this is my first review of Universal Mail since it's been my PO Box for over a decade, but it's the BEST. Stella and Kateya are wonderful - they are knowledgeable, attentive and willing to go above and beyond. I don't live in the neighborhood, but the drive is worth it since they make all mailing needs so easy. read more

I have been a box holder here for years. I love Stella and Kati so much! They help me with everything from shipping to shredding.

A good neighborhood place. They know your face. Nice ladies.

Not complying with county health requirements for covid. The owner does not wear a mask. I will report to the county. This is not the first time, she doesn't even have one on her to pull up when people walk in. Just doesn't seem to care to follow the health mandate to wear indoors read more

I love this place. I've been a customer for 5 years, and even though it's not convenient to my house anymore, I stick with it because I love the service I received from Stella and Kati. They really make me feel like family by going above and beyond every chance they get. I wish more businesses were run this way, you can tell they really care about their customers. read more

Great place, amazing helpful staff, parking can be tricky but most of the time I find a spot close to park. I highly recommend this place!

I am a long time customer and honestly can say that I like the employees and services provided. However, I can no longer support this business. The simple reason is that the workers there do not wear masks. In the age of COVID, will all have a responsibility to keep each other safe. The conscious choice to not wear masks indicates that while I care about this business, they don't seem to care about me. read more

Stella and Kati are the absolute best! You will not find a more trustworthy place for mail, and shipping packages. Been a customer for years. Small business is the best. Stella, and Kati exemplify that. Thank you Stella, and Kati. read more

This place seriously looks like a bomb went off in it! It's cluttered, it's messy, it's unorganized and it's a total mess and I would lose my mind if I worked here, BUT, they don't seem to mind it and they are always there to help me with any shipping need I have and are reasonably priced and totally friendly. It's definitely one of those "don't judge a store by it's covers of crap everywhere," because if I had, I never would have found a reliable shipping place so close to my house. Good stuff! read more

This place is great except for the lady name Katy. She is very disturbing, always negative about everything, very dirty and unprofessional. There was another woman working there and I'm pretty sure she left because of her. All the people that they have hire in the past leave because of that lady. She always feels threatened from other employees because she has no experience whatsoever besides receiving packages and still cash from her boss. So sad read more

Have been with them since moving from the Laurel Canyon address, way way way back. The owner Stella is not only on top of business wise but an extremely nice woman. The other woman working out front most of the time is a doll! I moved out of the country for a little under a year and they were able to forward all my mail. Received everything! Love this place! read more

Went there during Covid restrictions. Nobody that worked there had masks on. I asked them why they don't have masks. Owner told me it's her store and she can do whatever she wants. And that I need to go elsewhere. I did tell her that I recently had surgery and therefore I need to be careful. She did not care a bit. read more

Best place if you want a pill box notary your keys made fax shipping I love the owners and the employees nicest people ever you know what you're doing you're in and out parking in the back is always available I love it read more

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This place is awesome. Stella and Kati are always so helpful. I wouldn't use anywhere else!

Highly recommend! Mail service that is professional, friendly, and personal.

Universal Mail is the BEST. I've been with them since the mail service on Laurel Canyon changed ownership years ago. So, a long time. The customer service perfect - they care about what you receive (all my deliveries come here), and also what they ship, providing the best advice on methods to ship. They remember all of their customers by name and just are the best people around. read more

I love Stella and Kati - this is the best PO BOX place in Studio City. I have been receiving my mail her for 10+ years. They treat you like family. read more

What happened? I've had a box here for 13 years. My business depends on the mail. It's been through multiple owners... The Russian couple back in the 90's, Mickie from Thailand, Stella - (cluttered, but friendly and somehow very efficient,) and now back to Mickie from Thailand. I don't know what the problem is. Maybe it's because she combined two mailbox places into one space. The whole thing is mailboxes now. But ever since the shift happened, I have been missing mail. LOTS of mail. Customers have called saying they sent me stuff I never received... checks, orders, computer discs etc. My business has dropped significantly. I'm still receiving mai, just not all of it. I even decided to mail 5 letters to myself. It's been over 2 weeks. I've received 4 of them. That's 20% that's still missing. I've spoken with the guys that sort, and Mickie. They all assure me that everything is going in my box. So, where is it? I called the post office. They said I have no recourse since it's a private business mail center. Unfortunately I have tens of thousands of printed items with this address, but I will slowly be transfering to a new place. I guess I had good run while it lasted. :-( read more

I LOVE this place!! They are so friendly and accommodating!! Always go here.. I never go to the post office.. so important to support our local small businesses!! xoxo read more

I have the same problem as others. Missing mail (my kids birthday and Christmas cards). Missing 2 netflix movies (in a month - they cancelled my membership). My niece ismissing her screener movies. I had a box delivered on Friday...went to get it tuesday about 10 minutes before closing and the lady said there was no box. I came back in with the delivery confirmation and told them to find it. At the same time, another worker was on the phone with a customer saying she could not locate a package and to call back when the package guys were there (why wasn't there one there at closing). I call the next morning and Micki says...oh UPS came late after you left and delivered it. I called her bullshit because when I tracked it online, delivery was Friday. They have really gone to shit. I'm all about going after them! read more

I have been here for years and have to say Stella is amazing. I love her. She runs a great business and also has a heart of gold. She cares about her customers. A brief switch in ownership a year or so ago and the place fell apart. I almost left until I walked in one day and there she was. I almost threw myself in her arms in relief. Thanks Stella. You are amazing! read more