Fast in & out loved that.... I'm giving it 5 stars because of the quality customer service I got. *Great staff

Went after closing on a Saturday knowing there was 1% chance of getting my package, everything was closed but I managed to speak to the Supervisor and he was aswome he didn't have to give me my package since they were already closed yet he went through the struggle of searching for my package and managed to give it to me. Now that's what I call great costumer service! Thank you very much, I appreciate the help. read more

Can we say morons? Ok so they attempt delivery at 10 am to a business that opens at 11, then in their infinite wisdom they make a 2nd attempt at 10 am. Hours clearly posted.open at 11 am, finally today they make 3rd and final attempt at 10:11 am. Business is still closed. HELLLOOOO??????? Really? I would think in their own desire to be efficient they would figure out not to reattempt before posted hours. Always amazed that this kind of intelligence is what survives. No wonder our society is in the toilet. read more

Maybe I'm just lucky or maybe most of the negative reviews are coming from entitled folks with little to no patience (instant gratification generation). I come to this location all the time to pick up my packages due to my apt complex not being the best suited to leave packages at, and I've never once had a problem. read more

I am very disappointed with the service I received here. I received a call that informed me my package was able to be picked up at 7:30pm and after waiting until 9pm, the package still never came to the facility. The workers in the stores would not check on the status and just kept telling me it will come eventually. I definitely want to avoid coming here as much as possible! read more

First time ordering from a particular online seller and the $ amount of the purchase probably pushed the seller to mark it "signature required" . The UPS driver came to deliver the package after 8pm - this was just pre-holiday so that was ok. What was not ok was the driver's actions. My daughter was home alone that evening and did not want to open the door. The driver proceeded to pound and shout that he could see her, etc. My daughter phoned me, panicky, and I could hear the noise over the phone. I told her to call 911 since I had no idea what was going on. The driver left and then came back to the door 20 minutes later with the same routine, peering in the windows, etc. Finally, he left the notice about a package to be delivered on the door with "I could see you! You were on your IPad!" written across it. Forget UPS caring about any of this - corporate or local. After quite a bit of time spent on the phone, via email and live chat, I was told that I would need to talk to the local (Van Nuys) center regarding the issue. Good luck - the supervisor said that all of this drivers' customer love him and they've never had a issue with him and no, there are no other drivers that can deliver to my house. Next I find out that they have tagged my address as "requested by customer for will call" - this being pre-Christmas it meant of course that I would have to drive to Van Nuys several times, wait in line, deal with the surly staff, etc. Guess that's my punishment for speaking up. I signed up for UPS My Choice and that may have helped although I have still had mysterious delays and re-routings. Now they are messing around with my daughter's medication - it's been sent twice, we had one info notice on the door that didn't track, the sender says that from their side it was signed for by a "Miguel". They re-sent it, it never showed up, etc etc. But where do you go? It's not always clear which retailer is using which carrier. So I guess after posting this we will now we have to have everything delivered to a) my office or b) some other person's house. read more

I will never ship or receive my packages with UPS again! No Customer Service at ALL! This place is the worst place I have ever gone to. It is like you step in Beirut! Even their 800 customer service is not as good as USPS or Fedex! Oh my god, These people ! I went 3 times there to pick up my package because their driver was not able to find my shop in the shopping center !! and with 3 different things to prove this is my F Address! read more

This is the worst place I've ever been too. The fact that they actually have listed outside that this is a "customer center," is atrocious. They were absolutely rude to me from the start- claiming I'm lying about a bill that is listed right in front of their face. Condescending to say the least. Claim to check on the status of my package, but then go and joke in the back. Never ever go to this place read more

When Best Buy re-routed my shipment to Kentucky, they got it back to me. They followed up promptly, returned calls and left me call back phone #s. When I called, they remembered me and had updates. This morning, the UPS guy was delivering packages in a U-Haul van. He made a drop-off here and apologized that I had another package but he couldn't fit it in. It started raining pretty hard and I figured he couldn't get back here. But I returned tonight and found the second package on my doorstep. read more

