When I got home last night, there was one of those notices next to my intercom saying "sorry we…read moremissed you", with their address to go and pick up my package. This is my first time at this UPS. Well, when I walked in today around 12:35 pm, I was nicely greeted by Edwin. He was very pleasant with a nice smile. They also had two other employees working there. He wanted to know how he could help me, so I told him why I was there. He asked to see my ID, looked me up in their system and couldn't find my name. He asked if I had a tracking number and I told him no. I forgot it at home. I asked him to check one more time and he did by telling me that maybe it's in another UPS store. I thanked him for it and walked out. Now I need to go search and see where my package is. Hopefully it's not lost somewhere in the wilderness:-)) They offer many different services here: printing, shipping, copy making services, scanning, to take your photo for your passport/ID, faxing, laminating, P.O. Box mailboxes, notary, shredding, even Amazon returns. It's a very interesting UPS. Shaped kind of like zig-zag. Store was clean, everything was nicely, fully stocked and organized. Depending what you buy, everything has its own price and value. People keep complaining about their parking being full, cramped, but I have been inside this shopping center few times, and never had a problem with their parking. Thank you Edwin, and UPS!

Once a while, I have to go to this place to return a package I have to drop off…read moreAnd every time I am so happy with their service and their efficiency They open as early as 830 and close at 5:30

I am writing to formally document my experience at your location today and to bring it to the…read moreattention of the owner. I visited your store to return three unused items in exchange for the correct ones. The items were in their original condition and there was no valid reason to refuse the return. Nevertheless, your staff declined and required me to purchase what I needed outright, an unnecessary expense that should never have occurred. Additionally, the conduct of your counter staff was unacceptable. Rather than assisting me, they laughed among themselves and directed a rude comment toward me, a paying customer. I responded calmly. I always do. I am not angry. I am precise. And I will not be returning to that location. These individuals obviously hate themselves and their jobs, get better staff. AŚhe!

I've been coming here for business / personal shipping boxes for years. They always have any box /…read morepackaging I need. Great service every time from all the workers, and especially Gina! Above 5 stars!

Very efficient. reasonably priced. Owner is very helpful. She goes out of her way to help with…read moreissues. . -- Mike G.

Needed a live scan done quickly and for a fair price and they delivered! The owner is such a nice…read moreyoung woman! Definitely recommend supporting this place!

This is a five star review for the staff at Studio City Mailboxes, NOT for Fed Ex shipping which…read morecreated the need for so much intervention on their part. I had important documents including a driver's license that needed to be shipped to my son in England, which I sent to be held for pick up. When my son arrived at the pick-up location, he was told by the staff in England that there was a special code he needed or they couldn't release the package (it was sent no signature required, addressed to him, and he had ID.) Knowing how impossible Fed Ex is to deal with, I went in person to Studio City Mailboxes to ask for help. One of the two employees on duty spent over an hour working with me on this before calling Michelle, the manager, who remembered me sending the package and said she would work on it even though she was not presently on duty in the store. It took several days to resolve because no one but Michelle and the staff at Studio City Mailboxes seemed to care or be willing to make any effort to resolve the issue. Michelle spent DAYS contacting Fed Ex, keeping me informed of her process, and even called my son in England to make sure he was ultimately successful picking up his package. Michelle then gave me a courtesy refund of the $70 charge for Fed Ex. I hope that Studio City Mailboxes was not out of pocket for the time and effort they made to resolve an important issue. This is what customer service by humans, not a chatbot, looks like. Both Michelle and her colleague understood the problem (which was not of their making) and the importance of correcting it, and did everything they could think of until it was resolved. They easily could have shrugged and given me the phone number for Fed Ex (which no human answers) but they never put it on me to solve this or to pay for inadequate service. I've been coming to Studio City Mailboxes for years, I've seen the staff, especially Michelle, deal with difficult customers and frustrating situations, and staff has always been courteous, professional, and proactive. I can't express my appreciation enough, staff's work and attitude is why I will keep coming back, 100%

Great place. The employees are always friendly and helpful. Great customer service. They deserve…read moreyour business

The best vocal remedies and wonderful owners who are incredibly helpful-saved me while my voice was…read morerecovering and thanks to them I hit all my notes!

I stopped by this mailbox shop after seeing their sign out front for some specific cough drops --…read moreand not only did they have exactly what I needed, but the owner even let me sample a few other items they carry! Such a fun surprise. The owner and his wife were SO kind, welcoming, and genuinely helpful. You can tell they care about their customers. I walked in for cough drops and walked out feeling like I'd visited a neighborhood gem. Highly recommend!

I just started coming here to drop off my SpeedX packages. It is a full service center located on…read moreVan Nuys Blvd, on the west side of the street just north of Burbank Blvd. *You must enter from the FRONT if you are a customer. My GPS sent me to the back:( Plenty of free street parking in the front. Both Shirley and the young man who work here greeted me as I stepped inside and helped me get my packages off in a timely manner. I am happy to know that they are in my hood and have already been back several times. ~ and that's all I have to say about that...

