we were returning customers and were treated very good. shain was very helpful and got things…read morefairely quick. the only issues we have is no spare tire no jack & handle and they are going to accommodate us. GREAT GUYS RECOMMEND HIGHLY

Horrible experience I was lied to for almost 2 weeks it was almost 3 weeks after signing before I…read moregot the vehicle. they gave me a 3 day tag and here I am 3 weeks after having the vehicle and they still haven't sent the payoff for my trade in to the bank nor have the gotten the title papers done. So I can't even register my truck

I could go into a very long story of how dishonest this dealership is, but it's not worth the time…read more Extremely dishonest from the bottom all the way to the top. Even talked to the owner and the GM (Owners son, go figure). Broken promises, after broken promises. Failed follow up, after failed follow up. Crooked as the day is long. They use the guise of family and Christianity to lull people into a false sense of security and trust.

What I do not like is being told to my face that we will call you…read more AJ Startin told us he was going to make this right for us. The original sales person was "fired for incompetence" The second person is " no longer there" He said he would call " this week" This places WORD is not its bond.

1st VISIT to Wendle Ford! OMG what a wonderful experience. From the initial call to set up a same…read moreday appointment to the parts department to our new service advisor Mr. Shawn EVERYONE was soooo sooooo nice. We drove one of our cars to Spokane from Cali, this car will be staying here for the next few years so I am happy to know that once I go back home, this car will be in good hands at Wendle Ford. Looking forward to doing business at this Ford dealership, They are EFFICIENT* NICE * SUPPORTIVE

If the service advisors aren't trying to swindle money out of you for things covered under warranty…read morethey are refusing to talk to you about engine lights coming on at 37,000 miles. These service advisors are not good people. They are trained to just pull in money. They don't treat customers like anything but a cash cow. Btw, I had a Bronco sport that was 37,000 miles when the engine lights came on. It was trying to stall on me. One of the employees stated, "Oh yeah, Broncos are known for this." Since it was no longer under warranty the advisors refused to talk to me unless I paid $225. Great business. Way to keep the loyal customers.

I bought 2 cars here in one weekend, a 2013 subaru outback and 2016 audi a6. Shortly after…read morepurchasing the check engine light came on in both vehicles. Got both cars diagnosed in the shop and they were incredibly helpful in resolving the issues. I got a service contract on both the vehicles as it covers a lot and they were both about 120,000 miles. The Subaru ended up needing a new catalytic converter which is explicitly not covered in the service contract. Nick the GM approved a full replacement of the converter and both oxygen sensors at no cost to me! The Audi needed a new MMI control knob, center console, and passenger window which were also replaced at no cost! Currently working on diagnosing and fixing the engine issue which reads as a sticky intake manifold and should be covered under the service contract. Would highly recommend visiting them for a great deal on a used car!

Waste of time! Ran my credit didn't show me my score nor give me a copy! Would t go over any…read morenumbers.

Fantastic service from Ross. I was searching for a car long distance and saw they were getting one…read morein I was looking for. Talked to Ross about it on the phone and coordinated with him to send a video when it came in. He was super prompt at sending several videos once it came in. I am a 6 hour drive away so couldn't just pop over to look. Ross was great and pointing out any potential scratches (it was a used car) but overall was in great shape. We ended up driving out to buy the car. Everything whet very smooth. First class team. Bob in finance was great to complete the paperwork. I'd definitely recommend this dealership.

Unfortunately, I have to leave a one-star review. As a hardworking American consumer, I would…read morestrongly encourage others to use caution when dealing with this dealership. The lack of communication between the sales managers and associates created an extremely frustrating and unprofessional experience. I spent several days working with two different sales associates, researching vehicles, test driving, and negotiating a deal. After many hours, we finally reached an agreement. I secured financing through my credit union and also purchased a warranty through them, which the sales manager did not seem pleased about. After the deal was finalized, I purchased insurance for the vehicle and began cleaning out my current car in preparation to pick up the new one. Hours later, I received a phone call informing me that the vehicle had been sold to someone else! The owner needs to take note of his business ratings and send a professional in to evaluate this particular team in his dealership.

WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

I had the best experience at a car dealership today that I have never experienced at another…read moredealership. And that was BMW of Spokane. I worked with sales rep Bruce Smith. I couldn't have met a nicer guy. If you go in, tell him I said hi. As far as the finance department, I worked with John. Two of the nicest guys you would ever want to meet. Long story short. I went in for a particular SUV, and it didn't work out. However, the one I went home with was a better vehicle, and a great deal. Go visit them when you are looking for a new or used rig. You will be glad you did.

Spokane...if you want to experience a dealership where you find rude, unprofessional, utterly…read moreincompetent employees, BMW of Spokane is for you! From rude salespeople to a totally disorganized, incompetent service department, this dealership is a disgrace. More specifically, I'd like to call attention to Will at the service department desk. He wouldn't know what quality customer service looked like if it hit him in the face. But don't bother complaining to the general manager, Chris, because he doesn't respond to email complaints. All in all, this dealership clearly only employs incompetent morons. They lie, don't apologize for inconveniencing customers when it is clearly their fault. No accountability whatsoever!!

I was looking to update my truck, worked with Jake and found the truck I liked and wanted. Told…read moreJake I would be back next weekend to purchase the truck. Thursday afternoon I get a call from Jake saying the truck I wanted had been traded to another dealer in Montana. When asked why it had been sold, he said first come first serve. I don't recommend this dealership.

Jorge helped my husband and I purchase a vehicle from GMC…read more Everyone involved in the process was welcoming, informative, and helpful. A majority of the time, purchasing a car can be a long draining process. However, this was facilitated through constant email communication from staff. Definitely recommending him to anyone inquiring a new car!

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

Updating from my last review. we sit behind our screens and write in a moment. I'm guilty too…read more These people are human just like us. Subaru of Spokane Ian my salesman, Chris sales Manager, Patrick dealership manager, and Michael finance all went above and beyond for me. They truly want their customers to return with always having a great experience. They all are kind. They listened to me, explained things to me and wanted me to be happy not just as their customer but as a person. They will joke with you, make you laugh but be professional in making you feel at ease. They want you to love what you're driving. They saw me as a person with true concerns that they wanted to make right. I highly recommend this dealership to anyone!!! I'm not just going to be a returning customer but a customer that will use their services for the small things such as oil changes. They too don't want to be slammed on social media just as none of us do going to work, doing our jobs and working hard to make a living. Ian is amazing not just at selling cars but at building a relationship with you. Michael is good at explaining what you are signing financially not hiding anything. Chris was great at making it right for me. Patrick I can't write how truly grateful I am for his kindness and wanting to make everything ok for me. Great people!!!!

Absolutely minimal customer service from the sales person. Wasted lots of my time. Provided no…read moreinformation. It was like pulling teeth to get simple things done. I also have reason to question their ethics. All in all it was a terrible experience.