So sad to deal with these nincompoops. You can't figure out where your package is and they can't either. Time wasted and drugs needed for a sick one. Fed-Ex is the only way to go these days. read more

The drivers are a bunch of incompetent employees. They can not follow simple instructions. I had my wife wait for a package, the driver dint even bother to call. He leaves a note on my mail box. I call the 1800 to give them instructions on how to buzz in and get past the gate. The failed to follow the simple instructions and they again leave a note, saying that the where not able to leave the package. Now after work I have to go pick up the damn package because ups drivers are incompetent. Fed ex is the way to go, the drivers do take the time to call you when they are outside of the gate. Great costumer service with Fed ex. read more

too slow, I stood there for more than an hours to pick up my items. at the end he said, you have to come tomorrow to pick it up, because UPS delivery guy have you package packed in his Truck. I told them that I have requested my package to be picked up, why he is packing my box in the UPS Truck. and the slow guy did not want to give my package to me. so I have to go back today and stand in line for another 3 hours to pick up my package. such a inconvenient. Hey Amazon drops it at your door. read more

Is the worst ever costumer service UPS!!! When u miissed the delivery on fridays u cannot pick it up in their warehouse in the next day. They will tell u that it will be available only for redelivery or pick up on Mondays. So if you really need your packages right away DONT USE UPS! THEY ARE NOT RELIABLE! read more

On Friday, I found a slip saying "Last Attempt". I work from home, and my wife does not work at all. They claim they tried to deliver on the Wednesday and Thursday. That was a lie. This is not the first or even tenth time that this has happened. I called and they said that they would try again on Monday. They didn't show on Monday, so I called again. Despite their apology and promise on Friday, they did not try to deliver it. I went to the dump that they call their customer service center in Van Nuys. I complained, and the guy there didn't care. He told me to call and complain about the driver. As if that has done any good in the past. He didn't care and it was extremely evident that he didn't care. UPS is just incompetent and lazy and dishonest. FedEx and even the US Postal Service are infinitely better. Given the choice, I do not use UPS. read more

World's worst delivery company. Every time I see an order is being sent by ups I cringe. I've suffered for 7 1/2 years with their increasingly worsening service, and my many complaints never result in any improvement. When they reply to my complaints, which they only do sometimes, they say they will speak to these people,but nothing ever changes. They continuously throw things over my unlocked front gate with no regard to their fragility and lie that they delivered them to the front door. They abuse the parcels they deliver by punching in the sides of boxes, walking on them and leaving dirty shoe prints, and bending white extra rigid cardboard mailers in half, along with the contents, and that takes some doing.When they are supposed to pick things up they don't even try, and I have been housebound for almost all of this time and am home virtually all the time, 24/7. Instead they leave a 'sorry we missed you' slip on my gate,on my mailbox, or in my mailbox. The delivery emails they send are totally meaningless. Their quoted delivery days and times are never adhered to, and almost all of the deliveries don't come until night. Recently they have been sending me delivery emails with follow my delivery maps, the driver is shown to be near my house and never comes but drives around in circles, and then I get another email postponing the delivery to the next day, same thing happens again, no delivery, then another postponement email, and this is when they have the items in their possession and are delivering other items, so there is absolutely no excuse for this other than utter incompetence. They have even had the front to claim that they didn't deliver some of the items because of a natural disaster or severe weather conditions, even though they were supposedly out for delivery, which is a total lie. The only disaster has been ups. I've had some surepost items lately that ups said they would deliver a day early because they'd be in the area and then didn't deliver them at all. I'm still waiting for some of them almost a week later. Some of the companies I have ordered from use what is supposed to be an express delivery service, but they're wasting their money because those items aren't delivered on time and neither are any others. It has got so bad that I have decided I will no longer buy from companies who use ups and don't offer an alternative, and I've been telling them that. I don't have any problems with any other delivery company delivering on time and the post office comes here every day, so I don't know why these people can't do the same. Some items are essential, and now I've run out and am still waiting thanks to ups, and there is no excuse for this. I hope these people go out of business, which would happen if there was any justice. They are truly awful and should be ashamed of themselves.They are an absolute disgrace and totally worthless. read more

