Please take the time to read this review. If you're anything like me and really shop around, it will be in your best interest. My flooring journey took over 2 years just to decide on what kind of flooring and where to buy. I went to many different showrooms and stores, but didn't really feel any kind of connection with the sales people. Some sold too hard. Some didn't show interest when they heard the amount of my budget. But, just when I was about to settle for one, I decided to stop into US Flooring in Lake Forest and see what they had to offer-- Well, what can I say, but that it was the last place I went to and the first place I knew on the spot that the journey was over. I instantly felt comfortable with Joe and didn't feel like i was being ripped off. He was upfront from the start, and always honest with timetables and expectations. When my materials were stuck on a cargo ship, both Joe and Sam made accommodations to make me happy. Although the material wasn't my first choice of flooring, I am so happy it ended up stuck on the cargo ship because I couldn't be happier with the alternative choice I made. Things happen for a reason I guess. But point is, even though my alternative selection was more expensive and the cost of materials increased, both Joe and Sam stayed true to their word and didn't pass on their loss to me. THIS IS BIG! THIS IS HONESTY-- something I highly value when it comes to customer service. Their workers Alfredo and his brother were always helpful, punctual, and very clean. Always cleaned up after themselves and just made sure I was happy each and everyday they were there. They worked full hours and did not rush the demo, nor the install.
The pictures posted are of the demo and flooring.
Thank You Joe and Sam for making my house beautiful and ready for my family reunion this past holiday season.
Desiree - read more