The newer owners are wonderful! This place is always so friendly, helpful, scan quixkly, help you…read moreclose items if you need a little extra help, and always with a smile! Conveniently located on Van Nuys blvd (near Burbank blvd), easy parking right in front. I get notified super quickly that my items have are on their way!. My new favorite place! They take, DHL, UPS, USPS, FEDEX, and even speedex too, which is harder to find!

I am surprised I haven't done a review on this particular FedEx and I live literally 7 minutes away…read more(driving distance). This is a fully equipped store that handles everything from A to Z. They do a heck of a great job! Been there few times, and their service along with all the items/products never fails. IMPECCABLE! They do Printing, Scanning, Packaging, Shipping, Copying, and a lot more.. Walked in yesterday at 4:30pm and got a genuine, nice greeting with a soft spoken voice who's name is Jane. Right away I asked her if I could use the restroom and she ran to get the key to let me in. Isn't that something? Other people will NOT let you use their restroom. Regardless whether you buy something or not. I needed to laminate a poster that I had, send a big package, buy 8X10 pack of paper, and needed to make a banner of this logo that I liked at a restaurant. Jane and Bertha were just AMAZING in every way. So kind and helpful. I also bought a small bottle of water. They literally have everything, and even a station for people who would like to work on computers, or just simply do some personal work, read, or whatever they are in for. A lot of items on clearance. Parking is shared with a lot of businesses and the restroom along with the store was SPOTLESS CLEAN! I have used their restroom in the past. Always clean. Every item has its own value and price. You can never go wrong with this particular FedEx! Thank you all very much!

This used to be my go-to FedEx location because it's close to home. I've always had great…read moreexperiences with a deaf gentleman who works there. He is incredibly kind and always does his best to help. Unfortunately, my experience on July 3rd was completely different. As soon as I walked in, I explained that I needed help printing a certificate. The employee, a white male without a name tag, immediately pointed me toward the self-service machines and said, "Self print is that way." I explained that I needed to print a certificate and did not know how to use the machines. I simply asked if he could help me feed the paper. He immediately seemed annoyed and said, "If I have to do it, I have to charge you." Of course I understood that there would be a charge. I came to a business expecting to pay for a service. His tone was completely unnecessary. I also knew they were closing in about 10 minutes, so I understood that they were trying to finish up for the day. However, there were still customers inside, and I only needed to print one certificate. While I was waiting for my retrieval code, he told me that if I did not receive it within two minutes, I would have to come back Monday because they were closed for July 4th. I understood the time constraint, but again, the way he spoke to me was unnecessarily aggressive. When he printed the certificate, it came out much larger than it should have. I explained that I had printed the exact same certificate at another FedEx location and it came out correctly. He told me that adjusting the size would require an additional charge, which I paid without any issue. The next copy then printed in black and white. When I pointed this out, he blamed me and said he had not changed anything. I explained that on the original certificate, which had printed correctly at the other FedEx location, I had only changed a word or two because of a typo. I did not alter the format, sizing, or anything else about the certificate. Despite explaining this, he continued to act as though the printing issues were my fault. After another attempt, the certificate finally printed correctly. I understand that employees can be ready to close, especially before a holiday, and I am not expecting special treatment. However, there is still a professional and respectful way to communicate with customers. I was never rude to him, yet from the moment I walked in, I was treated like an inconvenience for simply asking for assistance with a service I was willing to pay for. I have had good experiences at this location in the past, but this interaction was enough to make me take my business elsewhere. I recommend the FedEx locations in Burbank or Toluca Lake instead. Hopefully management addresses the customer service at this location because the attitude I and many others have experienced was completely unnecessary. Upon reading more reviews I am pretty confident it was the same rude employee at the front desk.

Best and kindest service! I'm doing all my business here now…read more I hate going to the post office. They offer all services

I stopped at the UPS store first, notary was on a lunch break. Went to the postal shop across the…read morestreet from UPS, notary doesn't start work until 2 PM, finally drove to the postal annex, which is right next-door to Jinky's, and this father son Team took care of everything instantly. Printed a color copy of my document, notarized all, and it was fast and easy! It felt very good to support this small family owned business as opposed to waiting on the long line at the UPS store. Find these guys! They're warm and wonderful and a local business!

Top notch service always!…read more Come here and you won't be disappointed. They treat you like family and always exude patient and understanding. Been coming here for years.

Very quick service, went in to get some copies, after that, needed an envelope and label to mail…read moreout, David heard us and immediately took care of it right away, very helpful and cool man. It was normal price for all.

Ester was quick, kind, the most reasonable price! Honest!!!!!!! She drove to me:) she was…read moreprofessional and I appreciated that she kept her prices within reason based on geography. She showed up, was punctual, knew exactly what to do, was in and out and I will use her as well as pass her name along any chance I get!

Great communicator, punctual, and made everything so easy! Ester came to my house with all of my…read moredocuments printed and pre-marked and gave me a fair price. Highly recommend!