I have been to this post office since the 80s and I must say that our visit yesterday was the worst. They had absolutely no priority mailing boxes out which a few people needed, and when a gentleman ahead of me asked they dismissively stated that what you see out there is what you get and to go to another post office. There were also no labels. Don't know if they were truly out or simply couldn't be bothered to restock, but either way, is a big problem. read more

I had an appointment at 1 for my passport. At first the lady at the counter told me I should just stand and wait until I am called. The time was cutting it close considering I was on my lunch break so I let a man at the counter know I was on my lunch break and it was getting late. I am not sure what her name was but a wonderful lady who said she had been working there for 30 years took me in and was very accommodating. As a customer service employee myself, I appreciate wonderful customer service and this woman took my timing and security into consideration and I've never had such great service at a Post office or even anywhere for that matter, as I did today. Kudos to her, it's women like her that give companies great names and help them succeed. She deserves 5 stars However the people at the counter told me to stand and wait when I was supposed to knock. Better instructions should be stated. read more

The staff here is very nice and friendly. They are fast and they always get me in and out in no time. They give me boxes from the back room when I don't have one :) They are always very accommodating. read more

Friendly and fast staff save for one crabby guy who should retire already! LOL! On-site parking could have been more instead of popping coins in the parking meters for short stays. read more

If I can give zero.. This is one of the places I would consider giving it to. The employees are incompetent and lazy. My mom has been a paying customer for years for a po box and usually paid by the year. Last week an employee made an accidental transaction without asking my mother If she wanted 6 months or 12 months to pay. When my mom asked why the charge was so low, it was already processed and he told her to come next time to change it from 6 months to 12 months. We Come back a week later following what he said, and asked for the manager, Monica. malinging or however you spell it, was trying to push us out and say that it was not possible for us to change it at all. Even if we were trying to pay for one year and therefore GIVE more money to them, they (Monica) complain about doing the paperwork of changing it and blamed us for not catching it in the first place. While fixing it Monica was sighing, rubbing her eyes, muttering like it was so much work for her to get up and fix the transaction and even blames the "system in the computer". I told her she's a paying customer and it should not be an issue of her to fix it. If you can do not go here to do business. Go to another location or something. I have seen other USPS workers that were much kinder and helpful than this. Disgusting. read more

I had the worse experience - They guaranteed delivery in two days & Mr Smart ass clerk identified as # 14 was a real jerk about it. REALLY poor customer service - escalated my compliant to the superevisor Bernard which he was okay not great. Anyway don't believe what they tell you or go somewhere else that they are true to their word and skip this PO all together. My package is still floating around. read more

Made my appointment online in early February for passport. Today was the day. I went in, unsure of where to go. Found my way back to the passport office. I was told to wait there, so I waited. For about thirty minutes. My parking meter was running out, and with no one around to tell this to, I ran outside to put more money in it. I came back inside, and there was someone else in there, and the employee was helping him. I was literally gone one minute. I was waiting for almost an hour. Their fault. Then they helped him out before me. Not happy with their professionalism at this Post Office. read more

The fact that this post office is only open until 12:30PM on their only weekend day of availability is a shining example of why the USPS can't compete with any other shipping provider. It's ridiculous to show up at 12:32PM on a Saturday and be turned away from picking up a package, or letter that can't be fitted into our mailboxes. What a joke; I'll take my business to FedEx... read more

horrible service. incompetent, slow, lazy, trash. never picks up the phone, don't know how to do their job, losing all of my packages. this is the worst post office and worst customer servicr i've ever received and i work in customer service. read more

Some employees are extremely helpful (Mark), others are just worthless and dumb(Lito); one employee insisted that I had to buy tape because they didn't have any I could use(Lito), another employee comes along and gives me tape(mark). read more

The Sullivan Ave Post Office is the best one in the city. Like there are a lot. The staff is great always a hello and how are you doing. Maybe because I have been coming here over 20 years who knows. But Ruben, Jane and before he retired Lito are some of the best. read more

Very responsive. I called from Michigan to track a package to confirm delivery the previous day, and the supervisor immediately called the carrier enroute. Still haven't found the package, but I do trust it was delivered as noted and appreciated their efforts to check. read more

