I dealt with Travis Hance and have nothing but AMAZING things to say....he was professional,…read moreresponsive, courteous, and always look out for my best interests, which is NOT the case with many sales people. I live in CA and was referred to this dealer group. I HIGHLY recommend them if you're in the market for a new Ford. :) THANKS MUCH, RYAN FORD!

If I could rate the service department a zero, I would. From the very beginning, there was a clear…read morelack of communication. Our parents picked up the truck on Friday while my husband was out of town. When he returned home on Saturday, he immediately noticed the exhaust tip was missing. We contacted the dealership and asked them to look into the issue. Later, we discovered the exhaust tip had been broken and thrown into the bed of the truck. Not only was something on our vehicle damaged while in their care, but no one bothered to inform us. This is unacceptable customer service. We are extremely dissatisfied with how this was handled and with the lack of accountability. We will never do business with Ryan Ford again.

We took our 2023 Ram 3500 in for oil change and service. Six plus weeks ago. We also had some other…read morethings we asked them to look at. Our dash is discolored, our back window we were told needs a complete new window as well as the weather strip on the passages side door needs replaced. Not one time did the dealership call to update us. We called a few time 3 weeks later and were told we would get a call back. NO CALL!!! Waited a week nothing!! Called back spoke to someone and they once again was told they would call back... 10 days later NO CALL!!! Called today for over 30 mins and couldn't get a person on the phone including 2 managers. Worst customer service EVER.

If I could give them a negative 5 stars I would! I purchased a used 2017 Chrysler Pacifica limited…read morein January, while 7 months pregnant. The car had 73k miles almost 74. Test drove it, no problems, couldn't agree on a price right away, but a few days later they agreed on a cash price, that was still a little high for us, but we went with it anyway. I loved the look of the car and it fit all of my needs with our third child coming. When the car was delivered to us, I had it maybe 2 hours and this pink fluid started pouring out from under the car, I texted the sales person who delivered it to us to let him know and asked for him to notify his manager on how they intended to rectify this situation, he said he would need to speak with his manager and get back with me.. the next day they sent a tow truck out to pick up the vehicle and brought it back to their dealership. I received a phone call later that day telling me the radiator had be broken and that was the source of the leak. They also said they would replace the radiator at no cost to me. When the vehicle was ready I received a call from the service manager informing me that they replaced the radiator and flushed the ffluid and topped it off. I was already hesitate to take the car back because of this situation and reached out to the manager to find out what my options were. I was not informed that I had 3 days to return it, they never once mentioned that to me. About a week or two later I noticed the cater wasn't driving good and called the dealership to let them know that it felt like the transmission was slipping and there was a noise coming from the back of the van, that sounded like something was going to fall out of the bottom of the van. They sent someone out to come and pick it up due to me being very pregnant. A couples of days later I was informed that they reset the transmission sensor/ module and was driving good as new and were unable to locate the source of the sound in the back. Well I drove the car for about 4 days or so and noticed that it was driving like crap again and the noise from the back was getting louder and more frequent. They took it back again and did this 3 more times before informing me that they thought it was the transmission mounts needing to be replaced or what they thought was the mounts. They then located the source of the sound from the back and told me that the shocks needed to be replaced....not to mention the back up camera wasnt working and I had/have an electronic stability control warning showing and neither of those things were covered under the extended warranty... I was very upset at this point because thats not something that just happens over night... it was something they knew needed to be taken care of and failed to inform me prior to purchase. They had my car for 3 days shy of 3 months "putting in a new transmission" out of the three months I didn't make contact with them for updates until the last 2 weeks of it being worked on.. they had every excuse in the book as to why it was taking so long. I understand things happen, but I really feel like they were tired of dealing with me and felt like they would get to it when they wanted. Fast forward to the day they called and let my know my car was ready and they needed their rental back and would drop off my van an invoice to me that afternoon.. when they dropped it off, I was to pay for the back up camera replacement... over the phone with my cc.. they must have called me 6 times to get that taken care of, but when I was calling for updates, no one would answer the phone it took forever to get a return phone call. I finally was fed up and reached out to corporate which didn't do anything but play the go between and finally someone reached out to me regarding my car being completed. When my car was dropped off I had 2 new issues that weren't there when it was taken to the shop... my door was creaking like it was rubbing up against something and when I would get up to about 35mph there was a humming sound.. as well as the oil needed to be changed.. which was funny because they literally had my car for 3 months... Today the transmission issue is still there, it drives like it's going to fall out at any given moment and I personally do not believe that the transmission was replaced with a new one like they "said" it was. The invoice didn't have the transmission part listed or priced. it was listed in the notes.. that the transmission was replaced.. Long story short.. do not go to this dealership.. do not buy anything used at all from this dealership. The only person I like or would even consider dealing with in the future would be the salesman Jarvis.. he is an amazing man of God and was the only reason I dealt with any of the bullshit I got stuck with buying a vehicle from them.

They actually treat you like family I bought my first Jeep from here and I don't regret it they…read moredon't just look for a sale they make sure it's something you want.

Stood in an empty shop with multiple salesmen wandering around, not even one made eye contact with…read moreme nor helped me in the the 20 minutes that we waited...

Do Not buy a used car from here. I bought a car and was given a 90 day warranty on it. It ran for…read more45 days I had it towed to Ramos Automotive where they told me take it and Ramos is telling me now they don't know what is wrong with it the engine has no compression. I asked for a refund and they REFUSED. I will be taking them to court for a refund under the Texas Lemon Law.

Horrible place to buy a car never get a vehicle from this place. I got a F 250 a while back and had…read moreto replace the turbo a month after I got it and I continued to have problems every couple of months after that then the transmission went out and now I don't have a vehicle

horrble horrible.... do your self a favor and do not buy or have your tractor serviced/worked on at…read morethis place. if i could give this place a double neg star i would have. we have filed complaints with the corp office and others. they do not fix your tractor, they lie about not being able to get parts, that we were able to get. will run up a bill that you will not be aware of until its too late. then when you confront them about it, all you hear is lies. and you will never get a return call. when i spoke to cliff jones he stated he would go out and have his service man tear up the tractor and put the old parts back in. mind you service dept never had permission to put the parts in, in the first place. if you have to drive 200 miles to buy a mahindra, it will be worth it not to buy from cliff jones. stay way from this place.

Anthony was an amazing liaison between us and the GM, Matt. He answered all of our questions and if…read morehe didn't know, he went to find out. He was very patient with our changing our mind on vehicles. We went in Xpecting to drive off the lot with one of those new Gladiator trucks. This is Texas, we found a much better fit for our wallet and our needs. Their finance department was painless and a breath of fresh air. Their finance guy Sherif was most thorough. Thank you Matt and Anthony and Sherif.

Hands down the WORST experience I have had buying a car. My advice, carefully read before you…read moresign; they say one thing and put the other down on the contract. Better yet, just don't go here...they suck.