Dr. Michael Baluyut is our primary physician. He's always addressing all our questions regarding…read moreour health problems. Erica is most helpful in regards to our health insurance and schedules for office visits. All the staff are very efficient. They all care for your well being.

This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

I had an excellent experience at AFC Urgent Care! From the moment I walked in, the staff was…read morefriendly, efficient, and made the entire process feel smooth and stress-free. I especially want to recognize Anne Garcia for her outstanding care. She was incredibly kind, attentive, and took the time to truly listen to my concerns. Anne made me feel comfortable, informed, and reassured throughout my visit, which made a huge difference. The facility was clean, well-organized, and I didn't have to wait long to be seen. It's clear that this team genuinely cares about their patients and provides high-quality care. I highly recommend AFC Urgent Care, and I'm very grateful for the exceptional service from Anne Garcia!

They have horrible communication and customer service. Appointment was 11:45 am and was not seen…read moreso I walked out at 1:05 pm. There is no reason they can't communicate delays or ask if we want to wait. Horrible!

The service here has been hit or miss. The first person I talked to when I tried joining this…read morepractice was a bit impatient and unhelpful when I tried asking logistical questions about signing up with my PCP. Then she got my email address wrong when I tried to sign up for the patient portal. When I called back I spoke with Gwen, who was super friendly and helpful. She corrected the error right away. I arrived early for my first appointment and was taken in at a decent time but it took a while to actually see Dr. Virk. When I met him, he seemed very knowledgeable and patient with my questions and concerns. He seemed like he actually read through the thick patient intake packet I completed. He was warm and genial. He didn't seem to be in a huge rush to get me out of the door. I was pleased with my experience, and felt that the wait was worth it. When I got my lab work done, I messaged Dr. Virk but never received a response from him, only from his staff stating they had sent the message to him. When I tried to call, I left a callback number after a long wait and was never called back, though the automated message stated I was next in line. I left another message on the patient portal explaining this and my availability in trying to schedule an appointment. I did receive a call and voicemail the following morning. When I called back, I immediately received an answer and was able to schedule a phone visit within a few weeks. My previous doctor's office allowed people to schedule appointments online through their patient portal or via text, which I found helpful. I do wish this was the case with this office. I also wish I could see after visit care instructions and information on the patient portal, as I can be forgetful with verbal instructions and would like to be able to refer back on the specific directions my doctor has given. Overall, I like this office, but having a more modern way of scheduling appointments and accessing my health data would make it 5 stars.

I just got new insurance -I called to make an appt. For my blood pressure- they told me I couldn't…read moremake an appt because I owed $100 from a deductible from an insurance I no longer have from 2024- I have no problem paying I just wanted to look into it. Maria at billing was a horrible representation of how Dr. Pat runs her practice. This lady was unprofessional, made you feel dumb if you don't know medical terms she was using, raised her voice at me and was extremely rude... I did call the office back to let them know how business is being handled and I it Shouldn't matter if I'm a new patient or old patient you shouldn't be treated like that.

Today, I took my 11 year old daughter to Dr. Deterville (she's a patient of Dr. Furutan) for…read moreongoing stomach pains. I was able to get a same day appointment which was great! The staff was very friendly both on the phone and when we checked in/out. Dr. Deterville spent an extensive amount of time with us; he made my daughter feel very comfortable as she is scared of going to the doctors office and educated us on the diagnosis. I had several questions and he was very thorough with his responses. As a worried mama, I appreciated the amount of time he spent with us. If you're looking for a great pediatric doctor, you've found the right person :)

Dr Deterville is great and we love him but the staff is horrible(not the nurse)…read more I would give five stars for the doctor but 1 star for staff.(and that's being nice)They need to get new employees We are thinking of switching doctors because they are that incompetent, rude and not helpful at all.

I must say dr. Helen patz is the best doc. She will treat you like you are her only pt and pay full…read moreattention and follow up back for your concerns and health issues. You won't find doc like her anywhere who gives 100% to her patients. Just love her. Thank you so much Dr.Patz for your help. She even called me after her work hours to find out how the medication is working which I don't think any other doc do here. Love her MA Victoria who always calls back on the same day to follow up. Highly recommend Dr Patz.