I had a package shipped to my house and it arrived at 714 pm Friday night. I missed the drop. I call the next day to find out where I can pick up the package like normal, mind you they never leave the package and I have to drive drive far to find them completely out of my way, they tell me I have to call by 7pm Friday night to submit the request. how is that fair. this package was time sensitive and needed to be accommodated for urgently. i explain to the phone Rep and she explained with no emotion that there is nothing they can do because the package is on a locked truck and they don't have time to take it off the truck and I'll have to wait till Monday. i hate ups they are the worst. read more

It really is disappointing to have a package say it was sent out at 5 am on friday and then not get it that day at all, and then have to wait till monday. Then it doesn't arrive monday either. So i wait for tuesday. Hasn't arrived either. Now im at the point where they told me it could be lost and i have to call this number and file a claim and this is just total incompetency on their part. There isn't even a "attempted delivery" like some people get. I've seen the UPS truck in my neighborhood these past few days and for the life of me cannot understand why they can't deliver my package, 3 DAYS after it was "sent out for delivery". Honestly i don't know what amazon does differently but i get their packages in 2 days 99% of the time and i pay less for it. UPS really needs something fixed somewhere. read more

So all this negative stories people write are all true,called in about 6 pm to confirm my package is there and they said yes,come pick it up before 9 pm.showed up around 7:45 after driving about an hour in LA traffic and the guy asked for my id,he came back and he said he cant find mu package,he asked for tracking number,i showed him the email was sent to me today to go pick up ur package ,he looked it up and said ur package is in downtown la and will be here tomorrow.when i started talking he rudly responded dont speak for 1 min and then u can talk.he had nothing to say and not even explanation of how this happened.try to ignore the location as much as possible . read more

i hate this van nuys ups center!!! they never deliver my package to my home but instead reports they came by but nobody was home!!! bs they never came and furthermore i never have a note on my door stating they came by!!! they also deliver my packages to the wrong address...so damn illiterate!!! they only look at the apartment number and not the exact address so my packages always end up at the building next door!!! then i cannot talk to a supervisor or file a complaint with corporate because customer service claims they don't have that formation!!! im beyond pissed because i take off of work every time i have a delivery and customer service always has a nonchalant attitude over our packages!!! read more

The nicest person at this place was the security guard at the door. The supervisor is horrible! I think her name was Debbie. She is loud, phony, rude and sarcastic. She has no business being in a supervisory position. She does not know how to talk to people and she is teaching the rest of her staff to be the same way. She had people waiting on packages for 2 hours claiming the drivers had not come back yet, then all of a sudden the drivers came back but they didn't leave the packages. Horrible customer service!!! The supervisor told me I could not pick up my package without a CA ID with that address after the telephone customer service person told me I just needed to bring in proof of residency at the ship to addrrss, which I did. I showed this idiot of a woman everything she asked for and she still would not release my package. UPS has left packages outside my front door and with neighbors and now they want to tell me I have to have a CA ID...please! I have even picked up packages at this same location with my out of state ID in the past. The icing on the cake was when one of the other clerks let someone else pick up a package with even less than what I showed. When I asked the supervisor about it she just said "I didn't do it!" I asked the clerk that did it and she looked at me and said "I'm off the clock!" And she said that in front of the supervisor. The staff at this site are a complete joke! I don't have time for the type of ignorance they have walking around in there. Corporate needs to wipe them all out and put a fresh set of staff in there. read more

The worst service EVER! UPS delivers to my apartment building (4 units) everyday. All of a sudden today they are "unable to locate address." You guys just delivered a package to my neighbor yesterday. I wasn't even given the option to pick up my package until I demanded it over the phone. If you choose UPS as your delivery service. Don't expect a smooth delivery. You've been warned. read more

This UPS is actually at 16000 Arminta Street NOT 16000 Sherman Way (which is an apartment complex), about 2 main intersections north of 16000 Sherman Way. If you find yourself searching for this store on Sherman Way, turn up on Gloria, and keep going until you hit Arminta. In the meantime, please visit this store's actual Yelp page. read more