Worst. Phone Service. EVER. I called them earlier today to discuss a package that was sent via UPS, and was never delivered. After talking to UPS, they instructed me to call here. I encountered the absolute RUDEST person on the phone, some guy who couldn't care less and treated me like an idiot. I started to give him the tracking number given to me, and before I could even finish he cut me off. He snapped at me, was incredibly rude, and actually brought me to tears. I was just trying to find my package, and he couldn't even be bothered to explain to me the process. Instead he just got frustrated immediately and treated me like I was stupid. I didn't have the correct tracking number, but instead of simply explaining that to me, which would have taken a grand total of one minute, he simply was annoyed and rude. At one point he asked me to read off the incorrect tracking number, even though he knew it wasn't correct (although he didn't bother to explain that to me) and when I paused to see if he got it, he yelled "HELLO?!" into the phone in an incredibly rude and impatient manner. I unfortunately have to deal with them again, because I need to get my package, and as it's a government building I don't have a choice, but I will be speaking to his superiors. It really wouldn't have been that difficult to answer a simple question and explain to me what I needed to do (that is, after all, why I was calling in the first place). read more

Quick and convenient. Love this post office, lots of parking, lots of supplies and everything I need to ship. Staff is friendly and polite. Just great! read more

The number for the passport reservation is incorrect. You have to dial 415-570-0713 as it states on the passport room door. Happened to be in the area (calling the 650 number on the USPS website did not work) and dropped in to see if I could make an appointment. The lady there was kind enough to help me process as there was an opening and got everything done in less than 15 minutes with all paperwork and photo predone. read more

We are trying to schedule an appointment to renew our minor sons passport using USPS.com scheduling tool and it is so bad that I tried 10 times and it failed every single time. This evening, I got to the finish line and when I click schedule it said "sorry, it couldn't be completed" it failed I am so done with this system. USPS get your act together!! Also, there is no other way of scheduling an appointment other than through the online system this is very very frustrating read more

I think the clerk ladies here are very very nice and caring. One time, I came in looking for a fax machine. I was very sad and upset, I was crying before I came in. She noticed and asked me about it. I started crying some more and couldn't control it, but she was so nice and caring about it. She told me ups has a fax machine though. Her kindness really touched my heart a lot. read more

just delivering junk mail , and when it comes to important mail the mail man leaves a piece of paper to pick up after 2 days, why should i wait from Friday till Monday to pickup an envelope !!!!!!!!!!!!!!! , the delivery is so lazy guy could not leave my mail in the mail box , and i hate it when something important i am expecting and they don't deliver it to your door or even leave it in your mail box , but just fill your mail box with junk mail.. read more

My name is Michael and i was using the 1100 Sullivan ave postal service for some time now and never had a problem until one day i had return package from them and try to get an explanation from supervisor why they could not deliver to the address i sent it to and never got an answer from anyone,but when i went there in person and talked to Marina in the office she helped me with all my answers and gave me a refund for the package that i got back by postal mistake in another state and again,nobody was willing to help me to resolve the problem and answer my question except Marina (and it was not even her department) So,i appreciated her very much and want to thank her personally for taking the time and helping me to get my money back Really great job Marina,i wish you all the best Sincerely M.P. read more

This post office is the worst. First if all they have terrible hours. Last time I stopped by the line was super long. One person was helping everyone, it was ridiculous! read more

Marina, the USPS Passport Agent, is amazing. I did a walk-in and she was able to squeeze me in between two of her scheduled appointments. She's fast, knowledgeable, helpful and very friendly. My passport application was processed in about 20 min. Excellent service!!! read more

WORST post office ever.I asked for redelivery July 18 2016 and they didn't deliver my package.They didn't even left a notice or update.Tried to call the whole day and no one even bother to answer the phone. read more

It took a registered air mail package 3 days to arrive at this post office from HongKong. It remained in this post office 2 days and 8 hours before it was delivered. (Information obtained from USPS online tracking). You have too many people and too few who do their job. read more

Needs a bit of a update and the clerks need to be a little more friendly, but this is a suggestion to the post office. Make a box that would fit a 8x10 vase and make it a flat rate box and you would sell THOUSANDS of them...Work with the people and give us what we want. Flat rate is a wonderful service but the government makes it so hard for those of us that ship stuff all the time a little un freindly...work with us!! read more