I should have listened to the other Yelp reviews and to my mother who has been telling me to change…read moredoctors for over a year. I'd tell her it's not the doctor as much as it is her staff. Yes, the doctor is nice and does take time to listen to you, but that's about where it stops. I'd been having issues I'd never experienced before and she put me through a battery of tests starting several months ago. I was able to do each one, but the last one had to be cancelled because my mother was taken to the hospital just a few days before. Since then, she's been in and out of the hospital and because she now requires care 24/7, it's been up to her husband and I to care for her. It's been extremely hard finding time to get away to get chores done as I've got a job to do where everything is on deadline. I advised the office staff, but the response was they wouldn't refill my prescriptions until I went in to have my blood work done. They know my insurance is in the midst of changing and it may be a while before I'm able to get in to see another doctor. I was given the impression they don't care and the only thing I could think of to do was to hold back and not take the medication daily so I could spread it out as long as I could. Surprisingly, when I called the pharmacy to refill the medication and knew they had to contact the doctor's office for approval, the doctor's office actually did approve the refills. Well, all except for one -- a blood pressure medication I need to take daily. So here it is a Saturday and I'm ready to pick up the other meds, but on Monday I need to get back on the phone and find out why they haven't approved the one. More wasted time that I really don't have right now and it appears I'll have to make yet an additional trip to the pharmacy to pick up the final medication which I'll be completely out of by then. If they don't approve it, then I'll have to make an appt with a clinic doctor in town just so I can get that one medication. Yes, I'm beyond frustrated! I understand the office requires someone like me to have blood tested every three months so they can keep track of my health but, ironically, those times where my numbers did change, my medications weren't adjusted accordingly. I've had so many issues getting my medication because they refuse to write the prescriptions for even three months; most, not all, of my prescriptions are on a month-to-month basis which requires me to call the pharmacy 48 hours in advance so they can contact the doctor for approval. I can't tell you how many times in the past two years that I've gone to the pharmacy after being told by the doctor's office that something was called in, only to find out that it hadn't. More than once I've had to call the doctor's office from the pharmacy to find out what was going on. Too many wasted trips, wasted gas, and time wasted that I could have used more productively. Oh and don't bother asking them to sign a form that needs a doctor's signature. I handed them one at least three months ago and stopped in a week or two later when I was in the area. It hadn't been signed and I was told they'd call me when it was ready to be picked up. Not only have I not heard from them about the form, I also haven't heard anything about the results of the tests I underwent to try to find out what was causing me trouble. Before I underwent those tests, however, they suggested I take an over-the-counter medication to help with the symptoms, which I did. Shortly thereafter, I happened to be talking to my veterinarian friend who, when she learned what the doctor advised me to take, ordered me to stop taking it immediately because the FDA determined it contains a Cancer causing ingredient and ordered it recalled. Great! I was fortunate that one of the tests I underwent was conducted by a doctor who was able to tell me what he was seeing as he performed the test. If he hadn't told me, I'd have no idea because I sure haven't heard anything from the doctor's office. Again, the doctor herself is a nice woman and I know she's very busy. It's become the norm where you have to stay very proactive, but unless you've got an abundance of time to waste attempting to get small things accomplished like picking up prescriptions, I'd suggest you save yourself the frustration and attempt to find another doctor.

They were able to calm me down and get me in and get tested as necessary. They were kind and…read moreencouraging.

Been coming here for over a year now. Great folks. Always get to my appt on time, no waiting…read more They provide thorough information for me to understand my health and everyone seems super caring. Highly recommended this clinic.

they respond to all my medical needs quickly and they send their nurses n e me to they show up to…read moremy home since I'm bed bound n can't walk the office experience was smooth

Super money hungry over here. They scheduled me as a telemedicine appt when I wanted to come in. I…read morerecommend just going to your local hospital not these irresponsible clinics where these people have no idea what's going on or how to manage patients. Someone else on yelp said his visit with the doctor felt transactional and I 100% agree. Please check the other 1 star reviews before going to this dogshit clinic