They don't deliver to PO boxes! This company is a joke! You have to call 8 different numbers to find where your package is! Every representative i talked to is rude! Very disappointed! I work for a worldwide know merchandise company and I will never recommend you guys!! Very sad read more

when my wife and i leased a new office, i ordered internet and at&T shipped my modem via ups. Because we were just moving in, no one there to receive the package. so i took the notice and drove to UPS and waited in line an hour to be told they would not release it to me unless i could show a bill from my office address because my drivers license address did not match. I explained i didn't have any bills because i just moved in and told them what was in the box. The MF let me look at my package addressed to me and sent me away without it. I had to return with my copy of my lease to get my modem. These are real MF's. read more

Nothing great. They are always understaffed. Often times it takes forever for them to hunt down the package you are there to pick up. Then after they do pick it up, they have to type in a lot of things on their computer and you can hear the sighs and groans of the other eight or nine people in the long line with only one clerk at the counter. They do usually have a security guard outside, which is good, but if you're dropping off a package, it could easily be stolen because they do not keep their eyes on the drop-off area...you place the package there and then they process it whenever they get around to it. Mind you, UPS is not like the US Postal Service. Neither is FedEx. There are no regulations about sending/receiving hazardous materials or even terrorist-linked materials. And, their pick-up policies are very lax too. I am NOT a fan of UPS and I never ship using UPS unless I have to. I prefer US Postal Service or Fedex. They're much more reliable and flexible. You pay more, but it's usually worth it. I've had so many deliveries f'd up by UPS, it's not even funny. read more

Worst place I have ever been. I came here to pick up my document following their instruction believing it would be ready. I was in the store for 1 hour waiting for them to find my package. The official was rude and everything was completely unorganized. After an hour they came and told me that because the driver "dropped the ball," so they had to "search all 400 trucks" to find my package. They even asked me to come another day without offering any restitution. People make mistakes, that I understand. But what piss me off is their attitude. Instead of apologizing, they kept finding excuses for their mistake, such as "there is standard error" in their work. It appears they do not feel guilty about their mistakes at all, but are very comfortable with it. read more

This must be the worst experience I have received from any company ever. I was supposed to get a desk delivered to my office and was given the estimated delivery date. Since that date I kept calling and they keep saying that it will be delivered the next day. We kept playing this game till they finally delivered it 9 business days after their scheduled delivery date DAMAGED. The box was ripped and the desk inside has several pieces of wood that were broken, dented, or chipped. The driver apparently faked my signature as I was not there to accept it and when I called that morning to make sure that the package was supposed to be delivered that day I was told that it was delivered and was signed using my name. I easily have over 10 witnesses that can verify that I was not at the location at the supposed time and date. The office was empty and there was no one there to sign it so the driver most likely did it and just ran so they wouldn't have to explain the condition of the box. After a week of delay I still don't have a desk to sit in at the office. Now that I am trying to send it back, we went back to playing the "tomorrow" game as there are no drivers in Los Angeles that can come pick up the package and I have to keep this piece of junk now in my office cluttering up the place and we all have to walk around it till UPS decides that they are going to pick it up. When I asked the man at this location why it they can't have the desk picked up sooner he literally said and I quote "We don't have to." I'm really confused as to why they can't seem to understand that they are at fault here. No one at UPS seems to get it. Yesterday I called the 800 number and talked to one of the supervisors and she did nothing but yell and interrupt me. I have tracking alerts showing when the desk was delivered to UPS by the seller (even though UPS is trying to tell me that they received it at a later date even though they are the ones who sent me these alerts; different people at UPS have also told me different dates as to the date that they received it trying to excuse the fact that the desk was over a week late being delivered), the package was shipped from Georgia to Ohio to South Carolina to North Carolina to Illinois to Arizona to California then back to Arizona and back to California again and then held at this location for 3 days (tell me this makes sense to any of you), I also have a text message sent 4 business days prior to the actual arrival at this location that the package was with a driver and will be delivered that day (according to this location they don't know why I got this alert because they said they sent it to Arizona?!?!?!, the package was less than 5 miles from the delivery location and you decide to send it to another state?!?!?!?!), and I also have records of multiple phone calls of various customer service reps and their supervisors telling me different stories. I have asked for the replacement to be shipped by FedEx or another vendor but the seller can't do that so now I am buying another desk from another seller that does not use UPS for shipments. read more