Lost and never delivery package, but put in system package was delivery to front door, but I have four cameras and check all futage for that day and was no any packages left in front of door, something wrong with they service !? read more

I called 5 times trying to make an appointment for my passport, I got hung up twice, got send to voice mail once, and got ignored for the rest. If I can do this online, I will do it. I don't know why these people are still being hired and nothing what they are supposed to do. I don't mind seeing you disappeared. keeping trying to make people come yell at you. read more

These people need to be fired. The people stopped being polite and they never answer any of their electronic requests of return shipping when a package was delivered when you weren't home. read more

I've been trying to call for 8 days now. After over 60 calls to their number during business hours, they haven't picked up once! I am trying to schedule an appointment to get a passport, yet it seems impossible. What business doesn't pick up their phone for a week straight? read more

ZERO STARS ALL THE WAY. Every single time I come here is a disappoint. Jane is so rude for no reason, not understanding a single thing im trying to explain. She just repeats herself and because she couldn't assist me, she called her supervisor but she happen to say the same exact thing. They are useless!! Also, I set up an appointment for a passport here and when the day came, I wasn't on the schedule. I hate this place, negative stars if anything. read more

I have worst experience with this post office, about a few month, my mail indicated out for delivery, but didn't received and in next day, I went to post office for following up, the manager met me in the counter, and ask "why you don't buy the insurance for you mail". I was very upset to heard that, it seems they don't have any responsibility for the mail. After 5 days the mail came over to my office. So sadly, not only the manager attitude, also there are alway short hands, need to be wait more than 30 mins. read more

This place deserves 0 stars. I want to renew a passport but its by appointment only. How the hell do you even make an appointment by phone if no one even answers the damn phone. Lazy ass employees. read more

worst customer service period. lazy good for nothings appear to work here. they refuse to answer the phone and only have one listed phone number at that. the 1-800 customer service number also claims that the main office has one number for the entire building and has no extensions at all. incompetent workers and refuse to answer phones, emails, and no supervisor present. also could not explain how my mail was given to someone else and my p.o. box was locked for two weeks by mistake. ..GO SOME WHERE ELSE. read more

I'm a frequent visitor here and service has always been great, especially today! I had some problems with my mail but Rhodora and Mark were so helpful and patient, thank you guys so much! :) read more

How do these people expect the public to make a passport renewal appointment when they never answer their phone? Rings numerous times only to cut off one's call. Another reviewer said this happened then she went in person but got lucky just due to a cancellation. If one cannot get there in person as they close by 3 pm on weekdays (not open on Saturdays) this is really ridiculous. The USPS, in general, is a failure with this sort of non-customer service. read more

It took four tries and about 100 rings and finally someone answered. I was told they are not "staffed" for phone calls. I received an email confirmation of a delivery to my home yesterday. I was home and there was no delivery. I was told the mail carrier "handed it to someone." I told them it was not me. I even saw the delivery truck in front of my mailboxes. I was told they would look into it. Of course no response. So I am stuck. Luckily the store will send a replacement, now questions asked. I do not know how the mail carrier can mark something as delivered when they did not come near my home. I personally think the UPS to USPS delivery scheme does not work well. No accountability. read more

excellent job!....especially Ms Felomina delos Santos from Lopez...(951) 694 8134

I'v been a customer of this Post Office for over 16 years and I never had a problem until recently. In the past 6 months I've experienced not receiving my mail and packages being delivered to other peoples addresses or not receiving them at all! Our mailman used to come at 11 every morning, now we have 2 mailmen come, one at 11 for the even addresses and the other at 3 pm for the odd addresses. How idiotic is that?! I've been waiting for a package for the last month and found out that the package went to this office on the 1st, but I never received it, I called the company that sent the package to the post office and got a tracking number, so now I have to wait for the post office to find out who the carrier was on that day and try to figure out where my package ended up at!! So very, very unprofessional and fustrating. Just a bit of advice, maybe you need to hire some workers that actually give a damn about their jobs and not just to collect a paycheck!!! Other thatn that I like the drive thru mailboxes, makes it easy to mail everything, especially in the rain. read more