Worst customer service ever. Waited in line for 20 minutes. I had to go into the employees only area to get someone to come out. There was no instructions on how to send packages and the line was long full of angry people. read more

This was the most terrible experience the manager on duty Debbie is obviously completely miserable and not willing to help the customers at all in fact it seemed like she enjoyed Setting all of the customers then finally when I get to the table I handed my ticket and I show them on my phone my tracking email with my address from UPS my choice rewards along with a photo ID that confirmed my name along with my delivery slip, and she would not give me my package because my drivers license had my old address on it, even though I was confirming with her my choice email which showed my address and the package information along with my name!!! Then when I demanded that she give me my package she walked away and immediately took my package and returned it to its send her saying that I refused the package!! I'm guessing this is not the first terrible yelp review for this person but she does not at all deserve to have a job at this place I'm sure there are plenty of people who would go above and beyond to do a much better job! Why make the customer miserable? Specially if they have all of the proof necessary for the package! A lot of people don't carry around their utility bill statements I pay all of my stuff online and my car registration still has my old address as I have just moved and they did not explain this to me when they called to tell me that I could pick up my package!!! Something needs to be done immediately about this horrible manager! read more

If I could go zero stars I would. I had paid for next day air and was supposed to receive my package on Friday September 25th and didn't receive my package until Monday night September 28th what is the point of paying extra if they still won't deliver on time. So not only did it take forever to receive my package, but the reason why I received it so late was because the delivery guy was to lazy to get out of the vehicle I saw him arrive and never got out of the vehicle. By the time I got downstairs to meet him in his truck (I live on the 3rd story of an apartment building) he was gone. He didn't even bother to leave the normal sorry we missed you note that they are supposed to leave. According to the delivery driver and the status update their was a second attempt made, but he never even attempted because I was home the 2nd time around again. I had to call a CSR more than 4 time total to then finally receive my package all beat up the box was all dented. This has been the worst customer service I have ever experienced next time I need something shipped I will be sure to use a different carrier or will make sure the sender does not send it to me via ups, I would rather pay more money and go elsewhere. Never again will I use UPS. read more

This place is horrible. These people have no idea where any packages are and although they told about five people in line (including myself) that our package would be ready it is no where to be found. read more

First time dealing with UPS and based on my experience last time. I told them to hold my package at the facility. Came to pick it up they can't find it. They said the " Driver dropped the ball" I sat and waited for 45min. As I wait I see more than half the people in line were not provided with adequate service. UPS step your game up if you want continued customers :-/ read more

Lets just say that if I could give them 0 stars, I would. This facility is the worse. I recently ordered a Sears couch which was going to be delivered in 3 different packages. UPS was holding them because my apartment number was not included in the address, I called on a Friday to give them my apartment number. They told me that it would be delivered on Monday. So to avoid my couch from being stolen I called off of work to be home when my couches arrived. However, I only received one of the three pieces I was expecting. I called UPS and made them aware of the situation and they told me the reason why it wasn't delivered was because the apartment number was not included. I told them that that had been fixed and that I was told I could expect my delivery that Monday. After talking to many reps and finally getting a hold of the Van Nuys facility where my packages were being held. Sondra (worker from the Van Nuys facility, who claimed she was the only person that worked there) told me the reason why they were not delivered was because the packages were too big and they were only able to deliver the smallest package of the three. I tried to get her to understand that that was not my problem and that I was told I would expect them that day. Sondra made NO EFFORT in trying to help me, she told me they will be delivered on Tuesday. I checked the tracking on Tuesday and noticed that the status read that they were being held for pick up at the Van Nuys facility. I called UPS and they had someone from the Van Nuys facility call be back. This had been the second time I had spoken to Sondra, I asked her what the issue was and she reaffirmed that the packages were ready for pick up. However, I never made such request, by this time I had had enough of her and told her that it made no sense for me to pick up the packages; clearly the size is an issue for their pick up trucks... why would it make any sense for me to attempt to pick the packages up in my Honda Civic??? She said I will make sure that they are delivered tomorrow (Wednesday). Again, I checked the tracking number and my packages were not delivered. Of course I called back and guess who it was, none-other than the helpless rep, Sondra. She said they were forgotten and I will make sure someone delivers them today. I doubted her since she never made and effort for the packages to be delivered on time in the first place. I hate to say this, but Sondra is a liar, she could have had someone deliver my packages on Monday and she is the worst customer service rep. read more

This is worst then USPS. Driver never delivered package,just left a sticker on a front door of the apparent building. When came to pick up a box at the main office at arranged time at 7:30 pm, that said driver is on lunch and we can came back after 8:00 pm. Still waiting Delivery was paid overnight read more

Worst experience with this place. Both the drivers and employees working here. Tracked the package online and it said the receiver has moved which was incorrect. Arranged through the 1800 number and someone at this facility said my package would be ready to pick up at 7. I arrived at little after 7 and was told that the driver still had my package and that they wouldn't be back until after 8. I waited for that hour and they were still not back. I was told incorrect information and instead of the employees apologizing they wanted to tell me how I was wrong for thinking that my package would be there at 7. The worst experience I've ever had with a shipping company. read more

If I can give this place negative 1467736886533787533 stars, I would. They have the laziest drivers I have ever come across. They refuse to do their job and are useless. One driver came to my building 6 times and placed cards in my mailbox stating that I don't live there and I'm not in the directory. I called them numerous times and spoke to their manager, their manager called me at 8 at night to tell me that they can't force their driver to leave my package In the parcel room... where all of our larger packages are left. The driver called and left a vm and said he refuses to leave the package there. YOURE ALREADY AT MY BUILDING! JUST LEAVE THE DAMN PACKAGE THERE. How do I not live in my building?! While this lazy driver wasn't doing his work, I received two other packages from other companies. I don't choose UPS. I have no control over what companies choose for their delivery service, but I honestly hateeeeee you. I just had two more packages sent back this week alone, with ZERO cards to even let me know that you attempted to make a drop. Though, when I track it, you lied and said that you made numerous attempts to contact me. Please find another career, if possible. If you can't do a simple job as driving and delivering mail, you need to just give up on your future. God knows how many times I was charged for having my things sent back to the original sender. This post has been a long time coming, but you have been messing up one too many times lately. Quit your jobs!!!!!!! read more

When I arrived the line was long and only one stressed woman was working. Unfortunately, she had to tell a lot people their package was not available for whatever reason. A woman got very upset since she felt she kept getting the run around from different people on the phone and now in person as well, she started to affect the line and different customers kept telling her she was in the wrong. At this point, MiMi came out to assist the line. She diffused many complaints by being patient, having a calm, understanding tone and explaining every option she was exploring to find the package. Dealing with customers who don't get their needs met especially when they have to go out of their way is not easy. MiMi handled everything with ease. read more

UPS drivers are the laziest people. Instead of delivering a package to a community with several different recipients, the lazy driver in an attempt to shorten their day, just claims that they made an attempt to deliver, and instead drops off the packages at the local ups store forcing the customer to pick it up, which defeats the purpose of shipping an item to my home in the first place. Waiting around for them is a waste of time. The post office is better, faster, and cheaper. I wish Amazon would use them instead. read more

Worst experience ever. I get a info notice on my door saying that it's a first attempt and will be delivered the next day. I look online to track my info notice when I got home the next day, and it says I refused it and to send it back to sender. WTH would I be refusing it if I'm not home? UPS need to stop hiring all this lazy people in there facility. Especially this one since my shipment was processed there. I complained to UPS customer service and they call me back, the same 818 number which is probably from this office saying sorry they made a mistake but someone messed up and sent back my package and there is nothing they can do. Umm, yeah what about fire that lazy bum who lied and said I refused a package when I'm not even home and it was only delivered on the first attempt. UPS YOU SUCK!!! read more

Is UPS the Latin word for incompetence? My experience says it must be. on Friday, May 8, I stayed home all day waiting for an expected package I needed to do a presentation on Monday morning. As this was ground delivery service without extras only Mon. - Friday delivery was available. at 5:30pm I went out to get something from my car parked on the street and found an attempted delivery notice left by the driver. I was home all day, did not even risk taking a shower for fear of missing him/her. The notice stated "need gate access to deliver." Funny, if you want gate access let me know you are F&%KING here by ringing the apartment buzzer. They NEVER did. Had they then the notice would have read no answer or words to that affect and not that they could get in the gate. Logic dictates. I called the # on the tag. spoke to a guy who promised a UPS rep would call me back within two hours. I waited 90 minutes and finally took a shower. Big mistake because that's when then called. I believe it was them because I found a call had come in from an 818 number but, of no surprise stemming from the incompetence I'd already encounter, the caller did NOT leave a message. Assuming it was UPS I called back 5 times but only got a busy signal each time. So how the hell doesn't calling me back, missing me and not leaving a message help me fix the problem that YOU UPS caused? The next day I called again, got the same guy I spoke to the night before. He apologized, pulled up my complaint, said he'd call the distribution center, speak to them and then after confirming a live person would be there to speak with, would only then forward my call. Sadly when the call WAS forwarded it when to a voice mail box which was full. completely contrary to what he claimed he'd do or the person at the distribution center he spoke to intentionally let the call go to voice mail. So for those keeping score we are no at strike to with United Parcel Stupids. I called back, getting a different person, who someone couldn't find record of who'd I'd just spoke to, so I had to go over the story again. after being put on hold numerous times, she comes back with "good news." I can go pick it up at the distribution center. she was surprised I didn't find it to be good news, as I explained I DID NOT HAVE a car that day and further more, it's YOUR F&$K up, don't make me waste time and gas to drive somewhere and get something that YOU UPS was paid to deliver. Oh, and I was told I had 30 minutes to get there. She also stated that was all she or anyone could do and clearly could care less that this was a UPS caused problem or the need for them to go above and beyond standard policies and procedures to correct it. To compensate for the needed materials I had to take a 90 minute drive to Orange County to pick up extra copies from a fellow teacher. Is UPS going to pay for my time and gas, of course not. On Monday morning, May 11, on my way to the presentation, a UPS contact, a woman called. me. I explained all I had gone through again, expressed my absolute shock and dismay and added "this is why your are losing customers to Fed Ex." She offered to make sure it was deliver today, that day and I explained it was too late. I did say that I still needed the material and that I would be home the next day, today, Tuesday, May 12 in order to receive it. She assured me it would be delivered and that date, the next day. Once more I stayed home ALL DAY long and when 6pm came, there was till no package. When I called the number on the slip and entered the number I was told that the package was being held for a more convenient date. Yes, that date was Tuesday, the day I once again stayed home to receive it. When I called the UPS number again, which by the way, I have now memorized, and after being placed on hold 4 times, I was told that the package was still at the distribution center and had never left. I hung up. Once more I called UPS, because it seems a day isn't complete without me calling them. I once more went over the whole story, and the rep apologized and assured me he would have the distribution center manager call me in the morning. I never did receive that call. I called them when I got home at 6pm and once more repeated my growing story of UPS incompetence. I demanded to speak to a supervisor who cared about the image of UPS as well as customer service. I was place on hold for 17 minutes, I finally gave up and hung up. The next day I came home at 11am to pick up something and the short time I was here, UPS actually showed up with the package. A package which was clearly marked in felt pen, hold for delivery for May 12. For God's sake, Save your sanity, save you money and DO NOT US UPS!!! There IS a reason they are cheaper than Fed Ex. read more